journey to gps
DESCRIPTION
JOURNEY TO GPS. Shifting Our Focus. FROM. TO. “You can’t teach people everything they need to know; the best you can do is position them where they can find what they need to know when they need to know it.” –Seymour Papert (MIT). Focus. 70%. 70%. 20%. 20%. 10%. 10%. - PowerPoint PPT PresentationTRANSCRIPT
JOURNEY TO GPS
04/22/2023 JOURNEY TO GPS 2
Shifting Our Focus
“You can’t teach people everything they need to know; the best you can do is position them where they can find what they need to know when they need to know it.”
–Seymour Papert (MIT)
Performance Support leads the way in shifting our focusfrom traditional training to experiential learning
10%
20%
70%
10%
20%
70%Focus
Focus
FROM TO
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Why GPS?
Enables people to achieve better, more consistent results through
Speed to access
knowledge or expertise
Organizational and individual agility/rapid response to
change
Dynamic process
improvement
Sustained performance
change
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Taco Bell Case Study
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C.H.A.M.P.S.Check
Circa 2007
Leader’s Guides
ProcedureSummaries
Standardspages
Procedures
Job Aids
Learning Aids
Workbooks
Videos
Assessments
Quizzes
Checklists
Forms
Native content typically resides in the possession of many individuals
Content isre-created to produce many different tools
CSL/SRL/”Answer System” binders The system is a mess Very few Brands/BMU
keep content current Same content appears in
more than 1 place• In multiple places in the
Standards Libraries• In multiple training
components
Standards and training components get out of alignment with multiple “owners”
Continual creation and reinventing of training tools
The same content is translated every time it appears
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Circa 2011
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An Implicit Promise
Easy to Use
Fast
Social
Secure
Portable
Comprehensive
Contextual
Integrated
Personalized
Consistent
Adaptable
Employees of a hip Fortune 500 expect (and demand) a well organized, universal interface to all the content and services of
Taco Bell. (We were breaking that promise in many ways)
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Our Goals
Turn content into communities
Tear down the learning silo and put the knowledge into context
Plan for training, but design as if there will be none.
Get out of the culture that makes training necessary. (Acronyms, shell games, and branded English)
A library without a librarian is a pile of books – get help.
Think outside the box, the bun, the business, the industry. We borrowed solutions originally used in oil and gas, pharmaceuticals, aerospace and defense and applied them to business of making Tacos.
PDF’s kill kittens! Embrace the web.
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Next Step In That Journey
Taco Bell Portal
BEFORE
AFTER
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The Four Tabs - Overview
Homepersonalized news and announcements
Workspacecollaboration, dashboards, and role based tools and resources to do your job
Life and Careerbenefits, training and career development and services the company provides you
Our Companya comprehensive directory that tells the brand story Comprehensive and
Global
Personalized, Localized, and Secure
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“The” Doritos Locos Taco Page
Answer System Content
Marketing Materials
Financial Data
Strategy and Roadmap SEEN BY FEW USERS
ALL USERSComments and Feedback
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Critical Milestones In the Journey
Siloed Cross Functional Project Work FOH, BOH Management Systems Integration and Filter
Training Led Content Process Owner Accountability
One content repository, multiple output options
Architect content to fit delivery method
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Key Next Steps…
Complete Portal Transition
• Put information architect and cross functional team in place
• Finalize and execute governance
Transition Answer System Content
• Launch continuous improvement strategy and tools
• Finish “cleaning” existing content
• Publish content in portal
Complete and Implement RGM E-Learning Curriculum
Provide TACO – Tube functionality in portal
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Discussion Questions
Portal Governance:
• If you had one “do over” what would it be and why?
• What one thing would you recommend for success?
Change Management:
• Explain one way you were successful in engaging end users?
• How do you reduce the need for change management?
04/22/2023 15
Contact Information
Cindy Bagwell – [email protected]
Mary Woolf – [email protected] twitter: @mgwoolf