justifying an investment in disaster recovery · 2016-08-03 · justifying an investment in...

Justifying an Investment in Disaster Recovery

Presented by:

Ward QuarlesDirector, Marketing & CommunicationsWTS, Inc.,

Candide LopezVice President, Information TechnologyVice President, Information TechnologyBal Seal Engineering

Your JD Edwards. Recovered.

Introductions – Candide Lopez Vice President of Information Technology for Bal

SealSeal Worked with JD Edwards for 13 years & over 15

years in IT industryyears in IT industry Organization performed 3 DR tests (April 2009 –

June 2011)June 2011)


Introductions – Bal Seal Engineering Running JD Edwards EnterpriseOne 8.12 Develops and produces engineered sealing solutions e e ops a d p oduces e g ee ed sea g so ut o s

and unique canted-coil™ spring products for use in medical electronics, analytical, medical device, aerospace, defense, energy management, automotive and other industrial companies

Most notable are contributions toward artificial pacemaker devicesRPO f 8 h d RTO f 24 h RPO of 8 hours and an RTO of 24 hours


Introductions – Ward Quarles Ward Quarles, Director of Marketing &

Communications for WTS WTS focus is on Hosting Oracle JD Edwards

solutions including Disaster Recovery, High Availability solutions, Infrastructure as a Service, and complementary product support

17 years with JD Edwards in Development, Customer Support and MarketingF t k t Q t C ll b t d th Frequent speaker at Quest Collaborate and other Oracle events


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What is a Disaster?

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Oracle Customer Recovery Profile

It’s a fact:

12% don’t have a recovery solution or plan 12% don t have a recovery solution or plan

24% have an IBM or SunGard warm-site solution in place and have never completed a successful testplace and have never completed a successful test

25% have an in-house, same site recovery solutionsame site recovery solution


A Poor Availability Solution Guarantees

Loss of Data

Business Disruption

Conflict

Potentially Lost Customers

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Disaster Recovery Goals

THE GOAL Minimize business downtimeMinimize business downtime Meet your recovery objectives Restore availability of critical Restore availability of critical

business systems Interruption to business measured in hours and

minutes rather than days

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No one wants to be in a position of explaining why your organization could not recover from a disaster.

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What is a Disaster?

ANYTHINGthat stops your business from functioning and that cannot be corrected within an

acceptable amount of timeacceptable amount of time.

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According to WTS…

Anything unexpected that restricts access to your JD Edwards is a disaster.

Natural or regional disasters Extended Power Outages Operator Error Hardware or Disk Failures

Malicio s Insider/O tsider Attack Malicious Insider/Outsider Attack Planned Maintenance Gone Wrong

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…YOU Decide what Constitutes a Disaster!


Definitions Availability – System uptime measured as a percentage of

continuous access to your data and applications. Business Continuity – A strategy that ensures business operations

ill ti d it i i t tiwill continue despite a service interruption. Disaster Recovery Plan – Documented and tested plan listing your

business recovery objectives and priorities. Downtime – The amount of time that users cannot access systems Downtime – The amount of time that users cannot access systems,

whether planned or unplanned. High Availability – Solutions that provide continuous operations

with limited disruptions. Recovery Point Objective (RPO) – Measurement of the point in

time that your company needs data to be restored. Tolerance for loss of data.

Recovery Time Objective (RTO) Measurement of the length of Recovery Time Objective (RTO) – Measurement of the length of time that your company needs to resume near normal business. Tolerance for loss of system access.


Recovery Point Objective (RPO)

How much data loss can your risk? Most organizations depend on backups to protect

their data. Recovery from backups defined in hours to days Recovery from backups defined in hours to days. High Availability recovery in minutes to hours.

DaysHoursMinutes


Recovery Time Objective (RTO)

Resumption

of Time-Sensitive

Point of

Disruption

of

operations

(Business

Time-Sensitive

Systems

OperationalDisruption or Data

Processing)

with Current &

Accurate Data

timeBusiness

Processes

RTO

Functional


Common Disaster Recovery Exposures

No documented DR plan or process No recovery facility

L l t t Local tape storage Equipment constraints Human resource limitations Human resource limitations Lack of JD Edwards expertise Loss of data (Recovery Point > 24 hours)( y ) Lengthy recovery (Recovery Time > 48 hours) No recent test to validate recovery ability

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JD Edwards Customer Requirements

Reduce risk and exposure Proven and reliable disaster recovery solution

M t t di t bj ti Meet corporate disaster recovery objectives Meet budgetary requirements Scalable to meet future needs Scalable to meet future needs RTO and RPO assurance Successful, documented annual testing , g Geographic diversity for recovery center

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Need more definitions?

Review with your recovery provider Check with other Oracle partnersCheck with other Oracle partners Use independent experts Vision SolutionsVision Solutions http://www.visionsolutions.com/Solutions/Disaster

-Recovery-Center-toolkit.aspx


Types of Downtime

Planned Backups

S t M i t System Maintenance Software Upgrades Hardware MaintenanceHardware Maintenance

Unplanned Natural Disasters Viruses Hardware Failure Network DisruptionsNetwork Disruptions Loss of Environmental Controls


Impact of System Unavailability

Lost Productivity – The number of hours of downtime times the number of employees at their burdened hourly rate.

Lost Revenue – The cost of the direct loss of incremental business during the period of system interruption.

Additional Expenses – The cost of additional employees to p p yassist with changes in business processes, the cost of additional or replacement equipment, staff overtime during the interruption, and travel or shipping costs to perform the recovery.

Financial Performance – The impact to corporate cash flow, loss of discounts for timely vendor payments, and decrease in

t l k t l tiexternal market valuation.


Determining the Cost of Downtime

Number of employees effected times their hourly ratey

Lost revenue Lost productivityp y Penalties PayrollPayroll Customer retention Additional associated costs like travel orAdditional associated costs like travel or

shipping


Cost of Downtime – Bal Seal(within 8 hour period)

Labor costs: $ 81 000 00 Labor costs: $ 81,000.00 Lost Revenue: $109,650.00 Total Downtime: $190 560 00 Total Downtime: $190,560.00 Hourly Downtime: $ 23,820.00


Downtime Calculators

Review with your recovery provider Abundant sources on the Internet Abundant sources on the Internet Use independent experts


Cost of Declaring a Disaster

Declaration FeesT l d A d ti Travel and Accommodations

Tape Recall Daily Use Fees Reversing the RecoveryHow do you get back to your data center?


L L d B l S lLessons Learned – Bal Seal

While the least cost solution, tape is not the best , psolution! 8 hours easily becomes 48 hours.

Have tapes picked up daily and store in disk safe Test, test, test – we have discovered more issues

through testing than any other methodM k th it Make sure users can access the recovery site

Remote sites can run the business in a disaster only if they are fully functioning: data entryonly if they are fully functioning: data entry, printing, shipping, etc.

Minimize the T1 systems to truly those that areMinimize the T1 systems to truly those that are mission critical.


Your goal is continuation of business

In Conclusion Your goal is continuation of business

operations. It is not enough to only arrange forIt is not enough to only arrange for

hardware replacement. Planning must address equipment,Planning must address equipment,

staffing, and recovery skills. Task at hand is to educate executive

management on existing vulnerabilities. Present solutions along with associated

costs.


Disaster Recovery as a Managed Service

WTS will: Perform a backup & recovery assessment Perform a full recovery as part of assessment Perform a full recovery as part of assessment Provide recovery documentation Provide WTS equipment for a recovery Conduct with customer one full recovery test each year Perform a full recovery in a disaster Establish network connectivity (VPN) Establish network connectivity (VPN) Work with your internal and external auditors

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Value add Services to Minimize Your Risk

High Availability For iSeries and xSeries equipment Data Replication Supports Highly Available solutions Mimix for OS/400 Double Take for SQL and Oracle Data Vaulting Avamar/ Data Domain

C bi ith D t R li ti Combine with Data Replication Virtualization


WTS Business Continuity Expertise

Knowledgeable JD Edwards staff dedicated to recovering your production configurationS d 18 di Supported 18 computer room disasters

Conducted over 200 disaster recovery testsP f i 2 t t k f Performing 2 recovery tests per week for our customers

24x7 datacenter facility staffing 24x7 datacenter facility staffing SAS70 Type II audit for SOX compliance Experience and tested best business practices for

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Experience and tested best business practices for JD Edwards software customers


A th k f tt di WTS illAs a thank you for attending, WTS will send you a copy of our JD Edwards Di t R Pl i G idDisaster Recovery Planning Guide.

Di t R S lf A tDisaster Recovery Self Assessment available from our website at:

htt // t /di thttp://www.wts.com/disasterrecovery.asp

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Thank you for your participation!Questions?

Ward QuarlesDirector, Marketing & CommunicationsWTS IncWTS, [email protected]

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justifying an investment in disaster recovery · 2016-08-03 · justifying an investment in...

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