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Justin George

Mobile: 0416 064 111 Justin639@hotmail.com

PROFESSIONAL PROFILE:IT Project and Program Manager, PMO Leader with more than twenty years’ experience leading and delivering complex, large scale infrastructure, hardware and software IT solutions on web, digital, midrange and mainframe platforms across different industry verticals for companies including IBM, FOXTEL, Telstra, Australia Post, CGI Australia, Citipower/Powercor, Victorian Government, MyKi and GE Money. Proven ability to manage effective client consultations, efficient resource allocation and service level attainment. Deep understanding of program/project management principles and practices. Demonstrated abilities in leading large and complex projects to positive results on-time and on-budget. Expertise in managing, motivating and building cohesive teams that achieve company results in important IT delivery initiatives. Interact positively with all stakeholders. Forge excellent, productive client relationships. Experience in all aspects of quality and process assurance as a procedure writer, quality analyst and process delegate, particularly in relation to CMM, ITIL, Sarbanes-Oxley and ISO 9002 practices. Certifications in PMBOK, PRINCE2, ITIL Service Management and as an Agile Scrum Master. Especially skilled at facilitating the ITIL service management processes including incident, problem, change and release management, SLA Reporting, Availability Management, Capacity Management and Disaster Recovery

CORE COMPETENCIES:Program/Project Management: Prince2 Practitioner, Certified Scrum Master, PMBOK Fundamentals PMO Leadership: Delivery, assurance and mentoring of PMs to deliver resultsService Management: ITIL foundation certification, leadership of operational delivery teams.Quality Assurance: CMMI, ISO9002, CLASS SIX Sigma quality assurance and rectification Risk Management: Excellent risk and issue management identification and mitigation skillsTraining: Development of training and career plansStakeholder Engagement: Develop and maintain collaborative relationships to deliver business goals

EMPLOYMENT HISTORY:

Object ConsultingLead Consultant (Nov 2016 to Present)

Responsible for portfolio of projects with diverse client base Project Management of client engagements Iteration management and management of software delivery resources Alignment of cross project dependencies and other inter-project related requirements. Tender Response, RFP ResponseKey Achievements: Completed all project deliverables in line with agreed plans and schedules Issue and Risk management and resolution Vendor and third party management Sourcing and procurement Reporting

VIX TechnologySenior Program Manager MYKI Applications (Feb 2016 to August 2016)

Responsible for overall management of the program of work to deliver payment devices, terminals and gates for the Victorian Public Transport Sector.

EMV Level 1 and Level 2 Certification with Visa and MasterCard. Management of software delivery team and release planning

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Management of manufacturing and engineering units to produce terminals according to schedule Alignment of cross project dependencies and other inter-project related requirements.Key Achievements: Completed all project deliverables in line with agreed plans and schedules Issue and Risk management and resolution Vendor and third party management Sourcing and procurement Reporting Restoration of client satisfactions scores.

Citipower/Powercor Senior Technical Project Manager (Mar 2015 to Feb 2016)

Responsible for management of all technical requirements for the program of work including environment delivery, security and user access, provision of new services, technical architecture requirements, deployment planning and cutover and post go-live support

Transition to maintenance program of work Alignment of cross project dependencies and other inter-project related requirements.Key Achievements: Completed all deliverables in line with agreed plans and schedules Issue and Risk management Key stakeholder with input into design, build and test delivery.

Tektronix Service Manager, Telstra; PMO Lead Tektronix (Sep 2013 to Jan 2015)

Lead a team of five service desk staff supported by seven engineers based in Singapore and Melbourne who work exclusively on the account.

Direct daily operations of the services provided to Telstra as well as the people and process management of the team.

Produce all reporting and metrics relating to SLA/OLA performance, incident, problem, change and release management; support project and feature upgrades of the applications and infrastructure.

Key Achievements: Responsible for all client reporting, SLA metrics, process improvement initiatives Delivered $4mm service contract with no SLA breaches Implemented a monthly release cycle to minimize planned outages and downtime Mentored the team on career goals and aspirations and set succession planning targets.

Australia Post Solution Assurance Lead (Jun 2012 to Sep 2013)

Provided integrated solutions for business initiatives in the e-commerce program. Established the strategy and developed the capability in the non-production environments to enable the

solution to be formulated; coordinated with an integrated release management model to ensure the successful implementation of initiatives to production.

Partnered with Solution Architects to discuss, modify and develop consistent solutions able to be delivered efficiently by the organisation.

Key Achievements: Introduced new release management methodology to parcels applications Resolved major issues around customer satisfaction problems raised by the business stakeholders Created issue/risk workshops to better identify and mitigate program risk.

Tektronix Project Manager (Mar 2012 to Jun 2012) - Contract

Successfully delivered projects in the core tools space to Telstra which included following standard project management best practises and a PRINCE2 methodology.

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Completed numerous initiatives and work package enhancements; proposed new processes and methodology uptake to better manage workloads and customer delivery.

CGI Australia (Jun 2007 to Jan 2012)PMO Leader (Jan 2010 – Jan 2012)

Mentored other Australian Business Unit project managers in project management fundamentals. Introduced new reporting processes and templates to meet management requirements. Key participant in the global risk management reviews of all projects within CGI; instilled a new emphasis on

governance and risk management (previously missing) to the business unit. Key Achievements: Provided resourcing and quality assurance models for the organization Created risk and issue profiles for each engagement Introduced corporate reporting to enable management to understand key achievements.

Department of Sustainability and the EnvironmentProgram/Project Manager (May 2010 – Jul 2011)

Implemented the recommendations from the Bushfire Royal Commission findings for the department which involved $21.5M in work over the next four years.

Setup the program office, defined scope of each individual project, resourced the projects, established the Program Control Board and defined the methodology for project delivery (Agile).

Facilitated and mentored the teams in Agile methodologies and acted as Scrum Master; drove the organisational changes necessary to deliver projects with this approach.

Delivered all reporting and communication requirements to the program directors, department heads and other outside government agencies that had interests in the program.

Key Achievements: Managed two other infrastructure projects, one to augment the existing production capability and the other

to deliver the infrastructure to support the new strategic vision of the department. Prepared a business case and tender documents for purchase of the agreed solution from approved vendor. Performed a Lotus Notes upgrade to v8.5.1 from v6.5 which included all of the databases built in Lotus

Notes; successfully rolled out to 4000 staff and 2500 generic accounts. Delivered Bushfire information to the public by improving the internet site and introducing call recording for

the Victorian Government Call Centre. Completed all projects ahead of schedule, under budget and with no quality defects.

Telstra Command Centre First Response Lead, Triage Mgr. (Nov 2007 – Feb 2010) Requested by Telstra to join their Command Centre as a First Response Lead for resolution of severity one

and two issues. Drove restoration of outstanding severity one and two incidents, operational stability and monitoring of the

new enterprise; worked with diverse groups to drive restoration of service. Built valuable networks and relationships with key vendors and stakeholders in order to reduce the mean

time to restoration. Served as the subject matter expert to the National Change Manager on change and release processes and

procedures for relevant applications. Key member of the Executive Review Board at Telstra for proposed changes to the production environment.Key Achievements: Resolved Critical incidents for the organization Reported to the Telstra executive on critical issues and mitigation strategies Technical adviser to the Executive Review Board for Telstra.

Telstra Credit Management PoW Project Mgr., Implementation (Jun 2007 – Nov 2007) Recruited by CGI to work on the implementation of the Credit Decision Program of Work being undertaken

by Telstra. Led the six-member implementation team as well as a number of leveraged resources.

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Managed the entire implementation including the planning, budgeting and scheduling of all tasks associated with the launch of the new applications.

Successfully deployed new applications to production environment.Key Achievements: Delivered $10m project on time and on budget with no critical or high incidents Developed and implemented key operational processes for future releases

GE Money Pty Production Assurance Leader (May 2006 to Jun 2007)

Promoted to the role of Production Assurance Leader reporting directly to the head of Application Support to oversee the stability of all production environments with special attention to minimising the impacts of releases of new software/hardware into production.

Focused on all areas of production to maintain the availability, stability and functionality of the environment. Worked closely with the business units, IT development teams and testing teams to ensure that quality

standards and best practices were employed in each new release. Key Achievements: Reduced the number of Sev1 defects from 200 to less than 100 in one year Implemented a quality assurance approach to release management Introduced standards relating to code delivery and testing procedures.

Release Manager, Implementation (Jul 2005 – May 2006)

Key Achievements: Implemented a release strategy for the deployment of software enhancements to the major systems;

oversaw all changes made to the GE Money production environment. Established key relationships with major stakeholders to allow a transition from the previous model of

deployments to a new release based methodology. Demonstrated, via key metrics, major cost savings and huge reductions in speed to market, production

defects, rework and missed requirements gathering. Performed pre-production testing and staging of all software changes Proposed recommendations on software configuration management.

Foxtel Implementation/Project Manager, Operations (Mar 2004 - Jul 2005)

Key Achievements: Managed all changes and problems according to ITIL service management best practices. Developed all processes and procedures around problem and change management and implemented these

processes as well as the tools to support them. Served as project manager on several high profile initiatives including ITIL Certification, New Call Centre

Hours, Videoconferencing, QSM Portal Upgrade and Windows 2003 rollout to all staff. Followed best practice principles from PMBOK project management framework; incorporated planning,

scheduling, issue and risk management, deployment, status reporting and post implementation reviews. Created new project evaluation models, test capacity models, new project reporting and skills gap analyses;

developed new processes from Problem/Change/Release Management.

IBM Global Services (Jun 1995 to Nov 2003)

Implementation Manager- Axis Project (Sep 2001 – Nov 2003) RDM team, Lotus Notes Database Development Project and Deployment (Mar 2001 – Sep 2001) Unix Support Analyst Eclips/IVR Project (Mar 2000 – Mar 2001) Problem/Change Manager Utilities Victoria (Mar 1999 – Mar 2000) Problem/Change Manager for Utilities Victoria CIS application (Apr 1996 – Mar 1999) Help Desk Coordinator for Utilities Victoria Customer Information System (Jun 1995 – Apr 1996)

EDUCATION:Emmaus College - HSC

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Melbourne University - Undergraduate Arts (Politics, Economics, History) – Incomplete.

PROFESSIONAL DEVELOPMENT: Australian Institute of Management: Project Management Fundamentals (PMBOK) Scrum Alliance: Certified Scrum Master ILX Management: PRINCE2 Practitioner certification Software Engineering Institute: The Capability Maturity Model: Carnegie Mellon University IBM Learning Services: Leadership in a team environment; Management and Human Resources;

Communications; Personal and Professional development Pink Elephant: ITIL Service Management Certification GE Money: Building Essential Leadership Skills; Customer Lean and Six Sigma (CLASS) (Green Belt Equivalent);

Effective Coaching Skills; Hiring the Right People CGI: Business Writing; Project Leader Development Training; Client Partner Management Framework

REFEREES:Available on Request.

Justin George