karen pierce and kristine chapman cdg2012 - cross-sectoral staff development with clic
DESCRIPTION
'Cross-sectoral staff development with Cardiff Libraries in Co-operation' - Karen Pierce and Kristine Chapman described to the CDG National Conference in Birmingham on 18 July 2012, how 'CLIC' provides shared development opportunities for library staff in Cardiff.TRANSCRIPT
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Cross-sectoral staff development with CLIC
Karen F. Pierce (Cardiff University)
&
Kristine Chapman (National Museum Wales)
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
CLIC members
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
CLIC Libraries
• Cardiff University• Cardiff Metropolitan
University• Cardiff Public Libraries• Cardiff & Vale College• National Museum Wales
• Royal Welsh College of Music & Drama
• University of Glamorgan• National Assembly of
Wales• Welsh Government
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
CLIC members
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
CLIC Staff Development Group
Karen Pierce (Chair) Cardiff University
Helen Bader (Secretary) Royal Welsh College of Music & Drama
Sue Evans Welsh Government
Sally Earney Cardiff University
John Wright University of Glamorgan
Laura Wood Cardiff Public Libraries
Kristine Chapman National Museum Wales
Alison Flye National Assembly for Wales
Simon Rhys-Phillips Cardiff & Vale College
Rebecca Evans Cardiff Metropolitan University
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Beginnings
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Beginnings (2)
Project objectives:1. Define a strategy & complementary
action plan…to strengthen library collaboration in Cardiff
2. Identify practical measures…to share resources & deliver improved library services to the community in Cardiff
3. Assess the library requirements of different groups of learners within Cardiff
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Project report
• Jones-Evans, Angela (2006) CLIC- Cardiff Libraries in Collaboration: the development of a strategy and an action plan for its future development
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
What does CLIC do?
• Website: http://www.cliclibraries.co.uk/
• Steering Group– Set up Staff Development Group– Pilot reciprocal access scheme– Pilot reciprocal borrowing scheme
• Staff Development Group– Run a variety of staff training events
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Events held so far (1)
• Customer care• Floor-walking with
confidence• Library tours• Social Media / Web
2.0• Marketing your library• Information literacy
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Is the customer always King? Learning from experience in libraries & beyond
All fizz and no bang? Does Web 2.0 really matter?
What’s occurring in Barry?
Library skills for the 21st century
Professional development: mapping out your pathway
Floor-walking with confidence
Knowing your customer: cross-sector perspectives
Social media in libraries
Innovative marketing on a low budget
Developing information literacy skills amongst library users – tools and techniques
New year – new ideas: sharing experience in CLIC libraries
Libraries, but not as we know them: an illustrated exploration of building trends and predictions
Library tours
Specialist services in libraries
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Events held so far (2)
• Library tours for Love your Libraries Day
• Exhibition
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Why it matters
Free
*
Networking
*
Inclusivity
*
Co-operation
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Attendance by sector
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
2010
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
• Loss of funding– Impacts ability to put on events– Limits resources available to develop website– Effects whether we can meet the needs of all
members
Challenges & Opportunities
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Zero funding for events
• CLIC events are put on with the goodwill & co-operation of members who provide free of charge;– Venues– Speakers– Equipment
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Challenges
But available venues have limited capacity, and demand for places is always high. Without external funding of some sort it is not possible to book venues that could accommodate a larger audience.
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
The CLIC website
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
• Get people talking to each other; sharing resources• Information – up to date regular checks; entertainment;
communication – ability to talk to others, message board?
• Networking and support; information sharing• Current awareness and communication• Networking and virtual staff development• Forum for libraries / librarians within this region• News / views / helpful hints / references / networking …• To promote cross working / training events
What CLIC members wanted from the website when it first launched
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
A place for;
• Resources
• News
• Networking
• Information
• Training
In essence!
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
• Develop the website primarily as a resource for library staff in Cardiff
• But retain some basic information about libraries in Cardiff on the website for the benefit of the general public
• Use the website as the hub for building a community of library staff by sharing resources & providing information about events
• Remove the need to log in to access the staff area• Create social media accounts to help publicise the
site and to get library staff contributing
Web admin team recommendations
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Twitter account - @CLICLibraries
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
CLIC Facebook account
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Survey aims
• to establish what kinds of barriers might prevent members from attending events
• to ensure the training & events on offer were what members really wanted/needed
• to explore the potential for offering less formal networking opportunities
• to gauge what members felt CLIC’s main focus should be
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Survey design
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
• Good mix of respondents from the various sectors & differing job roles
• Most respondents want to see CLIC provide an equal mix of networking opportunities & training
• Predominantly happy with range & quality of events currently provided by CLIC
• The greatest interest is in events which allow learning about & visiting CLIC member libraries
• Inability to arrange cover/scheduling clashes/prior work commitments appear to be the greatest barriers to attendance rather than lack of interest in training on offer
Survey results – brief summary
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
What do you value most about CLIC events?
Opportunity to network
Opportunity to developprofessional skills
Opportunity to hearabout work in othersectors of the profession
Other
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
What reasons prevent you from attending CLIC events?
I have never seen them advertised
My line manager does not feel itnecessary for me to attend
I did not think I w ould be eligible toattend
The places f ill up before I can put myname dow n
The events hold no interest for me
The events are not relevant to my job
I receive all the training I require in myw orkplace
They are scheduled at times w hich areinconvenient to me
I am unable to attend due to w orkcommitments
Insuff icient cover in my w orkplace forme to attend
Other
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
New Horizons
Since 2012 CLIC has been broadening its horizons in the types of events it provides, how it markets itself and how it defines its membership
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
National Libraries Day 2012“Library Tours for Library Staff”
• 17 different library sites took part
• Opportunity to see behind the scenes of a number of libraries including;– the Library at the National
Museum – SCOLAR (Cardiff
University Special Collections & Archives)
– Cardiff Public Library off-site stacks department
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Do Something Different Day
• 23 different sites took part• Job swaps on offer
included;– IT support– Graphics services– Careers advisors– Collections management– Dental library– Health library
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
CPD23 meet ups
• A number of CLIC members took part in 2011
• Karen gave a presentation on her experience at a CLIC event in November 2011
• Many CLIC members expressed regret they had not got involved
• In May 2012 CPD23 re-launched• CLIC decided to offer their support to
participants• First meet up ‘An introduction to
CPD23’ was held in early May• Next meet up is set for the end of July
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Poster Presentation at the CILIP in Wales conference 2012
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
New members
New campuses in CardiffUniversity of Glamorgan – ATRiuM building opened September 2007
Bridgend College – Arts Academy campus will open to students in September 2012
MergersUniversity of Glamorgan & Merthyr Tydfil College merged in 2006
Coleg Glan Hafren & Barry College merged to become Cardiff & Vale College in 2011
University of Glamorgan & University of Wales, Newport to merge in the not too distant future
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
The future
The Steering Group is currently in the process of putting together a funding bid to CyMAL to commission a report that will explore the direction CLIC should take over the next 5 years
Cardiff: Libraries in Co-operationCaerdydd: Llyfrgelloedd mewn Cydweithrediad
Contact details
Karen F. Pierce (@Darklecat)
Kristine Chapman (@KrisWJ)