JOSÉ ROBERTO DE SOUZA PINTOPhone: (55-19) 98216-5118 / (55-19) 99676-1866

E-mail: joserdsouza@hotmail.com; joserdsouza@gmail.com;Brazilian, divorced, born 09/08/1965, 4 children (being only 1 dependent);

Address: R.Bela Cintra, 884 AP33 - São Paulo - SP - CEP :01415-000

STRATEGIC PLANNING, PROJECTS AND PROCESS IMPROVEMENT EXECUTIVEExperience in the Operations, Manufacturing, Projects, Process, Quality and After Sales areas, with a focus

on automation, innovation, cost reduction and revenue increasing at multinationals such as Motorola, Equifax, Positivo Informática, Atlas Transportes & Logística, Telebrás and Petrobrás

SUMMARY OF QUALIFICATIONS:

Development and implementation of governance processes, projects and processes, as well as implementation of performance and results indicators and metrics (KPIs)

Management of projects (PMO) utilizing the PMI (PmBok) methodology in Brazil and abroad (North America, Latin America, Asia and Europe), providing increased revenue, customer satisfaction and cost reduction.

Creation, development and launching of new NPI products according to the Gates methodology of delivery stages and achievements

BPM (Business Process Management) and BPI (Business Process Improvement), making improvements by mapping the value chain of critical processes and strategic.

Implementation of CRM process for better managing customer information and requests, strongly market-oriented, customer-focused and sustainable results.

Financial, operational and commercial management of projects M & A, but also in control of strategic partnerships. Management and control of mergers and acquisitions in all its phases.

Development and creation of new business models, aimed at operational excellence, commercial expansion and financial leverage by increasing revenue and reducing operating costs.

Experience with continuous improvement methodologies (LEAN, Six Sigma) and quality tools: PDCA, Ford 8D, DMAIC, DFSS, Workout and Kaizen.

Implementation of visual management, action plans controls and periodic dashboards for management, strengthening the managements of critical issues and developing leaders and managers.

Management of National Network of partner companies of the segment after sales, warranty and equipment installation, ensuring alignment of operations with strategic planning.

Management of high performance multifunctional teams and senior teams, building the actions and attitudes of individual and team, strengthening the implementation of Operational Excellence.

Planning, generation and implementation of strategic plans and policies of the company, providing sustainable outcomes for the implementation and effective realization of the operational plan.

Dealing in complex scenarios and environments, challenging and volatile, with emphasis on interaction, influencing of positive and effective communication at all levels of the organization makers.

International exposure: Lean, Six Sigma and Project Management at Motorola (USA) and Equifax (USA), supporting vital projects and acting as instructor of quality courses, Lean Six Sigma training and certification.

Development of digital platforms business (e-commerce, e-service) to increase market share and revenue.

ACADEMIC BACKGROUND AND LANGUAGES:Graduate Course in Project Management (PMI) - Universidade de São Paulo - 2007Bachelor's Degree in Business Administration from Faculdade de Ciências Gerenciais - UNOPEC SP - 2003Lean / Six Sigma Instructor Certified by Motorola University - USA - 2005Lean / Six Sigma Master Black Belt Certification from Motorola University - USA - 2003Lean Leader Master Certification from Equifax - Atlanta - USA - 2010Electronics Technical Course at Instituto Salesiano Dom Bosco -1983Fluent English and good working knowledge of Spanish

PROFESSIONAL EXPERIENCEATLAS TRANSPORTES & LOGÍSTICA LTDA 2013 - CurrentlyBrazilian company that provides freight transportation and logistics servisses

Corporate Manager of Strategic Projects - PMO (Project Management Office)Responsible for managing the area of Strategic Projects of the company, providing solutions through the creation and development of operational and corporate improvement projects, aiming at the achievement of objectives through increased capacity and performance, cost savings and maximizing returns. Acting as Lean Six Sigma Master Black Belt, supporting and providing assistance and guidance to leaders of projects, managing project progress, deliverables and outcomes, as well as the correct use of methodologies: LEAN, Six Sigma and Project Management - PMI.

POSITIVO INFORMÁTICA SA 2012 - 2013Brazilian company that provides electronic consumer goods – computers and mobiles

Country Manager of Network Administration and Authorized Service and Equipment InstallationResponsible for the management of the National Network of 3rd party companies providing services authorized warranty / after sales but also service providers Installation of computer equipment, comprised of approximately 750 companies.Developed and implemented the new service model for products under warranty, automating processes, implementing KPIs, online dashboards and decentralization of management and operational control.Responsible for developing new strategic plan based on the reduction of operating costs, increase performance and business partner model change aftermarket warranty.Was responsible for the implementation of the remuneration by volume of installed equipment, allowing the reduction of the operating cost of warranty and developing new service providers aftermarket companies.

EQUIFAX DO BRASIL 2010 – 2012Brazilian company that provides credit information services

Operations Superintendent – Operational Planning & Governance (2012)Operations and Process Improvements Director (2011)Lean Six Sigma Senior Manager (Master Black Belt and PMO) (2010)Reporting directly to the President of the company, was responsible for the Data & Operations Department composed of 10 areas: Data Quality, Positive Data, Negative Data, Client Record Data, Marketing Service Operation, Customer Support, Fraud Analysis, Customized Operations, Project Management and Process Improvement, with a team of 220 professionals.Worked heavily in the development and consolidation of strategic plans as well as the management of Lean Six Sigma Projects optimizing processes, implementing innovations, increased capacity and performance, cost savings and maximizing returns. Develop new business model based on e-commerce, offering products via WEB digital platform, providing increased capillary sales, increase market share and revenue.Worked in M & A projects, developing and controlling the steps of mergers and acquisitions, ensuring total integration of operations and strategic plans to the new business model.Developed and implemented Operational Governance, Visual Management, Process & Projects Management programs, improving control of critical processes through the use of gauges and indicators of performance and results (KPIs), generating savings of about $ 1 M.Implemented controls and plans for strategic and operational improvements, increasing supply capacity to service current and future market demand.

MOTOROLA INDUSTRIAL LTDA. 1997 - 2009Large American multinational in the Telecom segment

Processes and Projects Control and Improvement Manager (2005 - 2009)Lean Six Sigma Master Black Belt (2005-2009)Was responsible for managing and controlling operational metrics relating to the cell phone repair services operation in Latin America and North America.

Developed and implemented a global portfolio management process (PMO) for Lean Six Sigma projects and cost reduction initiatives, monitoring financial results and achievement of objectives (Americas, Asia and Europe).Was responsible for Lean Six-Sigma Master Black Belt support, providing assistance and orientation to project leaders, managing results & deliverables and the correct use of methodologies.

Six Sigma Black Belt (2003 - 2005) Senior Products and Processes Specialist (1997 - 2003) Worked on the development and implementation of a CRM system for gathering, analyzing and managing customer orders and requests, monitoring actions, time and efficiency of solutions and/or responses.Interfaced with domestic and international clients, gathering information periodically regarding functional performance, product quality in the field and customer satisfaction (failure, complaint, problem rates, etc.).Led the implementation of the Contact Center system (toll-free number) and Aftermarket Support, optimizing internal processes and integrating the Marketing, Sales, Services and Plant areas.Participated in the implementation of the supplier evaluation and qualification system, with emphasis on improving supplier processes through the use of tools and statistic control sheets, as well as implementation of the ISO9000 and TL9000 quality systems.

TELECOMUNICAÇÕES BRASILEIRAS S.A. – CPqD TELEBRÁS 1987 - 1997Senior Electronics Technician – Project EngineeringWorked in micro-processed electronic card projects for the O&M module of the fixed telephone digital center (Trópico RA); transferred technology to Brazilian industries regarding fixed telephony and data transmission projects, as well as implementation of microelectronic laboratories, prototype testing and Surface Mounting Technology (SMT).

PETROBRÁS – CBI-Chicago Bridge and Iron Company 1985 – 1987Electronics Technician – Nondestructive TestsWas responsible for electric/electronic maintenance of nondestructive testing and assay equipment: x-ray, Gamma Ray, hydrostatic tests in storage tanks, as well as the development and maintenance of electrical control panels of motors, valves and automatic welding machines.