JOSEPH TREE

TAKE THE LEAD!

b y Da vid J o s e p h

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“THE GREATEST LEADER IS NOT NECESSARILY THE ONE WHO DOES THE GREATEST THINGS. HE IS THE ONE THAT GETS THE PEOPLE TO DO THE GREATEST THINGS.”

Words to Think About

-RONALD REAGAN

2019 TCI EXPO

Who am I?

A Short Introduction

• Born and raised in Pittsburgh! • Graduated from Penn State in 2003 • Co-Owner of Joseph Tree - TCIA

Accredited Company• ISA Certified Arborist and State of

Ohio Certified Applicator

2019 TCI EXPO

Where have I been?A Short Introduction

• Captain with the Columbus Division of Fire - 12th largest fire department in the country - 1600 uniform strength

• EMT-Paramedic• My unique experience has afforded

me a unique opportunity to experience the effects of leadership....both good and bad!

2019 TCI EXPO

What have I Learned?A Short Introduction

• The foundation of any organization is effective leadership.⚬ It is t h e o n ly w a y t o g e t o t h e rs t o

continually w o rk t o w a rd s a c o m m o n g o a l

• P e o p le d o n 't fo llo w t it le s t h e y fo llo w le a d e rs.⚬ "in c h a rg e " d o e s n o t e q u a l le a d e r⚬ Th e y a re fo u n d u p a n d d o w n t h e

c h a in o f c o m m a n d • If yo u d o n 't t a ke t h e le a d so m e o n e

e lse w ill, Th e p o sit io n is a lw a ys fille d .

2019 TCI EXPO

Presentation Outline

Our Agenda • Extreme Ownership by Jocko Willink• Leading by example - Is it the most

effective?• Delegation - It is not a bad word!• Never lower standards but always lower

expectations• What makes an effective leader?

2019 TCI EXPO

IF YOU HAVEN'T READ IT, READ IT!!

Extreme Ownership by Jocko Willink

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EXTREME OWNERSHIP

OWN ALL MISTAKES, DEFLECT ALL SUCCESSES

LOSING EMPLOYEES?

DOESN'T MEAN YOU DO EVERYTHING

OWN IT. GET BETTER. MOVE ON.

2019 TCI EXPO

• How is it addressed?

• Job goes poorly, whose fault is it?

• Take responsibility

• Balance between micromanaging and hands off approach

• When you take ownership others will follow

• Own it!

• Finding is different than keeping

NO BAD TEAMS JUST BAD LEADERS

UNDER -PERFORMERS

FAIL FAILURES FAST

ADDRESS THE ISSUES

PATIENCE

2019 TCI EXPO

• Most need led not fired

• Impact of good coaching

• Calm down first!

• If you don't you are telling them it is OK

• Any improvement is reason to continue

• If no hope - Fire • True with people,

ideas and processes

• Be sure expectations were clear and documented

THE "WHY"

UNDERSTAND THE WHY

CONFIRM UNDERSTANDING

SENSING PUSH BACK?

GET FEEDBACK

2019 TCI EXPO

• Make sure others do as well

• Both long term and short term

• What does it mean for them

• Acknowledge and explain

• Don't Ignore! • Listen!! Maybe you learn something

• Opportunity to show you value input

• Even if they don't necessarily agree

• Want buy in not compliance

• Follow up!!

BEWARE OF YOUR EGO

SEPARATION INCREASES IMPORTANCE

CONSTRUCTIVE CRITICISM

HUMILITY NOT PASSIVITY

2019 TCI EXPO

• Moved over not up

• Production to sales

• Humble people are likable

• Essential for long term leadership

• Humility builds trust

• Facilitates ideas and discussion

• Received well

• Make sure you accept it too

COVER AND MOVE

TEAMWORK OWNERSHIPSALES AND PRODUCTION

MUTUAL RESPECT

2019 TCI EXPO

• Critical for success

• Impossible without good leaders

• Most important relationship in your company • Try the other persons

shoes on for awhile

• Don't forget things change

• Taking ownership of mistakes facilitates respect

K.I.S.S.

YOU DON'T KNOW WHAT YOU DON'T KNOW

YOU DON'T KNOW HOW MUCH YOU KNOW

2019 TCI EXPO

• Always have mentors and ask questions

• Never turn down a meeting

• Revealed when training others

• It is easy to forget personal training time line

DECENTRALIZING COMMAND

DEFINE EXPECTATIONS

ADJUST AS NEEDED

ASK FOR NEEDS

EXPLAIN THE NO

2019 TCI EXPO

• Confirm understanding

• Let them execute • Follow through and follow up

• Never leave unaddressed

• Ask if they agree

• Encourage them to ask again

• OWN everything that went wrong

EMPOWERED DECISION MAKING

EMPOWERED EMPLOYEES

PRODUCES OWNERSHIP

REACTION TO MISTAKES

ENCOURAGES DECISION MAKING

2019 TCI EXPO

• Feeling in control increases performance

• Key to progress

• Indecision and uncertainty are the kryptonite to success

• Have their back

• Learn, share and move on

• Hard on the process not the people

• How do employees refer to the company ?

FINDING OTHER STRATEGIES TO LEAD

Leading by example is great but is it the most effective?

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UH OH...HOW DO I LEAD NOW?

FIRE DEPARTMENT

Incident Commanders

• “Want" to follow vs have" to follow

PERSONAL EXAMPLE

Going from production to sales to sales manager

• How do I maintain respect without doing the work?

HIRING EMPLOYEES

Can't do it all and you can't always be with them

• How are you going to lead now?

2019 TCI EXPO

WHAT ARE THE KEYS?

CLEAR EXPECTATIONS

ENSURE ACCOUNTABILITY

A SIMPLE THANK YOU

2019 TCI EXPO

• Effective training • By asking NOT accusing

• Everyone desires to feel appreciated

EMPOWER OTHERS TO LEAD

SHOWS HUMILITY

YOU CAN LEAD BY FOLLOWING

YOU WANT LEADERS

CHIEF VS INDIAN

2019 TCI EXPO

• Produces team work

• Are your decisions challenged?

• Times for both

• Recognize them • Don't use your

title to win a debate

• Be the tie breaking vote not the vote

TRUST IN BOTH DIRECTIONS

DELEGATION ISN'T A BAD WORD

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THE CONCEPT OF DELEGATION

TRUST BUT VERIFY THEY WANT IT

2019 TCI EXPO

• I have to get it done vs I want to get it done

• Big effect on motivation

• Response is key

• Shows importance

• Celebrate successes

• Workers want responsibilities

THE CONCEPT OF DELEGATION

CHALLENGE MISTAKES MUST OBSERVE

2019 TCI EXPO

• Stay positive

• Exciting not threatening

• No growth in the comfort zone

• Can be firm but always stay calm

• What environment has been created?

• SOP's are guidelines not rules

• Visit

• Sometimes it is getting your hands dirty

CRITICIZE THE PROCESS, NOT THE PEOPLE

NEVER LOWER STANDARDS, ALWAYS LOWER EXPECTATIONS.

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CHANGING YOUR EXPECTATIONS

AGAIN EXPECT TO REPEAT YOURSELF

UNDER PERFORMERS

2019 TCI EXPO

• Processes not people!

• You were the same way

• Over and over and over again

• Make every effort to train

• Difficult dichotomy

CHANGING YOUR EXPECTATIONS

FAILURE VS INEXPERIENCE

NO HAND HOLDING

POSITIVE PEER PRESSURE

2019 TCI EXPO

• Any improvement?

• Is effort there?

• Don't confuse them

• Eye's open during good times

• Striving for self accountability

• Create that culture

• Employees holding employees accountable

THOUGHTS TO TAKE HOME

What is an effective leader?

The number one trait of a highly effective leader is...

Practical Uses in Daily Life

2019 TCI EXPO

Humility Som e on e w h o g e ts o th e rs to willingly com p le te th e g oa ls o f a

g rou p