july 2015 en

The performance indicator of Dubai Smart Government in the first

half of the year 2015

DSG conducts feasibility workshop on proposed fibre-optic network for

Dubai Government

DGEP launches new category to measure smart transformation

Delivering government services through the ‘Internet of Things’ and the role of

Dubai Smart Government

Issue 141 - July 2015

Issue 141July 2015 1

4Delivering government services

through the ‘Internet of Things’ and the role of Dubai Smart Government

10Dubai Government Excellence

Program launches new category to measure excellence in smart

transformation

12Dubai Smart Government Strategy

(2014-2017) – Part 3Extensive Customer Engagement

and Co-creation

13The four main factors for

government efficiency

VisionTo become a world class smart government.

Mission To formulate and implement policies and initiatives for innovative and smart ICT usage contributing to economic welfare, social progress and global competitiveness of Dubai.

Issue 141 - July 2015

General supervisionMedia and Content

Management SectionCommunication & Business Development Department

Contact the Magazine Dubai Smart Government

Tel: 04-4056274Fax: 04-3532988P.O. Box: 90300

Email: [email protected]

An electronic version can be viewed on www.dubai.ae

The articles in this publication reflect only the author’s opinions and not necessarily those of the Smart Government or its staff. Republishing of material in this publication is not permitted without attribution of this publication as the source.

Editorial Team

Issue 141July 2015

Microsoft succeeded in its mission statement to have a PC on every desk and inside every house during the age of the personal computers. This was followed by the mobility era as processors, monitors and communication systems became ubiquitous. The emergence of Apple’s iPhone moved us into the smartphone age allowing us to carry in our pockets computing that was more powerful than the larger desktop computers of the previous eras.

***

All the signs around us indicate that the smartphone will dominate the next era, considering how many uses we now find for it. This in turn has revolutionized governmental services from eGovernment to smart government. Recently, we have been hearing of yet another revolution known as the ‘Internet of Things’. Also called IoT, it refers to using smart devices to connect to the Internet and other smart things, without any interaction from human beings. Coined by Kevin Ashton at the Auto-ID Centre of MIT, during a presentation in which he explained the vision and possibilities of IoT, saying: “Today computers—and, therefore, the Internet—are almost wholly dependent on human beings for information. Nearly all of the roughly 50 petabytes (a petabyte is 1,024 terabytes) of data available on the Internet were first captured and created by human beings—by typing, pressing a record button, taking a digital picture or scanning a bar code. Conventional diagrams of the Internet include servers and routers and so on, but they leave out the most numerous and important routers of all: people. The problem is, people have limited time, attention and accuracy—all of which means they are not very good at capturing data about things in the real world. If we had computers that knew everything there was to know about things—using data they gathered without any help from us—we would be able to track and count everything, and greatly reduce waste, loss and cost. We would know when things needed replacing, repairing or recalling, and whether they were fresh or past their best.”

***

Connected things nowadays include smartwatches, TVs, wristbands, and kitchen appliances. But IoT goes beyond these devices. We are talking about a new revolution that will literally make everything around us connected to the Internet: body organs, clothes, household utensils, furniture, streets, traffic lights, garbage containers, cars, razor blades, tooth brushes, mirrors, AC’s, medical storage, containers, even birds and animals. Basically everything that can be attached to a processor and has internet connectivity will inevitably be part of the IoT world. The ultimate goal is to improve people’s lives and give them more comfort and happiness in accessing services and information which will definitely exceed their expectations.

According to the well-known Business Insider website by 2020 the IoT world will be twice the size of the mobile phones, PCs and tablets markets combined. Experts estimate the number of the IOT devices will be over 50 billion internet-enabled devices resulting in a quality breakthrough in human life.

***

Governments should not turn their backs on the IoT revolution and the role it can play in supporting the process of building a smart government and city and taking them to new standards in line with the visions and aspirations of future government leaders which are based on providing convenient, and smarter services to their societies.

Editorial Team

2

Editorial

The age of the ‘Internet of Things’ is upon us. Are we ready?


News

Intelligent application for parking inspection in Dubai

Roads and Transport Authority (RTA) announced the launch of an intelligent new application that allows inspectors to easily inspect non-compliant vehicles in order to organize public parks in the emirate according to law to provide the best means and the easiest ways for the users of this service.

Dubai Customs establishes an advisory panel for smart services

Dubai Customs Department has established an advisory panel for smart services, with the participation of 34 companies all of which represent the largest segment of users in the various sectors. The establishment of this Committee aims to launch distinct creative ideas in the field of smart services to serve the smart strategy of the department and achieve future goals for Dubai.

UAE Smart Government involves customers in the development of its portal

UAE Smart Government made a number of changes to the official portal of the UAE government (government.ae), in response to a number of public requests that have been sent via the discussion forum and through social networking channels, which represents the government account on Facebook and Twitter. These changes are designed to involve the largest number of users to give their opinions to improve the portal services.

UAE Banks Federation recognizes the launch of the” Smart Wallet”

UAE Banks Federation announced the launch of “Smart Wallet”. The project is one of the UAE banks Federation most important projects and it supports initiatives to enhance the digital economy in the future. This project also represents a major contribution that supports the initiative of “smart government.”

Smart applications and services news

Follow us on Facebook, for more smart transition news

www.facebook.com/dubaismartgovernment

Follow us on Twitter @Dubaismartgov

Issue 141July 20154

Cover story

Delivering government services through the ‘Internet of Things’ and the role of

Dubai Smart GovernmentInitially in the mid-nineties, delivering government services through the internet was a quantum leap in the governmental work model. Since those days, government authorities around the world have been in an ongoing interaction, organizational restructuring and automation in order to create the widest possible number of innovative service channels for users. Dubai has been following this trend since the year 2000 which witnessed the first electronic government followed by the launch of the first smart government in the region. Today, we are standing on the verge of a new revolution by integrating government services with the ‘Internet of Things’ (IOT) thus making government services an integral part of the city’s facilities, its occupants’ homes and all surroundings. This is what His Excellency Ahmed Bin Humaidan, Director General, Dubai Smart Government talked

about in the “Internet of Things” Expo 2015 which was held in Dubai in June 2015.


What is the ‘Internet of Things’?The ‘Internet of Things’ or IoT enables various devices

and tools to connect via an IP protocol whether through Machine to Machine Communications (M2M) or the infrastructure of the international telecommunications network; allowing both wired and wireless connections using either a Wi-Fi connection or 3G in mobile phones.

Connecting devices and facilities to the internet has widely spread in the field of infrastructure and control systems of public facilities and buildings. Utilizing this technology has long been limited to government institutions and companies that manage a wide array of infrastructure facilities especially, power generation facilities, road control, safety, protection and monitoring systems.

However, with the advent of the smart homes revolution followed by the smart wearable devices revolution such as smart watches, medals and others, the IoT concept has gradually turned into a comprehensive lifestyle affecting society as a whole exactly like the information and communications revolution did.

IoT in Dubai

Dubai has been keen to be at the forefront globally as an advanced economic and knowledge-based centre. Thus it has laid its strategic plan providing the latest pillars for infrastructure in the emirate and owns a state-of-the-art interconnected ICT equipment in order to enhance the performance of the government system.

Among the most prominent equipment and applications that embody the concept of IoT in Dubai are:• The Civil Defence Smart Buildings System: This

system provides comprehensive connectivity among various sensors and building control systems that monitor that status of buildings and their main facilities such as firefighting and elevator management systems, entrance control and surveillance cameras and all devices associated with the central control system in the building. All of these are directly connected to the early alarm system in the civil defence operations centre and other relevant government authorities concerned with rapid intervention for the protection and safety of lives inhabiting the smart buildings in Dubai.

• DEWA Smart Meters System: These are smart meters are directly connected with the central network of DEWA enabling it to read electricity and water consumption without the need to send an employee to do the reading manually. It also helps in calculating fees in accordance with the tariff segments applied by DEWA in order to encourage consumers to save energy.

• RTA’s Road Control System: This centre is connected to all cameras and display screens all over Dubai in order to locate accidents and traffic jams and direct drivers to alternative routes through display screens or the RTA’s smart apps.

New horizons for government services through IoT

IOT opens up wide horizons for new kinds of smart services which improve users’ lifestyles on the one hand, and helps strengthen sustainability and energy saving practices in the city on the other hand.

The most important sectors that can deliver its services to users through IoT include: • Healthcare Services Sector: Those who work in the

healthcare sector in Dubai foresee a maturity in wearable devices in ways that turns them into sensors monitoring the health status of patients and providing them with two types of health care: first, preventive care through monitoring the user’s vital indicators such as blood pressure, glucose level, sodium level and other indicators. The second is by therapeutic care to deal with diseases and emergency cases that patients might be exposed to. Health authorities look forward to playing a key role in enhancing a healthy lifestyle focused on exercise and movement via connecting these wearable devices to a system of facilities and devices that monitors the status of users as if each individual user has a personal trainer.

• Public Transportation Sector: The Road and Transportation Authority (RTA) is working on a new generation of smart services that provides public transportation services and taxis to users wherever they are through identifying the geographical location of the user and determining users’ preferences for using the services; in addition to equipping cars with smart navigation systems that allows vehicles to avoid traffic jams and save fuel through driving in less congested routes.

Leadership requirements for IoTThe smart government faces challenges and

requirements to provide smart services through IoT one of which is defining standards for government authorities to abide by when introducing their services through IoT.

There requirements include:• Benchmarks and guidelines: Work must start on

creating documents and guidelines that include standards for government authorities to abide by when introducing their services through IoT and generalizing best practices that must be observed in order to strengthen user adoption for these services.

• Security and Safety Standards: As is the case in the field of information security, the information security of IoT connected to the internet needs to always be in check; or else IoT might open doors for hackers and internet criminals to sneak into users’ private spaces and not only to their personal information but, to their bank accounts as well.

• Users’ Experience Lab: The users’ experience lab launched by Dubai Smart Government represents the perfect incubator for the development of government services through IoT in the best possible form ensuring high user adoption rates in order to improve the level and quality of government services to achieve goals of Dubai Government which is facilitating users’ lives. •

Issue 141July 20156

Dubai Smart Government provides a unique shared services (smart and electronic), and infrastructure needed by government entities in the Emirate of Dubai for the benefit of the public electronically or through a smart safety and high quality smart channels; thereby providing an opportunity for entities to excel more in their specialized fields. Here is a collection of statistics and performance indicators for the most important of these services during the first half of this

year compared with the same period of last year 2014.

The performance indicator of Dubai Smart Government in the first half of

the year 2015

Dubai.aeThe official portal of Dubai’s Government

mPay payments for government and semi-government transactions through Smart phones, also provides 10 services from 9 different governmental entities in the application

mJobsTo search for suitable vacancies and jobs in Dubai's Government

Smart Employeeprovides a list of government services needed by a Government Employee

Service Channels

Participating entities 20Downloads 20300Employment applications 18324

Government entities that use the application 40 Benefited government employees 20000

Number of life event packages for citizens and residents 21Number of life event packages for visitors 4Number of life event packages for businesses 4The number of content pages to the portal 1623The number of links 4926Number of sub life event packages 160Number of topics 14Number of government entities in the portal 46Links to online services and smart applications +1700

Year Number of transactions Amounts collected

2014 127,888 54,388,033.032015 284,903 134,254,947.32Increase +123% +147%

Smart indicators


Government Resources Planning Systems Integrated system of central solutions to run all the essential government operations Internally

Number of participating entities 51Number of systems 32Suppliers registered in the GRPS 45000The main government systems that integrate with the GRPS +60Employees who use the GRPS 75000The main users of the GRPS 4000

ePayPayment of Government Services’ fees around the clock

Year Number of transactions Amounts collected

2014 2,558,902 317,245,441,7682015 3,281,764 416,130,431,650Increase 28% 31%

Government Information NetworkLinking the government entities systems in dubai for a high level of security in transferring information and transaction

Linking points between the network and the government entities 58

Government Shared Disaster Recovery Siteaims to provide a safe environment for the security of government information and ensure business continuity

Government agencies that are associated with the site 28

MYID Unified access to all Dubai Government Services (Smart /electronic) via https://myid.dubai.gov.ae

Government agencies involved in the service 11Services 250 Registered users 45000Electronic registration kiosks 24

Shared Services

Issue 141July 2015

Matar Humairi, Director of Infrastructure Management during the workshop

8

Infrastructure

What is the value of this project to the smart transformation process?

Mainly this project is aligned firstly with the strategy of Smart Dubai in order to make Dubai a smart city. The second strategy which is issued by Smart Government in terms of having connected Government Departments, for people that are living in Dubai, for people that are visiting Dubai, in terms of governmental or business services. Overall the project is an infrastructure project.

Fiber-optics GIN will add value by having reliable infrastructure and it will give more opportunities for the government departments to deliver new services which require for example higher speed, to create more integration for government with the private sector, and also for long term perspective, and financial savings.

Who are the partners of DSG in this project?

We are starting the first phase normally with the governmental partners and the semi-government entities as well. They are our partners, we are working with them in terms

of government requirements. The departments are very collaborative, there is a great communication platform already in place that is connecting 58 government entities. That network is provided by a service provider, through Etisalat and Du. This project is supported by the higher management so we are very excited.

What are the new smart services that will be possible as a result to this project?

If we look from the perspective of smart services there are many initiatives and I can say that the sky is the limit in terms of the scope of the services. However, we know there is a good opportunity for the integration of services for the Government entities and this will open the doors for new technologies, new ideas, when we talk about for example Internet of Things or IoT, video/audio technologies and all these will help to deliver the vision of Smart Government: communication will be easier, the services will be reliable, in terms of speed and response.

How does this benefit the internet of things vision of DSG?

This is the infrastructure which is going to help to connect many places; this connection will enable more integration, and more information gathering, and more integration with the IoT. Once you have a reliable infrastructure, it will make the job easier for the IoT where mainly will just add sensors for collecting the information for devices with internet.

What are the outcomes of this project on the Smart City initiative?

There are many objectives in terms of economy, experience of living in Dubai. Having high speed internet will help decision makers to have access to accurate information and integration, access to big data, and IoT. On top of that is the experience of the consumer, faster network, faster service and higher response of the services. •

Since the eTransformation initiative was launched in 2000, the Government Information Network (GIN) has formed one of the most important pillars of eTransformation and hence smart transformation. This is because through GIN, government entities were able to exchange information among them depending on a fast and secure network that prevented government information and transactions from being hacked. GIN is currently providing all DSG’s shared systems and is the outlet that connects the various government websites with the Internet. Further, DSG is launching a study for an ambitious project to link Dubai government entities with a modern and advanced fibre optic network, which is explained further in this interview

of Matar Al Humairi, Director of Infrastructure Management Department at DSG.

DSG conducts feasibility workshop on proposed fibre-optic network for Dubai Government


Smart Apps

The information provided by the application includes details on beaches, resorts, and entertainment venues, as well as a lot of other services that may be needed by visitors. Through this application visitors easily get ideas about what can be done as the application classifies events, attractions and performances through “My Trip” tool. In addition, the application provides visitors with other

services such as ordering a taxi, and even ask for help in case of an emergency with a single click.

The user can also create a free account, and select his/her favorite activities where the application provides users with detailed coverage of all the main tourist attractions in Dubai which include nearly 13,000 places with a comprehensive map of Dubai. •

Dubai has the advantage of being a city which hosts an amazing array of tourist attractions and entertainment. As part of its strategic location between the East and the West with airports receiving more than 125 international airlines, it is the centre for many of the cultural events and business activities that attract millions of visitors every year. The smart application of the Department of Tourism and Commerce Marketing (DTCM) aims to keep pace with the qualitative leap the city has witnessed in the last few decades with great amount of effort to

build an infrastructure which is considered today to be the best in the Middle East.

DTCM smart appSmart tourism and commercial services in every hand

Issue 141July 201510

Smart Excellence

A quality leap in government services

Dr. Ahmed Al Nuseirat started the interview talking about the role played by Dubai Government Excellence Program in creating a real quality leap in the programs, services, work methods, and the work culture of the government sector as a whole. Al Nuseirat explained that international standards in excellence are being implemented effectively in the government sector in Dubai serving users in a better way in accordance with the directions of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai , in working on not only satisfying users but, making them happy. Dr. Nuseirat said, “The program aims to

simplify procedures and improve services which are two

essential components

in the program’s standards in order to achieve excellence because you can’t reach sustainable excellence without innovation and constant improvement in operations, procedures and government services. Our new standards for government excellence in the smart shift represent best practices in this field and came as a natural development for the government electronic excellence category which met its target after government authorities achieved an e-transformation rate of more than 90%”.

Leadership excellence On the other hand Al Nuseirat

said, “Due to excellence standards the government became interested in employees as well qualifying them to deliver a better service to users; enabling the government sector to manage its resources with high efficiency and effectiveness in terms of costs transforming it into a sector that creates and develops leaders and implements best practices in leadership, planning, partnerships and services. Today the government is an

innovative sector and is no longer held captive by routine and

bureaucracy.”

Dubai Government Excellence Program (DGEP) has achieved high levels of institutional, managerial and occupational excellence where the user satisfaction rate increased from 83% in 2010 to 91% in 2014; and the employee satisfaction rate increased from 72% in 2010 to 78% in 2014 making the program witness globally superior results in terms of government efficiency and infrastructure. The e-transformation rate increased by more than 90% for all government authorities, and for many of which it even went up by more than 95% due to the pursuit of government authorities to achieve the vision of Dubai as the smartest city in the world. On this program and the new category launched to measure the smart shift in government authorities, we conducted the following

interview with Dr. Ahmed Al Nuseirat, Coordinator General of DGEP.

Dubai Government Excellence Program launches new

category to measure excellence in smart transformation

Issue 141July 2015


Partnering with Dubai Smart Government

On what DGEP offered to the smart government, Al Nuseirat said, “Dubai Smart Government is considered one of the main partners working alongside DGEP in order to increase the level of excellence in government authorities especially in the field of electronic and smart transformation. Based on this, the standards of the Government Excellence in Smart Transformation have been developed in collaboration with experts and specialists from Dubai Smart Government which measures smart shift indicators and contributes in evaluating government authorities in this particular category”.

How to develop excellence standards in smart transformation

On the methods of developing excellence standards in smart transformation which is implemented by DGEP, Dr. Al Nuseirat pointed out that the program has standard procedures when it comes to developing standards for new categories. The program identifies the goals for launching the category, and reviews best international practices and applications in smart government transformation. Then it reviews the results achieved from implementing the standards of the e-government excellence category to build on it. The requirements of the Dubai Strategic Plan 2021 and Dubai Smart Government strategy has been studied and taken into consideration in drafting the new standards to achieve the vision of the wise leadership in transforming Dubai into the world’s smartest city.As part of the program’s strategic partnership with Dubai Smart Government, excellence experts from the program met with experts and specialists from Dubai Smart Government where they agreed on the main themes covered by the standards of this category in accordance with the excellence model accredited by the program which covered all areas of governmental work consisting of operations, services and applications. They also agreed on determining the weights of the themes, and main and sub-standards and formulating them in a way that is easily understood and implemented by government authorities.

In the final phase of developing standards, specialized workshops has

been held for government authorities to discuss the final draft, receive feedback and modify standards accordingly. Then, comes the adoption and dissemination of standards followed by training government authorities on implementing them.

Measuring the efficiency of smart transformation

On measuring the efficiency of smart transformation in Dubai Smart Government, Al Nuseirat noted that DGEP in collaboration with DSG is defining a range of indicators that measure the smart transformation, including: - Completion rate of the smart

transformation plan- Enabling, adoption and completion

rate of apps and government services

- Reduction rate in the percentage of users who attend government service centers in person.

- Compatibility of the online portal with the standards of Dubai Smart Government.

- Empowering human resources in the field of smart transformationThere indicators in total represent

the complete indicator for the smart transformation in the government authority and based on evaluating other standards, enablers and results, the top government authority in this category is identified.

International governments on the footsteps of Dubai’s excellence

Dr. Nuseirat expressed his pride and happiness with Dubai’s departments and authorities becoming specialized houses of expertise in various fields saying, “Delegates come to us from different countries around the world to take a look at the government excellence experience and they have awe and respect for this experience. Recently we have been visited by a Brazilian delegation consisting of 20 officials and managers in international corporations and we explained to them the requirements of excellence and they said that one of their counties will implement a similar program. The federal government and the rest of the UAE has also benefited from our experience and now we have 9 similar programs in the world modeled after DGEP which has implemented these standards”.

Excellence as a lifestyle and a way of life

On the importance of excellence and its role in increasing people’s happiness and satisfaction Dr. Al Nuseirat said “excellence is the most important umbrella for a lifestyle, work method, and a way of life for each individual especially those who serve others; and technology must be harnessed to achieve those noble goals. Thus we must work hand in hand with Dubai Smart Government to draft standards for the users’ happiness index and measure in order to make Dubai the happiest city in the world”. •

Ratio of engagement and completeness of applications and

Gov services

Reduction percentage in the number of customers at Gov services

centers

Engagement level of human

resources within the smart transformation

process

Reducing the cost of processes

and services

Percentage of the completion of the Smart

Transformation

Conformity of electronic portal with

Dubai Smart Government Standards

The most important indicators to measure smart transformation efficiency

The Distinguished Government

Category within the smart

transformation


Smart Strategy

Dubai Smart Government Strategy (2014-2017) – Part 3

Extensive customer engagement and co-creationOur SG21 strategy emphasizes on enhancing the

overall customer experience in Dubai Government holistically. This will require a deeper understanding and assessment of customer needs and expectations and the way they consume our services. We plan to achieve this through closer engagement with our customers and taking into account their suggestions and inputs regarding our services; i.e. innovating jointly and co-creating an enhanced experience for them.

We want to avail various open and inclusive means to collect customer input in the form of feedbacks, suggestions, complaints, surveys, direct interactions, on the spot service evaluations, etc. gathered through smart channels. These will increase the overall extent and the timeliness of customer inputs for us which will in turn enhance our services for them.

Additionally, we would like to stimulate our customers’ demand for our open data and to engage specific communities that make the most benefit from it as they will be the ultimate consumers of our open data. We also plan to closely engage with developers’ community to encourage their participation in utilizing our open data to create apps from it. We strongly believe that Dubai public and developers will find creative and unique ways to create value from our open data by utilizing it as a fuel for their innovations.

As part of our systemic efforts, we have already incubated a Customer Experience Laboratory (CX Lab) utilizing state-of-the-art tools for obtaining systematic customer input in mobile services and apps design. CX Lab will further be extended to incorporate broad customer experience management issues as we implement our strategy.

Deep customer engagement will allow us to personalize and to tailor our smart services and data in order to better serve our customers.

Utilizing data as a strategic asset Our Smart Government transformation intends to attain

a data driven government. In other words, we plan to utilize data as a strategic asset for the benefit of the public as well as the government itself.

More specifically, we would like to provide eligible data openly and publicly to our customers. A government-wide open data portal will be implemented which will accommodate data sets from Dubai Government entities and will be provided to the public transparently. Open data will encourage innovation in addition to enhancing operational efficiency through reduced data access costs. Our close customer engagement will stimulate demand for open data through targeted activities. We also would like to utilize it for our own internal decision making and planning processes.

We want to tap into broad government and non-government data from various sources to drive our decisions in terms of better serving our customers and allocating our resources. Some of this data will consist of massive data sets referred to as Big Data.

Our government civil servants have acquired significant amount of insight and knowledge in serving Dubai citizens, residents and businesses over the years. We believe complementing this rich insight with data will enable us to make better policies and to deliver better services to our customers.

We will identify specific sectors and areas where we will focus our efforts and utilize existing as well as novel data to improve our internal processes and external services provided to our customers. •

“We see the government as an active part of society, never as something that is

separate or isolated”

His Highness Sheikh Mohammed bin Rashid

Al Maktoum, UAE Vice President, Prime

Minister and Ruler of Dubai

Issue 141July 2015

Efficiency reviews are not limited to cost-cutting, but also represents an opportunity to study the programs and services to ensure that they meet the government’s objectives and efficiency, and provide a higher quality service, and can efficiently go hand-in-hand with increased satisfaction of citizens while at other times there is a trade-off between cost and quality.

There are four main factors which influence efficiency in government work:

Creativity:There must be a continuous

innovation process. Leading practices should be selected, modified and implemented accordingly.

Rating system for service centres through stars is an example of creativity in government departments in the UAE. This program has opened wide horizons to government services to be provided at high standards.

Scaling:There must be an ability to

assign and steer clear expanding for creative initiatives. Without responsive governance structure led

by innovative practices, good ideas will not have an effect.

An example of the expansion of creativity in the UAE is the Declaration of 2015 as year of innovation along with the launch of the user experience laboratories in several government departments, including Dubai Smart Government.

Measurement:There must be a clear focus on

measurement and analysis. Without the analytical capacity, inefficient practices tend to continue and efficient practices become less likely to expand.

An example of measuring efficiency in UAE governmental department is the UAE identity program that allowed the measurement of the census to be accurate up to more than 98%.

Motivation:Governments need more severe

penalties and clearer incentives to push efficiency to the highest levels.

An example of stimulating efficiency in government departments is Sheikh Khalifa Government Excellence Program, which forms the lever for

quality and efficiency of government services and internal operations.

Finally, the model of Dubai Smart Government represents high efficiency governmental structure model. The following figure illustrates the differences between the government work based on common services compared to decentralization on the one hand and on the other hand the central model. •

13

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القــمــة احلكــــــومية

حتقيق الكفاءة احلكومية

الإبداع. التو�سع. القيا�س. التحفيز.

فرباير 2013

مــــــع بــالــتــعـــاون

Gov Efficiency

The four main factors for government efficiencyOne of the most important aims of smart transformation is government efficiency, a topic which has been addressed extensively within the 2015 Government Summit. The following is a summary of a comprehensive study on this topic along with a review of multiple models of the UAE government

which aims to reach government efficiency.


Panorama apps

Panorama of the new smart apps in July

Community Development Authority launches its smart app

Dubai Police measures the happiness of its

employees

Dubai Police launched the first intelligent application of its kind to monitor their employees’ happiness in order to ensure the highest productivity at work.

The application which is called Happiness Pulse is a sophisticated and intelligent tool for measuring functional impressions of the staff, where the application index is based on several criteria connected to the various police departments to investigate the degree of satisfaction of the employees. •

DEWA launches its application on Apple smart watches

Sanad Relay Centre

DEWA

The Community Development Authority of Dubai (CDA), has launched smart application for Sanad Relay Centre.

The application aims to connect people who have hearing disabilities

with service providers where they can request assistance, either through instant messaging or through a video call t by linking them to certain service providers and answering their questions. •

Dubai Electricity and Water Authority has launched a smart application which complies with the Apple smart watches in order to enable the users of these watches to get a new and distinctive experience to help them access DEWA services easily.

The application provides customers with information that includes querying on bills, notifications, and other services. •

Issue 141July 2015

Snapshots from the biography of Dubai on Instagram

#MyDubai

HH Sheikh Mohammed Bin Rashid’s initiatives that go beyond his tweets

The UAE paid tribute to Martyr Saif Al Falasi.. one of its knights who died while performing his national

duty defending his nation

I had the pleasure to meet the top students today. I congratulate all

excelling pupils.

Brothers and sisters (of the UAE), I would

love to commend the initiative of

businessman, Abdullah Al Ghurair, offering

a third of his fortune — Dh4.2 billion — to

support education.

15

Smart society

Issue 141July 2015

On the main screen, the user can see icons of the most important services

Use and download“UAE MOFA” App

For more information call:

8004444416

The application is available for download on both App Store and GooglePlay

Apps wizard

To use the apps services, you should register and create an account to become a user

2

3

4

1

The app provides UAE citizens with warnings related to travel in conflict areas. You can also register in “Tawajody” service

The user can also reach all services through the side menu

july 2015 en

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