jupas help system applicant
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Joint University Programmes Admissions System
Online Application System
User Guide (For Applicants)
Last updated on 13 October 2010
©2010 Joint University Programmes Admissions System
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This User Guide is for guiding users step-by-step through the
JUPAS online application system.
All screen captures, including contents, dates, etc., contained in
the User Guide are for demonstration purposes only.
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Table of Contents
1 GETTING STARTED 5
1.1 What is JUPAS Online Application System? 5
1.2 My JUPAS Application 5
1.3 About the System 7
1.4 Contacting Us 8
2 REGISTRATION 9
2.1 Create Applicant Record 9
2.2 First Login 12
3 PERSONAL PROFILE 14
3.1 Update Personal Information 14
3.2 Update Communication Information 15
3.3 Change Password 16
3.4 Change Email Address 17
4 APPLY FOR ADMISSION 19
4.1 School Applicants 19
4.2 Non-school Applicants 22
5 PROGRAMME SELECTION 26
5.1 Add Programme(s) into My Workspace 26
5.2 Update and Save Programme(s) into My Workspace 32
5.3 Confirm and Submit Programme Choices List 35
6 SUBMIT APPLICATION INFORMATION 38
6.1 Enter Prior Education (if any) 38
6.2 Enter Other Academic Results (if any) 39
6.3 Enter Applied Learning Courses (if any) 40
6.4 Enter Music Qualifications (if any) 42
6.5 Enter Alternative Chinese Language Qualifications (if any) 43
6.6 Enter Disability (if applicable) 45
6.7 Enter Self Recommendation Portfolio (if any) 46
6.8 View Your Application Information 49
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7 WITHDRAW YOUR JUPAS APPLICATION 50
8 CHECK MESSAGE BOX 53
9 VERIFICATION OF SUPPORTING DOCUMENTS 54
10 DOWNLOAD AREA 55
10.1 Reference Report (for non-school applicants only) 55
10.2 Request Form for Refund 57
10.3 Letter of Authorization (to be available on 1 June 2011) 57
11 ACCOUNT LOGOUT 58
12 FAQ S 59
12.1 Access to online application system 59
12.2 Login ID and password 59
12.3 Problems in using the online application system 61
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1 GETTING STARTED
1.1 What is JUPAS Online Application System?
The JUPAS online application system is in essence an online system specifically designed
for applicants with HKALE results to submit applications for admission to the 9 JUPAS
participating-institutions and for supporting major activities throughout each JUPAS
operating cycle.
Users of the JUPAS online application system however are not limited to applicants with
HKALE results. Other main users include schools, institutions and administrators of the
system (i.e. JUPAS Office). Each category has different functions and access rights to the
system.
Applicants can submit applications for admission to the 3-year full-time bachelor’s
degree curriculum, or Early Admissions Scheme for Secondary Six Students (EAS) offered
by the JUPAS participating-institutions via the system and access the programme
information for the programmes they apply for. They can check and update their
personal data and programme choices during the designated period after submission of
their applications. In addition, applicants can check their offer results and other general
information regarding the JUPAS scheme.
1.2 My JUPAS Application
Eligibility
Before you submit your application, please make sure that you are eligible to apply
through JUPAS.
My Workspace
“My Workspace” is an area where you can select and compile a DRAFT list of study
programmes and KEEP FOR YOUR OWN REFERENCE.
You can ADD / REMOVE your programme choices.
You can also “drag and drop” to move your selection UPWARDS and / or DOWNWARDS.
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Since this is your own working space,
there is no limit to the number of programmes you can select here. If you have
chosen more than 25 programme choices in your workspace, the system will only
allow your top 25 choices to be copied and saved to “My Programme Choices”; and
you must remember to move your DRAFT programme list to a CONFIRMED
programme list by clicking “Copy TO My Programme Choices”. Institutions will only
consider your selection as contained in My Programme Choices.
My Programme Choices
This is your CONFIRMED programme list which institutions will look at.
You can select a view by band or by actual priority. A view by band is what institutions
will see regarding your programme choices.
The JUPAS online application system is designed to ensure that the information on actual
priority of programme choices of each applicant is not revealed to the
participating-institutions until after the announcement of the Main Round Offer results.
The participating-institutions only have a general idea of how you rank your programme
choices. They do not have access to your actual rank list. Your preferences are made
known to the participating-institutions in the form of 5 bands as follows:
BAND PROGRAMME CHOICE NO.
A 1 - 3
B 4 - 6
C 7 - 10
D 11 - 14
E 15 - 25
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Summary of Procedures for Submission of Application
1.3 About the System
Security
Your login name AND password should be kept CONFIDENTIAL
Your password should be changed regularly
Do not leave the computer unattended while updating your personal information
and programme choices Log off from the online application system when you have finished using it
Browsers
The JUPAS online application system is best viewed with the following browsers:
IE 7 & IE 8
Safari 5
Firefox 3.5 & 3.6
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30-Minute Time-Out Session
The system will be terminated after it has been idle for 30 MINUTES after logging in.
Daily Maintenance
The system will be temporarily closed for daily maintenance from 3:00 am to 6:00 am.
1.4 Contacting Us
You can reach the JUPAS Office as follows:
Office Address: UG-02 Knowles Building
The University of Hong Kong
Pokfulam
Hong Kong
Office Hours: Mondays to Fridays
Saturdays
Sundays and Public Holidays
9:00 am – 1:00 pm
2:00 pm – 5:00 pm
9:00 am – 12:30 pm
Closed
24-Hour Hotline: 2803 2200
Telephone: 2859 2274
Fax: 2858 4825
Email: [email protected]
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2 REGISTRATION
2.1 Create Applicant Record
Step 1
If you are a first-time user,
click “Register” to create an
applicant’s record.
Step 2
Enter your personal data. Please also provide us with a mobile phone number (if any) so that we
can communicate with you via SMS (only if you choose to receive).
Applicant’s Status
If you are a non-local applicant, you will need a student visa / entry permit issued by the Hong
Kong Immigration Department to study in Hong Kong. (Please enquire at the Immigration
Department for further information.) You will be considered as a non-local student if admitted by
the JUPAS participating-institutions. If you are offered admission, you must produce a valid student
visa / entry permit to be able to enroll in the institution which has offered you admission.
Communication Information
Enter your email address. Make sure that it is correct and updated; otherwise you may not receive
important messages and correspondences from the institutions and the JUPAS Office. Institutions
and the JUPAS Office will communicate with you via email and / or SMS (only if you choose to
receive).
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Login Name
You can choose your own
login name.
To check whether your loginname is available for use,
click “Check Availability”.
Password
You can also choose your
own password.
Please remember your login
name and password for all
subsequent logins.
For security reasons, please
keep your login name and
password CONFIDENTIAL,
and change your password
from time to time.
Click “Create Account” after
you have entered all the
required information,otherwise you may lose all
the information you have
entered on this page.
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Step 3
Check the information you
have entered.
Click “Modify” to make
further amendments, or click
“Confirm” to continue.
Step 4
Your registration is now
completed.
A verification code will be
sent to your email account.
You will be required to enter
this verification code when
you login onto the online
application system.
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2.2 First Login
Step 1
If you have already created
an applicant’s record, please
login onto the system withthe login name and
password you have
previously entered.
Step 2
Use the Verification Code
you received from your emailaccount to activate your
account.
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Step 3
Enter the Verification Code
and click “Submit” to
activate your account.
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3 PERSONAL PROFILE
3.1 Update Personal Information
Step 1
Review your personal
information here.
You can update your
personal information (such
as your name, sex, date of
birth and local / non-local
status) here until the
application deadline of 2December 2010.
In the event change on the
HKID Card No. / Passport No.
is required, or change(s) on
your name, sex, date of birth
after the application
deadline of 2 December
2010, please contact the
JUPAS Office immediately.
Click "Save Changes" to
confirm and save the
change(s) you have made,
otherwise you may lose all
the information you have
entered on this page.
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3.2 Update Communication Information
Step 1
You can update your
communication information
(such as your home phone
no., mobile no., etc) here.
Click “Save Changes” to
confirm and save all the
change(s) you have made,
otherwise you may lose all
the information you have
entered on this page.
Make sure that your
communication information
is updated; otherwise you may not receive important messages and correspondences from the
institutions and the JUPAS Office.
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3.3 Change Password
Step 1
You can reset your password
here by clicking “Change
Password” to confirm andsave the changes you have
made, otherwise you may
lose all the information you
have entered on this page.
Step 2
Please note that an email
notification will be sent to
you to confirm the change.
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3.4 Change Email Address
Step 1
If you wish to change your
email address, you can
submit your request here by
clicking “Change Email” to
confirm your request.
Step 2
A Verification Code will be
sent to your new email
account with which you cancomplete your request for
change of email address.
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Step 3
Enter the Verification Code
and click “Submit” to change
your email address.
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4 APPLY FOR ADMISSION
4.1 School Applicants
Step 1
If you wish to submit an
application, click “APPLY for
Admission” to continue.
Step 2
If you are a school candidate,
your school information will
be displayed here.
Verify the information
contained therein and click
“here” to proceed with your
application.
In the event the school
information is incorrect, you
must contact your school or
the JUPAS Office immediately
to rectify the information.
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Step 3
Please read the
“Declaration” carefully
before you proceed.
Make sure you fully
understand then accept the
agreement and continue
with your application by
clicking “Continue”.
Step 4
Choose one of the payment
channels to pay the
application fee.
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Step 5
After you have successfully
paid for your application, a
confirmation page showing
your application no. and
details of your payment will
be displayed.
Please note down your
application no. which will be
used in future
correspondences with the
institutions and the JUPAS
Office.
An email, which also contains
your application no., will be
sent to your email account to
confirm your successful
application.
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4.2 Non-school Applicants
Step 1
If you wish to submit an
application, click “APPLY for
Admission” to continue.
Step 2
Answer ALL the questions so
that we can determine
whether you are eligible toapply to the
participating-institutions in
this admissions exercise.
Click “Continue” to proceed.
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Step 3
Click “here” to proceed with
your application.
Step 4
Please read the
“Declaration” carefully
before you proceed.
Make sure you fully
understand then accept the
agreement and continue
with your application by
clicking “Continue”.
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Step 5
Choose one of the payment
channels to pay the
application fee.
Step 6
After you have successfully
paid for your application, a
confirmation page showing
your application no. anddetails of your payment will
be displayed.
Please note down your
application no. which will be
used in future
correspondences with the
institutions and the JUPASOffice.
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An email, which also contains
your application no., will be
sent to your email account to
confirm your successful
application.
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5 PROGRAMME SELECTION
5.1 Add Programme(s) into My Workspace
Step 1
Click “My Application”
“My Workspace” to go to
your own workspace.
Click “Search Programme
Catalogue” to view
programmes offered by
participating-institutions for
this admissions exercise.
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Step 2
Click to see the list of
programmes offered by the
respective participating-
institutions for this
admissions exercise.
Step 3
Select the programme(s) you
are interested in by clicking
the button(s). The
programmes will be added
into your “Workspace”.
You can also click on theprogramme titles to view the
details of the programmes
that you are interested in.
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Step 4
The programme detail
contains a short description,
duration of study, admissions
figures and other useful
information about the
respective programme.
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Step 5
Alternatively, you can
perform programme search
by typing keyword(s) relatingto programme(s) you are
interested in, e.g. logistics,
arts, engineering, computer,
humanities, etc.
Click “Search for
Programmes”.
The programme(s) whose
short name and / or
description(s) fulfill(s) the
criteria will be displayed.
Step 6
The search result is shown
and you can select the
programme(s) you are
interested in by clicking the
button(s).
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Step 7
You can also select the study
area you are interested in
the drop-down list and then
click “Search for
Programmes”. The
programme(s) relating to the
study area will be shown.
Step 8
The search result is shown
and you can select the
programme(s) you are
interested in by clicking the
button(s).
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Step 9
If you are satisfied with your
programme selections,
please click “Proceed to My
Workspace”, otherwise you
may lose all the information
you have entered on this
page.
If you wish to search for
more programmes, click
“Back to Search Programme
Catalogue” to make more
selections.
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5.2 Update and Save Programme(s) into My Workspace
Step 1
The programme choice(s)
you have selected will
appear in “My Workspace”.
You can remove the
programme(s) by clicking the
button(s).
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Step 2
You can also re-arrange the
order (i.e. moving upwards /
downwards) of your
programme choices by “drag
and drop”.
In this demonstration, you
have moved the programmes
from 2nd
position to 11th
position and from 8th
position to 3rd
position.
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Step 3
If you are satisfied with the
selection, click “Save Draft
and Preview” to store and
preview your change(s),
otherwise you may lose all
the information you have
entered on this page.
The priority will be
re-numbered for you after
you have clicked “Save Draft
and Preview”.
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5.3 Confirm and Submit Programme Choices List
Step 1
Once you have clicked “Save
Draft and Preview”, your
updated programme list will
be displayed. Please note
that THIS IS YOUR DRAFT
PROGRAMME LIST ONLY.
Check the programme list
carefully, and if no more
change is required, and if
they are the programmes
you wish to select, you MUST
proceed to move your DRAFT
programme list to a
CONFIRMED programme list
by clicking “Copy TO My
Programme Choices”.
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Step 2
Please check your updated
programme choice list
carefully before you submit
your selection(s).
You are now going to save
these programme choices in
“My Programme Choices”
which will then be viewed by
the institutions. If you wish
to save these programme
choices, type “YES” in the
Textbox provided, and then
click “Save” to perform this
action.
Step 3
To confirm moving yourselection from “My
Workspace” to “My
Programme Choices”, click
“OK”.
Please note that once you
click “OK”, your programme
choices contained in “MyWorkspace” will replace ALL
the programme selections in
“My Programme Choices”.
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Step 4
These are your updated
programme choices. Please
note that the choices are
coloured by bands. You can
view your programme
choices by actual priority.
Please print a copy of this
confirmation page as a proof
that your programme
choices have been
successfully changed.
The JUPAS Office will only
accept this printed page as
official evidence.
Step 5
You can click “View by band”
to see the institutions’ view.
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6 SUBMIT APPLICATION INFORMATION
6.1 Enter Prior Education (if any)
Step 1
Please click “ApplicationInformation” “Prior
Education” “Edit” to edit
information on your prior
education.
Step 2
You can add record(s) by
clicking the button(s)
and the button(s) to
remove record(s).
Please click “Save” before
you exit from this page,
otherwise you may lose all
the information you have
entered on this page.
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6.2 Enter Other Academic Results (if any)
Step 1
Please click “Other Academic
Results” “Edit” to edit
information on other
academic results (e.g. GCE,
GCSE, IELTS, etc.).
Step 2
You can click the
button(s) to add examination
/ subject record(s).
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Step 3
To remove record(s), please
click the button(s).
Please click “Save” before
you exit from this page,
otherwise you may lose all
the information you have
entered on this page.
6.3 Enter Applied Learning Courses (if any)
Step 1
Please click “Applied
Learning” “Edit” to edit
your information on appliedlearning courses.
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Step 2
You can click the
button(s) to add year /
subject record(s).
Step 3
To remove record(s), please
click the button(s).
Please click “Save” beforeyou exit from this page,
otherwise you may lose all
the information you have
entered on this page.
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6.4 Enter Music Qualifications (if any)
Step 1
Please click “Music
Qualifications” “Edit” to
edit information on your
music qualifications.
Step 2
You can click those
button(s) to add examination
record(s).
Please click “Save” before
you exit from this page,
otherwise you may lose all
the information you have
entered on this page.
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Step 3
To remove record(s), please
click the button(s).
Please click “Save” before
you exit from this page,
otherwise you may lose all
the information you have
entered on this page.
6.5 Enter Alternative Chinese Language Qualifications (if any)
Step 1
Please click “Alternative
Chinese Language” “Edit”
to edit information on yourrecord of alternative Chinese
Language qualifications.
(The alternative
qualifications of Chinese
Language, such as those
under GCSE, GCE and IGCSE,
in lieu of general ChineseLanguage requirement
should be entered under
“Other Academic Results”.)
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Step 2
Please click “Yes” to confirm
that you have fulfilled the
specified circumstances for
consideration of your
alternative Chinese Language
qualifications.
Step 3
Check your alternative
Chinese Language
qualifications again and tick
the check box to confirm.
Please click “Save” before
you exit from this page,
otherwise you may lose all
the information you have
entered on this page.
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6.6 Enter Disability (if applicable)
Step 1
Please click “Disability”
“Edit” to edit your
information on your type of
disability.
Step 2
You can click the
button(s) to add type of
disability / supportingdocument record(s).
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Step 3
To remove record(s), please
click the button(s).
Please click “Save” before
you exit from this page,
otherwise you may lose all
the information you have
entered on this page.
6.7 Enter Self Recommendation Portfolio (if any)
Step 1
Please click “Self
Recommendation Portfolio”
“Edit” to edit informationcontained in your Self
Recommendation portfolio.
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Step 2
You can type any word
relating to the activity (e.g.
sports, etc.). A context
search feature will help you
find the appropriate awards /
activities. And click “Add” to
add the activity to your list.
If you are not able to find the
appropriate award / activity
from the drop-down box, you
can still enter the relevant
information under “Award /
Programme”.
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Step 3
After adding the activity,
check your record(s) in the
respective table(s).
You can also describe in
about 300 words
(approximately 2,000
characters) an interest or
activity that has been
particularly meaningful to
you, only if you have
completed Section(s) 1, 2, 3,
4 or 5.
Please click “Save” before
you exit from this page,
otherwise you may lose all
the information you have
entered on this page.
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6.8 View Your Application Information
Step 1
Please click “My Application
Status” “Application
Summary” to view your
application information.
Step 2
Check the application
summary carefully.
You may make changes
under respective item(s)
before the respective
deadline(s) if necessary.
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7 WITHDRAW YOUR JUPAS APPLICATION
Step 1
If you wish to withdraw from
the JUPAS scheme, go to “MyApplication” “Withdraw
Application”.
Read the statement carefully.
Please note that once your
withdrawal is confirmed, you
will no longer be able toaccess your application to
the specific admissions
exercise.
If you wish to continue, click “Proceed”.
If you decide not to submit your withdrawal request, you can simply move away from the current
screen.
Step 2
Indicate the reason for your
withdrawal.
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Step 5
After you have submitted
your withdrawal request, an
acknowledgement will be
sent to you by post by the
JUPAS Office to confirm your
withdrawal from application.
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8 CHECK MESSAGE BOX
Step 1
Please click “Message Box”
to see your message(s).
You are reminded to check
from time to time messages
you may receive from the
participating-institutions and
the JUPAS Office.
Step 2
When you click on the
message from the message
list, the message content will
appear on the bottom of the
message list.
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9 VERIFICATION OF SUPPORTING DOCUMENTS
Certified true copies (i.e. NOT the original documents) of the following certificates MUST be
submitted to the JUPAS Office by yourself / by post / by your representative on or before the
deadline as specified below:
By 25 February 2011 (by 5:00 pm)
Self Recommendation Portfolio (only for achievements as listed under Section 1)
By 29 June 2011 (by 5:00 pm)
Other Academic Results
Applied Learning Courses
Music Qualifications
Alternative Chinese Language Qualifications
Alternatively, you may bring the originals and copies of these certificates to the JUPAS Office
for verification.
Please DO NOT send the original documents by post to us to prevent the possibility of their
being lost in the mail. The JUPAS Office will not be responsible for documents lost in the mail.
The certified true copies must be (a) certified by the issuing authority concerned, or a school
principal. The name, status, and position of the person certifying the copies must be clearly
stated; and (b) clearly marked with your application number at the upper right corner.
If you are a school applicant, you can also request your school to verify the certificates no
later than the deadline as specified above.
Certified true copies of these certificates not received by the JUPAS Office / verified by
schools (if you are a school applicant) on or before the specified deadline will NOT be taken
into consideration.
Please note that the final decision on admission will be subject to the authentication of these
qualifications as listed in your application. Your application may be disqualified, or the
participating-institutions may withdraw their offers if you are not able to produce such copies
of certificates when required.
Any fees paid will not be refunded.
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10 DOWNLOAD AREA
10.1 Reference Report (for non-school applicants only)
Each applicant is only allowed to submit ONE reference report.
Step 1
You may download the
Reference Report under
“Download Area” of your
online application account
for completion by a referee.
However, you may alsochoose not to submit one.
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Step 2
The reference report, if
available, must be completed
and returned to the JUPAS
Office by post or by hand on
or before the deadline of 16
December 2010 (by 5:00
pm).
* Reference reports of school applicants will be completed by school principals, or byteachers who are authorized by the school principals to do so via the school online
accounts.
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10.2 Request Form for Refund
Applicants may request refund of overpayment by completing and returning the Request
Form for Refund to the JUPAS Office. Refund can only be made under the following
circumstances:
Application Fee ($420)
Application fee paid more than once by an applicant.
Amendment Fee ($80)
Amendment fee that has been paid but amendment is unexercised during the
period 4 January - 23 May 2011.
(Applicants are allowed to revise their programme choices during the period 4 January - 23
May 2011 by paying an amendment fee of $80 for each submission. )
The JUPAS Office will verify the requests after receiving the forms from applicants and
refund will only be made to proven cases.
10.3 Letter of Authorization (to be available on 1 June 2011)
Applicants who have been given an offer in the JUPAS exercise have to pay the
prescribed fee and register at the institution concerned to confirm the acceptance of the
offer.
In the event that you are unable to complete the registration procedures at the
institution concerned in person, you may fill in the Letter of Authorization to entrust a
person as your representative to register at the institution concerned on your behalf.
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11 ACCOUNT LOGOUT
Step 1
For security reasons, please
do not forget to click
“Logout” to log off from the
online application system
when you have finished
using it.
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12 FAQ S
12.1 Access to online application system
Q1 How can I login onto the JUPAS online application system?
You should access the JUPAS online application system and key in your login name AND
password.
Q2 Is the online application system available 24 hours?
Yes, the online application system is available 24 hours a day, 7 days a week. However,
the system will be closed down from 3:00 am - 6:00 am daily for system back-up and
maintenance.
12.2
Login ID and passwordQ3 What should I do if I forget my password?
Step 1: Please click “Forget Password?” on the login page.
Step 2: Enter your registered email address and the code generated in the Textbox.
Click “Reset password” .
Step 3: A Verification Code will be sent to your email address you have previously
registered on the online application system.
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Step 4: Enter your Verification Code to verify your action and reset your password.
Click “Change Password” . (Please note that the password is case-sensitive)
Q4 What should I do if I forget my login name?
Step 1: Please click “Forget Login Name?” on the login page.
Step 2: Enter your registered email address and the code generated in the Textbox.
Click “Request for Login Name” .
Step 3: Get your Login Name from your email address you have previously registered
on the online application system.
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12.3 Problems in using the online application system
Q5 When I key in the Login Name and Password and click “Login”, it prompts me for the
information again as if I have not keyed in anything.
Your browser's cookie setting may not be correct. Try the following steps:
For IE 7.0 and 8.0:
Choose Tools Internet Options Privacy Accept All Cookies OK
For Mozilla Firefox 3.5 and 3.6:
Choose Tools Options Privacy Set “Firefox will:” to “Remember history” OK
For Safari 5:
Choose Setting Preferences Security Set “Accept cookies” to “Only from sites I
visit” Close Window
Browser Cookie Setting
A. IE 7.0 / 8.0
Step 1: Choose Tools Internet Options
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Step 2: Check Security and set level: Medium / Medium-High (For IE 8.0)
Step 3: Check Privacy and set Accept All Cookies
Step 4: Click OK
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B. Mozilla Firefox 3.5 and 3.6
Step 1: Click on the Tools menu in Firefox and click Options...
Step 2: Change to the Privacy Settings
Step 3: Set Firefox will: to Remember history and click OK
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C. Safari 5
Step 1: Click on the General Safari Setting menu in Safari and click Preferences…
Step 2: Change to the Security Settings
Step 3: Set Accept cookies: to Only from sites I visit and click .
Q6 When I login the system, it says Internal Server Error / System Busy.
Too many applicants may be submitting their applications / requests simultaneously,
(e.g. near the application deadline), and the system will become too busy. Please wait
for a while (say, 1 minute) and try again.
In this regard, you are advised to submit your application early to avoid system jam.
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Q7 What if my PC is out of order / cannot be connected to the Internet?
1. We suggest you submit your request, say, at your friend's home, or any
public-accessible PCs such as those workstations in public libraries.
2. In the event you are using public-accessible PCs, you are reminded to logout from
the system before you leave.
3. If you have no access to an Internet-connected PC, you may come to our Office
during our office hours for further assistance.