july - december 2017 for members only...
TRANSCRIPT
VACATIONVIEWS
ISSUE 31JULY - DECEMBER 2017
FOR MEMBERS ONLY
EXPLORE NEWATTRACTIONS
TIPS FORTRAVELLING
LATESTUPDATES
CONTENTS
02 Message by the CEO
03 Hidden Gem – Hainan Island, China
08 Hidden Gem – Hawaii, United States of America
13 Member Services Insight
16 SGI VC Latest Updates
20 Annual Maintenance Fee
21 Members’ Feedbacks
23 SGI VC Member’s Privilege
24 Travel Crossword
25 10 GO GREEN Travel Tips
27 Dialogue Session with SGI VC
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Ivan TingChief Executive Officer, SGI Vacation Club Berhad
experiences - unique culture, distinguished international cuisines, local festivals and many more. Along with Hainan Island, China, it is just one of world’s many hidden gems allowing you to broaden your mind and see the world in a different perspective.
This planet is indeed full of colours and diversity. However, with the current state of public apathy towards the environment and made worse by global warming due to climate change, we are at risk to have altered Mother Nature’s natural beauty to a point of possible irreversible consequence. So, let’s play our part to foster and care for the environment to preserve its charm not only for the interest of present time, but also for the future and the following generations to come. As you go along with us in this issue, we will share with you 10 Go Green Travel Tips for you to be our Earth’s Hero.
Ten or even twenty years from now, I wish to come back and retrace my visit to Osaka, hoping that the beauty of my recent experience remains unaltered. We owe the world a favour to play our part and SGI VC wish to spark and inspire our members to be responsible travellers while capturing new wonders with the accommodations we offer, located in some beautiful sites and diverse locations.
Hope you will continue to go on more exciting holidays. Cheers!
MESSAGE BY THE CEOI am fortunate to have the opportunity to travel to many countries around the world. Having returned from my recent trip to Osaka, the vacation was rejuvenating but I was particularly captivated by the many beautiful scenes in the season of rebirth, the spring season. Such vibrant and refreshing colours! What an opportune time to introduce the refreshed new look Vacation Views in its 31st edition, a platform for us to share insights and ideas on holiday escapades by focusing on discovering, experi-encing and to foster earth’s hidden gems.
In today’s world, travelling is no longer just a journey to unveil mysteries and new discoveries. With a radius of over 6000km, our globe holds an abundance of knowl-edge and “wow factors” awaiting us to explore. Setting aside time for travel is one of the best ways to experience a decent portion of what is being offered by Mother Nature, human creativities and other’s way of life. Sure, there are endless lists of tourist spots commonly accessed by holiday-makers, but perhaps places which are usually not commercially marketed may surprise you best. Interval International offers many of such places covering more than 2,900 resorts worldwide. In this edition, we will be taking you through a journey of explor-ing the mysterious gems of Hainan Island and Hawaii.
Do you know that one of Hawaii’s most recognised landmarks, Diamond Head, a volcanic tuff cone in Oahu is 400,000 to 500,000 years old? This is one of the many examples of Hawaii’s breathtaking natural formation eager to be embraced while opening doors to other
Diamond Head, O’ahu, Hawaii
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HIDDEN GEMHAINAN ISLANDNestled in the southernmost part of China, Hainan Island is the republic’s smallest province awaits for tourists to uncover its beauty, culture and history taking you back to 110 BC when it was first established. Vain with its wondrous landscape, the island offers you an array of diverse backdrop worthy to be explored.
July - December Weather and Season ForecastHainan is the southernmost part of China which falls under tropical monsoon climate. Hence, the weather and temperature does not change drastically as compared to other northern parts of China. Basically, there are only 2 seasons in Hainan, Dry Season (Winter & Spring) and Wet Season (Summer & Autumn).
If you’re planning your next trip to Hainan around July to December, we would recommend for you to experience the island during Autumn. Around the month of November, the Autumn temperature is cooler and more comfortable to do sightseeing and visiting the island’s attractions.
Sourced from: http://www.chinahighlights.com/hainan/weather.htm
Description Hainan Island Dry Season(Winter & Spring)
Hainan Island Wet Season (Summer & Autumn)
Temperature Jan - Feb: 19°C Mar - May: 22°C
Jun – Oct: 39°C Nov – Dec: 23°C
RecommendedClothing
Long-sleeve shirt and a light coat or sweater
Pack sunscreen along with you as you will be getting lots of sun
Aerial View of Sanya City
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Flight TicketsThe flight duration from Kuala Lumpur to Hainan Island takes approximately 7 hours (with 1 stop transit), landing in Haikou Meilan International Airport, located in its capital, Haikou.China Southern Airlines would be the most recommended airline for cost efficiency when travelling to Hainan Island. As provided by Hoppers app, below are the average flight rate for round trip by monthly period;
Mission Hills Resort HaikouExperience a great escape especially for golf enthusiast, just around 40 minutes away from the city. As SGI VC member, travel with style and comfort with Interval International while saving so much. As the below table, you are able to compare seven (7) nights of accommodation booked via Agoda vs Interval International.
Must Visit Attractions
As the forecast above, we would recommend to travel within the period of end October. The flight tickets are cheaper and the temperature is slightly lower, comfortable for outdoor activities.
With savings of RM1,999.59, you may allocate the money and accommodate meal expenditure for two (2) person throughout the whole trip’s duration. Average cost per meal, for two (2) person is approximately RM60.00 in an average priced restaurant. Assuming two (2) meals per day for seven (7) days would total to RM840.00 only. Hence you would still have a balance of RM1,159.59 to splurge on. For members who have joined SGI VC earlier, you may be pleased that you would have realised greater savings.
To view other resorts and hotels in Hainan Island, China, visit www.intervalworld.com
Movie Town HaikouTravel back in time and experience an artificial town which is also used as a movie studio, lies within the southern part of Haikou. The town was just opened on December 29, 2013 by a joint venture between Feng Xiaogang and Huayi Brothers Media which produced international movies, “The Space Between Us”, “Journey to The West” and many more.Entrance fee: RMB38
Average Flight Rates Travel Period - 2017 (Month)Travel Period - 2017 (Month)
RM1,050++ Early June, September, End October, Early to Mid November
RM1,150++ Mid – End August, Mid October
RM1,250++ Early July, End November, Early to Mid December
RM1,350++ End June, End July, Early August, Early October, End DecemberFlight ticket prices may vary and are subjected to changes.
Agoda Based on current Gold Full Membershipprice (RM20,000) as at 30th June 2017
Rate for 7 nights (24 - 31 Oct 2017) RM2,706.26RM706.67(RM20,000 / 210 nights + 6% GST) x 7 nights
Total Comparison Difference RM1,999.59
Hotel rates may vary and are subjected to changes. However, future hotel rates increase are not factored in.
Recommended Resort
Movie Town Haikou Admission ticket prices may vary and are subjected to changes.
Tomb of Hai RuiVisit Hainan’s historical site built in the 16th century, a tomb for a model of honesty and integrity of a Ming Dynasty’s government official, Hai Rui. Situated in the western outskirts of Haikou City, Tomb of Hai Rui is located about 5km from the civic center. Within the area of 4,000 square feet, you will be left at awe as you embrace the tomb site which was designed as per the official titles and today became the Key Cultural Relic Preservation of Hainan Province.
Li Miao VillageRecognized by the Chinese government as one of the 55 official minority groups, Miao have settled in Hainan Island with the popula-tion of over 50,000. Located around three and a half hours from Haikou, Li and Miao Minority Village offers you a whole new discovery reflected from the architecture and the unique motives design.
Nanshan Cultural Tourist ZoneTake a day trip for about 4 hours down south from Haikou to Nanshan Cultural Tourist Zone, the biggest Buddhist preaching site estab-lished since the founding of the People's Republic of China. Within the area of 66 acres, you will be able to witness and experience 3 themed gardens, Nanshan Temple, Tianzhu Saint Vestige and Guan Yin Buddha standing tall at 108 meters in bronze on a manmade island designed with breathtaking view of the South China Sea.
Lu Hui Tou PeninsulaGracefully located on Lu Hui Tou Hill, The Statue Lu Hui Tou, literally translated as “Deer Looking Back”. Standing tall about 280m, the hill oversees the downtown area of Sanya City designed with romantic backdrop perfect for sunrise and sunset watch. Walking up the hill will take you into a journey of romance and is believe to grant permanent love as mentioned in the legend of Li Minority Group.
Sourced from: https://www.travelchinaguide.com/
Tomb of Hai Rui
Nanshan Cultural Tourist Zone
Lu Hui Tou Peninsula
Li Miao Village
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Local CuisineIt’s quite common for us to have stumbled upon Hainan Chicken Rice here in Malaysia. But the authentic cuisine on the mainland itself offers more than just that! Most of Hainanese dishes are lighter, less oily and mildly seasoned as compared to the Chinese mainland. As the province is on an island, it’s safe to say that seafood prevails most of the local eats.
Sourced from: http://www.topchinatravel.com
Hainan Rice Noodle Different from Hainan Baolou Noodle, Hainan Rice Noodles are thinner, topped with variety of seasoning. Most commonly for the locals, they would garnish the meal with some pea-nuts and garlic. Just around 40 minutes by car from Haikou, Bo’ai South Road will be able to treat you for one of Hainan Island’s Hainan Rice Noodle and fried dumpling.
Wenchang ChickenWenchang Chicken is typically yellow, with an oily appearance. Boiled and cut into pieces, the dish is complemented with dipping mixture of spices, including chopped ginger and salt. It is a popular dish across the island. But to get the authentic taste from Wenchang itself, you can drive for almost 2 hours from Haikou Hainan.
Dongshan MuttonOne of Hainan’s local gems, Dongshan Mutton are usually braised or deep fried. To get the best experience of the dish is to travel to the place where it is produced in Dongshan Moun-tain, Wanning City. It will take you around 2 hours and 30 minutes to get to Wanning City.
Hele Crab & SeafoodNamed after Hele Town in Qionghai, Hele crab typically is served in two ways – stir-fried with ginger and spring onion, or just boiled and paired with sauce mixed of soy sauce and garlic. Just around 1 hour and 45 minute drive from Haikou to Qionghai, you are in for a treat you would not be able to get elsewhere.
Halal Food in HainanAlthough Hainan is popular for their seafood, most restaurants would not be halal certified as they also serves non-halal dishes. But if you are staying in Haikou City you may find few China Muslim halal guaranteed restaurants like Xian Laomajia Restaurant, Laoxinjiang Restaurant and Muslim Hotel Restaurant.
Wenchang Chicken
Dongshan Mutton
Hainan Rice Noodle Hele Crab & Seafood
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Popular Gifts in Hainan IslandWith their rich culture, local materials and resources, Hainan offers an array of exquisite and unique items for you to bring back home. Mostly are available in Haikou, these are few of the Hainan special souvenirs must have.
Sourced from: https://www.travelchinaguide.com/
Two Stone Frogs, HainanThese stone formation carved in a shape of two frogs stacking each other is believed to bring riches if being patted. However, do not sit down as it would then means you are asking to pass to the other side (death).
Li and Miao VillagesBefore entering their village in Baoting, southern of Hainan, you would need to shout “hoha, hoha, hoha” or as the theory goes, you’ll be shot for not doing so. However, it will be considered as to challenge them if you shout “haho”. Also don’t be shocked as it is part of the Miao’s culture and traditions to do some ear pulling and hip bumping.
HAINAN ISLANDDON’TS
Sourced from: https://www.thestar.com
Coconut Shell Sculpture Hainan Pepper Hainan Crystal
Hainan Pearl Jequirity (Love Pea)Li Brocade
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HIDDEN GEMHAWAII, USAThere is no land on earth that is unreachable for us to explore. With the new route launched early this year by AirAsia X, vacationers may now say “Aloha” to the northernmost island group in Polynesia, Hawaii. This budget airline has opened up tremendous opportunity to discover the wondrous landscape, marine life and culture of the islands surrounded by magical aqua Blue Ocean.
You are in a treat if you are planning to explore Hawaii during second half of the year as weather, hotel rates and airplane prices are fairly lower from September to November. This time period also is when the Aloha Festival is being held where you can enjoy concerts, parades and street parties called ho’olaule’a.
If you are looking for great deals, May and August is the best period of time with many key events happening on the island like the Lantern Floating Hawaii in May, King Kamehameha Celebration in June, Hawaii State Farm Fair in July to August and Statehood Day in August.
Sourced from: https://www.gohawaii.com/
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Waikiki Beach, Hawaii
July - December Weather and Season Forecast
Description Summer(Dry Season)
TemperatureMay - Oct: 29°C - 32°C
RecommendedClothing
Pack sunscreenalong to avoid sun damage
Winter(Rainy Season)
Nov - Apr: 26°C - 28°C
Raincoat is a necessity to be packed
Average AirAsia X Flight Rates (Round Trip)
2017 Travel Period (Month)
RM2,500++ October and November
RM3,000++ September and December
RM4,500++ July
RM5,500++ August
Flight TicketsThe flight duration from Kuala Lumpur to Honolulu, Hawaii takes approximately 16 hours, 30 minutes (with 1 stop transit in Osaka, Japan for 2 hours), landing in the capital of Hawaii, Honolulu international Airport.
Aqua Ohia WaikikiJust 25 minutes away from Honolulu International Airport, Aqua Ohia Waikiki is right in the heart of Honolulu. Stationed in the shopping district with many F&B outlets, the location offers convenience to many tourists to experience the best of both worlds. Below table illustrates the comparison for seven (7) nights of accommodation booked via Agoda vs Interval International.
Must Visit Attractions
As the above forecasted ticket prices, it would be best to travel to Hawaii within the month of November. With cheaper flight tickets, you will be able to focus more of your spending on activities Hawaii have to offer. Besides that, the temperature during November (winter) is also slightly lower which makes it more pleasant to explore and experience the island.
You may allocate the money and accommodate your meal expenditure for two (2) person with the amount saved, RM3,021.95 and still have more balance to spend! Assuming the average cost per meal, for a couple is approximately RM178.00 (USD40.00). Two (2) meals per day for seven (7) days would total to RM2,492.00 only. At the end of the day, you would still have a balance of RM529.95. More savings can be enjoyed by members who have joined SGI VC earlier.
To view other resorts and hotels in Honolulu, Hawaii, visit www.intervalworld.com
Sea Life Park HawaiiSea Life Park Hawaii is a world class marine mammal park, bird sanctuary and aquarium. Located just around 24km from Honolulu, be prepared to be amazed by the dazzling show as Hawaii’s marine animals come to life.Visiting Hours: 9:30 a.m. - 4.00 p.m. daily General Admission Ticket:
Flight ticket prices may vary and are subjected to changes.
Hotel rates may vary and are subjected to changes. However, future hotel rates increase are not factored in.
Admission ticket prices may vary and are subjected to changes.
Description PricePer Adult (13 and above) USD 41.87Per Child (3 – 12 years old) USD 26.17Per Child (0 – 2 years old) USD 0.00
Sea Life Park Hawaii
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Agoda Based on current Gold Full Membershipprice (RM20,000) as at 30th June 2017
Rate for 7 nights (1 – 8 Nov 2017) RM3,728.62RM706.67(RM20,000 / 210 nights + 6% GST) x 7 nights
Total Comparison Difference RM3,021.95
Recommended Resort
Diamond HeadFeast your eyes with a geological feature also known as Lēʻahi in Ancient Hawaiians (brow of the tuna), tucked along the southeastern shoreline of Oahu. To get to the top of the crater, you will have to hike for 1.5 to 2 hours to be able to admire panoramic view of the island and its attractions from above – Pearl Harbour, Waikiki Beach, Koko Head and many more. 3.7km away from Aqua Ohia Waikiki, you may travel to Diamond Head by car, just 9 to 11 minutes drive.Opening Hours: 6 a.m. – 6 p.m. (Daily)
Hanauma BayHome to about 400 species of fish, Hanauma Bay is a beauty formed within a volcanic cone located in southeast coast of O’ahu. The bay is one of the most popular destinations for tourist due to its white sand, contrast with the colour of the hills surrounding the bay with aqua blue water. Also known for its habitat for abundance of Green Sea Turtles, the bay is now both Nature Preserve and a Marine Life Conserva-tion District. Due to the high tourist concentra-tion daily, the bay is closed to the public every Tuesday and some recognised public holidays to allow fish a day feeding without interruption.
Koko HeadIf you are a person whom crave for an adrena-line rush while maintaining relax and slow pace of Hawaii, then you may want to hike up the Koko Head or Koko Crater. Located in the eastern end of the island, Koko Head is an ancient rock made of volcanic ash which last erupted 30,000 – 35,000 years ago. Rising to 1208ft, it won’t take long for you to be able to enjoy panoramic view of both Hanauma Bay and the Port Lock Peninsula.
Manoa FallsHidden in Manoa Valley is the Manoa Falls, awaits you to grasp its scenic charm. Visitors would have to hike for about an hour along 2.5km of Manoa Falls Trail and finally reach the 150 feet waterfall. However, swimming in the pool below the waterfall is not encouraged due to its lack of hygiene. As you are leading up the trail, be alert on the nearby attraction, Lyon Arboretum which preserves nearly 2,000 of endangered Hawaiian plant species.
Sourced from: https://www.tripadvisor.com.my
Diamond Head Hanauma Bay
Koko Head
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Local CuisineDue to Hawaii’s demographic and culture diversity, Hawaiian local authentic cuisine has become a mix of different flavours with a foundation of taste brought over from Pacific Polynesian islands.
Sourced from: https//migrationology.com
PoiMade from taro root, Poi is a thick paste which has become a staple dish in Hawaii. As a tradi-tional filler of most Hawaiians, you can find Poi anywhere on the island. But for convenience, you can just head over to Ono Hawaiian Foods, located in Honolulu itself.
PokePoke is basically a Hawaiian version of Japa-nese sashimi (raw fish). Different from sashimi, Poke fish commonly using tuna, is sliced into a bite sized hearty cubes. Poke itself has differ-ent preparation style from “limu poke” to “shoyu poke” with distinguished ingredients used.
Lomi Salmon (lomi-lomi salmon)Introduced by the western sailor of other Pacific Islands, Lomi Salmon is a delightful dish, great to be accompanied with Poi. Now has become one of Hawaiian’s traditional cuisines, Lomi Salmon is cured raw salmon diced and mixed along with tomatoes, onions and some chili peppers. Lomi Salmon a common dish in Hawaii and can be found in any restaurants in Honolulu.
Chicken Long RiceThis exquisite dish is a combination of few simple ingredients – clear mung bean noodles cooked in clear chicken soup. This delectable dish is reviving especially after a long day at the beach with its distinguished pleasant gingery taste.
Halal Food in Oahu, HawaiiHawaii is popular for their non-halal dishes - Kalua and Laulau, which are served in many restaurants throughout the island. However, you would not have to worry as there are a total of six Halal certified restaurants in Oahu Island serving mouth-watering Arabic, Indian and Caribbean cuisine.
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PokePoi
Lomi Salmon
Chicken Long Rice
Popular Gifts in HawaiiHawaiian’s art and culture is very distinguished and memorable as compared to the other islanders. From its hibiscus to the Tiki wood/stone carvings, these elements has been stereotyped and much related to the word “vacation”. Hence, many of Hawaiian influenced goods and souvenirs should not be missed.
Slow Your PaceHawaii is a relaxing paradise and this positive vibe translates to the locals. If you are a person who constantly hustling against time, you would have to slow it down a little, enjoy the magnificent views and take it easy. If you’re driving, be sure not to honk as it considered rude unless you are in a wed-ding procession.
Understand the Hawaiian Hand GesturesDon’t be surprised if you see the locals waving their fists with the thumb and little finger extended. This hand gesture is the “shaka” sign which generally means “hang loose” (relax) or a simple greet-ings often associated with Hawaiian surf culture.
Don’t Be Shy to Say AlohaSome might be shy or cringe to speak the local language. But in Hawaii, you can put that behind as the locals do appreciate tourists learning their language. As simple as “Aloha” is enough to put a smile to the locals. If you are ready to take it to another level, you can say “Mahalo” (thank you).
Don’t Underestimate Hawaiian’s BeachesAll beaches surrounding the islands might have lured you with its vibrant colour and soothing sound of the waves. However, never underestimate the danger and power of the ocean’s current hiding behind its beauty. Hence, beaches with posted warning signs must be obeyed. If you have children, do bring them to calm and kid friendly beaches like Waikiki & Lanikai beach in Oahu.
Sourced from: https://wanderwisdom.com
HAWAII ISLANDDO’S & DON’TS
Sourced from: http://oahutraveltips.com
Lauhala Bracelet Hawaiian Sea Salt Hawaiian Heirloom Jewellery
Aloha Wear Koa WoodHawaiian Coffee Bean
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MEMBER SERVICES INSIGHTMEMBER WORKSHOP WITH INTERVAL INTERNATIONALMember Workshop was conducted for the very first time by SGI VC and Interval International representatives, Mr. Sean Farquhar and Ms. Wong Sow Leng on 18th February 2017. Attended by 150 SGI VC members for both morning and afternoon sessions, the workshop was interac-tive, giving opportunity for members to communicate with Interval International representatives directly, as well as other members.
With Interval International, it’s not impossible for SGI VC members to expand their getaway to global destinations. With cost-saving and assurance in quality accommodation of over 2,900 hotels and resorts worldwide, around 80 countries are made reachable for a great escape.
First invitation sent out for the first Member Workshop
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2 MAIN HIGHLIGHTS DURING MEMBER WORKSHOP
Bookings are one of the main topics which was highlighted during the workshop. Mr Sean Farquhar emphasized on the importance to provide more alternative dates for member’s accommodation booking to achieve higher success rate. Besides that, request first method was also discussed, mainly on its ben-efits and mechanics. Bookings or deposited weeks are important to Interval International as it affects their ability to offer the week to other members for exchange.
Upgrade feature is then announced as part of Interval International’s informative updates during the workshop. Today, by bearing only small and best price guarantee fee, members are able to upgrade the unit size of accommo-dation without effecting their entitlement nights. In addition to this, members may now opt for Cruise Exchange where they may use their weeks towards the purchase of a cruise holiday.
MEMBER WORKSHOP WITH INTERVAL INTERNATIONAL
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MEMBER WORKSHOP WITH INTERVAL INTERNATIONAL
Can a confirmed booking be cancelled or amended?
Q & A SESSION
Members concerned on the increased of exchange fee.
Sometimes members may encounter situations whereby their confirmed bookings would have to be cancelled due to an emergency situation. Hence, to forgo their confirmed
booking feels wasteful.
Can members assign family members or friends to utilise Interval Internationalentitlement nights?
Can members exchange their 2 units of studio accommodation, to a unit of 2 bedrooms? Yes, the exchange can be made. However, member would have to pay 2 times the exchange fee.
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By purchasing via E-Plus, members owns the flexibility to cancel and/or amend their booking within a period of 24 hours prior to departure.However, the cancellation or amendments are limited to only 3 retrades at any time up to 12 months after the first date of occupancy of the Host Accommodation of the original confirmation.The E-Plus may be purchased continuing up to 5 days after their booking is confirmed.
As part of Interval International product features, members can assign other individuals (family or friends) to utilize their entitlement nights. Members just need to purchase a guest certificate.However, the guest certificate would not be necessary for the principal or nominee who is checking in.
In such situation, members have the flexibility to assign their entitlement nights to another person. Simply by purchasing the guest certificate, their booking would not need to be wasted and can still be utilised.
Mr. Sean has later clarified that the exchange fee has never been increased since 2011.Shall there be any increase in the future, members will be updated, together with clarifications.
SGI VC New Website LaunchingExplore a journey to endless possi-bilities, just one click away with SGI VC’s UPCOMING improved and upgraded website. We hope that this enhancement and new look will lure you to discover more of your mem-bership and inspire you to go for more memorable getaways.
Nestled in Damai Laut, the home-style service apartments Swiss-Court Holiday Apartments Damai Laut has just opened a new karaoke room for members to spice up their getaway!
COMING SOON!
WHAT’S NEW?Newly Opened Karaoke Room in Swiss-Court Holiday Apartments, Damai Laut
Charges
Hourly Rate
8.00 p.m. to 12.00 a.m.
Rates may vary and are subjected to changes.
Sunday - Thursday Friday - Saturday
RM35.00 RM50.00
Playground Upgrade in Swiss-Court Holiday Apartments, Damai LautIndulge in joy and laughter with your little ones with the improved Children Playground in Swiss- Court Holiday Apartments Damai Laut and enjoy better experience upon returning to your holiday home. Today, guests especially the children are offered with an enlarged play zone with more equip-ment built on artificial grass. Completed last year, the playground provides comfort and enhanced safety for kids to run around and mingle with joy.
Playground Upgrade in Swiss-Court Holiday Apartments Damai Laut
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SGI VC HAPPENINGSInterval International (II) Member WorkshopAs SGI VC international exchange partner, Interval International opens the door for members to enjoy over 2,900 quality accommodation in over 80 countries. We as a Vacation Club operator understand and emphasize the importance to travel abroad, exposing members to new experiences.
This year, II seminar was conducted on the 18th February 2017 by Sean Farquhar, VP, Executive Director Operations, Asia Pacific and Wong Sow Leng, Holiday Counsellor, Interval International. Topics covered include - methods of booking, how to increase success rate booking and ben-efits of Interval International. Now more members have attained understanding and able to expand their vacation destination worldwide. Finally, the seminar was ended with an exciting lucky draw session.
Interval International (II) Seminar
Golf Lesson in Damai Laut Golf & Country Club Driving Range
Interval International (II) Seminar
Golf Lesson in Damai Laut Golf & Country Club Driving Range
Complimentary Golf Lesson for Beginners in Damai Laut Golf & Country Club Driving Range
Leave the city behind as you visit an oasis nestles in northern Peninsular, Swiss-Garden Beach Resort Damai Laut. The resort offers an award-winning golf course, complete with driving range overlooking breathtaking backdrop where a beginner’s golf lesson was conducted for mem-bers or their children.
Made complimentary for SGI VC members, the lesson was conducted in April by Mr. Amran Shaari, Golf Course Manager of Swiss-Garden Beach Resort Damai Laut. With 30 years of expe-rience and an active tournament player, Mr. Amran Shaari covered internal (classroom) and external (on the field) golf lessons.
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SGI Vacation Club AWARD NIGHT 2017Held on 4th April 2017, SGI VC superstars whom performed outstandingly for the com-pany were celebrated and awarded with an honour based on their individual achieve-ments. This ceremony was organized with a Mini-Olympic theme at Grand Lotus Ballroom, Swiss-Garden Residences Kuala Lumpur. Complemented the vibe of the event, attend-ees whom are also employees of SGI VC were dressed in their favourite sports attire. From golf, tennis to even football, the hall is deco-rated with enthusiastic sportsmen and sports-women.
Throughout the entire event, dull moment was non-existence right from the beginning to the end, upon arriving onto the ballroom entrance which was decorated with sports themed back-drop complete with sports equipment, perfect for capturing photos. Throughout the night, the event was energetic with a charm of sports themed activities – Opening speech by SGI VC CEO, Mr. Ivan Ting, “We Are The Champion” singing performance, “War-Cry Battle” compe-tition, medal presentations and finally it ended with lucky draw. At the end of the night, all employees left the event without an empty hand and felt like a champion.
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2016 ANNUAL E-SURVEY RESULTSOverall Result: Number of Respondent and Satisfaction RateResults for year 2016 Annual E-Survey shows that we have received 1,389 members’ responses, which are relatively lower as compared to year 2015 with 1,781 responding to the survey. The over-all result for year 2016 showed a slight decrease of 2% in satisfaction rate as compared to year 2015.
Preferred Booking ChannelE-go Holiday has been at the top of members’ preference since year 2014, followed by phone and web respectively. However, the usage of E-go Holiday fell by 1% as compared to year 2015.
Preferred Travel SeasonWhile school holidays remain as members’ top choice period to place bookings, Normal Weekends have shown an improvement of 4% in 2016 as compared to year 2015. Meanwhile, Public Holiday usage has decreased slightly by 2%. This result reflects on members’ awareness in avoiding the hassle of travelling in the peak season, thus increasing their booking success rate.
Booking Replied within Turn-Around-Time (TAT)89% of members are satisfied with the turn-around-time based on the reservation request but the percentage has slightly dropped by 2% as compared to year 2015.
Service by Member ServicesThe survey feedback on SGI VC’s Member Services staff are quite similar to year 2015 with a result fluctuation between 1% - 4% on each area measured. Therefore, we have identified two areas for improvement which includes the turn around time for enquiry and to enhance staff training.
We would like to thank our members for partici-pating in the survey for our continuous improve-ment. Some of the on-going initiatives which we would like to share are as follow: Refurbishment of rooms Enhancement of facilities We have planned monthly/quarterly activities i.e swimming lesson, golf-driving range, trea- sure hunt and there will be more to come. Daily activities include morning walk/aerobic, jungle trekking, night fishing & more to come.
Stay tuned for more as wewill keep you posted via email.
Overall Reservation ExperienceThe percentage of Overall Reservation Experi-ence has declined by 3% in 2016 as compared to year 2015. However, 89% of SGI VC members are satisfied with their booking process,
UPCOMING INITIATIVES
Swiss-Court Holiday Apartments Damai Laut
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AMF ensures SGI VC delivers consistent service and quality accommodation to members. Hence,we would like to clarify a few commonly asked questions on this matter.
USAGE OF ANNUAL MAINTENANCE FEE (AMF)
AMF is payable to the MTrustee Berhad (MTB – SGI Vacation Club Trust Fund) and they shall retain a sum of, not less than 10% of the total AMF paid by Vacation Club members as a Sinking Fund to cover the costs for periodic major repair and/or replacements of facilities / ammenities of the accommodation units at the home properties.
WHEN TO PAY AMF?Members shall pay the AMF of a following Anniversary Year to the Trustee within thirty (30) days from the date of issuance of the relevant statement by SGI VC whether or not member has used their entitle-ment nights during the preceding Anniversary Year. Members then may expect to receive the relevant statement from SGI VC no later than ninety (90) days prior to the commencement of the succeeding Anniversary Year.
WHY DOES AMF INCREASED?The AMF may increase for subsequent years as and when it is necessary. In general, the increase will be mainly due to the rise in the costs in operating, maintenance of the accommodations and administra-tion of the membership. However, any increase that exceeds 5% per year of the prevailing AMF, then prior approval from the Trustee must be obtained, and members will be duly notified of the increase.
What happens if AMF is not contributed?It is the responsibility for every member to pay AMF. This is to ensure that all home resorts are main-tained well for the comfort of all members. Hence, for members who do not pay the AMF, their member-ship will be suspended and may be terminated.
Upkeep & Maintenance ofAccommodations
Administration of theMembership Scheme
Operations
SOME OF THE USAGE OF AMF1. Laundry service for linens 6. Pest control2. Maintenance of equipment 7. Cleaning services3. Minor tear and wear 4. Guest supplies 9. Water and electricity5. Maintenance of common facilities 10. Others 20
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WHAT IS THE PURPOSE OF AMF?
For further info, please refer to the prospectus and Rules & Regulations.
MEMBERS’ FEEDBACKS
We are delighted to share a feedback recently received from one of SGI VC’s member, Ms. Yee whom had shared her charming experience with our Member Services Team, Ms. Habsah.
Thank you for the time you have spent to write us an inspiring letter which given us the drive and motivation to provide better and more efficient services for SGI VC members.
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MEMBERS’ COMPLIMENTSTO OUR MEMBER SERVICES TEAM
HELPFUL & COURTEOUS! Member Services: Farah Liyana
The member services officer is very helpful and courteous to meet my request on holiday and other enquiry on the product and it’s benefits. She also responded to my email promptly and arranged my booking successfully.
Member: Goh A Bah @ Goh Choon Yee
VERY EFFICIENT! Member Services: Mohamad Hazim
Thank you for your quick action on th confirma-tion. Your efficiency is very much appreciated and many thanks for helping me with the reser-vation date.
Thank you very much.
Member: Nurashidah Ramly
PATIENCE AND FRIENDLY!Member Services: Mohd Halim
As of few conversation with Mr Halim, I am really satisfied with your services and help on my vacation planning. I do appreciate your patience, willing to help and most of all, a friendly attitude that made my day.
Once again, million thanks and have a nice day to you.
Member: Yuan Wai Yean
PROFESSIONAL! Member Services: Nurul Nadiah
We thoroughly enjoyed our stay in this beauti-ful 2 room apartment and our visit to various tourist sites in Kuala Lumpur... Never knew there is so much to see and do around KL.
You are professional, yet friendly and have lots of EQ. Swiss Garden Vacation Club is blessed to have you in the team.
Member: Lye Poh Chai
PATIENCE AND HELPFUL!Member Services: Alex Yap
I would like to make a request to have Mr. Alex to handle my account as he is a patient and helpful person.
Thanks for your cooperation
Member: Kuang Jing Jing
EXCELLENT CUSTOMER SERVICE!
Member Services: Shiro Ng Choi Hoon
Thank you very much for your quick response, I would like to acknowledge your excellent customer service in securing my booking! A delight talking to you.
Thank you once again :)
Member: Tejinder Kaur A/P Didar Singh
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SGI VC MEMBER’S PRIVILEGE
Himalaya is a reputable herbal medicine brand with wide range of products which include pharmaceuticals, personal care, baby care and well-being. Today, SGI VC has collaborated with the esteemed name to offer additional privilege exclusively for SGI VC members.
With the purchase of Himalaya Herbal Health-care products of any price range, SGI VC members are entitled for 15% discount (promotional or discounted products are not included). Please check out our website for other benefits!
Coming soon...We will keep you posted via email. Start your day with scrumptious array of buffet
breakfast at Swiss-Garden Residences Kuala Lumpur, Swiss-Garden Beach Resort Kuantan and Swiss-Garden Beach Resort Damai Laut (also applicable for Swiss-Court Holiday Apart-ments) with special rate.
As SGI VC members and guests, you may now enjoy the buffet breakfast promotion price at RM23 nett per adult and RM12 nett per child 5 to 12 years of age. Just pre-purchase at SGI VC’s Head Office, 3 working days prior to your check-in date.
Just flash your membership cardto any stores nationwide,
upon purchase to get 15% discount!
BREAKFAST BUFFET PROMOPRICE
EXCLUSIVE
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PROMOTIONS FOR SGI VC MEMBERS
15% DISCOUNT
TRAVEL CROSSWORD
Clues Across:1. China's smallest province.4. ____ wood can only be found in the islands of Hawaii.7. Hainan's climate is tropical ____________?10. _________ is a symbol of power and wealth in the ancient time Hainan.11. Thank you in Hawaiian.12. __________ Mutton is one of Hainan’s local dish produced in Wanning City.
Clues Down:1. Capital of Hawaii.2. __________ International is SGI VC's global exchange partner.3. Capital of Hainan.5. Hawaiian dish - cured raw salmon diced and mixed along with tomatoes, onions and some chili peppers.6. Hello in Hawaiian.8. _________ hand gesture often associated with Hawaiian surf culture.9. Hainan Rice ___________ is Hainan style breakfast.10. _____ is a staple dish in Hawaii, made of taro root.
ANSWERS :Across:1. HAINAN4. KOA7. MONSOON 10. PEARL11. MAHALO 12. DONGSHAN
Down:1. HONOLULU2. INTERVAL3. HAIKOU5. LOMI SALMON 6. ALOHA8. SHAKA
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10 GO GREEN TRAVEL TIPS
Bring along reusable bags when shoppingShopping is a temptation we just can’t dispose! Similar to this temptation, plastic bags are not easily disposed and biodegrade. So next time you’re on vacation, bring along an empty back-pack or a re-usable shopping bag when going to the local markets.
Avoid bottled waterFrom long walks exploring Haikou City or even hiking Manoa Falls Trail in Honolulu, we just can’t escape the need to rehydrate. However, plastic bottles are piling up the world for about 30 million bottles a day! So carry your own reusable bottles and also save more.
Pack lightThe more you pack, the heavier a plane would weigh causing higher carbon emissions. So, plan ahead and only bring the necessities with just the right number of clothes need for your entire duration of getaway .
Take public transportationsSimilar to car pool concept, carbon emissions can be reduced as less vehicles moving to accommodate a group of people. So explore local trains and busses upon travel from one place to another. You would also be surprised how much travelling costs you can reduce.
Ride a bicycleNarrow streets and road blocks creates a barrier for you to explore with motor vehicles. But with bicycle, you can enjoy hidden beauty lies between buildings while saving much of your energy as well as lowering carbon discharge.
Third planet from the sun, words can’t do justice on earth’s beauty. Today, the place we call home is at risk of global warming and climate change due to our vast chang-ing lifestyle. So, here are few tips for you, as a frequent traveller to play part in foster-ing the charm of mother earth.
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10 GO GREEN TRAVEL TIPSEat local and support communitySupport the community of your travel destinations by eating local cuisines. This way, you may enrich your taste buds with new flavours while helping the locals to support their living.Quick tips - shop at farmers’ markets to experience fresh locally sourced ingredients!
Choose the right place to stayThe best choice of accommodation is a spot that is accessible to public transportation and eateries. This way, you may reduce the need to travel with motor vehicles. We in SGI VC emphasize on the importance of this matter hence providing stays at strategic locations also via Interval International.
Plan a carbon offset adventureWe could not emphasize enough on the importance to reduce carbon emission. So plan your getaway efficiently. You may consider travelling during colder seasons to bear more walking or cycling instead of taking a bus or get in touch with nature by a hiking trip.
Be cautious of souvenir productionsSome souvenirs, especially those without business license has abused the natural resources for the greed of making profit. These items consist of production that require to harvest plants or even animals. So be cautious of local souvenirs that destruct the environment.
Treat your stay like your own homeBe a responsible traveller and don’t overuse complimentary amenities. You can start as simple as conserving the water by not leaving the tap running. Also, save energy by turning off elec-tricity especially air conditioner upon leaving your accommodation.
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DIALOGUE SESSION WITH SGI VC
These are the issues raised by Member 1 (Membership No: 10xx5- 01)Issue 1: Member has raised his concern that he is not aware of the total number of memberships SGI VC has sold while the room inventories remain unchanged and realized the choices of inventories/ destinations has been reduced too.
SGI VC: All Timeshare Developers in Malaysia including SGI VC is governed by Suruhanjaya Syarikat Malay-sia (SSM) strict guidelines with regards to the sale of vacation club memberships. You may refer to Clause 5.2.1 of Prospectus (page 6) for further information. For each newly joined member, a copy of Prospectus will be given at the point of sale. Members can purchase the latest copy of the Prospectus from our office for RM20. This is also stated in Clause 13.7.9 of Prospectus (page 22).
The Prospectus is audited by an independent accounting firm and will be updated every 6 months with the approval by SSM. The guideline stipulates that vacation clubs are permitted to sell a maximum 51 member-ships only for every unit of inventory stated in the Prospectus. The number of inventory for sale, the number of memberships sold and even the room number of each units of room in each hotel/resort/apartment is fully disclosed in the Prospectus. If you are to refer to the Prospectus with you now, in page 6, Clause 5.2.1 and 5.2.2, it has stated that SGI VC has lodged in 244 units of accommodation to sell a maximum of 14,739 mem-berships. As at the date of 06/08/16 when we renewed this Prospectus, we have sold a total of 14,315 mem-berships, with the balance available for sale of 424 memberships. Also in page 62 & 63, Appendix I, all the room numbers at each property are fully declared. So, while we always operates above board, being transpar-ent of the movement of inventories has never been a choice for us but it’s a requirement of the guidelines stipu-lated by SSM.
In regards to the comment that our inventories are getting lesser each year, perhaps we can enlighten member by defining the term “inventories”. Inventories in the context of the membership scheme means all those rooms/units lodged in in the prospectus for the business, in which we called home-based resorts. Since the inception of the scheme back in 2001, no rooms / units have been taken out from the prospectus. In fact, since 2001, the number of rooms have increased from 55 to 244 units.
Issue 2: Member expressed his concern over securing a room as early as six (6) months in advance especially the hot-picked inventories, while Agoda customer can secure the room easier.
SGI VC: In referring to the Rules and Regulations, members can place booking as early as 6 months in advance or not less than 14 days before travel date. In many instances members even book as late as one day before travel and we have accommodated. However, confirmation of bookings are always subject to avail-ability. As with most industries during the peak seasons, demand is always more than supply, therefore we always advise members to place their bookings as early as possible, so that members can enjoy higher possi-bility of getting a confirmed booking.
The 244 units of inventory stated in Prospectus are exclusively meant to be used by members only. We do not and cannot sell to non-members or to the public via any channels such as Agoda. Those units available in Agoda are not members’ allotment as stated in the Prospectus. These are units owned by our sister company Swiss-Garden International Hotels, Resort & Inn and are not inventorized into the vacation club membership scheme. So, members are privileged, as the timeshare rooms are only for the exclusive use for members only.
Issue 3: Member highlighted to SGI VC to allow Complimentary voucher usage for less hot-picked inventories, such as inventories at Damai Laut only since member need to compete with complimen-tary voucher holder.
SGI VC: Our complimentary voucher are only valid for “Sunday to Thursday only”, “not applicable during peak season” and “subject to availability”. Members can rest assured that members’ bookings using entitlement nights will always be our priority compared to the usage of complimentary vouchers.
Two members had sent in their official enquiries in compliance with the seven clear days notice given to SGI VC before the AGM is being held. Here are the excerpt of official issues raised by mem-bers during SGI VC AGM 2016 on 19 October 2016 at Swiss-Garden Residences Kuala Lumpur.
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Issue 4: According to member, they are being requested to pay for new inventories i.e, Swiss-Garden Residences Melaka, while the destination is not listed in the home properties hotel listing?
SGI VC: Members are entitled to the right to use the Accommodation Units at Home Resorts. These Home Resorts are referring to Swiss-Garden Beach Resort Kuantan, Swiss-Garden Residences Kuala Lumpur, Swiss-Garden Beach Resort Damai Laut, Swiss-Court Holiday Apartments and Swiss-Villas. This is stated in Appendix I of Prospectus (page 62). The properties listed in the Prospectus will remain for the duration of the membership.
Both Swiss-Garden Residences Melaka and Swiss-Inn Johor Bahru are not our Home Resort, as such there are listed in our SGI VC Resort Network as Optional Destination and Rental Destinations. For SGI VC Melaka, it is a new property acquired by SGI VC as Home Resort for our Scheme 2 membership which will be launched by end of this year (together with Swiss-Inn Kuala Lumpur). SGI VC has taken initiative to provide more options to members by introducing the Internal Resorts Affiliation Programme (IRA) so that members can utilize their entitlements at more locations. Unlike Swiss-Inn Johor Bahru which is currently under Optional Destination, properties which we allocate into the new scheme will be there for members to use for the next 15 or 20 years of their IRA Programme. SGI VC proceeded to brief the meeting on the details of the IRA Programme.
These are the issues raised by Member 2 (Membership No: 17xx1- 02)Issue 1: Member is concerned that the selections for Optional Destinations are getting lesser.
SGI VC: Optional Destinations are bonus locations made available to our members. It is an additional benefit given to members in order to provide more choices for their holidays. The core features of the product involves the home-based locations and the Interval International (II) affiliated properties worldwide (over 3,000 of them). These Optional affiliated hotels/resorts are only available through reciprocal arrangement with partners vacation clubs (in Malaysia and overseas) and may be added / changed / removed from time to time due to renewal / termination of reciprocal arrangement by either party. And unlike the home-based inventories stated in the Prospectus, no specific allotment reserved for members, and all reservations are subject to availability upon request to our reciprocal partners. Members can refer to Clause 6.2 of Prospectus and Clause 4.3 of Rules and Regulations for more information.
Aside from some destinations which we have decided to remove them as we received complaints from mem-bers of its deteriorating quality, most often it was because these partners chose to discontinue with us. This is mainly due to their overseas members do not see Malaysia as an attractive option for their vacation. And when many of our members uses their properties and just a handful of their members uses our destinations, a big disparity occurs. The mentioned property in Gold Coast Australia falls under such a situation in which member’s booking cannot be confirmed due to the imbalance in disparity. From time to time when our recipro-cal partner sends their members to our properties, the disparity will come down and they will accept bookings from our members. We will only remove the property from the listing when there is a prolong inaction from partner, persistent complaints from our members and if after a period of time our members do not place a booking to the resort.
Issue 2: Member has voiced her concern on Interval International high cost for travelling .
SGI VC: Besides our Home Resorts, SGI VC’s members can also travel with Interval International (II) which provides an exchange network of more than 3,000 quality affiliations at 75 countries. The properties provided by II are mostly from established hotel chains which give us the assurance of quality, namely Marriott Vacation Club, Westin Vacation Ownership, Wydham, Grand Mercure, Accor, Laguna, Westgate, CLC World Resorts & Hotels, Anantara Vacation Club, Sheraton Vacation Ownership, just to name a few.
For the quality of the properties which you can stay using II, we believe the exchange fee is well worth it. In fact since our affiliation with II since 2007, we have not received a single complaint on the II resorts, on the contrary, we have received many compliments and testimonies from our members who have stayed in II affiliated resorts. And for the record, our members have made over a thousand exchanges with II since we affiliated with them. II’s rates are also standard for all vacation clubs.
Other Highlights During AGMPresentation by Mr. Alwin Yike Chee Wah, Liaison Committee on his recent trip to Bangkok and stay in Marriott Vacation Club at The Empire Place through Interval International.Presentation by Ms. Jolene Yu, Assistant Vice President – Operations on Interval International; i.
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2.Obtaining cost-savings & efficiency by travelling with Interval International as compared to personal arrange-ments with hotels directly.Assurance of quality hotels under Interval International.How to make full use of Interval International getaway offers, promotion and special deals.
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SGI Vacation Club Berhad S-7-01 & S-7-02, Swiss-Garden Residences, No. 2A, Jalan Galloway, 50150 Kuala Lumpur, Malaysia
Sales Offices :Kuala Lumpur I Petaling Jaya I Sungai Petani I Melaka I Kuantan I Johor Bahru I Kota Kinabalu
Resorts / Hotels :Kuala Lumpur I Perak I Melaka I Pahang
Tel : (603) 2788 6688 Fax : (603) 2788 6689 Web : www.sgivacationclub.comFB : www.facebook.com/sgivacationclub
LIAISON COMMITTEEWe would like to congratulate the following members who were re-elected as SGI VC
Liaison Committee at the Annual General Meeting held on 19 October 2016 atSwiss-Garden Residences Kuala Lumpur. Please feel free to contact them for anyenquiries in regards to any matters related to the Timeshare Membership Scheme.
Alwin Yike Chee Wah Email : [email protected]
Low Siew Gee Email : [email protected]
Santhanam A/L Anthony Email : [email protected]
Mohd Rozalli Majid Email : [email protected]
John Lim Hee Tiam Email : [email protected]