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Issue 2017 - July/August

JPS Newsletter

Issue July/August 2017 Where Tradition Meets Innovation

Look Inside

LOOK INSIDE ................................................................................. 1

LETTER FROM THE PRESIDENT .............................................. 1

BEHIND THE BADGE - WHO IS A HERO ................................. 4

TECHNICAL HIGHLIGHTS ......................................................... 7 JPS INTEROPERABILITY PRODUCTS / CAPABILITIES ............................ 7

JPS INTEROPERABILITY PRODUCTS PROVIDE MODULAR SOLUTIONS .. 8

JPS INTEROPERABILITY PRODUCTS PROVIDE NON-MODULAR

SOLUTIONS ........................................................................................ 9

CAPABILITIES – DISTRIBUTED ARCHITECTURE ................................. 10

CAPABILITIES – WIDE-AREA COMMUNICATIONS INTEROPERABILITY 11

CAPABILITIES – ANALOG RECEIVER VOTER ..................................... 13

NEW MODULAR PRODUCT ACU-Z1 – RELEASE FALL 2017 ............. 15

NEW NON-MODULAR PRODUCT RSP-Z2 (FALL 2017) ..................... 17

CAPABILITIES – NETWORK BASED VOICE TRANSPORT ..................... 21

CAPABILITIES – JPS VIA - PUSH TO TALK OVER CELLULAR /

SITUATIONAL AWARENESS .............................................................. 22

EMPLOYEE HIGHLIGHT – DESIGN ENGINEERING .......... 24

BENNY’S CUSTOMER CORNER: ............................................. 25 FREQUENTLY ASKED QUESTIONS (FAQ’S) ...................................... 25

TRAINING SCHEDULE ....................................................................... 32

TECHNOLOGY TRAINING CLASSES ................................................... 32

24 HOUR CUSTOMER SERVICE HOTLINE ........................................... 33

SOFTWARE/FIRMWARE UPDATE STEPS ............................................. 33

ED O’CONNOR’S SNV-12 CORNER .......................................... 35 SNV-12 SALES GROWING DUE TO NARROW BAND INITIATIVE ........ 35

NETWORK LINKS VOTING – AVAILABLE FALL 2017 ......................... 37

UPCOMING EVENTS ................................................................... 38 APCO 2017 – DENVER EXHIBITS AUGUST 14-15 ............................. 38

TRADE SHOWS / EXERCISES ............................................................. 40

LINKS ............................................................................................. 40 CASE STUDY LINKS ......................................................................... 40

JPS WEB, TWITTER AND FACEBOOK LINKS ...................................... 41

YOUTUBE LINKS ............................................................................. 41

PRESENTATION/DOCUMENT LINKS ................................................... 41

GENERAL INFORMATION ........................................................ 42

JPS PRODUCT QUESTIONS? ..................................................... 42

JPS INTEROPERABILITY SOLUTIONS CONTACTS ........... 43

Letter from the President

Public Safety Values

In this issue of the JPS

Newsletter, you will read a

column written by Joseph

Pangaro, retired police

lieutenant and school

security consultant. His

writing will raise emotions

in your soul and a wetness in

your eyes when you read

about a little six-year old

hero from Connecticut. This youngster sacrificed

himself to save the lives of some of his classmates, a

heroic action often repeated by those who die in the

line of duty to save others.

One of my favorite passages from the Good Book

says “Greater love has no one than this….to lay down

your life for your friends”!! As I reflect on this

phrase and consider where this sentiment is often

illustrated, I think of our public safety personnel and

the many times I read about their sacrifices to protect

the citizens of their jurisdictions. When a policeman,

a firefighter or an EMT puts on that badge of public

service, they are saying to those who live in areas

they protect that they are willing to suffer to defend

their people. An EMT is saying I’m willing to go

into a dangerous situation to save a life. A firefighter

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Issue 2017 – July/August

is saying I’m willing to go into a burning building to

rescue a child. A police officer is saying I’m willing

to take a “round” to stop a maniacal school shooter.

Where am I going with this? In my years at JPS,

I’ve known many public safety officers; each one of

them was dedicated to the premise that sacrifice to

comfort or protect others is their creed. Each one of

them has higher, more noble principals than the

average American worker who goes to his or her

employment everyday expecting no risk of harm or

death. Contrast that view with the police officer, the

firefighter and the EMT who go to work each day

knowing they may be called to lay down their lives in

the line of duty.

For this bravery and sacrifice, I salute every

public servant who wears the badge. My view was

made ever so clear some years back when I attended

the “Fallen Firefighter” Services in Emmitsburg,

MD, home of the National Fire Academy. This was

an average year for firefighter mortality, and yet well

over one hundred firefighters were memorialized.

Imagine the memorial for the firefighters who died in

the twin towers during “9-11”. Think of the number

of police officers, firefighters and EMTs who

charged into those burning buildings that morning.

Each of them knew the risk they were taking as they

climbed those stairs.

Like the little boy in Lieutenant Pangaro’s article,

we are in awe of the heroism these people carry in

their hearts. Consequently, do everything you can in

your daily lives when you encounter those who work

in Public Safety to express your gratitude. Tell them

that you know when you need them, they will be

there. Thank them for their sacrifice.

From my seat as President of JPS Interoperability

Solutions, I am driven to do everything possible to

protect these men and women who protect me where

I live, as well as those who protect the citizens in

their jurisdictions everywhere. JPS exists to provide

high tech solutions to traditional communications

problems. JPS’ refrain is to do the right thing by its

customers, sales channel personnel, employees and

suppliers. We believe if we do right, some measure

of success will be ours.

How are we doing right in the public safety

market? One way is by providing PTT over Cellular.

We have noticed that frequently when observing

police officers, firefighters and EMTs, they are using

their cell phones rather than their LMR radios. It

seems obvious to us that public safety tends to use

cellular to carry their non-critical communications.

This is sometimes because of LMR coverage issues,

sometimes because busy LMR channels are handling

a large incident and sometimes because the cellular

traffic is simply for a non-critical requirement.

Observing this trend, it seems clear that a cell phone

should act like an LMR radio to some extent and

should offer the user a facsimile of a Push-to-Talk

Button.

Broadband and LMR communications have been

on a converging path for some time. The benefit to

citizens being protected by public safety is that law

enforcement, fire and EMS have a broader means of

communications. The more able these public

servants are to communicate, the better their

response. JPS is even now capable of allowing

school administrators, security personnel and

students to talk directly with public safety officers via

a broadband to LMR connection in a matter of

seconds after a school incident begins. Since we are

an interoperability company, it is sensible for us to

allow broadband and public safety frequencies to

cross-communicate.

Remember that doing the right thing is our

mantra. However, we all know that public safety

improvements are driven by funding. How can PTT

over Cellular (PoC) be subsidized? Simply by using

the mathematics to show a financial benefit. If non-

essential and non-critical communications for a city

can be off-loaded to broadband through PoC, then a

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Issue 2017 – July/August

city can save the cost of additional expensive LMR

radios as their needs grow. Instead of additional P-25

or LTE radios, why not, as a city, have some non-

critical traffic handled by the ubiquitous cell-phones

already used by city employees? The cellular service

is already being paid for by the city using any of the

several well-known cellular carriers. The cost of

incorporating PoC algorithms on city employee cell

phones is much less than the cost of expanding LMR

radio systems by purchasing more radios. And the

icing on the cake is that these very same cell phones

can interoperate directly with the local LMR system.

Cell phones containing PoC can interoperate with any

LMR channels or talk-groups so designated by

regional Standard Operating Procedures. These same

cell phones can provide PoC into any radio network

using any cellular carrier. Expanding this scenario

one step further, several LMR systems can be cross-

connected to and through several broadband carrier

networks. All of what we are doing in this arena is to

make life safer for citizens and public safety

personnel in city, county and state coverage

jurisdictions…the right thing to do.

By using this road we are traveling, we are

protecting that future public safety hero. We are

allowing them to live to serve another day. We are

giving them tools so they aren’t asked to make the

ultimate sacrifice. And if, God forbid, some nutcase

decides to go on a shooting rampage in a school or a

mall, our mission is to allow response to begin in the

first seconds. We take it very personally when

someone tries to hurt our innocent people and,

therefore, will do everything in our power to prevent

or stop this evil.

Donald Scott – CEO/President

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Issue 2017 - July/August

Behind the Badge - Who is a Hero

About the author - Lt. Joseph Pangaro

Joseph Pangaro is a retired Police Lieutenant from the Township of Ocean, Monmouth County, NJ. During his 27-year career,

Lieutenant Pangaro served in many capacities. After nine years as a patrol officer, he was transferred to the detective bureau where he

served for 12 years. During that time, Lt. Pangaro prepared and executed hundreds of search warrants, testified in numerous high

profile criminal court cases and excelled in criminal investigations including: homicides, sexual assaults, drug crimes, fraud, burglary,

juvenile investigations, economic crimes, vice crimes, quality of life crimes and other crimes of violence. He has acted in undercover

capacities and worked with numerous local, county, state, and federal agencies. Lt. Pangaro served as a sergeant in the detective

bureau, supervising a group of highly motivated and active officers in the unit as well as the “Quality of Life” unit.

In 2006, Joseph was promoted to the rank of lieutenant and supervised in the Patrol Division. His duties here included supervising

road officers and street sergeants, reviewing reports, preparing briefing training, supervising all serious incidents, conducting officer

and sergeant reviews, investigating internal affairs incidents and citizen complaints. Lt. Pangaro was appointed as the department lead

training instructor. This duty involved preparing and creating training courses for all officers in the department, patrol, detective, and

traffic. Teaching the NJ Attorney Generals mandatory in-service training topics such as; Domestic Violence, Hazardous Materials,

Active Shooter, Use of Force, and Pursuit Driving.

In January 2009, Lt. Pangaro’s responsibilities were expanded to include oversight of the day to day operations of the patrol

bureau as co-commander of the division. This position was traditionally held by an officer at the rank of captain.

Lt. Pangaro graduated from Fairleigh-Dickinson University, Florham, NJ “Certified Public Manager Program” in 2008 earning

that professional distinction. In 2009, Lt. Pangaro completed the “Methods of Instruction” training accredited by the Police Training

Commission of New Jersey and currently teaches at the Monmouth and Ocean County Police Academies.

In addition to those training and teaching positions, Lt. Pangaro writes a weekly newspaper column for the local Monmouth

County paper, The Coaster, called “Behind the Badge”. Lt. Pangaro has also been published in NJCOPS, NJ Blue, and the FBI

Worldwide Law Enforcement Bulletin. He is currently working on two research projects with NJ board certified psychologists. The

topics of those projects involve the rigors of a career in law enforcement and the mental and physical effects of that career.

Lt. Pangaro is a FBI Certified Crisis/Hostage Negotiator. In recent years, he has worked on numerous active crisis negotiations.

Joseph is currently the Director of Security for the Manalapan/Englishtown School District. He is President of the Monmouth

County Security Directors Association and on the Board of Directors for New Jersey Narcotic Enforcement Officers Association.

Recognizing the need for police training programs to be more current, hands-on and simulate real-life situations, Joseph Pangaro,

started Pangaro Training. The many courses written by Lt. Pangaro include, HyperDrive Narcotics Investigations, Crisis Intervention,

and Criminal Investigation and Interview & Interrogation, all have practical exercises including field and role playing components.

Complementing the on-site training, Joseph Pangaro is currently developing a website, with online training courses under the name

Pangaro Global.

Who is a Hero / By Joseph Pangaro

Who is a hero? Or better yet, who is your hero?

When you ask that question you can get an almost

unlimited number of responses; each one different

and unique. I suppose you first must define what it

means to be a hero.

We have all types of hero’s in our culture, from

sports stars to rock stars to movie stars. There are

also the classic hero’s like cops, fire fighters, military

personnel and other first responders as well as moms

and dads, teachers and coaches.

At one time or another I have had these on my

list; as I get older the list changes from time to time,

but so does the criteria for hero. I would bet that most

of us are like that.

As a kid, I remember thinking Tom Seaver was

my hero. He was a cool pitcher for the New York

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Issue 2017 – July/August

Mets and he won a world series. I wrote him a letter

when I was 7 and he mailed me back an autographed

picture.

A few years later there was a guy in my

neighborhood named Stanley Kilmartin who had just

returned from Viet Nam. His mom and dad put up a

huge sign that said “Welcome Home Stanley from

Viet Nam”. I wasn’t sure what the significance was

so I asked my dad. He told me about the war and the

men and women who were sacrificing to keep us

safe. I asked him if Stanley was one of the soldiers I

saw on the news, the ones people were spitting on in

the airport. My dad said he was, but the people that

spit on the soldiers were wrong to do so. Stanley was

my new hero.

A couple of years later I remember my family

going through some tough times financially. My dad,

a Union Electrician by trade, had started his own

business and the first few years were tough money

wise. He took a second job and so did my mom. They

worked to save up for Christmas for me and my

brother, to make sure we had a nice holiday. I was

old enough at that point to understand the sacrifice

they made for us. The extra work, plus starting a

business was exhausting, but they did it for love. My

mom and dad were my next hero’s.

The next bunch of years passed as I watched the

world change and the concept of a hero changed with

it. Gone were the innocent hero’s, the apple pie types.

These were replaced with the gritty rock and rollers

and movie stars living lives of luxury and abandon.

This change mimicked our country to a great

extent as our cultural values morphed into the pop

culture worship we see today. I suppose you can

argue any side of that paradigm, but it doesn’t seem

overwhelmingly healthy.

That brings me to adulthood. Now, as I see less

road in front of me than road behind me, I asked

myself if there were any hero’s left in the world- the

real substantial kind.

Immediately I think of the cops and fire fighters

who died on 9/11 and the passengers and crew of

Flight 93 over Shanksville Pennsylvania, the people

in the Pentagon and the military people fighting for

us around the world, but my greatest hero is someone

I’ve never met. My hero is a 6-year-old boy named

Jesse Lewis.

Jesse lived in a small community in Newtown

Connecticut. He was a regular first grader attending

the Sandy Hook elementary school. On the morning

of December 14, 2012 Jesse and his classmates were

going about their daily routines when a demon burst

into their school.

The hum of energy generated by little kids in a

school is unique thing. You can hear their laughter

and silliness as you walk the hallways. Their

excitement about just about anything is palpable.

On that morning, the buzz of excitement was

shattered by the sound of gunfire and screams of

horror. The demon ran around the building shooting

randomly; killing teachers and children alike without

mercy.

Jesses and his classmates were huddled against a

wall as the killer entered the room and began

shooting. At some point, he ran out of bullets and had

to reload. Most of the children were paralyzed by fear

and the deafening roar of the rifle as the killer fired

again and again.

But in the silence as the killer reloaded his rifle

the lone voice of courage rose above the terror. Little

Jesse stood and screamed to the children “RUN,

RUN, RUN”. And some of them did. Some ran past

the demon and out of the room to safety. The killer

was enraged by this and as soon as he was reloaded

his first shot was to take the life of little, brave Jesse.

We know how the story ended, but not many

know the story of Jesse. When I heard it, I was

amazed, shocked, horrified and shaken to my core.

The more I thought about it the more I began to love

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Issue 2017 – July/August

that little boy. I couldn’t imagine a 6-year-old being

so brave in the face of such terrible circumstances, I

couldn’t imagine a 6-year-old to have the clarity to

seize a moment to save others, I couldn’t imagine

such a hero in the body of 6-year-old child.

With the passing of time I have come to see Jesse

in many ways; most of them in ways beyond the

reality of his age and innocence. I am at a loss to

explain his bravery and selflessness; I am simply in

awe of it.

I have had to ask myself: Could I be a Jesse?

Would I be able to do what that little boy did? Would

I be able to muster the courage to stand when others

fell; would I be able to save those around me as the

world came apart?

I don’t know. I would hope I would be able to do

it. I spent a career as a police officer, always aware

that at any moment the world might come apart. We

train for it, we talk about it, but can we do it. Can we

be a Jesse?

Trying to understand how anyone reacts to crisis

is a topic for a myriad of college courses and years of

study. When it comes down to it how we react must

come from within us, from a place we can’t pin point.

When I think of my hero Jesse I can only imagine

two scenarios that account for his action that

morning. One, and this is the one that gives me the

most comfort, is that at that moment, as the

unimaginable took place, when Jesse stood, the Arch

Angel Michael was at his side, hand on his shoulder

feeding him strength; then, when his time had come,

wrapping him up in his arms and carrying him off to

a loving God.

Or the other possibility; Jesse was simply a very

special person; that one in a million of us that comes

along ever so often in the history of humanity. A

person possessed of character and courage beyond

the rest of us.

Either way, my comforted version or the most

likely that he was simply a special person, Jesse

made a difference. He was there for a reason and his

actions will echo through time; a guidepost for all of

us.

Yes, there are many hero’s out there but 6-year-

old Jesse Lewis is mine. He taught me many things in

his innocence and action. I hope, if the time ever

comes that I am a Jesse.

Are you a Jesse?

Let me know what you think?

WWW.JPSinterop.com

JPangaro194@yahoo.com

Dynamic Training for Law Enforcement, School and

Business Professionals

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Issue 2017 – July/August

Technical Highlights

JPS Interoperability Products / Capabilities

The JPS Products Provide Localized and Wide Area Interoperability Gateways:

They use baseband digital signal processors ensuring radio agnostic interfaces

They have No radio dependency on:

o Frequency (HF, VHF, UHF, 800, etc.)

o Modulation Technique (AM, SSB, FM)

o Protocol (P25, Tetra, analog)

o Encryption

o Manufacturer

The Products Have Standards-Based

Telephony Interfaces:

Analog PSTN

Digital SIP

Digital RTP

Cellular / 4G / LTE

Satellite

ACU Z1 Gateway Showing Localized Radio Net

ACU-2000 Gateway Showing Localized Interoperability with a SIP Phone, Cell

Phone and Radio

California Governor's Office of Emergency Management

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JPS Interoperability Products Provide Modular Solutions

Modular Benefits (ACU-2000/ACU-T):

Modular Interoperability Gateways

o Modular Design enhances system design

flexibility, and allows maintenance of

single modules, as opposed to entire

chassis

o Onboard control processor ensures operation without network or server. The key to Distributed

Architecture

o Interfaces:

• Radio

• Analog PSTN

• Digital SIP / RTP

• RoIP

o Field Replaceable Modules

o Hot Swappable

o Tactical

ACU-2000

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Issue 2017 – July/August

JPS Interoperability Products Provide Non-Modular Solutions

Non-Modular Interoperability Gateways

Same capabilities as the Modular line of ACU

gateways, in a single integrated platform

Onboard control processor ensures operation

without network or server. The key to Distributed

Architecture

Interfaces:

Radio

Analog PSTN

Digital SIP / RTP

RoIP

Non-Modular Benefits:

ACU-5000

Smaller Rack Space Required

User Configurable Modules

Built-in Ethernet switch reduces overall system hardware needs

Web-based control and configuration

Compact form factor ideal for mobile and tactical applications; tabletop and rackmount versions

available

ACU-M

Top panel pushbuttons control connections and display gives quick status of connections as well as that

of connected devices (COR, PTT, audio signal level, and network link active)

Quick configuration via top panel using stored radio templates for hundreds of common radio models

Versatile, portable, and affordable

Pelican case option allows power by vehicle 12 volts and includes battery, charger, and storage slots

Easy installation in vehicle or equipment rack using the snap in bracket provided with each unit

ACU-5000

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Issue 2017 – July/August

Capabilities – Distributed Architecture

Controllers

All Localized and Remote Control

Client Software Based ACU-1000 / 2000 / T / M

Browser Based

ACU-Z1 ACU-Z2

ACU-Z1

RSP-Z2

Browser Based

ACU-5000

Distributed Architecture Ensures

Local Interoperability Remains

Persistent without Presence of

Network, Computer or Server

Distributed Architecture Ensures a

Wide Area Interoperability System of

up to 60-80 Channels

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Capabilities – Wide-Area Communications Interoperability

Wide-Area Interoperability System (WAIS) Controller

Multi ACU Gateway control (ACU-2000/5000/T/M/NXU)

Wide-Area sharing of voice communications (RoIP)

Dispatch Capable

Distributed Architecture

National Guard - Joint Incident Site Communications Capability (JISCC) WAIS Screen

+120 ACU Gateways

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Issue 2017 – July/August

National Guard - Joint Incident Site Communications Capability (JISCC) Kit

Air National Guard MEOC

2017 Inauguration WAIS Integration

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Issue 2017 – July/August

Capabilities – Analog Receiver Voter

SNV-12 Analog Receiver Voter

The SNV-12 Voter can retransmit best quality radio traffic from a multiple LMR receiver environment

12 Receivers per chassis

Up to 36 Receivers (3 aggregate chassis)

Low TX Power Radio

SNV-12 Analog Receiver Voter

Web

Status / Control

Dispatch Console

DSP Algorithms Analyze Human Speech, Spectral

Noise (FM) and SNR (AM) to Determine Audio

Quality of Receive Sites

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Issue 2017 – July/August

Analog Receiver Voter

Voting Criteria

o FM Systems: Spectral receive noise above 2100Hz

o AM, HF, SSB Systems: SNR (Signal-to-Noise Ratio)

Receiver Unsquelched Detection Methods

o Pilot Tone – 2175Hz or 1950Hz

o Hardwire COR

o VOX

Receiver Links Supported

o T1 Microwave

o Leased Line

o RF Link (i.e. constant UHF)

o IP Network Link (Available Q3 2017)

Transmit Capabilities

Modes:

o Repeat only

o Console only

o Repeat / Console Mixed

Single transmitter, Multicast transmitters

Transmit steering: Automatic (STARS – Smart Transmit and Receive Steering), function tone, contact

closure, tone controlled

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New Modular Product ACU-Z1 – Release Fall 2017

The ACU-Z1 CCP (Communications Convergence

Platform) starts with the capabilities of the JPS flagship

ACU-1000/2000 series of radio interoperability gateways and

packs in new features. Its design pays close attention to those

aspects our customers deem most vital. The unit is modular,

including an optional backup controller module; highly

flexible, with connection capability to all types of voice

communications devices, including Smartphones. The ACU-

Z1 is fully IP-centric, and possesses significant headroom -

ready for the enhancements already loaded into its product

roadmap, not to mention the innovative ideas that its users

will supply

A Truly Network-Centric Gateway The ACU-Z1 has an

intuitive browser-based GUI for control and monitoring of

the system. Operators can even employ their browsers as

mini-dispatch stations,

using their computer’s

sound card to send and

receive audio from

selected interoperability

system endpoints. This IP-

centric nature also allows

the companion RSP-Z2

dual channel radio

interface unit, as well as

additional ACU-Z1

gateways, to be integrated

via IP into large

interoperability systems,

controlled by the highly

scalable web-based

Benefits:

Builds on the ACU- 2000 feature set, using up-to-date hardware and advanced processors

Modular, only 2U high, lower power - does not require extra rack space for ventilation

Encrypted Browser-Based Control and Configuration through PCs and Tablets

Interfaces Smart Devices, both phones and tablets

Connection to new JPS VIA Smartphone App (powered by ESChat) provides PoC interface to the system, as well as connection to ISSI, AIS, and FirstNet

Local connection through standard handset or Bluetooth headset

User selectable VoIP protocols: SIP, RTP, or JPS RoIP

SIP PBX and Stun Support (Determines IP Address for NAT Clients)

Modern, intuitive, and user-friendly Graphical User Interface

Operators can use this highly scalable GUI to control wide area interoperability systems that include multiple ACU-Z1s as well as new RSP-Z2 Dual Channel Radio/PSTN Internet Gateway

Air Force EMA

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Issue 2017 – July/August

browser. Creating these wide area systems does not tie up any modules on the controlling ACU-Z1, with all

input from these many communications devices coming in via IP to the CPM module through an external

Ethernet switch. All sources are interfaced via this external switch, including those of the modules installed in

the ACU-Z1 chassis itself, rather than duplicating the Ethernet switch function within the chassis.

Above: The ACU-Z1 functions as a Local Interoperability Site, with the capability to

interconnect the Harris radio, the Sip phone, the cell phone, and the VHF/UHF radio in

any combination of nets.

PC and Tablet Control

ACU-Z1

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Issue 2017 – July/August

New Non-Modular Product RSP-Z2 (Fall 2017)

RSP–Z2 – Dual Channel Radio/PSTN Internet Gateway

This versatile VoIP to analog interface allows a radio, a

pair of radios, or a radio and a PSTN connection to be

patched together and/or remotely interfaced to other devices

or to a dispatch capability via various common protocols:

SIP, RTP, or JPS RoIP.

2-Channel Network Centric Gateway

Featuring ACU Technology found in all ACU

Interoperability gateways

Encrypted Browser-Based Control and Configuration

through PCs and Tablets

WAIS capable

Interfaces:

Radio

Analog PSTN

Digital SIP / RTP

RoIP

Bluetooth

The RSP-Z2 incorporates the latest JPS interoperability

technology advancements into a small metal package; the

result is an incredibly versatile dual channel VoIP-to-analog

interface unit. The unit’s two analog ports can be cross-

connected, creating a local radio-to-radio or radio-to-PSTN

patch that can be remotely controlled and monitored, or

even patched to other devices. Incorporating the JPS suite of

radio interface algorithms and able to use our large catalog

of radio interface cables, the RSP-Z2 embodies all the

customer-friendly features and benefits you’ve come to

expect from JPS.

Benefits:

Intuitive web-based GUI with SSH encryption

Supports: Independent SIP, RTP, or ROIP radio interfaces; Remote Radio Relay; Remote PSTN to Radio Patch.

Single RJ-45 connector & IP address for both channels

Can use a PC, Smart Phone, or Tablet for configuration, control, and audio links

USB port supports software upgrades and monitor/dispatch with specified USB headsets

Connects to JPS WAIS systems

PSTN users can dial in and use DTMF to create a connection to either of two radios interfaced to the unit (guided by voice prompts)

Includes JPS radio interface algorithms developed over several decades as the leader in radio interoperability

Uses standard JPS radio interface cables

Remotely interfaces radios, PSTN, or other devices to other RSP-Z2 units and JPS gateways, including the new ACU-Z1

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Issue 2017 – July/August

Remote Extension Mode:

When used in the Remote Extension Mode, the RSP-Z2 essentially acts as a pair of independent “cable

extenders,” able to transfer audio plus PTT & COR signals, via IP, from local radio or PSTN sources to other

devices. In this mode, the unit behaves similarly to a one or two channel version of the popular JPS NXU-2A

and ARA-1 units, but with many additional features such as RTP along with RoIP & SIP, and if desired, a

PSTN interface.

Above: The RSP-Z2 functioning as a pair of independent Radio to IP interfaces.

Optionally, one of the two analog ports can be a PSTN interface. There is a single RJ-45

Ethernet Port and IP address, but in the Remote Extension Mode, each path is independent

of the other. The transport protocol for each path (SIP/RTP/JPS RoIP) is user-

configurable, depending on system requirements.

Stand Alone Mode:

In Stand-Alone Mode, the RSP-Z2 can create a local patch between its two analog interfaces (radio-to-radio or

radio-to-PSTN). This dynamic patching capability can be controlled and its audio monitored via the unit’s web-

based graphical user interface. Audio from this local patch can also be connected to additional radios or other

devices interfaced by additional RSP-Z2 units or by a JPS radio interoperability gateway.

Above: In Standalone Mode, the RSP-Z2 can patch together its two analog ports. If desired,

this combined audio can be sent via IP in a single stream, using the desired transport

protocol.

Page 19

Issue 2017 – July/August

Controller Mode:

Multiple RSP-Z2 units can also function as a wide-area interoperability system. One RSP-Z2 is set to

Controller Mode, able to cross-connect any of the radios, PSTN lines, or other devices that are interfaced to the

other RSP-Z2s. System operators browse to the Controller unit, which hosts a Graphical User Interface like that

of the ACU-Z1 gateway and use this GUI to create interoperability nets.

Above: Multiple RSP-Z2 devices can also be used to create a wide area interoperability

system, with a similar GUI on one RSP-Z2 unit that’s functioning in Controller Mode.

Page 20

Issue 2017 – July/August

Above: The RSP-Z2 can function as a remote radio interface for an ACU-Z1

interoperability system, controlled by the ACU-Z1’s web based GUI. Note that

in this capacity, the RSP-Z2-linked radios are not tied to any of the ACU-Z1

plug-in modules, keeping these resources free, thereby creating an extremely

scalable system. These units, under control of the ACU-Z1, can patch their

analog ports and send a single combined audio stream.

RSP-Z2

VIA

RSP-Z2

RSP-Z2

RSP-Z2

PC and Tablet

Control

Network Centricity allows

distribution of large interoperability

domains to be established

Bridging Channels

Bridging Channels use IP and do not

reduce the two ports on the Z2

Page 21

Issue 2017 – July/August

Capabilities – Network Based Voice Transport

All JPS Products Provide Both Localized and Wide Area Interoperability

Voice Transport over Networks

JPS RoIP (Radio over Internet Protocol)

SIP (Session Initiation Protocol)

RTP (Real-Time Transport Protocol)

Above: A combination of many of our products in a Wide Area Interoperability Solution.

JPS RoIP streams voice communications using

bandwidth conserving vocoders:

GSM (13 kbps)

ADPCM (16 kbps)

ADPCM (24 kbps)

ADPCM (32 kbps)

PCM (64 kbps)

ACU-M

ACU-2000

RSP-Z2’s

NXU-2A

Single Channel Radio-to-RoIP ARA-1

Single Channel Radio-to-SIP

RSP-Z2 ACU-Z1 Showing a Wide Area Network

Alabama EMA Tower Trailer

Page 22

Issue 2017 – July/August

Capabilities – JPS VIA - Push to Talk over Cellular / Situational Awareness

JPS Interoperability Solutions, Inc., the industry leader in

communications interoperability, provides the integration

of SLA’s Enterprise Secure Chat (ESChat) with its ACU

technology. Called JPS VIA, the service provides secure

voice and data links between mobile devices and JPS

gateways. This brings many new features to the gateway

operators, interoperability system members, and Smart

Device users.

The JPS VIA Push-to-Talk over cellular application,

integrated with ACU radio interoperability gateways,

provides our customers a major expansion in

communications capabilities. Also, hardware costs drop

when access to radio channels can be provided by cellular

devices to personnel who need access, but don’t require all

features available to handheld radios. Additional benefits

include the ability to set up ancillary Smartphone talk

groups to reduce traffic on vital radio channels during a

major incident, plus the extension of communications into

areas with poor radio coverage, such as in a parking

garage, or to supervisors traveling outside the coverage

area. JPS VIA is offered as a hosted service running on

Benefits:

Connection to JPS equipment with RoIP

Wireless Carrier Independent and Cross Carrier Capable

Fast Call Setup, Excellent Voice Quality

Instant Secure PTT Voice and Group Text Communications

Live and Historical (Bread Crumb) Location Tracking

ISSI Integration for P25 Networks

In-Call Preemption and Priority-Based Call Override

Late Join and Re-Join on Group Calls

Presence for Groups and Individual Contacts

Complete User Account Management by Administrators using a Handset or by Web-based GUI

SIPREC Interface for Professional Third Party Recording Systems

Future Improvements include Path to Mission Critical PTT (MCPTT), and Integration With & Visibility into JPS Gateways

Available Now

Page 23

Issue 2017 – July/August

commercial 3G/4G/LTE/Wi-Fi networks. Customers simply purchase the service through JPS and download the

application to their Smartphones from the JPS Android or JPS Apple App Store. A monthly service fee is

charged per mobile device used. JPS VIA offers ESChat’s full and very extensive feature set, and JPS will be

also be rolling out new features that more tightly integrate the JPS VIA application with ACU gateways,

bringing increased awareness and control to all users of the combined system.

ACU-2000 / ACU-5000 / ACU-T / ACU-M / NXU-2A

ACU-Z1 / RSP-Z2

RTP

P25 ISSI

3G

4G

LTE

Wi-Fi

Wireless Carrier Independent

Page 24

Issue 2017 – July/August

Employee Highlight – Design Engineering

Trey Weaver

Trey Weaver has long career in R&D and Product Development. He has developed the

architecture for over 70 products and has led the development effort and brought into

production over 40 products; products as simple as a digital answering machine, and as

complex as a million-dollar optical networking switch. Trey was a DMTS in Bell Labs,

CTO of Lucent Technologies Consumer Products, CTO of Philips Consumer

Communications, Director of Lucent Technologies Optical Center of Excellence, and

Director of Lucent Technologies DSP center of Excellence. He has led R&D in three

startups; ZinkKat, Centice and PomDevices. He has led development teams from as small

as 3 people to over 100 engineers. Trey has nine patents and a few more in process. He is

a six-time winner of the Consumer Electronics Show Innovation Award and was the

second engineer ever to win Jack Welsh’s Managerial Award. Trey is a Graduate of Montana State University with a

BSEE degree.

John Van

JPS Senior Design Engineer John Van Valkenburgh has nearly 26 years on the team.

He was heavily involved in the design of the software and digital hardware for many

important JPS products, including the RTU-292 Radio-telephone unit, the ACU-1000 and

ACU-M Interoperability Gateways, the SNV-12 Voter, and the PPS-100 Prepostselector.

John currently maintains most of the JPS legacy product line and is also responsible to

continued development of the ACU Controller and WAIS, our Wide Area Interoperability

System software. His major current project is bringing to life his breakthrough concepts for

Digital Backhaul of voting receiver audio for the SNV-12.

Born in New Paltz, NY, John has lived in the Raleigh area since 1974. He attended

North Carolina State University and previously worked as a Software Engineer for Mackay

Communications, an HF Radio manufacturer. John and his wife live on a small horse farm

in nearby Knightdale. He is a Ham Radio operator [K2RGY], and his interests include

motorcycles and maintaining his fleet of old equipment, which includes a bulldozer, dump

truck, and a 1953 John Deere farm tractor.

Doug Hall

Doug Hall is a Senior Design Engineer for JPS Interoperability Solutions. Doug joined

JPS Communications in 1990 as employee #6, and rejoined JPS Interoperability Solutions in

2017. He developed the JPS NRU line of noise reduction products and co-developed the

voter and interoperability products. In 2000 he designed the NXU-2 which brought radio-

over-IP to the JPS product portfolio. Doug has a Bachelor’s Degree in Electrical and

Computer Engineering from North Carolina State University, and has more than 35 years of

experience in the radio, telecom, networking, and semiconductor industries. He teaches

technology classes part-time at NCSU in the Osher Lifelong Learning Institute, and enjoys

amateur radio, kayaking, bicycling, and motorcycling. Doug was born in Cincinnati, OH but

has spent most of his life in North Carolina. He married his high school sweetheart Bonnie

37 years ago, and they currently reside in Raleigh. They have two children and three

grandchildren.

Page 25

Issue 2017 – July/August

Benny’s Customer Corner:

Frequently Asked Questions (FAQ’s)

From Benny Hillmann, Tech Support Engineer

NXU-2A: Can I change the vocoder on the NXU-2A?

Yes. This is the voice compression method used to convert the audio signal into a digital format. There are

times when the user may want or need higher voice quality or transparency to certain kinds of signaling tones.

The VOCODER option allows the selection of different vocoders, albeit at the expense of network bandwidth.

NXU-2A: Can I pass modem tones over the voice port of the NXU-2A?

Some types of modem tones (such as FSK) will work if you select one of the

higher bit rate vocoders, such as VOCODER 4 or VOCODER 5. Complex

modem waveforms (such as 56K modem data) will not pass no matter what

vocoder is selected. Pilot tone, keying tones, and other similar signaling tones

will work properly with the 24, 32, and 64 Kbps vocoders.

To send voice information over an IP network efficiently the NXU-2A uses

digital signal processing algorithms to compress the voice information so that it

requires less network bandwidth. The NXU-2A offers several different voice

compression methods to support a variety of applications. For example, some

compression methods work well with voice and provide a high amount of

compression, but do not handle signaling tones very well. Other methods

handle tones and voice, but use more network bandwidth because they offer less compression.

Page 26

Issue 2017 – July/August

You may select the method from the following voice compression schemes that optimizes the trade-offs for

your application:

1. GSM 13Kbps - Suitable for voice communications only. Should not be used if any tone signaling is required.

Offers the greatest compression with reasonable voice quality. This is the default setting.

2. ADPCM 16Kbps – Suitable for voice or tone signaling. Offers good voice compression, but the voice

quality is lower than the other compression methods.

3. ADPCM 24Kbps – Suitable for voice or tone signaling. Offers less compression than ADPCM 16Kbps but

the voice quality is higher.

4. ADPCM 32Kbps – Suitable for voice or tone signaling. Offers still less compression, but the voice quality is

the best of the ADPCM compression types.

5. PCM 64Kbps – Suitable for voice or tone signaling. Offers the highest quality of all compression methods,

but provides the least compression. You should use this method only if your network offers low latency and good

throughput.

You may select a compression method with the VOCODER serial or Telnet command followed by the number

of the compression method (1-5). If you are only using voice in your application, you should select GSM

13Kbps (1). If you plan to use any tone signaling, you should select 2, 3, 4, or 5 in accordance with your

network bandwidth and voice quality requirements. The Vocoder may also be selected from the Voice

Compression dropdown on the Configuration webpage.

Page 27

Issue 2017 – July/August

ACU-1000/2000/5000/T/M: Missed First Syllables using an ACU

Symptom: User in Field Complains of Missed First Syllables

Cause:

Donor radio is trunked, cannot accept

incoming TX audio until a trunked channel

is acquired

Slow-to-key transmitter on donor radio

Secure donor radio, so the system needs to

compensate for encryption or scrambling

time

Solution:

Increase TX AUDIO DELAY of the DSP

module supporting the donor radio

Georgia National Guard 4th

WMD / Civil Support Team

Page 28

Issue 2017 – July/August

There are several possible causes for the initial syllables of system messages being missed. To narrow down

the source of the problem, first determine if one of the ACU-2000 extensions is missing initial syllables from

messages from all other extensions, or more likely, that all extensions are missing the first syllables of messages

from a particular extension.

The first example is rare and points to a slow to respond link at the one extension reporting the problem. This

could be caused by a slow-to-key transmitter. This is best resolved by adding transmit audio delay on that

extension to buffer the audio until the transmitter is fully active.

If the users of one of the radio systems connected to the ACU-2000 regularly miss the initial syllables of

messages from all other radio systems (or other interoperability system members, such as dispatchers or

telephone users), the DSP associated with the system missing

the initial syllables needs to have its TX Audio delay setting

increased. A trunked radio system is the most common and

most obvious example of this condition because of the time it

takes a trunked radio to acquire an open channel.

Trunked Channel Acquisition Delay

800 MHz Trunked Radio Systems (and other trunked systems)

are a very common public safety communications format.

When trunked system users begin a transmission, their radios

must first communicate with the Trunking Controller. The

Trunking Controller has ultimate control of each radio’s TX

function. When a trunked system radio PTT input is activated,

the Trunking Controller first ensures that the user’s radio is on

an open channel, and then provides a tone to the user. This tone

signals that it’s now OK to begin speaking. This is an

incomplete overview of Trunked Radio operation, but the

concept essential to interoperability is the time gap between when a user activates a radio’s PTT switch and

when that user may begin speaking.

This gap poses a problem to any Interoperability System. When the trunked radio system is cross-connected to

another radio, the operator of the other radio does not hear the Channel Ready acknowledgement tone (also

called the “go ahead” tone), and may not even be aware that he is cross-connected to a trunked system. If this

radio operator simply begins talking, the first syllables or words will be lost while the trunked radio is silent

and waiting to acquire a free channel. This is simply not acceptable in the circumstance when interoperability

is most frequently needed- during a disaster or other unusual event when clear communication is crucial.

The solution is to add delay to the audio that’s being patched from other radios into the trunked system by

increasing the TX Audio Delay setting of the associated DSP module. This TX audio delay should match or

exceed the channel acquisition time. This holds up the RX audio from cross-connected radios until the trunked

radio is ready to begin transmitting.

Page 29

Issue 2017 – July/August

Be sure to consider the fact that channel acquisition times are increased when the Trunked System is

exceptionally busy. Since any type of incident that requires interoperability is likely to be very busy for all

communications, the Interoperability System must have the ability to add sufficient audio delay to compensate.

Keep in mind that the ACU-2000 allows quick “on-the-fly” adjustment of the delay time either at the incident

scene, or remotely using the ACU Controller or the WAIS Controller.

Refer to the drawings below on the following pages for an illustration of the problem and how it can be

resolved.

A: The audio being sent into the Interoperability System by radio #1. Radio #1 is cross-connected to

radio #2.

Page 30

Issue 2017 – July/August

B: Radio #2 is an 800 MHz trunked radio with a Channel Acquisition Delay of 350 milliseconds.

Therefore, radio #2 won’t start transmitting the audio from radio #1 until 350 ms have past, and the first

word of the message is clipped.

C: If the Interoperability System delays the audio to radio #2 by at least as long as the channel

acquisition delay, the entire message gets through.

The below figure shows the potential communication problems that can occur when the necessary delay is not

provided, with messages clipped or lost entirely. The vertical lines signify various channel acquisition delays.

Without corresponding TX Audio delays, all speech up until the channel is acquired will be clipped off the

beginning of the transmission (which could be an entire short, but vital, message). If the proper TX audio delay

is present, no speech is lost.

Why Audio Delay Is Crucial

Page 31

Issue 2017 – July/August

Can the Voter be set to Select Whether the Repeat Audio, or the Transmit Audio has Priority Over the Other?

CIM Switch SW3-1 TX Source Priority Selection

When in Duplex Repeat Mode, the voter can be set up so that either Console TX audio or

voted audio (Field) will have priority when both are present. The selected priority audio will

be sent to the transmitter. When the unit is in Simplex Mode (repeat or non-repeat) this

priority determines whether the console will be able to break into a voted message coming

in from the field. See Section 5.21 of the SNV-12 manual for more complete information.

In previous versions of the SNV-12 software, this feature was called “Simplex Mode

Console TX Inhibit”. This feature works the same when the unit is in the Simplex Mode.

New functionality was added to Duplex Mode operation only.

Table 3-19 TX Source Priority

SW3-1 TX Source Priority

OFF Console *

ON Field

Page 32

Issue 2017 – July/August

Training Schedule

We offer customer training classes at the JPS Interoperability

Solutions facility in Raleigh, North Carolina that include lectures

and hands-on training. The schedules for the free ACU

technology and Wide Area Interoperability System (WAIS) open

classes are below. Contact support@jpsinterop.com to register.

***** Class student minimums pertain. Travel, room, and

board expenses are the responsibility of the trainees.

***** Dealer training is also offered at the JPS facility. Please

contact us for more information.

Technology Training Classes

ACU Technology Training Classes 2017

Includes ACU-M, ACU-T, ACU-1000, and ACU-

2000 products

July 11-12

August 8-9

September 12-13 – see WAIS Training

October 17-18

November 14-15

December 12-13 – see WAIS Training

WAIS Technology Training Classes 2017

Includes training on WAIS (Wide Area

Interoperability System) and the WAIS Controller.

***** ACU Technology Training is a prerequisite.

September 14

December 14

Page 33

Issue 2017 – July/August

24 Hour Customer Service Hotline

Our customer support hotline offers customers of JPS Interoperability Solutions an outstanding level of service.

U.S. and Canadian customers can call (800) 543-2540 for assistance with any technical issues, including

installation and operation tips. The hotline is staffed by experienced JPS systems and customer service

engineers knowledgeable in our products and services. This hotline is available during our regular 8:00 AM to

5:00 PM eastern time zone business hours. The line is forwarded to one of our experienced engineers after

normal business hours to assist our customers with any urgent technical situations that can’t wait until the next

business day.

Software/Firmware Update Steps

Software/Firmware Updates Are Available Online

Software and firmware updates are available for many of our products and

modules to ensure you are benefitting from the latest technology. The

following software and firmware updates are available free from the

Downloads tab of the website:

Software:

ACU Simulator (used with the ACU-2000, ACU-1000, ACU-T products)

v. 1.5

ACU Controller Software (ACU-2000, ACU-1000, ACU-M, ACU-T) v.

5.44

PCNXU NXU Emulator (use with ACU-2000, ACU-1000, ACU-5000,

ACU-M, ACU-T, NXU-2A, NXU-2, SNV-12) v. 3.0

NXU Setup Utility (NXU-2A, NXU-2) v. 1.3

Page 34

Issue 2017 – July/August

Firmware:

ACU-M v. 1.08

ARA-1 v. 3.01

CPM-3 Module (SNV-12) v. 1.08

CPM-4/6 Module (upgrades CPM-4 to CPM-6 functionality)

(ACU-1000, ACU-T, ACU-2000) v. 3.09

DSP-2 Module (ACU-1000, ACU-T, ACU-2000) v. 3.07

DSP-3 Module (ACU-1000, ACU-T, ACU-2000) v. 1.03

NXU-2A v. 1.09

SCM-1 Module (ACU-1000, ACU-2000) v. 3.01

SCM-2 Module (ACU-1000, ACU-2000, ACU-T) v. 3.01

For any questions, please e-mail us at support@jpsinterop.com.

Repair Service

All equipment returned for repair must be accompanied by an RMA number

(Returned Material Authorization).

Email rma@jpsinterop.com to request a repair RMA number.

Please include the following in the body of your email: failure symptoms,

product name, serial number, contact name and shipping information.

California HP

Rapid Response Vehicle

Page 35

Issue 2017 – July/August

Ed O’Connor’s SNV-12 Corner

SNV-12 Sales Growing Due to Narrow Band Initiative

JPS Interoperability Solutions has noticed a rise in SNV-12 voter sales, which is being driven by the narrow

banding initiative. As of January 1, 2013, all land mobile radio systems which operate in the 150-174 MHz,

and 421-470 MHz bands, and utilized by public safety, business, and industrial requirements, must cease using

25 kHz technology and begin using 12.5 kHz technology.

For further information on narrow banding, please visit the FCC site below at:

https://www.fcc.gov/general/narrowbanding-overview

A Situation Repeated Around the Country

Communications Managers have had to deal with a rash of user talk-in complaints ever since their analog LMR

systems were narrow banded from 25 kHz to 12.5 kHz. Areas that had been marginal are now “dead” leaving

portables completely unable to talk back.

Representative coverage difference of an analog system. 25 kHz

coverage had been available throughout the entire colored area.

Coverage that remained after narrow banding to 12.5 kHz is red,

“lost” coverage shown in green.

Narrow banding created significant talk-in problems for anyone dealing with one of these situations:

Analog systems in the VHF-Hi and UHF bands that already experienced marginal coverage areas for

their wideband portables. This is particularly prevalent if sites were originally selected with wideband

mobile coverage in mind (with 50 watts of talkback, not the 5 watts of a portable).

Narrow banding eliminated coverage where it had been marginal, while some areas that had previously

enjoyed clear communications have become marginal and noisy.

Radio systems whose geography expanded over time due to consolidation or annexation, creating new

outlying areas with marginal coverage.

Page 36

Issue 2017 – July/August

Systems facing more rigorous in-building communications coverage expectations. Cell phones & Wi-Fi

provide coverage practically “everywhere” – raising similar expectations among LMR users. Some

radio users may now complain if they can’t also enjoy universal coverage. This situation was further

exacerbated by the coverage reduction caused by narrow banding.

The Essential Facts

Narrow banding from 25 kHz channels down to 12.5 kHz caused at least as much coverage area

shrinkage as would a 25-kHz channel experiencing a 3dB power decrease (power cut in half). Plus –

keep in mind that this is the best case; actual measured results are often closer to 6 dB!

After narrow banding, LMR towers no longer talk out (transmit) as far as they did prior. This is minor

compared to the fact that narrow banded portables are no longer able to be heard at all from some areas

where 25 kHz portables had been at least marginal.

Fortunately, you have the cost-effective option of using analog receiver voting to restore lost coverage

and remove the noisy audio problem!

Sometime way down the road (2030? 2035?) the FCC will mandate 6.25 kHz channel equivalent for

VHF & UHF. The change to 6.25 can ONLY be accomplished by migrating to digital.

The FCC has stated that this migration will be mandated only after municipalities realize the “economic

value” out of the recent migration to 12.5. That’s why the next deadline is far off in the distant future.

Considering the rapid changes in technology, it’s prudent to retain and improve what you have while we

all wait to see what the future of communications will hold. Analog Receiver Voting is an excellent and

inexpensive tool to make the most out of your current investment in analog LMR.

Analog radio is not going away anytime soon. In June 2014, an Urgent Communications article covered

Thurston County’s “new” analog system and Mission Critical Communications Transmissions had a

lead article about analog’s continuing value.

Do you need help due to narrow banding requirements?

JPS Interoperability Solutions has the answer in its SNV-12 voter. Please contact your JPS sales representative

from the list on the last page of this document, we are here to help.

JPS has provided a technical discussion topic on narrow banding at the following link:

http://www.jpsinterop.com/receiver-voting-restores-talk-in-coverage-lost-to-narrowbanding/

Page 37

Issue 2017 – July/August

Network Links Voting – Available Fall 2017

The upcoming SVM-3 module will allow the use of IP networks for transport of receive and transmit audio.

SVM-3s will coexist in recent SNV-12 chassis with the current SVM-2 modules

SVM-3 implementation allows front panel controls such as force vote and force disable

JPS remotes will perform:

Analog/Digital translations at receiver/transmitter sites

Signal quality analysis of analog receive audio

Basic timing synchronization algorithms have been proven in challenging lab environment

Block Diagram of the IP voting Capability Using SVM-3 cards

Page 38

Issue 2017 – July/August

UPCOMING EVENTS

APCO 2017 – Denver Exhibits August 14-15

JPS Interoperability Solutions Booth 408

APCO 2017, APCO International’s Annual Conference & Expo, is the premier event for public safety

communications officials, from frontline telecommunicators to communication center managers to public safety

communications equipment and services vendors. Starting August 13, APCO 2017 offers four days of

educational sessions, committee meetings and special events, paired with two full days of exhibits.

When and Where Is It?

APCO 2017 will be held August 13-16, 2017, in Denver, CO. The Exhibit Hall will be open August 14-

15 at the Colorado Convention Center, in Denver, CO. Various hotels near the Convention Center will

be offering special rates to APCO 2017 attendees.

Who Attends?

The 5,600+ attendees represent a wide range of organizations, including PSAPs, law enforcement, fire

service, emergency medical services, and government agencies, along with service providers and

commercial vendors.

Why Attend?

JPS Interoperability Solutions will be presenting our portfolio of

equipment including the new products, which will be shippable

this fall. Our team of domestic and international sales and

technical engineers will be available for discussions with our

customers, dealers, reps and resellers. Please come see us in

booth 408.

JPS Interoperability Booth 408

Page 39

Issue 2017 – July/August

Last Year’s APCO 2016 Pictures:

Page 40

Issue 2017 – July/August

Trade Shows / Exercises

Additional functions will be added as we get closer

to scheduled dates, the following are being

considered:

July

Northern VA - Metro DC Rally - Fairfax

VA

TBD

Quarter Three Road Show (July, August

or September) - TBD

August

APCO 2017 Denver CO - 08/13/17 -

08/16/17 - Booth

US NORTHCOM Vital Connection -

Denver CO - 08/21/17-08/25/17

September

APCO, NorCal Regional - TBD

Alster ACES Roadshow, Mainland - TBD

NGAUS - Louisville KY - 09/07/17-

09/10/17

October

IACP 2017 - Philadelphia PA - 10/06/17-

10/09/17

COPSWEST 2017 - Palm Springs CA -

10/31/17-11/01/17

Cal Regional APCO / CPRA - TBD

Maryland Command/Communications

Rally - Baltimore MD - TBD

Quarter Four Road Show (October,

November or December)

November

Creative Communications Technical

Summit Phoenix AZ - TBD

CMA-CMC Conference - TBD

Links

Case Study Links

1. EPTT + LMR Interoperability

2. Mobile Command Vehicle –

Interoperability on Wheels

3. Receiver Voting Restores Talk-In

Coverage LOST to Narrow Banding

4. Wide Area Interoperability

Improvements – JPS Interoperability

Solutions Responds to Customer

Feedback, Expands Capabilities of WAIS

Controller

5. ACU-T Enables Timely and Efficient

Communications for The Afghan

National Army

6. JPS’ ACU-1000 Helps Facilitate Search

and Rescue Missions in Turkey

7. ACU Technology Used During 2008

Democratic National Convention

8. SNV-12 Voters Improve China’s Civil

Aviation Administration Air Traffic

Control and Management

9. JPS’ ACU-1000 Used by Marine Oil

Operating Company to Enable

Communications Worldwide

Page 41

Issue 2017 – July/August

JPS Web, Twitter and Facebook Links

Made in America

Web Page:

http://www.jpsinterop.com

Products Link:

http://www.jpsinterop.com/tradeshow/

YouTube Links

Hear from JPS President Don Scott

Radio Over Internet Protocol Basics by Iggy Bragado

JPS NXU-2A Network Extension Unit Module by

Iggy Bragado

ACU-M Mission Critical Interoperability by Iggy

Bragado

Introduction into “Ask Benny” JPS Interop Channel

JPS DSP-2 & DSP-3 Radio Interface Modules by

Iggy Bragado

JPS ACU-T Tactical Interoperability by Iggy

Bragado

Emerging Markets in Interoperability by JPS

President Don Scott

How do I properly configure the audio on my NXU-

2A? Benny Hillmann

Message to Our Customers by President Don Scott

What do I do if I can't find a template for my radio?

Benny Hillmann

New Product Discussion by Don Scott

How can I build my own ACU interface cable?

How to Unlock WAIS Controller

JPS IP Backhaul for the analog SNV-12 Voter –

IWCE 2017 Introduction

JPS VIA Voice Interface Application – IWCE 2017

Introduction

JPS ACU-Z1 CCP Interoperability Gateway – IWCE

2017 Introduction

Presentation/Document Links

JPS Executive Summary: http://www.jpsinterop.com/products/executive-summary/

Page 42

Issue 2017 – July/August

General Information

JPS Interoperability Solutions, Inc.

5800 Departure Drive

Raleigh, NC 27616

919-790-1011

JPS Product Questions?

Do you have a question about how our technologies can help your agency, business or mission?

Roman Kaluta is the customer advocate and public safety liaison for JPS Interoperability

Solutions.

As a Director of Interoperability Solutions, he is available and eager to discuss your

needs. He can be contacted directly at support@jpsinterop.com

Contact Us

Sales Inquiries: sales@jpsinterop.com

Support Inquiries: support@jpsinterop.com

If you have information about a solution you believe would be of use to all customers and

dealers, please contact Dave Camin at dave.camin@jpsinterop.com.

If you have customers that are interested in being part of a customer use case article, please

contact Dave Camin at dave.camin@jpsinterop.com.

If you are interested in working with JPS Interoperability Solutions Inc., please provide your

resume to Ramona Myers at ramona.myers@jpsinterop.com.

Page 43

Issue 2017 – July/August

JPS Interoperability Solutions Contacts

Name Office Email Cell Title

Bragado, Iggy X Iggy.bragado@jpsinterop.com (408)219-8011 Senior Sales Engineer

Camin, Dave (919) 865-1267 dave.camin@jpsinterop.com (919) 610-6419

VP Business

Development and

Marketing

Hillmann, Benny (919) 865-1209 benny.hillmann@jpsinterop.com (919) 630-7856 Customer Service

Engineer

Kaluta, Roman (919) 865-1214 roman.kaluta@jpsinterop.com (919) 608-8409

Director - Customer

Advocate – Public

Safety Liaison

Martin, Lee (919) 865-1049 lee.martin@jpsinterop.com (919) 410-1131 DOD/Fed Sales

Ray, Marcia (919) 865-1216 marcia.ray@jpsinterop.com (919) 627-0570

Regional Channel

Manager - West /

International Inside

Sales Manager

Robertson, Ronald (919) 865-1215 ron.robertson@jpsinterop.com X

Regional Channel

Manager- Northeast,

Southeast, Midwest,

DoD, FED

Scott, Don (919) 865-1248 don.scott@jpsinterop.com (919) 349-8188 President / CEO

Scott, Mike X mike.scott@jpsinterop.com (610) 730-4422 Sales Engineer

Sergio Torres (281)-241-9491 Sergio.martinez-

torres@jpsinterop.com (281)-241-9491

Director International

Sales

End of Document