kc-ol.com/i2 anb plugin presentation 27.10.2015.pdf · powered by ibm i2, case manager and watson...

1 www.integritie.com

© Integritie 2015

Social Media Analytics for i2

Cloud Specialist in the areas of Image Capture, Content Management, and ECM Merger, and Information Consolidation

eMail [email protected]

www.integritie.com

www.smcapture.com

www.kc-ol.com

22.10.2015

kc-ol.com/i2


© Integritie 2015

Knowledge Capture® Online (KC Online)

is a content capture and management

application, providing prebuilt, out of

the box, configurable, business

applications, both OnPremise and In the

Cloud

Knowledge Capture – Content Management Cloud

Powered by IBM i2, Case Manager and Watson ICA

Knowledge Capture is powered by

• IBM i2 Analyst

• IBM FileNet Content Manager

• IBM Case Foundation (workflow)

• IBM Case Manager

• IBM Content Analytics

• IBM Enterprise Records Manager

• IBM Content Manager OnDemand

• IBM Content Manager

• IBM e-Discovery

• IBM Datacap

• Knowledge Capture Online®

• SMC4 Social Media Management


© Integritie 2015

End to End Analytics Solution

Content

& Sentiment

Analytics

Capture

Communications

i2Reporting &

Dashboard

FileNet

Case ManagerKC Online Case

Management

FileNet BPMWorkflow

Reference

Databases

And

Structured

Data

1

2

34

6

5


© Integritie 2015

SMC4 is A Total Social Media Communication Tool

SMC4 provides:

1. Seamless integration of Social Media to i2

2. A single sign-in tool, controlling the receipt

and sending of all Social Media

communications

3. Comprehensive controls and supervision,

ensuring published and received social

media communications meet regulative

policies

4. Full audit, control and reporting tool of all

social media communications

5. Repository and e-discovery of all social

media communications

6. Regulative life cycle control and destruction

of all social media communications

Social Media Single Sign-in Console


© Integritie 2015

SMC4 – Out of the Box Social Media Connection for i2

SMC4 provides an i2 out of the box Social Media Connector

Direct

APIs


© Integritie 2015

We provide direct APIs for:

SMC4 Connector for i2 includes

Channel Channel API

RestrictionsSearch Window

1. Twitter Full Access i2 ✓ SMC4 ✓

2. Facebook Authorised Access I2 ✓SMC4 ✓

5. LinkedIn Authorised Access SMC4 ✓

4. Instagram Authorised AccessSMC4 ✓

4. Google+ Authorised Access SMC4 ✓

Authorised Access means that the Social Tool (such as Facebook) has API

restrictions and must provide security approval to see all social content (like

Facebook friend authorisation).


© Integritie 2015

Social MediaSearchRetrieveExpand

Analysts Notebook

Notebook Plugin

i2 Social Analyst’s Notebook Integration – Push

(PUSH)Automatic Updates

from Twitter, Facebook

SMC4 is used to define a Company, Person of Interest, or Connection

you wish to monitor, such as Elvis Presley or Barclays Bank

Once defined, the social media content is available to i2 automatically

Six minute polling cycles as per API restrictions

Meta dataKC OnlineAnalytics

Categorised Risk

Message

Integritie KC Online SMC4

SMC4 Repository(Candidate Store)

Stored for 30 days

Restrictions of

Social APIs


© Integritie 2015


Analysts Notebook

Notebook Plugin

(PULL)Search, Retrieval

and Expansion of

Messages

i2 Social Analyst’s Notebook Integration – Pull

i2 Social Media Search Console


Categorised Risk

Message



Stored for 30 days

Complete a search from within

i2 for social content


© Integritie 2015


Categorised Risk


Message


Analysts Notebook

Notebook Plugin

(PULL)Search, Retrieval

and Expansion of

Messages

(PUSH)Charts, Schemas and Data saved within an

i2 repository if available


i2 Social Analyst’s Notebook Data Flow

IBM i2 IAP

IBM i2 iBase

IBM i2 EIA

(PUSH)Automatic Updates

from Twitter, Facebook

Stored for 30 days

Store vetted social media content

Your Social Media Storage and Retention Rules


© Integritie 2015


Demonstrations


© Integritie 2015

1. Search for social media content from within i2

2. Search for social media accounts from within i2

3. Expand posts of an account to show latest information

4. Expand for followers/following and identify common connections

5. Example charts built using the SMC4 ANB plugin

6. Counterfeit Mobile Application for i2

7. How to Download the i2 ANB Plugin

Demonstrations


© Integritie 2015

Demo 1

Searching for social media content from within i2

The SMC4 i2 plugin features

search capabilities that access

the entirety of the content

captured via the connected SMC4

instance.

It is possible to filter via social

media site, date range, SMC4

category, specific social account,

or keyword. Once given a list of

social messages, you can further

filter either by name of the

sender or keyword within the

content.

To add these messages into

Analyst’s Notebook, there is the

option to add those you have

highlighted, or every message

that’s been returned. These will

then be added directly the

Analyst’s Notebook chart.


© Integritie 2015

Demo 2

Search for social media accounts from within i2

The SMC4 ANB Plugin also

features a social account search

option, which enables users to

search for either Twitter or

Facebook accounts from within

ANB.

It is possible to filter via social

media site and you can then

search by name or username.

Results will be returned where

you gain further information

about the account, such a

location information and a link

back to the social site.

By clicking the monitor account

option, this social media account

will automatically be loaded into

SMC4, where all future publically

available content will be

captured.


© Integritie 2015

Demo 3

Expand posts of an account to show latest information

.

In order to expand a post in

Analyst’s Notebook, you can right

click on the social media account

entity, select the SMC4 option,

and choose between the

expansion of posts, followers, or

those the selected account

follow.

Within these expansions, you can

further filter the posts you want

to bring back onto the chart.

The SMC4 plugin enables a user to

either expand all, or complete a

filtered expand where a user can

view the associated followers or

those they are following and

choose which accounts to display

on the chart.


© Integritie 2015

Demo 4

Expand Followers and Find Common Connections

By loading multiple accounts from

the SMC4 plugin, analyst’s can

expand the followers to find

common connections.

Once this data is brought back to

a chart, the links between

entities will be automatically

displayed.

Users can then expand the

common links to build the

network out.

This functionality is incredibly

useful when examining people of

interest, in order to understand

how they are connected, along

with connections to individuals

that may not have been identified

yet.


© Integritie 2015

KC Online Counterfeit Capture - Process

An agent in the field scans the barcode of a suspected counterfeit product

Identify as Counterfeit

Process Case

Database Look-up

ReportingCreate Case

Scan Barcode

Agent is provided with artwork and identifying information to confirm if counterfeit

A case worker can then process the case using a defined business process

Case’s can be created automatically once the product is identified as counterfeit

Reporting can be utilised to understand the full history of the case

The system does an automatic DB lookup against known counterfeit batches/goods

The KC Online Counterfeit module, powered by i2, Case Manager and

Watson, is a single solution to differentiate authentic products from

counterfeit, with a Chain of Custody module to capture, analyse and

leverage all counterfeit evidence, linking the chain of organised crime

11 22 33 44 55 66


© Integritie 2015

Counterfeit Capture – Barcode Scanner

1 2 3

The counterfeit capture mobile

application utilises a barcode scanner

to quickly and efficiently look up

counterfeit goods based on the product

bar code based on documents held

within the KC Online repository.

Batches are identified as counterfeit

through a series of documents

identifying if goods are fraudulent or

real.

Securely logon to the counterfeit

capture mobile


© Integritie 2015

Counterfeit Capture – Case Management

On discovery of a counterfeit product the mobile application will automatically create a case in Advance

Case Manager. Once identified the investigators can then process the case through to resolution utilising

checklists based on business driven procedures. All documents then relating to a case will be stored in a

central archive.

4 5


© Integritie 2015

Three Easy Steps to Get Social Media into i2

1. Download the plugin – smcapture.com/i2/analysts-notebook

2. Install the SMC4 i2 ANB plugin

3. Use it

Three Easy Steps to connect Social Media to i2 ANB


© Integritie 2015

Who to Target for New Licences of i2 with Social Feeds

1. Police DetectivesCapture criminal activity on social media and use that data when completing

investigations.

2. ManufacturingCounterfeit, find organised crime connections. This connection could be direct

messaging on social media or through mutual acquaintances.

3. Insurance ClaimsClaimant profiles can be monitored to find fraudulent insurance claims, e.g. an

individual who claims to be in too much pain to work, yet who posts pictures of

themselves in a nightclub.

4. RetailCapture employees’ social media posts and follow their external conversations in

order to watch for mentions that could lead to organised crime.

5. Banking Fraud

If suspicions are raised over a customer who has just opened a bank account they

can be monitored and connected to other online aliases connected to them which

can, in turn, be used to discover whether they have opened multiple bank accounts

fraudulently.

6. CMO – Marketing Utilised to discover thousands of potential customers by monitoring those who are

following several similar company brands and targeting them specifically.

7. Schools

Monitor students’ social media accounts for interactions with fake profiles. For

example, registered sex offenders pretending to be a fellow student and

encouraging the student to meet them.


© Integritie 2015

Visit us at Insight Las Vegas Oct 2015 – Booth 884

Contact

Rob Dinerman

[email protected]

845-271-8285

Sam Clive

[email protected]

Next Steps

kc-ol.com/i2 anb plugin presentation 27.10.2015.pdf · powered by ibm i2, case manager and watson...

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