[02/05/2015]

Re: Recommendation for John Barnett

Dear Hiring Manager:

I was initially impressed with John Barnett’s enthusiasm, communication skills and professional demeanor when I began working in the same department as him nine years ago as a Check Imaging Installer with Jack Henry & Associates. During those years John has worked in other groups within our division, he consistently demonstrated all of these qualities and more, and I heartily endorse him for any equivalent position which require these qualities and his knowledge from his years in the industry have given him.

John is reliable, dedicated and eternally upbeat. His ability to calm angry or frustrated customers is unparalleled. John multitasks effectively and is able to handle a high-volume workload. He consistently meets or surpasses grading metrics (including customer satisfaction, call volume and response time), and his daily written reports are accurate and thorough.

Of particular value to each of John’s peers is his team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. I regularly hear of unsolicited praise from customers commending John's outstanding level of service, professionalism and follow-through.

Organized and diligent, John quickly learned technology systems and software that were unfamiliar to him when he first started with JHA, and he also attended professional-development learning offered through the company.

John is a hardworking, top-performing software installation professional. He has my highest recommendation, and I am happy to furnish more details if you would like additional information.

Sincerely,

Layne Byrns

4|sight Applications Analyst Advisory

Check Image Group

Jack Henry & Associates, Inc.®1021 Central Expressway South

Allen, TX 75013(972) 359-5500

Fax (888) 830-1309 lbyrns@jackhenry.com

www.jackhenry.com