K81022 Tudor House & RR

Pre-launch planning

Harry Longman Harry.longman@patient-access.org.uk

01509 816293 07939 148618

Current provision is almost all face to face, with a stable level of about 5.5% of list per week. This may rise – I would guess in the range 6-7% pw

Average days wait is currently about 5 – this will fall to about 1

Booking time is currently one very large spike at 8am. Initially this means having all possible GP capacity on calling back at 8 – but it will soon spread

Book on the day is currently below 40%. Given the choice, we find patients will move this to over 80%.

Spread of days booked ahead is broad, with peaks at weekly intervals. May reflect release of appts – or GP booked follow ups. Evidence shows that

follow up telephone calls are least likely to be called in by the GP