john lewis partnership: it’s your business 2028john lewis partnership: it’s your business 2028...
TRANSCRIPT
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John Lewis Partnership: It’s
Your Business 2028
Meliora Consulting Group
Brett Welcher
Kiki Wang
Cameron Shaw
Steven Chew
Presented to the Partnership Council
5 January 2018
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Recommendation Analysis Financial Implementation
Mandate
Preserving the long term future of John
Lewis against the rise of technology and
Brexit.
TechnologySupply
ChainPartner
Diversity
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Recommendation
Meliora Consulting Group
Brett Welcher
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Recommendation Analysis Financial ImplementationRecommendation
Embrace Technology
Diversify Supply Chain
Expand Partner Opportunities
Own the Customer Experience
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Recommendation Analysis Financial ImplementationRecommendation
Issues Recommendation
Technology and Innovation Expand “Bricks & Clicks”; Partner
Development
Supply Chain Management - Waitrose Expand the Leckford Farm
Supply Chain Management – John
Lewis/Peter Jones
Build networks outside the EU
Partner Diversity – Low wage support staff Embrace automation
Executive Summary
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Alternatives
Recommendation Analysis Financial ImplementationRecommendation
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Analysis
Meliora Consulting GroupKiki Wang
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Recommendation Analysis Financial ImplementationAnalysis
Brexit Current Impact
Economic
• Cost of imported goods
• Devaluation of Euro Pound
Social
• Euro exchange rate
• Lower wage support staff
Technology
• Online trend
• Great sales increase from 6% to 14%
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Recommendation Analysis Financial ImplementationAnalysis
Great Synergy of channels in department stores providing great customer experience
Stores
Online
Online Clicking
Stores Check-out
Pick Up
Assistant
Convenience
Elders & Visitors
Younger & Locals
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Recommendation Analysis Financial ImplementationAnalysis
Customer Experience
Goods Diversity
Amazon
DicksonH&MNike
John Lewis Partnership
Our Company is good with diverse goods & great shopping experience
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Recommendation Analysis Financial ImplementationAnalysis
Attribute Analysis
Department Stores Competitor
Customer Service
5 3
Quality 5 3
Price 3 5
Convenience 5 5
Diversity 4 3
Marks & SpencerHarrods
Our target customer should be those caring about customer service, quality and diversity
John Lewis, Peter Johns
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Financial
Meliora Consulting GroupCameron Shaw
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Long Term Savings Outweigh Costs
Recommendation Analysis Financial ImplementationFinancial
$-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
$1,800,000.00
Year 1 year 5 year 10 year 15
total cost total savings
-
Total Revenue shows long term growth
Recommendation Analysis Financial ImplementationFinancial
$(600,000.00)
$(400,000.00)
$(200,000.00)
$-
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
1 2 3 4
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Implementation
Meliora Consulting GroupSteven Chew
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Recommendation Analysis Financial ImplementationImplementation
TechEmployee
SatisfactionSupply Chain
Values
Key Criteria
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Recommendation Analysis Financial ImplementationImplementation
Tech Implementation Details
• Automate Manual Labor jobs using machines and technology.• Increase efficiency.• Prevent labor shortage caused by BREXIT.
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Recommendation Analysis Financial ImplementationImplementation
Installation
Train Employees to use
Have Employees standby for customer issues
Tech Steps
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Recommendation Analysis Financial ImplementationImplementation
Partner Development Steps
training
Marketing New Experience
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Recommendation Analysis Financial ImplementationImplementation
Partner Development Implementation Details
• Train Manual Labor employees to do Customer Experience roles.
• Product and online expertise.• Satisfied Partners• Customer Experience enhanced.
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Recommendation Analysis Financial ImplementationImplementation
Hire Consultants
Expand LeckfordFarms
Supply Chain Steps
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Recommendation Analysis Financial ImplementationImplementation
Supply Chain Implementation Details
• Build S.C. Networks outside of EU.• North America and Eastern Europe• Prepare for worst for Brexit.• Help reduce/stabilize costs.
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Recommendation Analysis Financial ImplementationImplementation
Partner Development Steps
Customer Experience
Goods Quality
M&S
H&M
Amazon
John Lewis
Tesco
John Lewis
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Recommendation Analysis Financial ImplementationImplementation
Timeline
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Risk and Mitigation
Risk Mitigation
The costs on this plan will be very high. We are planning for the future for John Lewis Partnership. Yes, there will be costs, but for long term stability.
This may alienate of upset some partners. Our plan is to help develop and retain those manual labor partners.
What if BREXIT trades cut supplies from Europe? Supply chain diversification will help mitigate that risk.
Recommendation Analysis Financial ImplementationImplementation
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Thank you. Meliora!
Meliora Consulting GroupBrett WelcherKiki WangCameron ShawSteven Chew