just say no to no
TRANSCRIPT
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Just say NO to No! Keeping Your Space Positive
By: Candice Warren
NO!
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Today’s objective: To create a spark about what you can do to add more positivity your space
-Children’s Department -Teacher -Mom
-Service area size: 15,000 -# of check outs last year: 30,979 -Built in 1915 as a Federal Court/Post Office
+Let’s Take a Quick Journey…..
■ Visual it…
■ Now, picture this…
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+The Why Behind Just Say NO!
-We have limited prime real estate. We did not want to use ours on negative signage.
-Impressions are usually made before a visitor even talks to a staff member.
-Most times, it is one person or a handful of people that need the no sign.
-Do you ever feel like the people that need to read the no signs do not?
-It is just not the environment that we wanted to create. We had a good foundation and that gave us room to grow.
-We realized this is completely doable.
+Merchandizing? But I Don’t Work at Wal-mart!
■ “We all like to feel welcome in the spaces that we frequent, and the visual appearance of each space often elicits an emotional response.” -ideas.demco.com
■ It is important to look for ways to put services and products forward, not annoyances.
■ Easy tweak areas?
+I Need My Signs, What Can I Do?
■ Where can you work in positive wording? Consider adding what to do instead of what not to do.
■ Take a good look at why a sign is needed.
■ Staffing can be the biggest asset in where and why signs are needed.
■ This is a good time to review policy and procedures.
■ Make them count!
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Impact of Negative Words
Now, Let’s Look at That Prime Real Estate…
Some places for us include:
Wall directly across from elevator
-Stairwells
-Vestibule
-Large foyer room
-Around circulation desk
-Staff!
Visual Impact
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Visual Impact
Getting it Right!
+Room for Improvement
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Getting from Negative to Positive
■ Get out of your own skin
■ Start asking yourself, “Why not?”
■ Have members do a mystery shop for you
■ Bring in your family or ask to bring in their families
■ Listen to your community
■ Discuss items with your Director or your staff
■ Try a different approach
■ Proof is in the pictures
■ Volunteers, etc.
■ Make a plan!
-Tips and Suggestions
+Be Ready…. (the Negatives of Going Positive)
■ This is how we have always done it…
■ We don’t have the fund, time, resources….
■ Why should we do this?
■ Wow, you changed things….
■ Can’t wait until this is over…
■ I can do this better…
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Assignment: Grab a pad of paper, assistant/co-worker and do a walk through. Count your no signs and look with fresh eyes.
Last Thoughts -Aim to leave a lasting impression
-Use your last chance to WOW them! -Now, picture this…
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+Candice Warren Livingston County Library [email protected] 660-646-0563, Children’s Department https://www.pinterest.com/livcolibrarian/