join the university of sydney on a journey of … forum 2013... · journey of discovery exploring...

JOIN THE UNIVERSITY OF SYDNEY ON A JOURNEY OF DISCOVERY EXPLORING ITS ENORMOUS WEALTH OF DATA

AUGUST 22, 2013 – 16:15 – 17:00

Planning and Information Office | SIBI

Darren Dadley | Business Intelligence, Program Director

Paul Lui | Business Intelligence, Specialist

1. Background

2. The University of Sydney BI Program

3. The Journey

4. Show and Tell

5. Summary & Questions

Agenda

Business Intelligence Road Trip

› A one stop shop for all data/reporting needs

› Replacing existing source systems

› A data dump for all data

› An operational reporting system

› ‘The same’ as OBIEE

SIBI - Strategic Information Business Intelligence is not

1. Background

4

› A University wide initiative

› Managed through a collaborative approach between PIO and ICT

› A three year funded program approved by SEG (Dec 2011)

› Delivering strategic and integrated performance reporting

› Supporting evidence-based decision making

› Establishing the University KPI Framework

› Transforming the rich data available into information

› Establishing a University wide Data Management Framework

1. Background

SIBI – Strategic Information Business Intelligence is

SIB

I

Strategic

Tactical

Operational

Strategic Plan

Objectives KPI

Framework KPIs /

Measures

SIBI – Strategic Information Business Intelligence

1. Background

SIBI work streams


SIBI work streams


Research Publications

Research Income

HR Leave Liability

Go8 Benchmark data

Student & Staff Satisfaction

KPI Framework

SIBI Program Methodology


SIBI work streams


Data Governance

Data Architecture Management

Data Quality Management

Data Development

Database Operations Management

Data security Management

Reference and Master Data Management

Data Warehousing and Business Intelligence

Document & Content Management

Meta Data Management

10

Data Governance and Data Management


SIBI work streams


Required Software

Hardware

Architecture (Physical, VM, cloud)

Training

Release Management

12

Business Glossary

Meta Data Management

Definition hyperlink

Database Power Center

(Informatica)

Master Data

Manager (Informatica)

BI (OBIEE)

Presentation

Business

Physical

Dashboards

&

Reports

Data

steward

SIBI

user

RPD

Source

Data Integration > Information

Cube

CSV

files

Database

CSV

files

Internal

Sources

External

Sources

- Finance

- HR

- Research

- Student

- Go8

Data

steward

ETL ETL

Ref.

Data

Ref.

Data

Reference

Table Manager

(RTM)

SIBI Data

Warehouse

(Oracle)

Facts &

Dimensions

ETL

Data Quality Management


SIBI Work Streams


Program Governance

Communication

Change Management

Business Process

Improvement

Training

Support

Operational State

14

3. The Journey

2011:

› Program Business Case and approval

› Program Governance – Program Board

› Delivered ‘Principles of effective dashboard and report

design’ and ‘Reporting and design standards’

2012:

› All the unglamorous behind the scenes foundations… hardware and software

purchased, configured and installed, development, deployment and engagement

process

› BRD, Design and development of Research modules

› Master Data Management (MDM) roadmap and proof of concept completed

› Communications strategy, training strategy, security strategy, support strategy

› SIBI Intern Program commenced

› SIBI roadshows and SIBI Information sessions commenced

› SIBI SharePoint site, SIBI wiki and SIBI website available

15

3. The Journey

2013:

› Completion and deployment of the Research Modules, Income, output and Go8

› HR Leave Management and Rankings

› Major development for Student and Diversity Modules

› KPI framework and dashboards

› Master Data Management (MDM) roadmap and proof of concept completed to allow for ability to deliver single researcher identity

› User Engagement – continuing faculty roadshows, established pilot groups for each module, SIBI awareness and open door sessions

› SIBI Showcase and Launch event

› SIBI Mobile

› eLearning – GEO Spatial

2014:

More of the above, plus HR, Finance, Alumni

Business &

Analytical Skills

Operational state - BICC

3. The Journey

› BA’s collect the reporting specifications, source:

- Current existing reports

- Website

- PDF reports

- Requests

- From users

- Decision making

- Understanding how users/business:

- think when asking questions

- know what they want to see next

- want it displayed

› How could it be most effectively displayed?

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4. Show and Tell

› As requirements gathering can be overwhelming, the business needs to

establish a framework for the required elements to be brought together.

When categories are established, it’s easier to identify where the reporting

requirements fit and when necessary for new ones to be created.

- Initially this began with the business identifying the key component areas in

which the reporting can be categorised.

- Then initial drafts were put together envisaging what would be captured into each

of the categories.

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4. Show and Tell

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4. Show and Tell

› Drafts of dash boarding:

- Identify and extract they main key components

- Workshop the ideas between the BA’s and the developers

- The draft view would be created in Adobe Illustrator, PowerPoint or Paint

- Through the Tool OBIEE

20

4. Show and Tell

21

4. Show and Tell

22

4. Show and Tell

› Dash boarding principles: Stephen Few

- (PUT SOME STEPHEN FEW PRINCIPLES HERE)

23

4. Show and Tell

• Visual Perception

• Eloquence through simplicity

• Effective Dashboard Display Media

• Usability

24

4. Show and Tell

25

4. Show and Tell

26

4. Show and Tell

27

4. Show and Tell


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Institutional issues

› Data governance and Data Management

- Competing organisational structures

- Data visibility: who sees what

- Data quality

› KPI framework, evolution and implementation

SIBI issues

› Scope creep, need to be realistic

› Managing expectations (descriptive, diagnostic, predictive, prescriptive)

› Data quality

› SME availability

Leaving Thoughts

• Communication Transparency Visibility

• Program Governance (Senior sponsorship)

• Data Governance – Data Quality

• Business Governance (BICC)

• Disparity / Quality - Don’t underestimate your data

sources

• Manage expectations – Sign-off

• Reluctance to change – Expect resistance

• Dedicated team

Concluding thoughts


[email protected]

[email protected]


join the university of sydney on a journey of … forum 2013... · journey of discovery exploring...

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