A H e a l t h i e r T o m o r r o w B e g i n s T o d a y

More than 4,000 people attended the ribbon cutting ceremony and open house events for JMC-Clayton.

Johnston Medical Center-Clayton represents an innovative concept of health-care delivery,

conveniently located to serve an expanding population.

“Clayton is the fastest-growing town in Johnston County, and Johnston Health has built JMC-Clayton to serve this important part of our service area,” says Jim Perpich, director of marketing and community relations.

The recently opened $39 million medical center, designed primarily for outpatient services, includes a 24/7 emergency department, the latest in diagnostic imaging and lab services, a women’s center, and two operating rooms, with plans for a third. Within a few years, JMC-Clayton will expand into a full-service hospital when it adds 27 acute-care beds and other services.

Patients also have the convenience of the Johnston Professional Plaza, a 60,000-square-foot physicians’ complex located on the hospital campus. They can see their doctors and specialists, then take the short walk across the parking area through a covered walkway and into the sleek, new medical center for procedures.

“We’re a one-stop shop,” Perpich says. “Trends indicate an increased

demand for health-care services in the outpatient setting, which JMC-Clayton is designed to meet. The facility is convenient, patient-friendly and well-equipped. From the moment patients walk through the door, they can expect the best in service.”

The Ambulatory Care/Surgery Unit offers general surgery, ophthalmology, gynecology, orthopedics and otolaryngology, among others.

The freestanding emergency department is staffed with board-certified emergency physicians from Wake Emergency Physicians, P.A., who see patients in one of the 10 private treatment rooms on a 24-hour basis. The emergency department includes a seating area designed with patient and visitor comfort as a key consideration.

Imaging services include top-of-the-line digital mammography and ultrasound, general radiography and fluoroscopy, a 64-slice CT scanner and wide-bore MRI, which permits the imaging of patients who otherwise would not be a candidate for MRI because of claustrophobia.

The women’s center allows privacy for women receiving mammography and ultrasound services as they wait to receive a scan.

Oncology treatment is being expanded beyond the currently offered chemotherapy. Beginning mid-2010, radiation therapy, a new service provided at both JMC-Clayton and JMC-Smithfield through an agreement with Rex Healthcare, will be provided.

“This means that patients are able to receive this important cancer treatment without having to travel long distances,” Perpich says. “Johnston County is a growing area for people to come to work and live, and now it is a county that is well-served by a sophisticated health-care system.”

JMC-CLAYTON OFFERS CONVENIENCE AND QUALITY

This special section is published for Johnston Health by

Journal Communications Inc.

C U S TO M M A G A Z I N E M E D I A

For more information, contact:

Johnston Health

509 N. Bright Leaf Blvd. • Smithfield, NC 27577

Phone: (919) 938-7194 • Fax: (919) 938-7875

www.johnstonhealth.org

©Copyright 2009 Journal Communications Inc.,

725 Cool Springs Blvd., Suite 400, Franklin, TN 37067

(615) 771-0080

All rights reserved. No portion of this special advertising

section may be reproduced in whole or in part without

written consent.

On the cover: Johnston Medical Center-Clayton

‘One-Stop Shop’

S p e c i a l A d v e r t i s i n g S e c t i o n

J o h n s t o n H e a l t h

R esidents of the Clayton area now have an exciting choice for health care: the new Johnston

Medical Center-Clayton and Johnston Professional Plaza, located on NC 42 West, near the intersection of Amelia Church Road.

With the opening of JMC-Clayton, Johnston Health has shown its commitment to provide comprehensive care to all portions of its service area, says Dr. Dennis Koffer, Johnston Health chief of staff and a general surgeon.

“Johnston Health is now a true community health-care system,” Koffer says. “And with the opening of this new campus and the expansion of JMC-Smithfield, we are able to attract new doctors to this area and offer more

services in the future.”Johnston Professional Plaza, a three-

story building totaling 60,000 square feet of office space, will house doctors specializing in general and vascular surgery, obstetrics and gynecology, family medicine, cardiology and neurology. The doctors will perform surgical and diagnostic procedures at JMC-Clayton, conveniently connected to the Plaza by a covered walkway.

“The medical executive committee is committed to customer satisfaction. We are backing up the nurses and the administration in their efforts to make customers as satisfied as possible, and we are watching very closely for the results that come from patient surveys,” Koffer says.

Women’s services, including fully equipped mammography and ultrasound suites, are front and center at JMC-Clayton, says Dr. William Turlington, an obstetrician/gynecologist who will expand his practice to include Clayton.

“This is a convenient location for the residents of Clayton and the surrounding area,” Turlington says. “We are very excited about this new office we’re opening and our ability to provide women an option for OB/GYN care on this side of the county.”

Turlington, who already has two other doctors and two nurse practitioners in his Smithfield office, will bring on another physician, a third nurse practitioner and as many as four other non-clinical employees to staff his Johnston Professional Plaza office – just one example of the jobs created as a result of the facility’s development.

Expectant mothers will be in for a treat at JMC-Clayton, where imaging will include 4D and 3D ultrasound.

“Four D is basically 3D with movement, meaning that the images are put together so quickly that there is enough of a perception to see the baby’s movements,” Turlington explains.

A clinical laboratory, which provides outpatient lab testing and supports the needs of the imaging, surgical and emergency departments, is also located within JMC-Clayton. The facility’s emergency department is open around-the-clock and is staffed with board-certified physicians. While all the ED treatment rooms are equipped to handle general emergency-care, two are equipped for cardiac and trauma patients. JMC-Clayton also offers same-day surgery in two state-of-the-art operating rooms. A third OR suite is being planned.

Picture of Health JMC-CLAYTON IS EXACTLY WHAT THE DOCTOR ORDERED

New owners of Johnston Professional Plaza include doctors that focus on a wide variety of specialities.

w w w . j o h n s t o n h e a l t h . o r g

A H e a l t h i e r T o m o r r o w B e g i n s T o d a y

A t first glance, the new Johnston Medical Center in Clayton doesn’t look like a hospital

at all. The low-slung, modern building, with its façade of stone and glass, looks more like a ski lodge than a health-care facility.

Surrounded by lush landscaping that includes a five-acre pond, JMC-Clayton has been designed with the perfect patient experience in mind, says Jackie Ring, JMC-Clayton’s COO.

“The personal perception of people’s health care is very important to them and to us, and we want our patients to experience the best there is to offer,

from the time they walk through the door until the time they leave,” Ring says. “We believe that begins with the design of our new medical center and campus, and carries through with the excellent service our patients receive.”

The modern design has created quite a buzz in the Clayton community, Ring says.

“The people of Clayton are very excited about it,” she says. “It’s a beautiful, warm, open campus – very inviting – not what you would expect because it doesn’t look like a hospital.”

The campus has landscape features that are friendly to the environment.

JMC-CLAYTON CAMPUS IS ENVIRONMENTALLY FRIENDLY AND STATE-OF-THE-ART

&

Bioswales handle natural water infiltration, and the five-acre pond is a peaceful natural element that also collects stormwater runoff. Trees and shrubs reflect the surrounding rural setting.

“We have dozens of trees, a real mix of North Carolina foliage, and a nice shady parking lot,” Ring says.

Entering the lobby, with its large stone fireplace and unique artwork, is comparable to walking into an art museum.

“We’ve included an art initiative that features original art made by local artists,” the COO explains. “The art is throughout the lobby and hallways and inside most of the departments, making this much more than your typical medical center. People aren’t looking at old magazines; they’re looking at inspirational art.”

Ring says having a one-stop outpatient facility with the level of services provided by JMC-Clayton is not something seen with great frequency, especially in a community of this size.

“Until the construction of this facility, these residents were not served locally,” she says. “Having access to an around-the-clock, full-service emergency room, with digital mammography, ultrasound and a 64-slice CT scanner along with two operating rooms, provides a level of sophistication not previously provided in this part of Johnston County.”

JMC-Clayton evolved from a series of town meetings held throughout Johnston County, Ring says.

“We took the direct feedback we received from those 28 meetings and built it into the strategic planning process because we wanted to respond to the needs that were identified,” she says. “The services we incorporated into this medical facility are the result of those identified needs. Then, we did an operational assessment to see if this was going to be financially viable and within our means.”

The result is the new 51,000-square-foot Johnston Medical Center-Clayton, an architectural gem and boon for the entire community.

GreenSophisticated

JMC-Clayton’s modern design has created “buzz” among area residents.

J o h n s t o n H e a l t h

S p e c i a l A d v e r t i s i n g S e c t i o n

Trips to the hospital aren’t normally compared with visits to five-star hotels. But that’s

about to change with the opening of Johnston Medical Center-Clayton, says Jackie Ring, the facility’s chief operating officer.

“We want our patients to be so comfortable and pleased with their experience at JMC-Clayton that they will want to come back,” Ring says. “We are committed to creating the perfect patient experience.”

That five-star service starts in the parking lot, where patients are met by volunteer ambassadors, transported via shuttle and escorted into the medical center.

“They are greeted at the door by one of our employees, then escorted to the area they need to go,” Ring explains. “Our volunteers are trained as ambassadors, and they help direct the patients. For instance, if a woman is going to have a mammogram, the ambassador shows her to the mammography suite, gives her a gown and then explains everything that will take place. A nurse also informs the

patient about what to expect.”If the patient is accompanied by

a friend or family member, the ambassador makes certain he or she is also comfortable and informed.

“I try to put myself in the place of patients and treat them the way I would like to be treated,” Ring says of the focus on personal service. “We can’t take away all the discomfort of some procedures but we can prepare patients by telling them what to expect.”

All staff members, from professional to volunteer, are trained in service excellence and participate in an orientation program designed with the best patient experience in mind.

“I have interviewed every employee coming on board,” Ring says. “During our conversations, we thoroughly cover customer service and the expectations of being an employee of Johnston Health. We’ve gone through extensive team-building activities. The staff know their skills, and they know how to apply those skills in a way that shows our patients they are truly cared for.”

Attention to detail is evident in the

operational plan approved by the U.S. Department of Housing and Urban Development and the hospital board. The plan describes each service in great detail and covers the specifics of proper patient f low and transport, as well as back-up plans – all the mechanisms needed to make certain everything runs smoothly.

JMC-Clayton’s move to paperless record-keeping speaks to the green aspect of the entire campus.

“A patient’s records are accessible at any point to anyone giving care to that patient,” Ring says. “If they’re treated at Clayton and then transferred to Smithfield for further treatment, that record can be retrieved right away. It also allows for accurate documentation because treatment times are automatically recorded with any informational entry.”

When it comes to JMC-Clayton’s services, Ring is going for the “wow” factor.

“We want our patients to leave knowing they’ve received the highest quality care with the best customer service offered anywhere,” she says.

Five-Star ServiceJMC-CLAYTON PROVIDES THE PERFECT PATIENT EXPERIENCE

Before joining the JMC-Clayton staff, every employee was interviewed by the chief operating officer.

w w w . j o h n s t o n h e a l t h . o r g

A H e a l t h i e r T o m o r r o w B e g i n s T o d a y

In the communities it serves, Johnston Health is committed to providing residents with modern

facilities, sophisticated equipment and personalized service.

The evolving health-care system’s roots began with Johnston Memorial Hospital, which opened in 1951 with a pledge to make health care accessible to all residents.

Today, Johnston Health serves as the umbrella for two thriving and expanding medical centers that offer 199 beds, primary and specialty care services throughout the county, and joint ventures with other systems. The health-care system reaches out to 164,000 Johnston County residents.

“Our goal at Johnston Health is to provide the kind of service everyone in this county deserves,” says Ralph Stewart, chairman of the Johnston Health Board of Commissioners.

With almost $150 million dedicated toward construction projects, Johnston Health is the premier health-care provider in the area. The projects include construction of a new patient tower and extensive renovation at Johnston Medical Center-Smithfield. The Smithfield patient tower opens in January 2010, with 101 patient suites, a new cafeteria, operating rooms and an intensive care unit.

The opening of JMC-Clayton means that emergency, surgical and diagnostic services are readily available to the growing town of Clayton. Plans to add 27 acute-care beds and a third operating room in the future will make JMC-Clayton northern Johnston County’s first full-service hospital.

Stewart points out that, in the continued effort to provide necessary care to Johnston County residents, Johnston Health recently joined forces with Rex Healthcare – the region’s

premier provider of cancer services – to enhance services to cancer patients in eastern Wake and Johnston counties.

Until now, Johnston Health has offered only chemotherapy treatment.

Beginning mid-2010, patients will be able to receive radiation therapy in two locations: the Johnston Health Medical Mall in Smithfield and the Johnston Professional Plaza on the JMC-Clayton campus.

“Now patients requiring radiation therapy who live in and around Johnston County will no longer have to travel far to receive the services they need,” Stewart says. “By partnering

with Rex Healthcare, our medical centers will offer the very best cancer care to area residents.”

Johnston Health’s mission is to improve the health of the people in its communities. “Johnston County’s primary care physicians are an important part of wellness, as everyone deserves a primary care home,” he says.

That’s why Johnston Health supports Project Access, an initiative that matches qualifying patients without health insurance with primary physicians and specialists.

The success of HealthQuest, a 28,000-square-foot wellness and fitness center located in Johnston Medical Mall, is also important.

“We want to keep people well,” Stewart says.

CommitmentJOHNSTON HEALTH SERVES GROWING POPULATION WITH PLEDGE TO QUALITY

Ralph Stewart Jr., chairman of the Johnston Health Board of Commissioners

It’s AboutJ o h n s t o n H e a l t h

S p e c i a l A d v e r t i s i n g S e c t i o n

W ith the opening of Johnston Medical Center-Clayton, the town’s 13,800 residents are

getting booster shots in both quality of life and economic stability.

“We’re very excited that Johnston Health selected Clayton for its new facility, and we recognize the positive economic impact this is going to have on our community,” Mayor Jody McLeod says, noting that Clayton is currently the second-fastest growing city in North Carolina. “I think the reason they chose Clayton was because of our geographic location and the number of new families and seniors in Clayton. With all that, what better place to put a new medical facility?”

JMC-Clayton will reduce the number of miles residents have to travel to get quality health care.

“Before, the majority of our residents either had to go to Raleigh or Smithfield for health care,” McLeod says. “The new medical center has a huge impact on our residents because it

means we now have access to health care in Clayton that will save valuable time. This will greatly improve our quality of life, and it will help our community continue to grow.”

McLeod views JMC-Clayton and the Johnston Professional Plaza as an economic stimulus package for the town.

“A few years ago, you would have found tobacco fields across the street from what is now the medical center,” the mayor says. “Now those fields have been sold, and we have national developers coming in to bring retail operations and new professional offices. What was once a piece of land selling for $10,000, now costs a half-million dollars. For the future, we see larger revenue streams because of the commitment by Johnston Health.”

The Town of Clayton has been a willing partner with Johnston Health in helping to plan the facility, providing infrastructure and working with the North Carolina Department of

Transportation on highway improvements.

Residents have been pleased with the design of the facility, McLeod says.

“The different textures and the glass provide a pretty, clean look that fits right in with the vision we have for Clayton. It’s so positive when different entities can come together and realize such a vision.”

The hospital also fits right in with Clayton’s major employers, which include biopharmaceutical companies Talecris Biotherapeutics and Novo Nordisk, thus continuing the local trend in health-related companies.

“We are excited about the future of the hospital’s development as it continues to expand and grow,” McLeod says. “Clayton is the premier community for active families, and we place a lot of importance on quality of life and recreation. This new medical complex, with its cutting-edge technology, is filling an important need.” – Stories by Betsy Williams

The Diagnosis Is GreatNEW MEDICAL FACILITY GIVES CLAYTON A LEADING EDGE

Clayton Mayor Jody L. McLeod

PH

OT

OS

BY

TO

DD

BE

NN

ET

T

w w w . j o h n s t o n h e a l t h . o r g

A H e a l t h i e r T o m o r r o w B e g i n s T o d a y

JOHNSTON HEALTHADMINISTRATION .................. 938-7114EDUCATION ............................ 938-7736EARLY LEARNING

CHILDCARE ........................... 938-7578GOVERNMENT AFFAIRS ........ 938-7198HEALTHQUEST ........................ 938-7581HUMAN RESOURCES ............. 938-7120MARKETING & COMMUNITY

RELATIONS ........................... 938-7186OUTREACH SERVICES,

HOME CARE & HOSPICE ...... 938-7560

JOHNSTON PRIMARYCARE PHYSICIAN SERVICES INC.A Division of Johnston HealthJOHNSTON MEDICAL ASSOCIATES –

Clayton ...................................585-8850JOHNSTON MEDICAL ASSOCIATES–

Kenly ...................................... 284-4149

JOHNSTON SPECIALTYPHYSICIAN SERVICES INC.A Division of Johnston HealthJOHNSTON MEDICAL ASSOCIATES –

Hematology & Oncology ...... 989-2192(Formerly Johnston Cancer Center)JOHNSTON MEDICAL ASSOCIATES –

Summit (Dermatology & Endocrinology) ................... 359-0291

QUIKMED URGENT CARE ...... 938-0257

JOHNSTON MEDICAL CENTER – CLAYTONMAIN NUMBER ....................... 585-8500

JOHNSTON MEDICAL CENTER – SMITHFIELDMAIN NUMBER ....................... 934-8171AMBULATORY IMAGING ........ 938-0467CARDIOLOGY SERVICES ........ 938-7170CARDIOPULMONARY

REHAB ................................... 938-7127CASE MANAGEMENT ............ 938-7337EMERGENCY DEPARTMENT .. 938-7135HEALTH INFORMATION

MANAGEMENT .................... 938-7705OUTPATIENT REGISTRATION ...938-7160PATIENT FINANCIAL

SERVICES .............................. 938-7138REHAB SERVICES .................... 938-7296SAME DAY SURGERY .............. 938-7411SURGICAL SERVICES .............. 938-7180SUMMIT SURGICAL

CENTER ................................. 553-4367VOLUNTEER SERVICES ........... 938-7117WOMEN’S SERVICES .............. 938-7800WOUND CENTER ................... 938-7716

JOHNSTON HEALTH FOUNDATION ........................ 938-7169

IMPORTANT CONTACT INFORMATIONFor a comprehensive phone directory, visit www.johnstonhealth.org. The area code for Johnston County is 919.

J o h n s t o n H e a l t h

S p e c i a l A d v e r t i s i n g S e c t i o n