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Knowledge – COE – IP – Solutions

• Knowledge: The Growth and Maturity of Knowledge

• COE: The Concept and Tenets of a Center of Excellence

• IP: The Maturation of Intellectual Property

• Solutions: A Model to Justify Investment, Conduct/Performance

• Terms

• An Example of a COE Roadmap

Topics

MATURITY OF KNOWLEDGE

Maturity

of

Knowledge

(Weight of

Credential)

Eminence

Conviction and Prescription

Experience

Expertise

Capability

Access

Experience-Reputation Maturity

As experience accumulates, so does the maturity of knowledge within the

organization and the ability of the organization as a whole to grow from

simple access through eminence

Experience-Reputation Maturity Information Access

Access

Information access is as ubiquitous as the organization allows itself. A minimal

stance is taken when obviated (industry- accepted or globally known) knowledge

is readily available through free internet, subscription services, or from the data sources of peers and collaborative

partners. By simply sourcing to those nodes and doing a simple fitment, the

organization can address a limited amount of issues and needs.

Eminence


Experience and Opinion

Expertise and View

Capability

Access

Maturity

of

Knowledge

(Weight of

Credential)

Knowledge is Available

Information exists, there is a sense of availability, somewhat directional, somewhat free flow. Information is simply availab le

Eminence



Expertise and View

Capability

Access

Experience-Reputation Maturity Capability

Capability

Capability is …

DEFINED PER CLIENT

Capability is the first expression of knowledge and therefore has a contained definition = a set of skills.

Maturity

of

Knowledge

(Weight of

Credential)

Knowledge is Contained

There is a sense of contained units of knowledge. Therefore there are walls and definition, and clearly usable skills with the emergence of groups seeking

information, and the first/initial stages of purpose and with that the reality and definition of an audience of that capability.

Eminence



Expertise and View

Capability

Access

Experience-Reputation Maturity Expertise and View

Expertise and View

Expertise is …

DEFINED PER CLIENT

Maturity

of

Knowledge

(Weight of

Credential)

Knowledge is Expressed

Select individuals exceed in their skills to the top. There is now the first initial stages of reputation because of expression, and their presentation, and projection.

This type of view is very individualized and it is a one-way projection – the audience becomes a participant and matures to a user or a consumer.

Eminence



Expertise and View

Capability

Access

Experience-Reputation Maturity Experience and Opinion


Experience is …

DEFINED PER CLIENT

Maturity

of

Knowledge

(Weight of

Credential)

Knowledge is Shared

From these groups or capability or experts there is now an interpretation and formed opinion, This is the first/initial stages of a practice because of repeatability

and strengthening with concepts and concept-ware that consumers receive in a share or exchange. The consumer now matures to a customer.

Eminence



Expertise and View

Capability

Access

Experience-Reputation Maturity Conviction and Prescription


Conviction and Prescription is …

DEFINED PER CLIENT

Maturity

of

Knowledge

(Weight of

Credential)

Knowledge is Advised (Consulting)

This is where there is first/initial stages of true value through advisory and consulting. It is the stage when most learning has transactions (give and take). The

customer matures to a partner and works in collaboration since there is both conviction and prescription.

Eminence



Expertise and View

Capability

Access

Experience-Reputation Maturity Eminence

Eminence

Eminence is the ability to radiate the knowledge (imbibe and enrich a

community – internal and external)

Eminence is the highest credential

It is the premiere position of knowledge

and reputation

Maturity

of

Knowledge

(Weight of

Credential)

Knowledge is Reputable (Most Mature)

When Eminence is achieved, Reputation is fully realized. Groups come to seek instantiation or the “final word” (It’s not the other way around). This is securing

the standard or establishing the reference. The partner and collaboration grows to become an ecosystem and is now an audience of reception.

Knowledge is Available

Knowledge is Contained

Knowledge is Expressed

Knowledge is Shared

Knowledge is Advised

Knowledge is Emanated

Knowledge is … Perception Creation of Competitive

Intensity

Access

Capability

Expertise

Experience

Conviction

Eminence

Least Mature

Most Mature

Purpose

Reputation

Practice

Value

Existence

Sustainability Premiere

Superior

Preference

Acceptance

Maturity

Level

Consumer

Customer

Market

Competition

Audience

Maturing Knowledge From Access to Eminence provides a growth of perception, a competitive market, and sustenance

COE FUNDAMENTAL TENETS

Advancement and

Enrichment of Services

Evangelization and Value Proposition

Business Value

Management

Domain Stew ardship

Center of Excellence Objectives (Overall)

4 Tenets to a COE

Advancement and Enrichment of Services: The highest layer of a service and/or operation is the

COE

Evangelization and Value Proposition is the ongoing messaging and promotion of the COE

Business Value Management addresses ROI and provides reason for the infusion of continuous

investment Domain Stewardship creates a central core for the

people, process, technology, and other enabling factors

Advancement and



Business Value

Management

Domain Stew ardship

Advancement and Enrichment

The COE nurtures and provides oversight for its stakeholders of existing core services that are

either foundationally or critically relevant. Examples include governance of a running service line and

the ongoing responsibility of service assurance. While not in some instances conducting the service itself, it is up to the COE to ensure the bounded

definitional constraints for which the service operates and the level of acceptability, and in some

case when it can or should not exceed. If needed the COE may express an external set of

measures if it deems the current service operations are underperforming or will not maintain an

accepted level.

COE Tenets Advancement and Enrichment of Service

Advancement and



Business Value

Management

Domain Stew ardship

Evangelization

By providing a constant set of eyes and a launch pad of communication throughout the organization,

the COE allows its own function to thrive and flourish. Evangelization requires a set of richly

produced content regarding the summarized state of existing services, and outlooks for new trends, vision statements, and possibly even a futurology

to allow the COE to extend its credibility amongst senior stakeholders on an ongoing and

uninterrupted basis.

COE Tenets Evangelization and Value Proposition

Advancement and



Business Value

Management

Domain Stew ardship

Business Value

By relating it’s Quality of Service (QOS) or some equally important valuation of stakeholder or client

scoring towards the overall business goals, The COE showcases the fact that it is not only a viable

part of the enterprise, but it grows the company’s business value. In some cases this means actual core calculation (e.g.: master data management

and gold standard metrics) while in other cases this may be a future claims or proposed leading

indicators for areas under governance. In either case, the organization carries a weighted

business value to the COE and will ensure that such values grow. They own the process to

maintain some form of periodic effectiveness (a campaign, a regular scoring or recertification, a SOP-compliance approval process, etc).

COE Tenets Business Value Management

Advancement and



Business Value

Management

Domain Stew ardship

Domain Stewardship

As the central point of knowledge management for the organization, the COE may also exert a level or

permanence within the organization since it is the baseline reference to a domain (industry,

operations, process area, technology, etc). As the representative of the domain to an external

audience, the COE must always maintain senior level staff who have the right mix of tact, maturity,

and presence to work with the rest of the world (e.g.: analysts, investors, senior commercial partners, external thought leaders, highly influential

parties, etc).

COE Tenets Domain Stewardship

INTELLECTUAL PROPERTY MATURITY

Maturity Corporate Intellectual Property Reasoning

Maturing Corporate IP

One of the goals of building a COE should be to foster the growth of its

organization from a minimal baseline to that of one providing partnership benefit

and “value” to a client. In the following, the blue boxes

represent tangibles for external client consumption. The COE initiates at the

point the organization shows “Capability” and matures itself through a set of “Operations as a Service”

IP Maturity Matrix A snapshot

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components

Networks & Buildings

Hardware, OS

Application Containers

Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Position Paper

Trained People

Processes, Design,

Architecture

Reusable Components


Hardware, OS


Applications

Operations

Capability Center of Excellence

Framework Hosting Services

Infrastructure as a Service

Platform as a Service

Software as a Service

Operations as a Service

Competence

Va

lue

to

a c

lie

nt

Investment / Ownership

Intellectual Property Maturity

BUILDING SOLUTIONS

Market Potential (MKT)

Ensure a Reality Exists

1. Awareness (Simply Known) - Interest

2. Worthiness (Some Visibility) - Need

3. Readiness (Some Initial Value) - Action

Leadership Potential (LDR)

Seek Best-in-Class

• Time to go from N to 1, 2, 3, 4

• Lead or Follow?

• Cultural Fit

Leader Follower

Proactive Purposefully

Reactive

Capability Potential (CAP)

Guarantee now or a future

1. Exist (Should be)

2. Future (Can be)

Market

Leadership Capability

Why would you want to do it?

Are you Good at it? Can you be among the best?

Figure: MCL Model

The M-C-L for Building Solutions There Needs to be a Convergence of Three Critical Factors :A Market, Capability, and Leadership

Business The purposeful use of industry for commercialization for either profit or advancement of a corporation. The senior credentialing in business may

also involve advanced study such as a MBA or PGDBM education, etc...

Center of Competency Formal or informal center or unit of resources (staff and equipment) that provides an initial effort to build a know ledge space for the company

Center of Excellence Formal center or unit of resources (staff and equipment) that is organizationally defined (as per the org chart w ith direct report lines) w ith

structured measured goals to drive a know ledge space for the company

Competency Semi-mature understanding of a know ledge space

Concept <STUFF DELETED>

Consulting Four Core Tenets of Definition, Function, Capability, and Articulation

1. Core Definition: Being paid for experience. It is not on-the-job training at behest of the client

2. Core Function: The ability to Sell and Deliver both the conceptual (theoretical) and tangible (actual) business and technology benefits.

3. Core Capability: The ability to convert the complex into the Simple – in terms of technology, business process or strategy 4. Core Articulation: The superior ability to think, message, and communicate ideas to all levels of intellect and role/governance

Domain A know ledge area that either originates from an industry or a business. It is also a discipline that either originates from a process or technology

Experience Level of know ledge maturity that can be categorically show n by an extensive (shared and excelled at) set of w ork history usually coupled w ith

some form of credentials

Expertise Level of know ledge maturity that can be categorically show n by initial w ork history and experience

Function Operationalize the parts of a business

Industry Industry Sectors. HLS (Healthcare and Life Sciences), CIR (Consumer Industries and Retail – including CPG), FS (Financial Services –

including both Banking and Capital Markets and Insurance), TTH (Travel Transportation and Hospitality), CME (Communications Media and

Entertainment), M&T (Manufacturing and High Technology), E&U (Energy and Utilities)

Process A sub-part of a function

Terms

SAMPLE COE ROADMAP

Sample Roadmap

Objective Focus on training

Establish COE as a separate

entity which owns all assets and builds toward a new concept.

Objective Focus on asset creation

Consolidate and translate

organization’s expertise into one group. Cross-sell the COE and it’s concepts to downstream

stakeholders

Objective Focus on solution accelerators

Create a set of COE core assets

that provide constant improvement to present situation (consulting practice)

Objective Focus on gaining visibility

Grow from a set of assets and

people to a regularly operational set of services that covers all 4 tenets of the COE.

Activities Leverage existing assets and

org structure.

Minimize disruption Support ongoing services and

ensure alignment to active goals and objectives

Establish newly IP models and maturity diagram

Train staff as appropriate

Activities Own certain levels of service

and quality

Leverage organization wide network and other COEs

Identify focus areas and create new services and solutions

Create innovation lab/concept store to showcase COE

Seek extensions of COE

through internal groups and external partner groups

Activities Create solution frameworks

Acquire technology licenses and

create packages and accelerators (preconfigured package, scenarios)

Enhance consulting services

already offered in the organizations

Activities Invite senior stakeholders and

external analysts to showcase the breath and dept of maturity.

Grow from a group that the organization reaches for

“information access” to a unit in which the organization provides

“eminence” as thought leaders

Conceive Consolidate Grow Mature

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