june 2013
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ncca June 2013
The official journal of the National Carpet Cleaners Association
newslink
Photograph©Bolon Flooring
Features:
Carpet Recycling
Bolon Flooring
Contents
03
05
06
07
08
11
12
14
20
22
24
26
28
From the editor
NCCA technical helpline saves the day
From the President
Last printed issue of Newslink!
Stoneman’s Corner
The price of poor personal healthcare
TrustMark update - Excellent news for
members
Improve your upholstery drying times
Carpet Recycling UK - Celebrating
achievements
Pre-finished paradise
NCCA member’s Everest challenge
IICRC rug cleaning course
Vacuum the carpet first
How to get the employees you want
16
Published monthly by:The National Carpet Cleaners Association62c London Road, Oadby, Leicestershire, LE2 5DH. Tel: 0116 271 9550E-mail: [email protected]: www.ncca.co.uk
Nikki Law
Keith Robertson
Nikki Law
Paul Pearce
Keith Robertson
Nigel Lay
Glyn Charnock
Martin Johns
Denise Pitt
Rob Whitbread
Christian Ramsey
Editor
Editor in Chief
Design Editor
President/Technical Director
Vice President/Marketing Director
Vice President/Events Director
Member Liaison Director
Assistant Membership Director
Franchise Liaison Director
Corporate Liaison Director
Training Director
www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_
Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.
©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.
newslink page 2
newslinkpage 3
From the Editor
Nicky LawNewslink Editor
s an NCCA member, are you taking
advantage of the range of valuable A benefits, services and discounts
negotiated specially for you?
These have been designed to provide you with
the knowledge, tools and advice to help you be
more productive, competitive and profitable in
your business.
Following on from the last edition of Newslink,
this month we continue with the list of benefits
which have all been organised with YOU in mind
(see below):
Adalante - a leading UK provider of card services
for small businesses - have set up a scheme with
the NCCA providing excellent rates for members.
The scheme provides 'on the move' Chip and PIN
secure card payment solutions, enabling those
who work off site to accept payments, whilst
safeguarding their income against debit and credit
card fraud.
A Chip and PIN card system is a proven and
accepted method of taking payments in a
customer facing environment in the UK and
Europe. If you are looking to accept credit and
debit card transactions from your customers in a
safe and secure manner, then this could be the
solution for you.
The NCCA is working in partnership with
Controlaccount Plc to help members in dealing
Adelante Merchant Services
Controlaccount PLC
with slow paying customers. A
fast, efficient, low cost solution to
outstanding account
management by one of the UK's
leading Collection Companies to
supplies industries.
As a member you are entitled
to a discounted rate for the
collection of your accounts. Controlaccount are
offering a discount for NCCA members of 33%
and so are able to collect your outstanding
commercial accounts for 7.5% or utilising the LPA
(late payment act) to cover the part of recovery
costs, reducing these fees to just 5% commission
charged on monies collected. This service works
on a no recovery, no fee arrangement, so, if they
are unable to recover your debt there would be
no charge to you for using this service.
Controlaccount Plc have a dedicated team of
collectors with an expert knowledge of
commercial and consumer debt, enabling them
to collect your accounts with minimum disruption
to your business.
Hibu provide the facility for members to advertise
(at discounted rates) under the NCCA Corporate
Block within their individual regional publications.
The HMCA provide a legal and counselling
Hibu (previously Yell)
HMCA (legal and counselling helpline)
Continued on next page
newslink page 4
helpline which is FREE to NCCA members. The
helpline service operates 24 hours a day and calls
are accepted from members on any subject
(whether commercial, professional or private)
which is personal to the member.
They operate their legal advice service with
Solicitors and Barristers specially selected for
their skill in explaining complex legal matters in
everyday language. They provide specialist
knowledge in the areas of employment, personal
injury, medical negligence, property, contract
disputes and consumer law to name but a few.
The HMCA also offer tax advice and a full
counselling service over the phone. Their
experienced counsellors are able to discuss any
issue and offer completely confidential support
and advice in areas such as: stress, anxiety,
depression, health related issues, relationship
breakdown and bereavement. They can also offer
referral to relevant professional or voluntary
bodies which offer help and support if needed.
Payatrader is an innovative, affordable and secure
way to take credit and debit card payments and
has been specifically designed to cater for
businesses with low transaction volumes. Very
simply it is a 'pay as you go' card acceptance
service with no minimum monthly fees or any
other recurring charges.
There is no terminal needed with Payatrader -
transactions can be taken by telephone call to
their customer services team (available 24 hours
Payatrader
a day, 7 days a week) or online through computer
or mobile access. Payatrader will send you an
immediate confirmation by SMS text that
payment has been made, and the funds are
credited direct to your nominated bank each
Thursday. Payatrader also gives you a way of
tracking and chasing payments, as well as making
refunds, all at the click of a mouse.
SiteWizard have been helping businesses succeed
on the internet for fifteen years, designing web
and ecommerce sites that are both visually
outstanding and easy-to-use.
A dedicated consultant will listen to your needs
and provide good, honest advice on how your site
should look and function. You'll also have access
to an experienced support team who'll be happy
to offer continued help, even after your site has
been launched.
SiteWizard are also able to provide an incredible
SEO (search engine optimisation) service to
promote your website in Google, and other
search engines, to produce a huge amount of
targeted visitors (customers!) to your site.
Thompson Local provide the facility for members
to advertise (at discounted rates) under the NCCA
Corporate Block within their individual regional
publications.
A full list of schemes and services available to
members (including contact details) can be
found on the inside back-page of Newslink.
SiteWizard
Thompson Local
Continued from previous page
NCCA Technical Helpline saves the day Mike Bradshaw (M2575)
I would just like to thank the NCCA technical helpline for their assistance with a very scary problem I encountered when cleaning some upholstery recently.
I had cleaned a very large nine-seat upholstery suite which my client had paid over £9000 for. The fabric was a green colour with over 25% viscose content and the clean went well, but within a couple of hours, as it dried, pink blotches appeared all over it!
I recognised that the alteration in colour was probably due to a pH change, but was unsure of what to do to rectify the problem, so I called the NCCA office and they gave me the number for Glyn Charnock, one of the NCCA Directors.
Glyn reassured me that the problem was correctable and advised me to use a
Bicarbonate of Soda solution to treat the fabric, so I trotted off to the local store and bought some. Mixing three to four teaspoons in half a litre of hot water, I sprayed the fabric and watched as the colour reverted back to its original green. The advice given was not to rinse the Bicarb out but to let it dry, so this is what I did.
As a goodwill gesture, I cleaned the client's living room carpet free of charge and I am sure with Glyn's help I have kept a very valuable customer. More than worth my membership fees, the technical helpline is a great benefit for NCCA members.
Thanks again to the NCCA for all your help.
Mike
newslink page 6
From the President Paul Pearce
recently sat down to
consider who my best I clients were and how I
could increase the number
that I had. I am sure you are
aware that 80% of your work
comes from 20% of your
clients. Now that maybe
enough for some, but in the
present climate I have found
that those 20% are not
spending what they used to.
I wanted to find out what I
could do to change this, not
only to assist my clients to
spend more but also to
increase the spend from the
remaining 80% in some way. Well, at least some of
them anyway.
The first thing I needed to do was find out where
my clients came from. Were they long term? Part
of a niche group? Friends and family? Did they
start as referrals? From my website? And so on…
Luckily I have tracked my client base for some time
so the information was readily available, however I
had never really used it to its full potential.
The next thing was to analyse the data and see
where there could be improvements. What was I
doing differently today to five and ten years ago?
One thing I had noticed was that I had not visited
my corporate clients in a while and most of these
are within the niche areas of my business - a
coffee and a chocolate Hobnob was the order of
the day and I'd stopped doing it. Another thing I
noticed was that I had stopped sending out my
free report (Consumers guide to Carpet Care). This
wasn't a conscious decision, it was just that I had
got too busy doing other things and thought “I can
do that next week” and, of course, by the time
next week arrived it was 'this week' and something
else got in the way.
I also wanted to see which of my clients were
paying me the higher invoices as well as which
work had given me the least hassle. This was a
harder thing to do, because I could see from my
data who my highest tickets were, but not
necessarily where I'd experienced the least hassle.
So, let us define 'hassle'. Well, for me, it's mainly:
! Work that is difficult to acquire
! Extensive travel-time to and from jobs
! Lengthy and difficult jobs
! Clients who take their time to pay
There are other factors, of course, but these are
the main ones.
I then had to sit down and
write out my spreadsheet and
search the back of my memory
for some of the information
which I was missing (Note to
self: make sure I collect this data
in the future).
The next thing I looked at was
organisations I am a member of, which I use to
help me acquire new business, to see if my
membership was paying off. I am not talking about
NCCA or IICRC, I believe them to be minimum
requirements in our industry. I am talking about
referral and other prestige organisations, of which
I am involved in quite a few. As part of my strategy
I will now evaluate how I use these organisations
and make a concerted effort to utilise them in my
marketing programs to seek new business.
In the past I have carried out targeted marketing
campaigns with certain client groups, which have
proved very successful, but this is not
something I have done in the last three
years.
After carrying out this much-
needed analysis of my business
I am now ready to put a few
things in place. First of all
revitalise my free report, next
update my brochure and target the niche's I have
had success with in the past. Revisit my client list,
sack a few, enhance one or two others, upgrade
some that I missed and reintroduce the coffee and
chocolate Hobnob visits (very important this
one!). This should allow me to ramp up my 80/20
rule with a new heightened focus.
newslinkpage 7
Last printed issue of Newslink!This issue of Newslink will be the last printed edition you will receive. Your monthly publication will become 'paperless' from the July edition onward.
Every month you will receive an email notification informing you that Newslink has been published online. You will be able to view your magazine by clicking on the links within the email and even download your own copy for your digital library.... freeing up valuable storage space in your office!
So, if we don't already have your email address, or it has recently changed, please email Nicky: [email protected] with your up-to-date details.
PLEASE NOTE: IF WE DO NOT HAVE YOUR CURRENT EMAIL ADDRESS YOU WILL NOT RECEIVE NOTIFICATION EACH MONTH WHEN NEWSLINK HAS BEEN PUBLISHED.
ncca June 2013
The official journal of the National Carpet Cleaners Association
newslink
Photograph©Bolon Flooring
Features:
Carpet Recyling
Bolon Flooring
newslink page 8
Resilient fabric floors? Surely not!t was a call from fellow member
and friend, Ray Austin, that opened I my eyes to a completely new world
of flooring.
He asked me if I knew much about
Bolon flooring and how it should be
maintained. To my shame I had never
heard of Bolon so, as we talked, I typed
the word into Google. As I scanned the
front page of their site I thought I was
looking at a carpet and suggested to Ray
that Paul Pearce might be the best
person to talk to as he is the carpet
expert.
At the other end of the telephone line
I could almost feel Ray raising his
eyebrows at my stupidity as he retorted
that Bolon made resilient flooring. You
could say I was 'floored'.
Since then I have been doing some
research to find out what I can about
the Bolon company and its products. Firstly, I
learned that they are from Sweden and that their
name is a combination of the first and last letters
of the Swedish words for cotton and nylon.
Then I found that Bolon has been in existence
since 1949, when Nils-Erik Eklund had the great
idea of using textile waste to manufacture woven
rag rugs. Annica and Marie Eklund, the
granddaughters of the founder and the third
generation of Eklunds to own the company, then
refocused the operation and became the first in
the world to produce woven vinyl floor coverings.
They took over the business from their parents in
2003 and since then have built what I can only
describe as a design company that manufactures
vinyl flooring.
Bolon flooring is loom woven vinyl with a glass-
fibre reinforced vinyl backing. As a woven product,
its structure is naturally irregular which gives it a
completely different character to conventional vinyl
flooring. This has allowed their design department
to come up with some very individual products and
colour combinations greatly appreciated by some of
the world's leading architects.
Ph
oto
grap
hs
©B
olo
n
Keith Robertson
Stoneman’s Corner
newslinkpage 9
Continued on next page
Jean Novel, a renowned French architect who
discovered Bolon a number of years ago, and has
used it in his own workshop, commented that he
liked the way that the girls had taken a product
that was boring and made it modern and
fashionable.
Bolon are very upbeat about their products and
market themselves with statements such as, "For
us, flooring is so much more than just something
to walk on. It's an experience. Our flooring is
design, fashion, cool, crazy and rock 'n' roll."
Their enthusiasm has been infectious and their
client list reflects this, Giorgio Armani, Dolce &
Gabbana, Lacoste, Google and Sheraton are
among their commercial customers.
After meeting British designer Paul Smith, Annica
Eklund, Managing Director of Bolon said, "Meeting
him is like a massive dose of vitamins!" Paul Smith
is best known as a fashion designer, but has also
designed furniture and fabrics. It was an accolade
to Bolon that he started to use their products. On
one project he had the product cut into four
different parquet patterns to produce the final
design. He has also used Bolon products in his
stores. Early on in their relationship he said, “It's
great to be using this woven vinyl flooring from
Bolon because I have never used it before and
didn't realise it was so versatile. I love all the
different finishes and colours and hope I can
incorporate it into my new projects around the
world."
In 2010 Bolon added their first jacquard loom,
which allowed for the production of exciting
vivid fabrics. Their flooring is so revolutionary
that top design houses such as Missoni have
worked with them to produce one of their
fascinating ranges of products.
Bolon flooring looks like a textile floor
covering yet has all the practical advantages
of vinyl flooring, particularly when it comes to
long-life, appearance retention and
maintenance. The finished product is also
water-resistant and slip-proof which lends
itself to high-traffic commercial projects. It is
produced, in particular, for public environments
such as shops, hotels, and offices. Bolon stress that
their products meet all the stringent standards for
wear and durability, fire safety and sound
insulation.
It is installed in very much the same as other
vinyl flooring and the company have developed a
technique to make invisible joints.
The product itself is extremely versatile and has
led to 'Wing' - a flooring tile which can be
produced from a number of different ranges and
combined in an almost limitless variety, allowing
newslink page 10
Continued from previous page
architects and designers to combine a large
permutation of colours and textures into a
personally designed floor.
It is clear that Bolon is driven by knowledge and
creativity, so it will be interesting to see if they will
solely focus their design and sales on commercial
applications or whether they will, in the future,
decide to also market their products to the upper-
end of the domestic market.
As we know, all flooring, whether resilient or
fabric and regardless of quality, still gets dirty. Bolon
recommend that an effective system of barrier
matting is used to keep dirt at the door. The flooring
itself should be regularly vacuumed and a good
maintenance programme will include scrubbing
with plain water. If the flooring is soiled, a neutral
detergent can be used. Small areas can be cleaned
by hand, but a machine can be used if the area is
larger. If the floor has been allowed to become
heavily soiled, deep cleaning is required. Bolon
recommend the use of a roller scrubber-dryer using
warm water and an alkaline cleaner (pH 9-11).
First apply the cleaning solution (if using a
scrubber-dryer, first shut off the vacuum and then
apply the cleaning solution) and allow surface
contact for five to ten minutes while making sure
the surface doesn't dry. Next, rinse the flooring
thoroughly with clean water at least twice until it
stops foaming.
If you haven't access to a scrubber-dryer I would
suggest that you make use of a standard speed
single disc rotary and a reasonably soft brush.
Rinsing can be accomplished using your carpet
extractor and a hard floor tool.
Some of the Bolon products have a protective
coating applied when the floors are first installed,
so check which product you are working on and if
they had been protected then they will require a
reapplication using a Bolon's product.
Bolon have grown their business towards a
£24,000,000 annual turnover and are
manufacturing some of the most exciting flooring
that I have ever come across; I am looking forward
to working with the product from time to time. I
am also deeply impressed with what Annica and
Marie Ekland have achieved. As interesting as the
products from companies such as Amtico and
Kardean are, for me this has turned resilient
flooring on its head.
In her recent inspirational book, 'The Story of
Bolon', available as a download online at
viewer.zmags.com/publication/24cf7166, Annica
Ekland is quoted as saying, "Once you have
visualised your dream collaboration, the rest is
easy."
I urge that you seriously consider this quotation.
Note Annica didn't say, "Once you have visualised,
the rest is easy," but includes a critical addition,
‘your dream collaboration’. What can you learn
from this?
Are you, in your business, building collaboration
with client's you can benefit from by your
association with them, building collaboration with
your employees and building collaboration with
your Association, the NCCA? Just like Bolon take
strands and weave them into innovative fabrics,
we should be taking these three strands and
weaving them to build and strengthen our
companies.
newslinkpage 11
atching Breakfast TV recently, I had
a powerful reminder of how W delicate the balance is between
good and poor personal healthcare.
The programme ran a piece on the latest UK
coins to have been
issued. Because
copper has become
more expensive, the
new generation of
coins are no longer
using this metal.
Instead of being a
copper/nickel alloy,
they are now steel
with a nickel
coating. This nickel
coating wears off in minuscule amounts.
Most people do not encounter any ill
effects whatsoever from handling these new
coins. However, a small percentage of people
with sensitive skin can develop an allergic
reaction. Minute cracks in the skin will allow the
eroded nickel particles to penetrate. In those with
a predisposed sensitivity, the result is similar to
eczema.
The pharmacist being interviewed for the
programme advised that sufferers should either
wear protective gloves when handling coins, apply
an emollient cream to their hands, or both. The
amount of emollient required was stated as being
one kilogramme per month. That's an awful lot of
cream!
This news item came as a stark reminder to me
about our own healthcare when it comes to
cleaning. During a recent training course, I
demonstrated some procedures wearing my
protective gloves, informing delegates of the
necessity of PPE. When the
course later progressed to
practical hands-on, the delegates
were provided with their own
protective gloves, but a large
proportion of the class declined to
use them, stating a loss of the
sense of touch. Balderdash!
Most of the detergents and
chemicals we use will de-
wax our skin. That's what
they're designed to do.
The skin, once de-waxed,
has lost its natural
protective barrier against
infections and injuries.
It is well documented
that some industrial injuries and illnesses can take
many years, even decades, to manifest
themselves. Only by being diligent about your
personal protection, and your duty of care to both
your employees and others, will you be able to
minimise your exposure to risk.
Finally, as an added bonus to good skincare, I can
recall many years ago, after I had begun to take
this issue more seriously, my (then) wife
commented on how much nicer my smoother skin
was. Now that has to be a good thing doesn’t it.
The price of poor personal healthcare Ken Wainwright
newslink page 12
he excellent news for TrustMark members,
and everyone who may be thinking of T joining, is that our category listing is now
being reviewed by the TrustMark Board.
We are currently listed under the category of
'Handyman', which has been a deterrent for some
of you in joining the scheme. However,
following a successful meeting this month,
our application to become an approved
Scheme Operator with our own 'Carpet
and Upholstery Cleaner' category is
now being considered by the
TrustMark Board at their next
meeting. Providing it meets
with their approval, we
should have the
category live by the 19th
July.
With the number of
new 'multi-trade
associations', and on-
line 'approved-trader'
directories, many of
whom have no
standards relating to our
industry, it was decided that we need to find some
way for our members to stand out from the rest
and build consumer confidence.
It was suggested by some members that we fight
for government recognition, but the truth is that
carpet and upholstery cleaning isn't regarded as a
'dangerous activity' like fitting a gas appliance in a
home. Therefore it is highly unlikely the
TrustMark Update - Excellent news for members!government
will ever award
us a scheme
exactly like 'Gas
Safe'.
Nevertheless,
we looked for something we can use and for
18 months the NCCA directors worked
incredibly hard behind the scenes to enable
the NCCA to build an exclusive
arrangement with TrustMark.
TrustMark is a quality mark, which
operates a framework under which there
are at least thirty listed areas of trade in
the repair, maintenance and
improvement sector, including trade
associations and local government
trading standards teams.
As TrustMark is a consumer facing
Government programme to help
stop rogue traders by endorsing
approved contractors, registered
companies are also
recommended by The Citizens
Advice Bureau and Office of Fair
Trading, amongst other officially recognised
organisations.
TrustMark affiliation is exclusive to NCCA
members that fulfil the necessary criteria*. In fact,
because the NCCA are recognised by the
government as the experts within the industry, we
were asked to set the criteria for TrustMark for
their category of Carpet and Upholstery Cleaning.
NCCA COURSESCarpet & Upholstery Cleaning 5th - 6th July27th - 28th September22nd -23rd November
Spot & Stain Removal25th October
Health & Safety19th September
Carpet Cleaners Carnival14th September (Wicksteed Park,Northamptonshire)
NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.
IICRC COURSES (HERTFORDSHIRE)Upholstery & Fabric Cleaning Technician with Paul Pearce9th - 10th July
Carpet Cleaning Technicianwith Paul Pearce29th - 30th October
Held at Alltec Network, Royston, Hertfordshire. Tel: 01763 208222
IICRC COURSES (SURREY)Carpet Cleaning Technicianwith Adam Jankowski24th - 25th July
Upholstery & Fabric Cleaning Technicianwith Adam Jankowski6th - 7th November
Held at National Flood School, Surrey. Tel: 01252 821185
Visit: www.iicrc.org
for further details on all IICRC Training Courses.
Diary Dates 2013
A lot of carpet cleaners in the industry have craved
this type of acknowledgement from the
Government for years. The NCCA has achieved it
and ensured it is an exclusive benefit for our
members. So stand up and be counted, this is as
close to 'Gas Safe' recognition that our industry
can currently achieve.
*Available to NCCA Members with a minimum of
two years recent industry experience, an Advanced
Spot & Stain Removal training qualification, and a
signed declaration regarding health and safety.
newslink page 14
he more serious
upholstery cleaning T problems (cellulosic
browning, colour
migration/bleeding, and
distortion) are mainly caused
by over-wetting the fabric.
However, selection of
appropriate cleaning
equipment and chemicals,
using the upholstery tool in
such a way as to avoid over-
wetting and ensuring that the
item is dried quickly following
the cleaning process, will go a
long way in helping to avoid
this type of damage.
Of course it goes without
saying that, prior to any
cleaning taking place, a full
appraisal of the items to be cleaned should always
be performed, otherwise even the most skilled
technician can be caught out. This means
identifying the fibres and construction as a well as
carrying out the relevant tests. Sadly this exercise
is often omitted… still!
So, what type of chemicals will you need to
successfully clean upholstery? Well, there are a
wide variety on offer, and ultimately obviously the
choice is up to you which one you choose.
Firstly you need to make sure you use a chemical
cleaner that is suitable for upholstery fabrics.
These have been specially formulated to consider
the level of wetting and penetration required
when cleaning these items. Carpet cleaning
chemicals (sometimes used by technicians to clean
upholstery) may contain more aggressive solvent
additives and alkaline builders, combined with
surfactants. These products can penetrate beneath
the surface of the fabric where unstable dyes,
cellulosic material, and upholsterer's marker pen
offerings are often waiting to be released!
Improve your upholstery dryingtimes Derek Bolton (Honorary Member)
newslinkpage 15
Bear in mind, that when you are cleaning
upholstery fabrics you are cleaning a porous
surface that is about as thick as an item of
clothing! Colour migration/bleeding, cellulosic
browning and distortion become a far more likely
proposition if your cleaning solutions penetrate
into the fabric's
backing or
interior fillers.
It is also very
important to
ensure that you
read the
instructions
that accompany
chemicals very carefully.
This may sound daft, but
not everybody does.
Cleaning chemicals do
not all work in the same
way; some require long
dwell times, others a few
minutes and there are
those that can do the job on contact. It is worth
remembering that the ones requiring the longer
dwell times will need more product to be applied
and the fabric, in this case, will take a little longer
to dry.
A good hand tool will also be needed to improve
upholstery drying times. In recent years there has
been an emergence, on the market, of several very
good specialised low moisture upholstery hand
tools. Their design minimises the amount of
water/cleaning fluids by the clever use of re-
directed spray tips and/or including the jet within
the vacuum's airflow system which, in turn,
prevents the moisture penetrating through to the
interior fillers.
Try out the various upholstery tools currently on
the market, some are easier to use than others.
Select one that does the job for you; please don't
decide on price alone as you may miss out on
some excellent equipment that will prove to be
very cost effective in the long-term.
Finally, the use of terry towelling, to remove any
excess surface moisture (also an opportunity to
check on whether
the fabric is really
clean) and a
strategically placed
air mover will greatly
reduce drying times,
with the added
benefit that the air
mover will keep you
nice and cool.
Gone are the times
(hopefully) when
upholstery fabrics took ages to dry. If some
consumers in the dim and distant past were to be
believed some three piece suites took days to dry!
REMEMBER… it's a well-trained cleaning
technician who makes the chemical and
equipment work for them. It's no use having the
best kit or cleaning chemicals in the world if you
don't use them to their maximum potential.
Combine the right tools with the appropriate
cleaning agents add a dash of flair (technique)
and your cleaning results will improve and so will
your drying times.
Carpet Recycling UK - celebrating achievementsLatest figures show diversion of carpet waste from
landfill increased to 21.4% in 2012 - a rise of 30%
on the previous year's 16.5% rate. Carpet Recycling
UK's significant achievements, in finding new uses
for waste carpet and exceeding targets, have been
recognised with the industry scheme funded by
major carpet manufacturers winning the Landfill
Diversion Strategy category of Resource Revolution
Awards 2013.
Laurance Bird, director of Carpet Recycling UK,
examines the reasons behind this success and
highlights goals for the future.
rom power generation to providing fresh
flooring in a church, it's amazing how F widely the concept of recycling waste
carpet and carpet tiles is spreading
across the UK throughout a diverse
range of organisations and
businesses.
Five years ago, when Carpet
Recycling UK was formed as the
industry-backed association for
recycling and reusing waste carpet,
the vast majority of the 400,000
tonnes of this waste arising
annually in the UK went to landfill.
Today, more and more of this material is being
reused or recycled thanks to sustained efforts
across the entire supply chain in capturing rising
waste tonnages, along with entrepreneurial
commitment to developing new outlets and
markets for all types of carpet waste.
Of the 85,000 tonnes diverted from landfill in
2012, the recycled and reused portion was 36,000
tonnes, while 49,000 tonnes were sent for energy
recovery via cement kilns and power generation
plants. Energy recovery grew by 44% or 15,000
tonnes as the high calorific value of carpets
became more widely recognised and exploited.
Last year also saw record levels of carpet
production offcuts - more than 6,000 tonnes -
diverted from landfill by UK-based members of
Carpet Recycling UK. These manufacturers provide
our core funding and are establishing their
leadership in producer responsibility. They
prevented 6,049 tonnes of offcuts from the
Continued on next page
production process going into the ground -
representing a diversion rate of 99% in 2012.
Recycling back into new products was by far the
majority outlet at 5,241 tonnes with only 808
tonnes used for energy recovery.
So what are the secrets of our success so far? Of
course, none of this could have been achieved
without engaging the flooring sector from the
outset. Participation by manufacturers, retailers,
flooring contractors, and distributors in collection
and recycling schemes is capturing rising volumes
of installation offcuts and uplifted carpet for reuse
and recycling with associated potential savings on
disposal costs.
Greater recycling capacity at specialist facilities
designed to handle carpet waste, whether for
reuse, recycling or energy recovery ensures there
are genuine alternatives to landfill. Investment in
new machinery, together with growth in the use of
Continued from previous page Looking ahead, CRUK goals for 2013 include a
23.5% landfill diversion target, plus:
Increasing reuse, recycling and energy recovery
outlets, thus improving choice, collection and
transport logistics across the UK.
Recruiting manufacturers, distributors, retail
and flooring contractor members to help
support collection infrastructure growth and in
turn improve recyclate value.
Increasing awareness of carpet recycling
opportunities and recycler initiatives across the
value chain, including waste management and
local authority decision-makers.
CRUK's ultimate target is 25% landfill diversion by
2015 and by continuing to work together, we are
confident we can achieve this.
Regular professional cleaning extends carpet life
- an environmental advantage being given to
your customers.
! Spread the word that clean carpet can
potentially have a second life, particularly with
tiles.
! Help third sector carpet tile reuse companies
locally to refurbish tiles to add value for resale.
! Join CRUK and promote your benefits across the
carpet industry - contact Marie Rhodes on 0161
440 8325 or [email protected] or
visit our website www.carpetrecyclinguk.com
!
!
!
!
How can NCCA members help in this drive to find
higher value for end of life carpets?
newslink page 18
fibres from carpets for equestrian surfaces and
felts, such as underlay, is continuing to drive
improvements in the recycling infrastructure.
There is growing demand from rising numbers of
outlets that can find a useful second life for uplifted
carpet tiles that can be cleaned and reused by third
sector organisations. Opportunities are growing for
re-use, and particularly for social benefit which
enables this service to be accessed by more people.
Social enterprise South Wales-based CRUK
member, Greenstream Flooring CIC, is collaborating
with housing associations by collecting unwanted
carpet tiles from retail and corporate sources.
These are sorted and offered for resale as an
environmental and low cost flooring option, saving
money for social housing providers.
Another great example is Nottingham-based
CRUK member, Carpet Tile Recycling (CTR), which
specialises in the recovery and reclamation of used
carpet tiles. In partnership with another CRUK
member, Loughton Contracts, CTR removed 30,000
square metres of carpet tiles from Canary Wharf in
London.
After sorting and grading, some of these
recovered tiles found a second life in St Saviours
Church in Nottingham when it was refurbished for
improved use by the local community. Savings
made by using the recovered high performance
tiles with Invista Antron® pile fibre, which still had
many years of life left, freed up
funds to complete other projects
within the building, further
extending the benefits of carpet tile
recovery.
Train as a floorsanding professional
SUCCESSFUL COURSE COMPLETION PROVIDES OPTIONAL MEMBERSHIP TO
THE NATIONAL AFFILIATE NETWORK
WE’RE NOW TAKING BOOKINGS FOR OUR NEXT
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Terry Guilford (The Ultimate Floor Sanding Co.)Pre-finished paradise
newslink page 20
recently attended a
seminar on wood I flooring, it was a
fairly basic affair
designed for those
entering the industry;
consequently for much
of the first session I
found myself totally in
agreement with the
speaker. However, after a
quick coffee break, two
subjects were broached
where I found
myself largely
disagreeing with
the opinions of
the speaker, a
risky business
since he is
highly respected
in the industry
and one of the
few fully
qualified to give
evidence in a
courtroom in
disputed wood
flooring cases. So what were those two subjects
that were so contentious? Well, the first really
wasn't really debated over for very long; our host
(using old material) had suggested that floor
sanding and finishing was dusty and smelly,
although very quickly
accepted that times and
technology had moved
on and the latest
equipment and finishes
no longer suffered from
these maladies. The
second subject was
rather more hotly
disputed, however, and
we largely agreed to disagree. What was it that
caused us to be at odds? It was the subject of pre-
finished wood flooring.
When I started laying wooden floors there were
very few pre-finished products. With the exception
newslinkpage 21
of Junckers most were engineered boards. If you
wanted a wooden floor it was purchased in its raw
state, acclimatised, laid, acclimatised a bit more
and then sanded and finished. The flooring came in
various grades, number one (the highest grade) was
generally only used in the best sports halls, select
and better number 2 grades were generally very
acceptable and factory grade was ok. The lesser
grades would sometimes have open or loose knots
in the occasional board, but these would be
weeded out during the fitting process. Personally I
would never fit them and herein is my first issue
with pre-finished floors. Many of these floors seem
to have a large numbers of solid looking knots
which people find acceptable, what they don't
seem to realise however (until the floor is sanded
for the first time) is that these knots are in actual
fact a resin filler used to fill a hole. So that solid
looking wooden floor is actually a lower quality
timber that would have been rejected by any good
floor fitter had it been purchased as raw timber.
My second point involves what is known as 'over
wood' and of course the manufacturers ugly (in
my opinion) attempt to conceal it. Over wood is
the small lips in the boards caused by the natural
expansion and contraction of wood; obviously
when the boards are machined they are all the
same thickness but site conditions means the
individual staves will alter their size slightly. In a
floor that is subsequently sanded this isn't an
issue as these lips will be removed (much like a
properly ground marble floor). In a pre-finished
floor the manufacturers apply a small bevel to the
sides of each board to help disguise these lips (if
you thought they were there for any other reason
Would you like to train as a floor sanding professional?
Well... this is your chance! Simply identify what you
think caused the stain (right) on an oak kitchen work
top and, on a less serious note, what you think it
resembles, AND YOU COULD WIN A PLACE ON OUR
FLOOR SANDING COURSE - WORTH £395 + VAT! For
your chance to win, email your answers to Terry Guilford
COMPETITIONCOMPETITIONCOMPETITIONWIN A PLACE ON OUR TRAINING COURSE!
BIG
PRIZE!
STILL NO WINNERS... SO SEND US YOUR ANSWERNOW AND IT COULD BE YOU!
HERE’S A CLUE: famine staining
Continued on next page
newslink page 22
Continued from previous page
In October, James MacNamara from Cleaner
Carpets (m1995) will be climbing to Mount
Everest Base Camp to raise money and
awareness for the Make-A-Wish Foundation.
He is hoping to raise £6500 for the charity.
Make-A-Wish Foundation® UK is a charity
with a single purpose - they grant magical
wishes to children and young people aged 3-
17 fighting life-threatening conditions.
Make-A-Wish has granted more than 8,600
magical wishes over more than 26 years. Their
wishes transform lives!
For many families the Make-A-Wish memory
can be the last happy memory they have of
their child having fun in a magical world,
surrounded by family and friends - rather than
memories of days and weeks of painful
treatments and hospitalisation. The memory
NCCA member’s Everest challengeof the wish may be of their child laughing and
enjoying being a princess or zoo keeper for
the day or meeting a favourite celebrity. In
years to come, the family can look back and
remember that special time.
James has been training hard at the gym
and hiking in preparation for this 18-day
gruelling challenge. He is now halfway there
with his fundraising and is hoping that his
fellow carpet cleaners can help him reach the
target he's set himself.
Every donation, no matter how small, will
help create special memories for these
children and their families. All donations will
be very gratefully received.
If you would like to donate to this charity,
please visit:
www.justgiving.com/everestchallenge2013
originally you were wrong!).
The third issue concerns the finish that is applied
to these boards. The retailer will tell you that the
UV cure polyurethane usually applied to pre-
finished floors is far tougher than any site applied
finishes and they are largely correct. What they
don't tell you is that the amount applied is, in
many cases, very thin and technically needs site
finishing in any case, for this reason, and also to
seal the joints. Also these finishes do not have the
beautiful natural appearance of the best site
finishes but generally look bland and do nothing to
enhance the grain of the timber.
So in summary, pre-finished floors can work out
cheaper than site finished floors if you buy on
price and don't seal them afterwards, but if you
do this don't make the mistake of thinking you are
getting the best of flooring. Of course there are
good quality pre-finished boards out there, but as
late-comers to the wood flooring market the UK
consumer is not as well informed as his American
counterpart and is easily convinced by a smooth
talking salesperson. But beware, the issues
surrounding cheaply manufactured wood floors
sometimes only surface when they are sanded!
newslinkpage 23
Member referral report
During the last month there have been 48 recommendations for full members
provided by the NCCA.
This number is made up of referrals from the NCCA office, as well as potential customers contacting
members direct through the website.
3 of these referrals came from members of the public who obtained our contact
details from magazine articles.
New NCCA Members
Jon Massie
Liverpool, Merseyside
David Horsfield
Dundee, Dundee City
Michael Aldridge
Portsmouth, Hampshire
newslink page 24
attended the IICRC Rug
Cleaning Course held at I The Big Clean at Ewell in
Surrey on the 20th to the
22nd May. Organized by
Woolsafe, the course tutor
was Ruth Travis from Denver,
Colorado, also known as 'The
Rug Lady', ably assisted by
Paul Pearce.
There were fifteen
delegates on the course
from all over the country,
with a huge range of
experience in cleaning rugs,
from Pierre de Wet with his
own rug cleaning plant and
Jamie Pearson from Cleaning
Systems UK, who has been
cleaning since he was in short trousers, to people
with only a few months in the industry who had
shied away from rug cleaning until going on the
course.
During the three days we covered rug
construction, from tribal rugs made by nomadic
tribes in the middle east and the US, through
factory made hand-knotted pieces, all the way to
machine made face-to-face Wilton rugs made in
Europe and America.
Already I have found it is so confidence inspiring
for my clients when I can spend a few minutes
looking at their rug and give them an accurate and
informed description of where, and how, it was
made that selling rug cleaning has become SO
much easier.
The whole cleaning process was covered,
including initial survey, pre-clean testing, choice of
cleaning method, dry dusting (we all got to play
with Pierre's Rug Badger which is a brilliant piece
of kit), all the cleaning methods (from dry
compound to submersion in a washpit), finishing
with drying (including using The Big Clean's
awesome centrifuge), blocking to prevent
distortion and curling, fringe cleaning, finishing
processes and wrapping and storage methods.
There was even a section on repairing damage and
replacing backings.
IICRC rug cleaning course Glyn Charnock
newslinkpage 25
Everyone on the course also had the opportunity
to bring rugs with them and some of them were
cleaned. I took a Chinese rug with me which my
client insisted was silk (it wasn't!) and Ruth and
Pauls experience revealed some interesting faults
and problems which I hadn't noticed, including
pile reversal damage, probably caused by
inappropriate grooming following a previous clean,
which didn't become apparent until after it was
cleaned - something I could potentially have been
blamed for if it hadn't been spotted!
This was definitely one of the best courses I have
ever attended. Ruth is an excellent tutor,
answering every question with a depth of
knowledge gained over decades of working with
rugs. A fantastic three days of great information,
practical demonstrations and hands-on rug
cleaning. Everyone gained a huge amount of really
useful knowledge and practical experience. I, for
one, am much more confident in selling rug
cleaning services to my clients now and know I will
be making much more money from this service in
the future.
Paul is currently applying to IICRC to teach this
course, so we will have our
very own UK trainer in the
near future. I would
recommend everyone who
cleans rugs to go on this
course. Rugs can be
difficult to clean well and
can be unpredictable in
how they react to the
cleaning process. This
course will furnish you with
the knowledge and
confidence to provide the best possible service to
your clients and most importantly, enable you to
charge appropriately for the service you are
providing.
Paul Pearce ablyassisted Ruth Travison the course
newslink page 26
acuuming is the first and most V important step in maintaining a
healthy soft furnishing item.
So why should the customer regularly
vacuum their carpets?
The answer is, to remove all the loose soil
that has accumulated. More often than not
the customer hasn't carried out this basic
function satisfactorily, allowing the carpet to
'put on a lot of weight'. Over the months the
weight of loose particulate soil left in the
pile and the backing, if not vacuumed
properly, will equal the weight of the carpet
itself.
This should be a good
enough reason for us to give
the carpet (and furniture) a
thorough vacuum before we
start the actual cleaning
process. With over 80% of the
soil within a carpet being
loose, it is well worth doing
and doing properly.
The 'no vacuum procedure'
means more work on the wand plus more
moisture being used, which equals a longer drying
time and possible wick back of residual soil
contained in the backing.
Educate your customer to vacuum properly,
therefore keeping the carpet cleaner and leaner.
Couple all this healthy vacuuming with a good
thorough clean, following the correct procedures
and carefully ensuring that no residues are left
behind, and the result will be a healthy carpet as
well as a much 'slimmer' one.
Letting your customer know that you will be pre-
vacuuming before starting the cleaning process
(and why you will be doing this) is also another
excellent selling point when promoting your
business, because for every one of you doing the
job properly by vacuuming first, there will be ten
other cleaners out there who can't be bothered!
Vacuum the carpet first NCCA Library
newslink page 28
How to get the employees you want
The Forum of Private Business (FPB) is a not-for-profit business support organisation focussed on the growth and profitability of small businesses. It offers a comprehensive package of member services to help firms make money and save money. Visit www.fpb.org
Robert Downes (FPB)
mployers trying to recruit
new staff are being E inundated with unsuitable
candidates, but struggle to fill
vacancies as talented individuals
choose to stay put, according to a
recent survey.
Research from the Chartered
Institute of Personnel and
Development (CIPD) has shown
three quarters of organisations
have seen an increase in the
number of unsuitable candidates
for job vacancies.
Standing out from the crowd is important. If
your job advert is going to print, make sure it is
well-designed and eye-catching so it jumps off
the page and sticks in the mind of jobseekers. In
print and online, use an attention grabbing
heading and don't be afraid to put a little bit of
your company's personality into it; prospective
candidates want to get a good idea of the place
they could potentially be working.
Don't be vague in your advertisement either. If
If you are looking to employ staff,
follow these top recruitment tips to attract and
select the best candidates:
!
!
you want to persuade someone that leaving
their current role to come and work for you is a
good idea, you need to give them enough
information to make an informed decision. By all
means, keep the advert short and sweet, but
include links to further information including a
clear job description and person specification so
the applicant knows whether the job is suitable
for them. Being specific about what you're
looking for should cut down on the amount of
unsuitable applicants who think 'I could
probably do that'.
newslinkpage 29
! If you have a clear job description and person
specification, this also has the added benefit of
making it easier to select candidates for
interview by matching their applications to your
chosen criteria.
! Your job advert is just that, an advert, so treat it
like you would any other promotion and really
sell your company. Tell prospective candidates
why they should come and work for you? Are
you a growing, employee-friendly company? Do
you invest in your staff's career development and
training along with a great benefits package? If
so, tell them about it. You could also ask your
existing employees what attracted them to apply
and use this information when writing the
advert.
! Always do your research. Look at recent job
adverts for similar jobs; how much do they pay?
How much do your competitors pay their staff? If
you're trying to attract the best talent but you're
paying the same salary you did ten years ago,
you may be pitching the job at too low a level and
that's why you're getting applications from
unsuitable candidates.
! Don't just rely on traditional recruiting methods
either. Advertising jobs on recruitment sites, with
agencies and in local newspapers are still the
main channels for finding new employees, but
you could also try alternative methods such as
letting your professional contacts know that
you're recruiting and ask for referrals or use social
media to spread the word. Also, if you're hiring
for a specialist job, consider advertising in a
professional publication like the NCCA rather than
general ones. This will guarantee you a more
targeted audience and more relevant
applications.
! Before you put the advert out there, put yourself
in the shoes of a potential applicant and ask
yourself, if you were your ideal candidate, would
you apply for the job? If the answer is no, then
you need to go back to the drawing board.
To ensure that you
get your
recruitment
practices right,
members of the
Forum can access
free or discounted
HR templates. I For
more information
on recruitment, call
our member
helpline on 0845
130 1722.
Items for sale
BUSINESS FOR SALE
EQUIPMENT FOR SALE
VAN AND TRUCKM0UNT FOR SALE - £4000
VACANCY & BUSINESS OPPORTUNITY
CITROEN RELAY HDi LWB HR + TRUCK MOUNTED CARPET CLEANING MACHINE
Small, long-established, reputable NCCA Registered, working carpet, upholstery and soft furnishings cleaning company.
Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry cleaning system. Domestic and commercial clients. Genuine interested parties
only please to call 07903 497298 and leave details.
Prochem 250 ft vacuum hoses for truck mount - £150.00. Chemspec hose reel for truck mount plastic - £200. Prochem
sadle tank for truckmount 227 litre/60 gallons - £300.00.Contact [email protected] for further information
or contact andy on: 07970 544806.
IVECO van, 2001, very good condition, 2800 cc engine size, 124,000 miles, fitted with shelving, all the necessary hoses, 2
wands go with it + Steam Way Sidekick 6100 truckmount, very good condition with 2165 hours on the clock. As an extra goodwill gesture we will include a rotary jet extractor R X 20, which is worth more than £2000 to buy brand new! Selling price is NON NOGOTIABLE because this very good price for
someone maybe looking at starting up in the industry. Interested buyers are more than welcome to come to Market
Harborough and test drive the van and truckmount. MOT until end of March 2013 and Tax until end of Feb 2013. Call
Angelo on 07949 214588.
Experienced full time Carpet and Floor Care Technician required. Own van and equipment an advantage but not
essential. Good business incentive package (profit share or buy in). Area coverage M4 corridor from Bristol to London. Apply by email to [email protected] with full CV, etc.) or telephone: 01672 871882 or mobile:
07831 172743.
VAN: Year-56plate. Miles-38453. TAX-End March 2013. MOT Due-August 2013. Serviced March 2012.
TRUCK MOUNT: Chemspec 860 High Heat. Hours-2537.5hrs. This was Chemspec's largest and most powerful petrol truck mount. The same was used as their demonstrator mounted on a trailer. It is designed as a dual wand system so a 2man
team can work continuously at impressive distances if required, but equally can be run as a simple wand system.
The machine is mounted on the vehicle complete with: large waste tank, large capacity clean water tank, retractable hose
reel for easy filling, fuel tank, chemical shelf, 5 x 50' extraction hoses on van mounted reel for easy set up, 5 x 50' solution hoses on van mounted reel for easy set up, 3 x large carpet
wands, 1 x Hand Tool, 2 x yellow/black hose pavement ramps, chemical tanks. We have it set up so you can have up to 4
different chemicals ready to go and can simply be switched from one to the other without moving/switching tanks. We
have also invested and have installed an Eberspacher cab heater (http://www.eberspacher.com/products/air-heating/)
which allows the back of the vehicle to be kept warm overnight during the winter months if the vehicle can't be garaged. This runs independently from the engine. Cost:
£10,750+VAT. Contact Peter Booth on: 01553 762762.
BUSINESS FOR SALE
EQUIPMENT FOR SALE
TRUCKMOUNT
CLEANING AND RESTORATION MACHINERY - EQUIPMENT - ACCESSORIES
MACHINERY AND EQUIPMENT
EQUIPMENT FOR SALE
RUG CLEANING CENTRIFUGE SPIN DRYER
Small, well established carpet, hard floor and upholstery cleaning business (London and Kent borders). Package
includes: 57 plate Vauxhall Vivaro LWB Van with 53k miles on the clock, Prochem Blazer GT Truck Mount machine with only
270hrs on the clock, established interactive website (which had SEO programme last year), chemicals, turbo drier, 250 feet of solution and suction hose and van mounted hose
reels, together with a property maintenance company name, website and promotional materials. Contact telephone
number 020 8309 6517. Sale price: £18,000 O.N.O.
Mobile container/bin (red) - comes with lid. Heavy duty container on wheels. L55” x W32” x H31”, ideal hose and
other carpet clng equipment storage. List price: £199 - selling for £95. Whole room drier/air mover. List price: £534 - selling for £250 (no VAT). Professional spot carpet cleaning machine,
one year old, includes vacuum hose plus product cleaning hose - selling for £250 (no VAT). 6 Litre spray bottle (comes
with nozzle) - selling for £40. Contact: Chis on: 02380 898 212 or email:[email protected]
or phone Chris on: 07970 040729.
Banclene truck mount complete with base unit, stainless steel 80 gallon recovery tank, 100 gallon solution tank, 150
feet of Vaccuum/solution hoses, floor, stair and various upholstery hand tools, inline heater and misc parts etc..The van has been sold seperately. Selling due to retirement and will consider the highest offer. Call Derek at Aquamaster on
01845 537640 - mobile 07976 218304 or email derek @aquamaster-yorkshire.co.uk
Dri-Eaz Dehumidifier 1200 as New Boxed £450.00. Dri-Eaz Sahara Pro TurboDryer - New Boxed £150.00. Dri-Eaz Dri X
Airchanger Dehumidifier New Boxed. Normal Price £1900.00. Our Price £500.00. Plus much more. For a complete list
please telephone: 07580 182 325 or E-mail:[email protected]
3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator - £15.00 for the 3, plus £5.00 p & p. Chemspec stainless steel 4
jet floor wand in good condition - £100.00 plus delivery charge if applicable. Please phone Pete Collins on 07885
804560.
Prochem bazooka plus citrus gel Good condition £20.00. Extracta electric power sprayer. Excellent condition £40.00.
Contact Lester Gale 07949 207777 based in Oxfordshire.
Saves time and energy drying rugs and greatly reduces risk of colour run - 18 months old and worked once per week doing about 15 - 25 rugs at a time, 3 Phase power, 7.5 kw motor,
largest rug 3.5 meter and drum size is 39 cm, on 6 wheels so can easily move, comes with spare belts and bearings.
Excellent condition. Cost: £6500 + vat. Call Pierre on 01223 863632 / 07554422838.
newslink page 30
NCCA Corporate Members+ Allied Insurance Services Ltd:
+ Alltec Network:
+ Amtech UK:
+ Ashby's Cleaning Equipment:
+ Asset Finance Solutions UK Ltd:
+ Bio Productions Ltd (inc. Stapro):
+ Camberford Law (insurance brokers):
+ Chemdry Franchising Ltd:
+ Chemspec Europe Ltd:
+ Cleanerswarehouse Ltd:
+ Cleaning Systems UK:
+ Cleanpro Software Solutions Ltd:
+ Cleansmart Ltd:
+ Cleantec Innovation Ltd:
+ Columbus Cleaning Machines Ltd:
+ Dri-Eaz Products Ltd:
+ Dry Fusion UK Ltd:
+ Forum of Private Business:
+ Get Booked Up Software:
+ Gleaming Insurance (insurance brokers):
+ Hi-Tec Cleaning Group:
+ Host Von Schrader Ltd:
+ Hydro Dynamix:
+ Mailboxes Etc:
+ McGregor Lloyd (insurance brokers):
+ NSL Restormate: 01670 590099:
+ Nu Life Stone Care Ltd:
+ Oates Laboratories (Europe):
+ Prochem Europe Ltd:
+ Rainbow International:
+ Restoration Express:
+ Robert Saunders Marketing Mentor:
+ Sebo UK Ltd:
+ ServiceMaster Ltd:
+ Stainshield Ltd:
+ Textile Cleaning Solutions:
+ The Big Clean:
+ The Ultimate Floor Sanding Co.:
+ The WoolSafe Organisation:
+ Truvox International Ltd:
+ Woodbridge Comercial Ltd:
0844 8156211 (I)
01763 208222 (C/M/F/T)
01444 232211 (C/M)
01322 227806 (C/M/E)
01254 584404 (FI)
01444 244000 (C)
0208 315 5000 (I)
01482 872770 (C/M/Fr)
01274 597333 (C/M/T/D/F)
01772 434333 (T/C/R/M)
01334 656787 (C/M/T/F)
01582 518467
0115 8240034 (T/C/R/M/K)
0870 733 7733 (T/C/W/M)
01772 426527 (M)
01908 611211 (C/M/T)
01772 433711 (C/M/T/W/Fr)
01565 634467
01405 813665
0845 4740068 (I)
02866 341416 (C/E/F/M/T)
0151 347 1900 (M/C)
01622 664993 (Fr)T)
01628 633336
0121 706 0616 (I)
(M/C/Tr)
0161 480 7284 (M/C)
01772 433711 (C)
0208 974 1515 (C/F/M/T)
01623 422488 (M/C/Fr)
01252 726106 (M/C/T/A)
08450 537129 (K)
01494 465533 (M)
0116 275 9000 (M/C/Fr)
01372 841467 (C)
01934 521155 (M/C)
0208 3934778 (M,C,W,K)
00353 91846488 (M/C/Fr)
01943 850817
02380 702200 (M)
01279 422220 (C/M)
C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.
The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health
and safety standards, etc. It is recommended that equipment serial numbers should be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or dispute between
the buyer and seller.
NCCA Member Benefits
Adelante Merchant Services: 01628 820500
BeValued - Home Options (specialist claimsmanagement - insurance work): Call ShaunMulvey on 01323 418432
Control Account PLC: 01527 882901
EMJ Management Ltd (workwear clothingand accessories): 02392 434650
Hibu (previously Yell) - ask for CorporateAdvertising Department: 0808 100 7890
HMCA (free legal and counselling helpline): 0117 934 2600
HMCA (medical health cover): 01423 866985
MF Oils (fuel discounts): Call Jake on 01202339197
Payatrader: 01296 660177
SiteWizard (website creation): 08450 608860
Thompson Local - ask forCorporateAdvertsing Department: 01252 390385
TrustMark (Diversity): 0115 9673767
EQUIPMENT FOR SALE - £2950Top of the range Ashbys Ninja adjustable up to 400psi
with inbuilt heater and Hot Solvent Functionality. 2 x25m vacuum hoses, 1 x silencer hose, 1 x wand, 1 x upholstery
tool, 1 x dry cleaning solvent tool. Sebo Duo agitator, Sebo Vacuum BS36, 1.5hp blower dryer, Truvox high speed buffer, Prochem Stain Removal kit, 2 x 6 litres
pressure sprayers, 1 x 1 litre upholstery / spot sprayer, vinyl mat for Ninja, and 1 terrapaulin sheet, Huge array of
chemicals including: Prochem Power Burst, Defoamer, Prochem Pre Spray Gold, Prochem Natural Carpet
Cleaner, Ashby's supreme Anti Grease, Prochem Browning prescription, Prochem Fabric and Fibre Rinse, Ashby's Extra Fresh, Prochem Odour Fresh. Box of other bits
including shoe covers; brushes, polystyrene pads, measuring jugs, dry compound.
All in excellent condition. Selling as my second business is consuming all of my time. Contact Richard 07903 841534
Dye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc.
No need to mix - just spray - wait and the stain is gone.*
*pre-test carefully and rinse out after stain is removed with cold water after use.
Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com
Yes... It
really does
work!
Yes... It
really does
work!
Yes... It
really does
work!
BEFORE AFTER
Going Going - Gone