karen direkze administration portfolio for linked in june 23, 2010
DESCRIPTION
Updated August 2012TRANSCRIPT
Karen Karen DirekzeDirekze
AdministratioAdministrationn
Portfolio
Career Career ObjectiveObjective
Administrative Assistant
HIGHLIGHTS OFHIGHLIGHTS OF QUALIFICATIONSQUALIFICATIONS
More than 5 years extensive experience in all aspects of office administration
Knowledgeable in office procedures and expertise in preparing, reports, memos, and correspondence
Demonstrated ability to quickly respond to internal and external client inquiries and diplomatically resolve client complaints
Excellent communication, organizational, and problem solving skills with the ability to work independently as well as a part of a team
Highly adaptable, welcomes challenges, responsible and committed to personal and professional development
Detail oriented, multi-tasker with ability to work well under pressure and meet deadlines
Computer SkillsComputer Skills
Word Excel Power Point Outlook Lotus Notes Internet Adobe Acrobat Various other softwares
- Human Resource Information System, and CRM
RELEVANT EXPERIENCERELEVANT EXPERIENCE Reception / Customer Service Answered telephone calls, transferred calls and
dealt with the callers queries in a courteous and prompt manner therefore raising company profile
Directed client support inquiries - provided detailed and accurate information booked appointments, and addressed customer complaints
Operated office equipment including fax and photocopy machines, printers and Supervised its maintenance ensuring consistent effective function
Responsible for booking and organizing rooms for meetings, seminars, and information sessions and ordering food
RELEVANT EXPERIENCERELEVANT EXPERIENCE
Administration / Clerical Provided expedient and efficient support to a fast paced tax team including
scheduling meetings, coordination of seminars, corporate travel and hotel arrangements ensuring effective office operation
Facilitated and coordinated an inter-office move of 32 people, including coordination of staff, contractors and other outside vendors in a timely and organized fashion
Maintained inventory of office supplies and re-ordered in time to avoid shortages; also performed regular cost analysis and cost savings on purchase of lunchroom, office and postage supplies
Implemented and maintained file retention policy for both on and off-site storage for the company in accordance with Receiver General Guidelines
Distributed mail appropriately and in a timely manner which assisted sales team with prompt and resulted in customer satisfaction
Entered and updated information into computerized system and sent out notices, letters and website updates, within limited time frame in order to meet company’s objective
Set up and maintained filing system that resulted in quick and easy retrieval of documents and useful information supporting the facilitation of cross-functional teams
Managed client information; assisted with data entry in monthly and bi-monthly billing process for clients with pre-authorized payment
Managed calendars and daily activities for a team of professionals and also dealt with lost and found inquiries
WORK EXPERIENCEWORK EXPERIENCE
CSR – Client Service Representative (Teller) 2010 - Present Royal Bank of Canada, Toronto
Administration Clerk and Ticket Accounting Clerk 2009Keith Bagg Group (recruitment agency), Toronto GO TRANSIT, Toronto
Accounts Payable and Receivable Clerk, 2007 - 2008 and Traffic Clerk (Contract)Royal Specialty Sales, Toronto
Administrative Support / Accounting Clerk 2004 - 2007 (Recruitment Agencies - Office Team and Personnel Opportunities, Toronto)
Prowis, Toronto Price Metrix, TorontoHouse of Metals, Toronto Envision Sales, TorontoOntario Real Estate College, Toronto MindShare, Toronto
Revisions Supervisor/ Central Poll Supervisor / 2003 – 2010Ballot OfficerElections Canada, Elections Ontario, City of Toronto Municipal, Toronto
Administrative and Accounting Clerk (Contract) 2003 - 2004Cowperthwaite-Mehta, Toronto
Administrative Clerk, Office Supervisor 1992 – 2001, 2002 - 2004East End Taxi, Toronto
Administrative / Office Services Coordinator 2001 - 2002and Accounting ClerkSinclair-Cockburn Financial, Toronto
WORK EXPERIENCEWORK EXPERIENCE
EDUCATION AND EDUCATION AND PROFESSIONAL PROFESSIONAL DEVELOPMENTDEVELOPMENT
Certificates: Simply Accounting (Windows) Centennial College, Toronto
1997
Workplace Hazardous Materials Information System (WHMIS)
Industrial Safety Trainers, Toronto 2008
VOLUNTEER WORKVOLUNTEER WORK
Executive Board Member, Concerned Citizens for the Quarry Lands Development, Toronto
Volunteer - Walk for Life, SNAP, Fashion Cares, Aids Committee of Toronto (Security), Toronto
Volunteer - Fundraising events – Birchmount Bluffs Neighbourhood Community Centre, Toronto
REFERENCES AVAILABLE UPON REQUEST
Letters of Recommendation
Thank you for your time and consideration.