Accenture helps companies

drive greater innovation, flexibility

& experiences into the enterprise

with ServiceNow.

Managing the simplest to most

complex cloud transformations

with our end-to-end services,

broad ecosystem, industry skills,

size and scale.

Accenture offers a suite of advisory services such as

strategy, consulting and transformation to help our

clients with their strategic cloud initiatives and

ServiceNow specific initiatives.

This includes business process design, organizational

change management, requirements workshops and

maturity assessments.

These initiatives factor in ServiceNow as a strategic

platform to help enterprises prioritize business

planning and manage the delivery of services in their

cloud transformation projects.

Understanding where ServiceNow fits in an overall

cloud transformation plan

Inefficient or antiquated business processes

History of challenged service deployments

Uncertain services and data architecture

Where data will reside (e.g. keeping data in Oracle versus

ServiceNow versus integration)

Trouble mapping business requirements to best practice ServiceNow configurations

Difficulty managing an overall cloud strategy

Advisory Services (Strategy, Consulting, Transformation)

Strategic Initiatives Process Workshops

Organizational Change Management

Requirements Workshops

Architecture Workshops

Accenture is transforming one of

the world’s largest manufacturing

company’s IT infrastructure

operating model to support the

client's cost reduction program

and align IT service delivery with

business needs.

Accenture helped one of

the leading financial services

institutions in the US consolidate

processes via workshops

throughout an acquisition,

resulting in the defined support

processes to drive continuous

service improvement.

Accenture provided a global

hospitality chain with

improvements for key Service

Management processes and the

tools used to govern those

processes for over a dozen

service areas. Communications

and training were provided for

over 150 users, as well as the

development of computer

based/online training for the

remaining 600+ users.

Accenture is helping our clients modernize enterprise

service management and build out new applications

with a quick time-to-value to transform the architecture

and infrastructure of the business.

We have vast experience in procurement, pre-sales

through implementation & integration to go-live. Our

global team of SerivceNow experts guides

transformation through application aligned

accelerators, industry frameworks and other

implementation services.

Lack of strong linkages between requirements and business results

Aligning ServiceNowplatform to common business

challenges and processes

Mapping old business process to ServiceNow

Transforming business services and legacy applications to

ServiceNow delivered solutions

Aligning ServiceNowimplementation to

development best practices

Lack of skilled ServiceNow resources

History of Over-engineering

Best Practice Integration

Performance Issues

Failed ServiceNowimplementation projects

Scope Creep & Change Orders

Lack of resources with ServiceNow skills or expertise

for project implementation

Systems Integration (New Tech, Legacy Migration)

Implementation Services

ServiceNow Delivery

Tech & Project Knowledge

Procurement Process

Industry Frameworks

ServiceNow ApplicationAligned Accelerators

Trusted Vendor

Accenture helped a leading global

service provider for the energy

industry achieve efficiency and

cost optimization goals for field

service management by helping

them modernize field operation

processes, standardize workflows

and improve customer reporting.

A multinational software

company came to Accenture

to improve the service level for

their customers, capturing ideas

and enhancement requests

from their customers to improve

their own software platform.

Accenture is transforming our

own service management and

employee engagement with

ServiceNow as the framework to

present and orchestrate cross-

system functions and processes.

Our managed services are designed to provide a consistent

customer experience with highly reliable services. We offer

the management of IT, processes & services with direct

customer relationships and trusted executive relationships,

as well as As-a-Service offerings around HR (furthering the

consumerization of the employee experience) and Security

(to help organizations resolve real threats fast).

We are also deploying Center of Excellence (COE) offerings

to provide a platform governance model for large enterprise

organizations to help manage the intake of new services and

new service requirements along with rapid deployment aligned

to industry process and platform architectural best practices.

Resource attrition

High cost of instance management Rising total cost of ownership

Poor governance slowing down demand for new projects

Staffing pressure for concurrent or sequential deployments

Tactical delivery challenges

Upgrade challenges including problematic upgrades, release management and optimization challenges

Managed services offerings

Center of Excellence Health checks

Direct customer relationships

As-a-Service Offerings:

HR-as-a-Service Security-as-a-Service

Trusted executive relationships

DevOps

Accenture’s employee experience

platform provided a HR service

portal serving 55,000 employees

including customized workflows

leveraging a turn-key approach &

increasing time to value by 50%.

A leading Japanese

pharmaceutical company looked to

Accenture to deliver ongoing

support across all service

management processes (Incident,

Problem, Change, Request,

Knowledge, Configuration) while

consolidating four legacy products

functionality for over 30,000

employees.

Accenture helped a French

multinational insurance firm

deploy a Center of Excellence

framework supporting a unified

service experience, work and

SLA management, compliance

and a single source of truth

across operating groups for over

across 7,000 users.

Accenture is a leading global professional services company, providing a

broad range of services and solutions. Combining unmatched experience

and specialized skills across more than 40 industries and all business

functions – underpinned by the world’s largest delivery network – Accenture

works at the intersection of business and technology to help clients improve

their performance and create sustainable value for their stakeholders.

As a Global Strategic Partner of ServiceNow, Accenture helps our clients

achieve the business outcomes that are most relevant to organizations today.

Combined with Accenture’s innovative approach to cloud applications, our

ServiceNow solutions provide clients with the agility they need to move their

business to the cloud and achieve significant business results more quickly.

ServiceNow

resources globally

ServiceNow certifications

and accreditations

Dedicated ServiceNow

delivery centers in India,

the Philippines & the US

Students trained on

ServiceNow platform

Average ServiceNow

customer satisfaction score

Share downloads &

an average rating

ServiceNow's

Federal Partner of the Year

named

ServiceNow MVPs

Cloud professionals

Projects with

of Global Fortune 100

Results-driven

application migration

Designed

for outcomes

Transformation to a

Real Time Enterprise

Scale

and flexibility