john newton - government without walls

Government Without Walls

@johnnewton CTO, Alfresco Washington, DC Thursday, January 26, 2012

Agenda

•  Alfresco Overview •  Customer Profile in Government •  The Walls of Government •  Breaking Down Walls •  What Business is Doing •  An Open Government Plan •  Alfresco 4 and Open Government

Alfresco is the largest open source content management company in the world. 3 million+ downloads 2500+ customers from 55+ countries 250+ global channel partners 24 consecutive quarters of revenue growth founded in 2005

Maidenhead, UK Global Headquarters Atlanta, US Headquarters

What is Alfresco?

DM RM WCM ShareContentPlatform BPM


4




Document Management

Open Source Platform

Social Content Management

Web Content Services Records

Management

Government is our largest business •  30% of Revenue and our Open Source Community

•  Federal, Central, State, Regional, Local

•  Approximately 600 government customers

•  50/50 split US and Europe

•  AdministraWon, legislaWon, finance and educaWon

Some Government Customers

Photo source = http://www.flickr.com/photos/notionscapital/5225049493/

Large orgs

SMEs

Home office

Consumer

The flow of technology has reversed…

Se]ng in moWon new forces…

Unleashing the Consumerization of IT

Courtesy of John Mancini – AIIM.org

So what do the most significant changes in technology have to do with

government?

Everything!

Government Walls of Resistance •  Walls around ParWcipaWon •  Walls around Your Building •  Walls around Your PC •  Walls around InnovaWon and CollaboraWon

•  Walls around InformaWon and Content

•  Walls around Socware •  Walls around Decisions •  Walls around Budget

Walls Around Data

Courtesy of John Mancini – AIIM.org

Walls Around Decisions

The single point of failure [in bureaucraWc decision making] results not just from a lack of Wme or resources or technology. It goes much deeper than that. Simply put, professionals do not have a monopoly on informaWon or experWse

Philip Tetlock, U. Penn in Expert Poli,cal Judgment, Winner of the Woodrow Wilson prize for best book on poliWcs and government

Walls Around Employees

Walls Around Technology

InnovaWon is not emanaWng from Washington; instead, the pracWces of government are increasingly disconnected from technological innova5on and the opportunity to realize greater ciWzen parWcipaWon … failure lies in the unfamiliarity with technology displayed by many policy makers

Beth Simone Noveck, US Deputy CTO

Is there a way forward?

Mr. Obama! Tear down these walls!!!

The Power of the Crowd

“Diversity trumps ability” – this is a mathemaWcal truth, not a feel-‐good mantra.

–  Scol Page, University of Michigan in The Difference

The power of transparency Open source: “Many eyes make all bugs shallow”

Government 2.0: “Many eyes make all pork visible”

Open Government is the evoluWon of Open Systems Open Standards & Open Source

Tim O’Reilly

Open Government DirecWve “My AdministraWon is commiled to creaWng an unprecedented level of openness in government. We will work together to ensure the public trust and establish as system of transparency, public parWcipaWon, and collaboraWon. Openness will strengthen our democracy and promote efficiency and effecWveness in government.”

President Barack Obama, Jan 21, 2009

NASA’s Open Government Plan “No one is an expert in Open Government. We are taking an experimental and scienWfic approach to Open Government. It will transform NASA into a more transparent, parWcipatory, and collaboraWve Agency and ease our transiWon into a 21st century space program.”

What did NASA do right? •  Policy: Working to make open source socware

development more collaboraWve at NASA •  Technology: Nebula cloud plaqorm to share complex data

sets with external partners and public •  Culture: A new ParWcipatory ExploraWon Office for more

public parWcipaWon •  Targeted projects in staged, achievable goals measured in 3

months to 2 years and applaud success •  Integrate security, records management, and random

quality check as basis of trust and guarantee public access •  Leadership role in Data.gov •  Constantly improve process in delivery of informaWon and

public parWcipaWon

And the benefits?

•  Increase Agency transparency and accountability to external stakeholders

•  Enable ciWzen parWcipaWon in NASA's mission •  Improve internal NASA collaboraWon and innovaWon

•  Encourage partnerships that can create economic opportunity

•  InsWtuWonalize Open Government philosophies and pracWces at NASA

The ulWmate raWonale may be financial How are supposed to decide anything?!

We have no clue what to cut!!!

The impetus has always been there

•  Freedom of InformaWon Act •  ExecuWve Order 12958 -‐ a uniform system for classifying, safeguarding, and declassifying naWonal security informaWon

•  December 2009 Open Government DirecWve

So what are businesses doing?

•  In Social Business Systems

•  In the Cloud •  On Mobile •  In Content •  What are the use cases driving change?

Social Business Systems •  53% of large organizaWons •  61% use to increase

collaboraWon between and within teams

•  31% using for beler sharing: compeWtor updates, technical soluWons, etc.

•  Tools (mostly content): –  58% concurrent ediWng or wiki –  55% staff-‐facing blogs –  54% departmental forums or newsgroups

–  42% bulleWn boards –  28% acWvity streams

AIIM Survey conducted February 2011

Minion527 Verified☑ @HenchGirl289 Meet me after work at Chilis? 1 min ago

HenchGirl289 @Minion527, you are my bff, but Dr. No has got me on duty again! #POW 2 secs ago

Mobile Support •  92% of Fortune 1000 are tesWng

or deploying iPads –Tim Cook, Apple 10/4

•  22% providing mobile browser access to informaWon portals

•  68% provide no browser or mobile access

•  Slow migraWon a problem for 33% of largest orgs.


Cloud クラウド •  Gartner: Cloud is highest

CIO priority •  64% would consider using

a private cloud for ECM •  30% said public cloud is

possible in future •  6% currently using

internal corporate cloud •  Set to double, but

outsourced corporate set to treble (parWcularly smaller orgs.)


An Open Government Plan

•  Content as Consumable InformaWon •  Socialize Content and InformaWon •  IntegraWon into the plaqorms of parWcipaWon •  Cloud as a plaqorm for G2CiWzen and G2Business collaboraWon

•  Mobile for direct ciWzen engagement •  Open Source to pay for all this

The New Scenarios

Government to Business CollaboraWon

Public InformaWon

Small & Medium Departments and Agencies

Outside Access

Content is at the Core of Government Engagement

Participation

Explanation Compliance

Quality Execution

Results

Content is the Conversation

…

A Year of Hard Work and Accomplishment

Super-scale

Productive Consumer-like More Social

Rich Media Connected to favorite apps

“We are excited to join forces with Alfresco to drive the benefits of Social Business Software to our customers. Alfresco provides a proven enterprise content management system.!Jive taps into the Alfresco system to ‘socialize’ the content, facilitate collaboration, and make it available in the activity stream. Access and interaction with Alfresco content becomes seamless in Jive.!!This makes content management more searchable, ratable, likable, commentable, and most importantly, more social.”

- Matt Tucker, Co-Founder and CTO of Jive

Content is only becoming more important…

When Content Meets Social

What Does Social Content Management Mean PracWcally?

Integrate with Real-time Communications

Target Knowledge Worker

Consumer-like User Experience

Integrate to Social Business Systems

Manage Social-rich Content

Publish and Monitor in Social Channels

New User Experience New UI and HTML5 enhancements give a consumer-‐like experience to enterprise content management.

Social Features in Alfresco 4 •  Follow influenWal users •  Status updates – “what are you working on” •  “Like” content & sort/search on popularity •  ProacWve & customized noWficaWons •  New acWvity feed & dashlets •  IntegraWon to Jive

Social Publishing in Alfresco 4 •  Content + Status Updates

•  Publish to Facebook, Twiler, LinkedIn & YouTube right from Alfresco –  Extendable to other channels (i.e. Slideshare)

•  Social becomes part of content workflow •  Track publishing history

JSR-168 RESTful API CMIS CMIS/APIs CMIS

DocLib portlet allows Alfresco Share to show-up in Liferay or JBoss Portal with SSO

Coming soon! Publish and synch docs between Jive & Alfresco

Low-cost, integrated DM Records Mgmt MS Office® Integration

Manage & retain content and handle workflows in Alfresco - then, publish to Drupal

Technology preview in 3.4 Check-out docs to Google Docs for realtime doc collaboration

Alfresco Platform

Social Content IntegraWons

This is a Cloud…

41

A Hybrid Cloud SoluWon and Content “Osmosis”

In the Cloud On Premise or Private Cloud

SynchronizaWon

On Premise Public Cloud

New Use Cases Across 100% of your Content

MulW-‐tenancy is the secret •  Deploy on public clouds

•  “Rent” out uWlizaWon

•  Share secure resources

•  Quiesce resources when not used

•  Provide a “Freemium” service Credit: ZDNet, Michael Krigsman,

The Importance of mulW-‐tenancy

A Cloud Connected Hub for your Content

The New Users of Content

Professional Services Travelling Execs

InspecWon Healthcare

Field Employees

Secret Agents

Mobile Everything…

Cook, Dine, Snack

Tablet Dine or Consume Content

Laptop Cook and Prepare the documents

Mobile Snack on Info

Tablet as the New Workplace

Alfresco’s Mobile Strategy •  The right content to the right person on the right device •  Devices controlled by users, content access controlled by company •  Apps controlled by users and/or company, depending on security

needs •  Emphasize Tablet as the New Workplace

PLATFORM A robust, secure

content management plaqorm

APPS Alfresco apps for easy access to content & collaboraWon features; open source apps for customizaWon

OPEN STANDARDS To provide app choice –

WebDAV & CMIS

+ + Alfresco Enterprise Alfresco Team

Open Source Model is Powerful

Customer

Developer

Partner Marketer

Tester

Mgmt Support Engineer

Internet-‐ Based

Community

Blogger Code

Open

Developer Development (Bugs)

Product Mgmt

Support

Sales

Marke5ng Accounts

Recep5on

QA

Customer Customer Customer

Partner Partner

Partner

Media

Shipping

Closed

Forrester: A large US financial services company saves $450k

Risk-‐adjusted ROI of 53% with payback in 10 months

CiWzen Developers

I pledge to build cool applicaWons in my spare Wme using only the Cloud and some JavaScript code!

Content as a Service

Open Source Records Management One-‐tenth the Cost

•  First ... –  5015.2 CerWfied Open Source SoluWon –  CMIS-‐enabled RM SoluWon

•  Designed for ‘Ease of Use’ –  Rules processing for auto-‐filing,

metadata collecWon and rendiWon generaWon

•  Access from –  Web (In RM Site or from other Share

Sites) –  Email – IMAP Support –  CIFS – Shared Network Drive

SupporWng Governance, RetenWon, Compliance

and Access

OpportuniWes

•  Improved decision making •  Open InnovaWon •  Lower cost of acquisiWon •  Improved service •  Not a “gotcha” reason •  Adjust to new budget realiWes

Alfresco DirecWons

•  Alfresco 4 is ready and socially connected •  Alfresco Cloud opens new opportuniWes •  Mobile and Tablet are the new workplace •  IntegraWng content with you, your devices and your whole world to do great work is our mission

Thank You