john richards email clients replacement project board 5 april 2006
TRANSCRIPT
2 Agenda
1. Introductions and Apologies for Absence
2. Project Board Structure
3. Project Initiation Document
4. Project Plan
5. Any Other Business
6. Date of Next Meeting
4 Project Board Membership
Executive Tim Phillips, Information Services
Senior Users Stephen Brooke, Medical & Veterinary Sciences
Richard Abraham, Medicine & Dentistry
Christine Hall, Arts
Cathryn Gallacher, Support Services
Colin Knowles, Social Sciences and Law
Stephen Gundry, Engineering
Vacancy, Science
Senior Supplier Henryk Glogowski, Information Services
5 Executive - role
• Ultimately responsible for the project
• Ensure the project remains focused on its
objectives
• Balance the demands of business, user and
supplier
6 Senior Users - role
• Represent the interests of those who will use the
final products of the project
• Ensure users’ needs are specified correctly
• Ensure user resources are made available
• Liaise with users and prioritise and contribute user
opinions
• Resolve user requirements and priority conflicts
• Brief and advise within faculties
7 Senior Supplier - role
• Represent the interests of those designing,
developing, procuring and operating and
maintaining the project products
• Agree objectives for supplier activities
• Ensure supplier resources are made available
• Contribute supplier opinions
• Resolve supplier requirements and priority conflicts
• Brief and advise management on supplier aspects
9 Objectives
1. To provide the University’s staff and students with new, functional
and easy to use clients.
2. To provide a webmail client that can be used by the Portal.
3. To ensure that the email system supports and enhances the work of
the University.
4. To provide a secure, reliable and trustworthy system.
5. To reduce the support burden on both users, trainers and IT support
staff.
6. To do so with due regard to the financial implications and limitations.
10
To be done forwebmail and desktop
Release
Install and test
Decide
Evaluate
Shortlist
Get feedback
Approach
Define requirements
Create training Create documentation
Deliver training
11 Requirements and Evaluation
• Discussions with groups of users
• Web site– http://www.bris.ac.uk/ict-projects/emailclients
• Email address for comments
• User on-line survey– http://www.survey.bris.ac.uk/is/emailclientstest– Start on 19 April– Finish on 3 May
• Feedback via Senior Users
• Trials of candidate software
12 Risks
1. An exploit of Silkymail becomes available
2. Training and/or documentation resources are not
available.
3. Deployment resources not available
4. Insufficient resource to carry out communications and
publicity.
5. Requirements of all user constituencies not
addressed
6. Help desk insufficiently familiar with new clients