k dean cisco june 2010

1Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group

The Health & Care Revolution

&The Telehealth

Transition

Kevin DeanEurope Healthcare & Life Sciences PracticeInternet Business Solutions Group


Cisco, Health & Care

Cisco Products Power the Internet

Cisco Runs Its Business

on the Internet

Continua; EPSoS; LifeConnections….


A transition is coming…

Data, Voice, Video Networks

Collaborative Apps

BusinessTransformation

Cost SavingsROI

ProductivityMobility

Virtualisation

Process re-engineeringUsing Collaboration


Healthcare industry faces huge challenges…

Productivity, Productivity, Productivity to curb the rising costs of healthcare

An ageing population means more demand and fewer resources

Patients and families are becoming wiser & more demanding customers focused on high quality, easy access

Focus on preventing disease and acute crises, not just cure

Socialcare will blend with healthcare

Organisations need to focus on sustainability


Essential business capabilities….1. Repeatable, reliable end-end processes to eliminate waste2. Find information, “things” and people, manage capital assets and

operational efficiency; find scarce expert resources quickly and allow them to “team”

3. Scale knowledge, information & expertise at a distance4. Work seamlessly across healthcare and social care5. Provide excellence in “patient” experience6. Work with patients, families, carers outside hospitals & surgeries7. Interact with Ageing Well activities 8. Deliver sustainable care9. Scale the innovations, learning training rapidly10.Provide collaborative research environment that attracts investment


We need a Telehealth Transition ….

Specialist silos

Clinician to Clinician

Pilots

Point to Point

Research

Front-line, first response

Clinician to Patient to….

Routine

Multi-point

Infrastructural

Technology Invisible


Important interoperability…


Care at a distance….


The Power of Presence

Blends voice, IM, email, video

Online, offline

Synchronous, asynchronous

Current activity

Diverts

Groupings by organisation, skill


Care at a distance……

Healthcare Interpreter Network


Expert Gateway for care….

“81% of nurses report they would save 30 to 60 minutes with instant access to experts.”—Forrester Research, 2006

Source: Cisco IBSG, 2008


Care at a distance …..



Photos courtesy of DanMedical


Cisco HealthPresence ….


Hub & Spoke or Many:Many

Hospital, SurgeryClinic

E.g. Stroke Thombolysis Assessment


Hub & Spoke or Many:Many

Specialist Nurse

Triage

GP

Consultant


NHS Scotland – Emergency Department


Paris Hospital – Geriatric Department


HK-SC HealthPresence Centre – Opened April 2009

Psychological Counselling Centre

Huaxi Hospital

Chengdu

Chengdu

People’s Hospital

Prince of Wales

Hospital Hong Kong

Mobile Clinic

Temp Clinic Mobile hand-held

device

HK-Sichuan Rehabilitation Centre: Traumatology


Mobile Health Clinic

Communication • Satellite Station• Structure Cabling SystemMedical • AED• Health Assessment Devices• Oxygen Supply• Basic Medical Supply Auxiliary Features• Air Conditioning • 50” LCD Display• Audio & Visual System • Real Time Surveillance Recording• Generator Set• 5.5m Elevate Flood Light System• Drinking Water• Lightning Protection• UV Emitter Cleaning System• TIO2 Self-Cleaning Coating• Storage Compartment

WIFITelePresence UnifiedCommunication IPICS IP

Surveillance

Operation Mode• Psychological Counseling Service

• Emergency Command Center

• Healthcare Service• Health Education


Components of pervasive Telehealth Audio, Video

Presence

Devices

Records

Session Management

Pervasive, intelligent infrastructure

Competencies

Processes

Governance

Leadership

Tariffs & incentives

k dean cisco june 2010

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