july 2013 operational plans review

Operations Monthly Report - July

Content:

oGIP, oGCDP, iGIP, iGCDP, Operations

oGIP Monthly Report July 2013

oGIP – General Direction

1.  Working on specific segments - Global Talents subproduct implementation

2. Growth networks – working closely with some LCs 3. oGIP culture among membership in our entity

( personel fulfillment, better understanding of area, value proposition for members)

4. Off peaks in segments – supply & demand management

5. International Relations support MC MoS realzation 7. Selling culture in oGIP area

8. Capitalizing on SU

Monthly Priorities Achievement

•  NST FOLLOW UP

ü  JD creation (short & long term)

ü  timeline + action plan

ü  NST short term recruitment

ü  NST meeting 10-12.08


• SumCO preparation


•  Global Talents platform

ü  meeting with High Solutions

ü  content creation

ü  deadline - 16.08

July – IT

July

RA MA RE

RE 2012 Growth/Drop (Re)

PL RE PL RE PL RE

5 6 5 1 3 6 7 -‐15%

RA 120 %

MA 20 %

RE 166 %

Q3–IT

RA MA RE RE 2012 Growth/Drop

6 1 6 7 -‐15%

Q1 2013

PLANNED


18 12 18 12 50%

12 11 13

July - MKT

July


(Re)

PL RE PL RE PL RE

6 12 15 9 18 5 12 -‐58%

6 12 15 9 18 4 12 -‐0,67

RA 200%

MA 60 %

RE 20 %

Q3 - MKT


11 9 5 12 -‐58%

Q1 2013

PLANNED


22 35 36 26 38%

11 26 31

July – LT&E

July

RA MA RE RE 2012 Growth/

Drop (Re)

PL RE PL RE PL RE

15 12 10 21 10 12 10 20%

15 11 10 21 10 12 10 0,2

RA 80 %

MA 210 %

RE 120%

Q3 – LT&E


10 21 12 10 20%

Q1 2013

PLANNED


33 22 37 35 6%

23 1 25

July - BA

July

RA MA RE RE 2012 Growth/

Drop (Re)

PL RE PL RE PL RE

12 28 10 13 12 9 13 -‐31%

12 28 10 13 12 9 13 -‐0,31

RA 233 %

MA 130 %

RE 75 %

Overall

RA MA RE

PL 38 40 43

RE 61 45 36

% 160 % 112% 83%

Overall 2012 vs. 2013

RA 2012 RA MA 2012

MA RE 2012 RE

PL 80 61 37 45 44 36

% -‐ 23 % 21% -‐18%

Overall Factors

Postive:

1.  High motivation of MCVP oGIP J

2.  Clear and achievable palns

3.  NST support

4.  Prioritizing

Overall Factors

Negative:

1.  Operational work – lack of time

oGIP in July 2013

Key Achievements:

•  Plans

•  NST recruitment

•  61RA/ 45MA/ 36RA

•  SumCO

•  Global Talents platform follow up

Key Non-Achievements

•  NST meeting L

•  Personal priorities

•  80% RE plan achievement

oGIP in August 2013 Key strategies for next

month:

•  NST meeting! YEY!

•  Growth netowrks creation and part of implementation

•  OGX relevance campaign

•  GIP Summit

•  Coaching visits

Key challenges for next month:

•  TIME !

oGCDP Monthly Report July 2013

oGCDP – General Direction •  Bring OGX Relevance to AIESEC in Poland

•  RA = MA mindset

•  LC2LC Cooperation Management

•  Customer orientation focus

•  EP LEAD Implementation / Co-Delivery Strategies

•  Introduction of off peak

•  International Positioning

•  Process Optimization


Ana Sofia

SumCo functional time preparation

JD Kasia Done

NST - everything JD only me Done Have off peak WG and

start preparation SI only me

90% (WG DDL 7-Aug)

July - Results RA 2012 2013 Growth

Planned 72 50 -31% Achieved 72 41 -43% % Plan Realization 100% 82%

MA 2012 2013 Growth Planned 92 50 -46% Achieved 92 70 -24% % Plan Realization 100% 140%

RE 2012 2013 Growth Planned 175 200 14% Achieved 175 263 50% % Plan Realization 100% 132%

Network Analysis – RA

10 10

6

4

0

2

6 7

4

11

3

1 2

0

4

0 1 1

6 5

4 4 4 3 3 3

2 2 1 1 1 1 1

0 0 0 0

2

4

6

8

10

12

2012 2013

Network Analysis – MA

3 5

8

26

5 3

8

2 3

13

2 5 5

0 3

0 1 0

14

9 7 6 5 4 4 4 4 3 3 2 1 1 1 1 1 0

0

5

10

15

20

25

30

2012 2013

Network Analysis – RE

19

10

32

17 14

22

12 10 5 4 4 6 5 7

4 3 1

45

32 31 29 28

20 18 13

10 9 9 9 3 3 2 1 0

0 5

10 15 20 25 30 35 40 45 50

2012 2013

Overall Factors (positive or negative factors that influenced the

performance)

•  SumCo preparation & delivery

•  Long meetings & events

•  Team box implementation

•  Case solving (OGX GCDP)

•  Laptop breaking down

oGCDP in July 2013

Key Achievements:

•  SumCo Delivery! :D

•  10 applicants for NST J

•  International Cooperation meetings

•  Work plan with NST and WG

•  LCVP’s networking and alignment


•  NST and WG selection

•  Co-Delivery alignment meeting with country partnerships

oGCDP in August 2013 Key strategies for next

month:

•  NST Preparation & Empowerment

•  Off Peak Working Group meeting

•  IC attendance


•  Time challenge: IC

•  NST Alignment

•  Off Peak WG Meeting Preparation

•  Re-structure OGX Relevance campaign timeline

iGIP Monthly Report July 2013

iGIP – General Direction

•  iGIP in Poland is delivering one coherent and market relevant Global Talents product basing on national sub products and local segments. Our internal processes optimization and know-how implementation together with external outlook makes us reliable business partner for companies in different segments across Poland.


•  iGIP Top LCs initative preparation and releasing the app

•  Functional meeting

•  SumCo

•  Delivery Coordinator training and implementation

July – Results Overall

0

5

10

15

20

25

30

35

40

RA MA RE

iGIP July

2012 2013 Goal

July – Results in IT

0

2

4

6

8

10

12

RA MA RE

2012 2013 Goal*


0

2

4

6

8

10

12

2012 2013


0 1 2 3 4 5 6 7

2012 2013

Network Analysis – RE

0

2

4

6

8

10

12

14

16

2012 2013


performance)

•  AIESEC Uni share ( 45% / 66% / 84% )

•  Educational sub product growth

•  Unproper (hard to match) TNs in base

•  Low matching intensity in LCs

•  Lack of HR in LCs

iGIP in July 2013

Key Achievements:

•  Functional meeting

•  SumCo functional time

•  NST implementation + matching intensity tools creation

•  AIESEC Uni realizations


•  Matching intensity

•  Government cooperation

iGIP in August 2013 Key strategies for next

month:

•  Sales Region (Coaching) strategy creation and first meeting

•  Cooperation with government preparations

•  Global Talents positioning - NST selection || webpage + offer update || external partners raising

•  Global Talents Product Development strategy (with BoA and WG)


•  Holidays ;)

•  Lack of NST candidates

iGCDP Monthly Report July 2013

iGCDP – General Direction

1. National Projects Refreshment

2. Implementation of co-delivery standards

3. Improving reception quality

4. Global Host product development

5. Improvement of GCDP raising management

6. Preparation for grants‘ usage

7. Creation of a new national product for a new

market segment


•  Setting up national iGCDP partnerships – DONE – Working out standards of co-delivery – Creating co-delivery management tool – Preparing WIKI – Communication with country partners

•  Preparation and delivery of SumCo – DONE

•  Preparation for short term NST management – NOT DONE

July - Results

Plan RealizaFon %

RA 90 158 175 %

MA 154 123 80 %

RE 190 176 93 %


Country Result

India 181

Poland 158 Brazil 131

Ghana 80

The Philippines 61

Hungary 51


Country Result

India 184

Brazil 164

Poland 123 Russia 91

Indonesia 90

China 61

Network Analysis – RE Country Result

India 665

China 474

Russia 433

Brazil 292

Indonesia 261

Egypt 187

Colombia 180

Poland 176


Country Result

India 5421

Brazil 1688

Russia 1479

Egypt 1381

China 1371

Poland 992


Country Result

India 1715

Brazil 1339

Russia 1024

China 989

Egypt 885

Indonesia 664

Poland 663

Network Analysis – RE Country Result

India 1488

Brazil 1291

China 932

Russia 931

Poland 735 Indonesia 714

Egypt 645

Italy 553


performance)

•  We are still not capitalizing enough on Q3 potential (NGO, GO and kindergartens).

•  Some TN’s were put rather late in the system (raising results).

iGCDP in July 2013

Key Achievements:

•  Setting up country partnerships

•  Creation of co-delivery strategy

•  Creation of co-delivery standards and tools

•  Creation of co-delivery WIKI •  First steps for co-delivery

implementation •  Draft of the plan for national

projects refreshment + recruiting NST members


•  Not finalized plan for national projects refrshment

iGCDP in August 2013 Key strategies for next

month: •  Initiation of short term NST •  Market segmentation and

research for national projects refreshment

•  Implementation of co-delivery strategy and standards

•  Working on standards of Global Host and reception

•  Visa processes for partnership countries

•  Creation of reception WIKI


•  Out of office for two weeks because of IC (not as much time as planned before)

TM Monthly Report July 2013

TM – General Direction

Talent Management and Talent Capacity driving GIP and GCDP growth bringing impact to organization and members.


Talent Planning preparatiojn

SumCo preparation and delivery to

introduce TM strategy for term 13-14 to the network

Education cycle creation

July – Results in TMP

2012 2013 Growth

RA 67 153 56%

RE 74 118 37%

July – Results in TLP

2012 2013 Growth

RA 90 75 -‐20%

RE 74 51 -‐31%

RE in TMP

TMP 2012 TMP 2013 AIESEC GDANSK UG

26 3

AIESEC POZNAN 14 1 AIESEC OLSZTYN

3

AIESEC WROCLAW UE

3 8

AIESEC BIALYSTOK

2

AIESEC TORUN UMK

1 0

AIESEC WARSZAWA SGH

17 3

AIESEC KATOWICE AE

0 7

AIESEC WROCLAW UT

0 0

AIESEC KIELCE 0 0 AIESEC KOSZALIN

0 0

AIESEC NOWY SACZ

0 0

AIESEC WARSAW UNIVERSITIES

0 28

AIESEC SZCZECIN

0

AIESEC LUBLIN UMCS

0 0

AIESEC LODZ 0 3 AIESEC KRAKOW 0 20 AIESEC RZESZOW

0 13

RE in TLP TLP 2012 TLP 2013 AIESEC GDANSK UG

10 18

AIESEC POZNAN 6 0 AIESEC OLSZTYN 1 AIESEC WROCLAW UE

4 3

AIESEC BIALYSTOK 0

AIESEC TORUN UMK

1 0

AIESEC WARSZAWA SGH

6 4

AIESEC KATOWICE AE

4 2

AIESEC WROCLAW UT

4 0

AIESEC KIELCE 1 0 AIESEC KOSZALIN 0

0 AIESEC NOWY SACZ

0 0

AIESEC WARSAW UNIVERSITIES

2 6

AIESEC SZCZECIN 0

AIESEC LUBLIN UMCS

0 0

AIESEC LODZ 0 5 AIESEC KRAKOW 0 1 AIESEC RZESZOW 0

5


performance)

Positive:

SumCo as a way to deliver strategical knowledge nad boost performance

Negative:

Holidays period

TXP in July 2013

Key Achievements:

•  Growth in RE in TMP

•  Talent planning process preparation


•  Lack of growth in TLP

•  Still lack of workin on myaiesec.net with TMP and TLP experiences

TXP in August 2013 Key strategies for next

month:

•  Talent Plan feedback

•  Tracking of TXP measuring in the our network (start of audit)

•  Preparation of IT TXP Recruitment and recruitment optimization


•  Holidays period

•  Lack of ELDs from MC in the office due to IC

Operations Monthly Report July 2013

Operations – General Direction

•  Net Promoter Score as a tool for clear Product Development regarding customer feedback;

•  National Control Board - NCB with clear guidelines for case-solving;

•  Poland Going Global as International Relations strategy working with smart co-delivery increasing MA rate.


•  Definition of Customer Experience awards criteria;

•  IM Tools Idea creation with Filipe and follow up; •  Guide for LCPs in IC 2012 [International Relations] •  NPS Login creation; •  Framework survey for GIP ICX; •  Create content for Customer Channel; •  GIP Strategic Meeting Agenda and

management; •  IC Booklet content finalization; •  Finish NCB channel on Podio.

Positive: •  Adapting to new reality and

network;

•  Management of Information Management area with Filipe to bring faster solutions to the network (audit/PGG);

•  GIP Meeting Agenda creation as a power-up for the following steps in Q4, Q1 and Q2.

Negative: •  Adapting to new reality and

network (time management spent on that);

•  Issue with Customer Gauge Platform to generate info to ELDs;

•  National Control Board applications in 2nd round blocking ELDs and OP to focus on strategy and have some cases to manage (specially GCDP ICX);


performance)

Operations in July 2013

Key Achievements:

•  Customer Channel;

•  GIP Strategic Meeting proposal to the network;

•  Close work together with ELDs in Product Development (GIP Meeting) and Cases Management;


•  Customer Gauge and NPS usage in LC Level;

•  Development of framework with GIP ICX that could be improved;

•  Issue segmentation with GCDP ICX postponed;

•  NCB not defined yet

Operations in August 2013 Key strategies for next

month: •  NPS Monthly reports to the

network;

•  Product/ELD Innovation Meetings/Summits with proper time to prepare and deliver;

•  National Control Board team start;


•  Self and area management and International Relations strategy for co-delivery in all programmes while IC;

•  National Control Board management;

•  Preparation for summits and meetings with ELDs;

•  Education and Culture Shaping regarding firefighting management and detractors management;

Information Management Monthly Report

July 2013

Planned

Realized


1.  AMS: SONA created; 2.  AMS: Website created; 3.  [ 1/3 ~ 33% ] AMS: Audit structure; 4.  Teambox use facilitation; 5.  Clarify tools usage; 6.  [ 2/3 ~ 67% ] Newsletters published; 7.  TM temporary tools creation; 8.  SumCo sessions; 9.  SumCo Output Wiki; 10.  [ 17/22 ~ 77% ] MyAIESEC.net issues;

Overall Factors

Delays: •  On demand jobs with ‘higher priority’;

•  Lack of interest / content of MC members in newsletters;

•  Precious time spent on building things from zero (newsletter imgs, layout);

july 2013 operational plans review

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