JUS402B

Communicate with clients on justice related issues

COLLEGE FOR LAWAND JUSTICE ADMINISTRATION PTY LTD

UNIT DESCRIPTION

This unit covers the knowledge and skills required to communicate with internal and external clients in order to provide them with oral and/or written advice relevant to justice-related information. This includes applying justice-related knowledge to a wide range of contexts.

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Online unit guide

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JUS402B Communicate with clients on justice related issues

Topic One: Law-making ProcessTopic Two: CommunicationTopic Three: Branches of the Justice SystemTopic Four: Parties in the Justice SystemTopic Five: Providing advice on justice related support agencies

Online unit guide - Assessments

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JUS402B Communicate with clients on justice related issues

Assessment Task 1: Written Fact Sheet and Audio Recording – Separation of Powers and Law MakingAssessment Task 2: Audio Recording and Written Memo – Drug CourtAssessment Task 3: Written Research Report and Audio Recording – Justice Agency (DV).

How do I study this unit?

Read through the ‘Online Unit Guide’ Access the relevant readings through the online Unit

Guide – read and take notes Understand separation of powers and law making

process Understand specialist courts – Drug Court Select and research justice agency Ensure you have a microphone attached to your

computer – recording software is available inside online unit guide

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ASSESSMENT TASKS

Assessment 1 - Fact Sheet

Read and understand the separation of powers and law making process

Prepare a fact sheet describing this information.

It should be accurate and informative.

Remember the target audience is High School students

See example Fact Sheet in online unit guide for structure

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ASSESSMENT TASKS

Assessment 2 - Memo

For this task the audio recording comes first

Then, prepare a memo to your OIC about the interaction.

Need to understand Drug Court for this task.

Demonstrate an understanding of a specialist court

Demonstrate a good level of empathy for the ‘client’

There is a College template for you to use

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ASSESSMENT TASKS

Assessment 3 - Research Report

Locate a community based agency or local government agency that participates in the criminal justice system in accordance with the scenario (DV based)

Acquire information about the agency in accordance with the questions provided in the report template.

Transcribe your information into report format and submit. Gathering information from the internet or alternative source is

sufficient as many agencies will be too busy to speak with you

There is a College template for you to use

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FINDING A JUSTICE RELATED SUPPORT AGENCY

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See page 51 in the online unit guide for web link to find a service.

ASSESSMENT TASKS

Role plays

You are required to participate in three audio (online) role plays explaining (1) separation of powers and law making process (2) Drug Court (3) justice related agency (DV)– EACH OF THESE TOPICS HAVE READINGS INSIDE ONLINE UNIT GUIDE – put in own words and record answer

Follow the assessment instructions for each role play when planning answer

You must have a microphone attached to your computer and submit audio responses for each role play

Free audio recorder is available to download in the online unit guide

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TOPIC ONE:LAW-MAKING PROCESS

TOPIC ONE: LAW-MAKING PROCESS

The Federal, State, and Local Government all institute the making of laws, by-laws and regulations.

Parliament makes and changes laws; Government can initiate the making of ‘rules’ to regulate those laws.

Judiciary also participates in the law making process through the development of common law and the interpretation of statute that creates precedent.

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TOPIC ONE: LAW-MAKING PROCESS

Separation of powers

Distribution of power and authority among:

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LegislativeJudicialExecutive

Provide real life examples on separation

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TOPIC TWO:COMMUNICATION

TOPIC TWO: FORMS OF COMMUNICATION

Communication is classified into three forms:

1. Verbal communication.

2. Nonverbal.

3. Graphic.

4. Activity - can you detect deception?

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SENDER

Self-conceptFamilyCultureSkillsFeelingsAttitudesValues

RECEIVER

Self-conceptFamilyCulture

SkillsFeelings

AttitudesValues

CHANNELTelevision, telephone,

speaking, writing, computer

MESSAGE

FEEDBACK

INTERFERENCE

CONTEXTEnvironment, status, time

Intercultural Communication Different cultural groups have different rules for:

Use of humour and irony Courtesies in speech, such as when to say ‘please’, ‘thank

you’ or ‘excuse me’

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– The meaning of ‘yes’ and ‘no’– Rules of politeness – who can speak

to whom, and who can begin a conversation

– Dress– Deference to others– Drinking alcohol– Use of time

Students to provide examples

Phonetic Alphabet

Activity: List the phonetic alphabet on the board and

discuss. Student to record in their notes

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Strengths and Weaknesses – Self Test Exercise

This exercise may be done individually followed by reporting back and group discussion. It allows students to reflect on their understanding of communication in general as well as their own communication.

  What does communication mean to you? In what situations do you:

find it very easy to communicate? have difficulty communicating with others?

What do you consider to be your strengths as a communicator? In which areas of communication would you like to improve? Do police communicate differently to the average person –

how/why?

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Disturbance - Broadbeach

Job - Burnouts

Job code and back on - Available

Allocating job

LOTBKF

Job Allocation

VKR to 210 – welfare check

Intruder Alarm

Job Allocation

LOTBKF – Stolen Vehicle

Discuss Phonetic Alphabet

HOW TO START A QUESTION

Understanding enables control Understanding gives social position Kipling questions:

What Why When How Where Who

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Discuss from a policing perspective

SOLVING PROBLEMS

Solving problems

“What”, “why” and “how” provide a framework for solving problems: What is the problem? Why is it happening? How to fix it Why did it work/not work? What is next?

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1. Scan

2. Analyse

3. Respond

4. Assessment

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TOPIC THREE:BRANCHES OF THE JUSTICE

SYSTEM

TOPIC THREE: BRANCHES OF THE JUSTICE SYSTEMEnforcement Police

Keep peace and order in the community

Private security?? – advice from the S/Sergeant and security officers in class on security role in justice system Guards and crowd controllers Loss prevention officers Fraud prevention

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TOPIC THREE: BRANCHES OF THE JUSTICE SYSTEM

Judiciary

Magistracy Federal Magistrate State Magistrate District, Supreme and Federal Court judges Tribunals

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TOPIC THREE: BRANCHES OF THE JUSTICE SYSTEM

Corrections Custodial Corrections

Secure Custody Open Custody Work Program

Community Corrections Probation and Parole Service Other agencies

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Prison Industries Vocational Training

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TOPIC FOUR:PARTIES IN THE JUSTICE

SYSTEM

TOPIC FOUR: PARTIES IN THE JUSTICE SYSTEM

Parties in the Justice System:

Magistrates Judges Justices of the Peace and

Commissioner of Declarations Police Probation and parole Solicitors Barristers

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Coroner Legal Aid Witnesses Victims Offenders Prosecution Defendant

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TOPIC FIVE:Proving advice on justice related support agencies

Covered under assessment 3 (research report) and 3 Role plays

END OF LESSON

There is some great tasks in this unit. Enjoy!

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