KeepCOLD ® Servicesfor MRI equipment

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“Worry free. That’s howwe want our customers

to feel about theircryogen supply, magnet

filling and cryo-shieldingmaintenance.”

Lisa KicskaAir Products

MRI Delivery Scheduler

The security behind the supply.

When you’re responsible forMRI equipment, you shouldn’t haveto worry about your cryogen supply.Or your magnet going down. Or adevastating quench in the middle ofthe night. You have patients to carefor. Scans to run. Critical, time-sensitive work to do and just so manyhours to do it. You need a sense ofsecurity about your equipment —security that comes from the supportof a trusted supplier who strives to dowhatever it takes, 24 hours a day, 365 days a year, to keep your magnetfilled and running. You need Air Products ºKeepCOLD® Services.

Air Products ºKeepCOLD Serviceskeep your “cold side” covered.

As the largest international supplierof helium, Air Products holds accessto more production capacity thanany other company worldwide.That’s important, because todayhelium is classified as a rare resource.Air Products offers security of supply.And that’s just for starters.

Our MRI expertise is unparalleledamong cryogen service providers.We’re the only supplier in the worldwho employs 100 highly trained,full-time technicians. Theirdedication is one reason we maintainlong-lasting relationships with thetop international manufacturers ofMRI equipment. In fact, we’re theonly authorized fill-service providerfor companies like GE and Siemens.Chances are, if you have a cryogensupply agreement with one of them,you’ve worked with us too. Andwhen it comes to keeping yourmagnet running, our track recordspeaks for itself. We perform morethan 40,000 annual fills andmaintain over 5,500 magnets withbetter than 99% uptime. No othersupplier comes close.

When it comes to keeping your magnet running,our track record speaks for itself: more than

40,000 annual fills with better than 99% uptime.

It was due to a quenchthat we contacted Air Products. Their quickresponse and qualityservice have made us fervent supporters.Dr. of Med. Dominique CalletDirecteur Imagerie Resonance Magnetique Saint Etienne, France ’’

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We offer the service options you want and the cost-effectiveness you need.

Unlike most suppliers of cryogensand related services, Air Productsoffers ºKeepCOLD filling andmaintenance services separately. Ifyou choose Air Products for yourcryogen supply, you may selecteither filling services alone or acomplete cold-side service packagethat includes cryo-shieldingmaintenance. Because we priceºKeepCOLD Services on a per-service basis — and not bundledinto an annual fee — you pay onlyfor what you need and get.

Ultimately, many of our customersfind that a comprehensiveºKeepCOLD Services package offersthem the greatest peace of mind andthe best financial advantage. After all,if your MRI equipment goes downunexpectedly, damage to yourmagnet, loss of revenue, timerescheduling appointments andpotential harm to your reputationare costs you simply cannot afford.Our complete ºKeepCOLD Servicesoffering enables you to keep yourequipment well maintained and

highly efficient to help maximizeuptime. Typically, you require fewerservice calls and benefit from lowerlong-term product and maintenancecosts, too. In addition, you and yourstaff are free from the timecommitment and potential risk ofhandling cryogens and relatedactivities in-house.

Preserving your equipment andoptimizing your cost-effectivenessare so important to us, we alsoprovide quench liability coverage to protect your magnet during fills.It’s our standard practice, not anexpensive option.

Security means...Air Products ºKeepCOLD Services.■ Reliable global helium supply from the world’s leading producer

■ Unsurpassed service, 24 hours a day, 7 days a week

■ Expert filling with the highest transfer efficiency in the industry

■ Automatic quench liability coverage during magnet fills

■ Complete cryo-shielding maintenance:◆ Cold-head maintenance and repair, including routine cold-head

replacement, line changes and oil adsorber change-outs ◆ Compressor maintenance and repair, including gaseous helium

charging and routine compressor replacement◆ Routine vacuum integrity checks and repair◆ Cryogen meter calibration and repair ◆ Ice block removal ◆ Magnet cooldowns

When weexperienced aquench lastspring, we called Air Products.Their technicianwas so confident,it gave me animmediate senseof security. He

had our magnet filled and back up inless than 24 hours. Since then, we’veentered a contract with Air Productsthat saves us about 25% per fill.”

Kelly WalkerRadiology EngineerSoutheast Alabama Medical CenterDothan, Alabama, USA

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Our people make ourºKeepCOLD Services special.

Service is really about trust. Youknow that. You provide a service too.When you need something —anything — especially in anemergency, you need someone youcan count on who is expertlyqualified to help you.

Air Products ºKeepCOLD Servicestechnicians are certified according toISO-9002 standards — the toughestspecifications in the service industry.We’re the only supplier in thebusiness who can make this claim.Each one of our 100 full-time fieldtechnicians must complete months of rigorous training and certificationon each type of manufacturer’s MRI equipment and achieve re-certification every year. Before we assign them to their own siteresponsibilities, they must alsodemonstrate compliance with GoodManufacturing Practices guidelinesduring actual fill situations.

Our technicians often schedule fillingand maintenance after hours to avoiddisruption and downtime and tomaximize available scan time for yourpatients. They respond to emergencycalls around the clock. They’veearned global recognition forconsistently going the extra distance,even when that means servicing anMRI mobile unit at a remotehighway rest stop. Our techniciansare so focused on the safe, optimalperformance of your magnet, theyeven conduct a 60-point check withevery fill.

Air Products may have the only teamon the planet with such exactingservice standards, but when a singlequench can cost you as much as$50,000 in downtime and replacingyour magnet can cost more than$500,000, we believe every measureis worth our utmost effort.

We train the best people andgive them the best equipment.

Our technicians aren’t all that makeºKeepCOLD Services special. Wealso use our own uniquely designedfilling equipment — technology youwon’t find anywhere else. Ourpatented vacuum-jacketed (VJ)helium transfer lines and stingersyield the highest transfer efficiency inthe industry. That means lessprecious cryogen loss from the dewarto your magnet: a benefit that cansave you up to one fill per year!

An Air Products technician inserts the liquid heliumwithdrawal stinger into the dewar.

The dewar, weighing nearly 500 pounds, iscarefully transported to the MRI unit.

The technician fills the magnet's reservoir withliquid helium, using our patented VJ lines.

Service is really about trust. You need someone you cancount on who is expertly qualified to help you.

ºKeepCOLD Services Technician Michael MarksºKeepCOLD Services Technician

Brady Jones

A new MRI unitwe orderedneeded anemergency fill orwe would havehad to delayinstallation.Our Air Productstechnician, BradyJones, dropped

everything — arriving near midnighton a holiday weekend — to refill themagnet. He really saved the day!”

Linda Varnis, RT (R) (MR)St. Luke’s Hospital & Health NetworkBethlehem, Pennsylvania, USA

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What happens behind thescenes makes everything else possible.

When you work with Air Products,you see our field technicians. Whatyou don’t see is the complex web ofnon-stop activity that makes much ofwhat they do possible.

Our helium supply originates fromfive natural reserves. To get thatlimited resource to you, we privatelymaintain the world’s largest heliumproduction and distribution system— a network that includes over 100facilities, more than 3,000 dewars ininventory and our own fleet oftrucks. Each dewar and delivery istracked by a team of expert heliumschedulers from one of ourstrategically located MRI operationscenters around the globe. Thesescheduling specialists work 24 hoursa day, 365 days a year, to deliver thehelium you need safely — andseamlessly — when you need it.

Using your weekly cryogen-levelreadings, a nearby Air Productsscheduling team continuallymonitors your helium usage todetermine the exact window inwhich our technicians must plantheir deliveries and maintenanceactivities. Whether you operate inBoston or Brussels, we implement

the same, finely tuned procedures toforecast your demand, then fill andmaintain your magnet. It’s a carefullyorchestrated system, designed tominimize your fill frequency,maximize your uptime, lower yourhelium costs and offer you the mostdependable supply and serviceavailable anywhere.

Each dewar and delivery is tracked by a team of expert heliumschedulers from one of ourstrategically located MRIoperations centers.

Air Products scheduling team members, like Pat Kuchinos (left), Lynn Silfies and Chuck Schaffner,provide dedicated service around the clock.

We value the professionalism of theAir Products team, which has beenso clearly important to our facility,both for their timely service and thecompetence of their schedulingcenter and field technicians.Dr. of Med. Malek EnglmaierFachartz für Radiologie Waldkraiburg, Germany

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We make your security our top priority.

During more than 60 years inbusiness, Air Products has built areputation as one of the leadingglobal suppliers of medical gases andrelated technologies. We arerecognized as a top supplier to MRImanufacturers like GE, Siemens and

Phillips, providing cryogens andservices to more than 6,000 customersites worldwide. No other gascompany can beat our MRIexperience, our performance recordor our surety of supply. And nosupplier can match our service

standards — including the world’sonly ISO-9002 certified MRItechnicians who provide the kind of support that even ourcompetitors’ customers have turnedto in an emergency.

If you’re responsible for keeping abusy imaging operation runningoptimally — and cost-effectively —without undue disruption, downtimeor risk to your staff, your patients oryour MRI equipment, contact Air Products today. And let us be the security behind your supply.

ºKeepCOLD Services keep you confident.■ Reliable, unmatched global helium supply

■ The world’s only ISO-9002 certified technicians

■ Your choice of comprehensive cold-side service options

■ The best performance record in the business

■ The industry’s highest helium transfer efficiency

■ Around-the-clock monitoring and support

■ Expert product forecasting

Air Products supplies helium, magnet filling and cryo-shielding maintenance to more than 70% of the magnets worldwide.

Since 1991 we have had our MRscanner’s cryogenic needs supplied byAir Products. We have been extremelysatisfied with the quick reaction andprofessional service Air Products hasprovided. We look forward to workingtogether in the future.Dr. of Med. Thomas BroemelRadiologische Praxis Drs. Broemel, Brouchard & VahldiekHamburg, Germany ’’

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© Air Products and Chemicals, Inc., 2001 Printed in USA 354-0202

For more information.

To learn more about Air ProductsºKeepCOLD Services for MRIapplications, or to tell us more aboutyour needs, please contact the officenearest you. Or visit us on the Web atwww.airproducts.com/mri.

AmericasAir Products and Chemicals, Inc.7201 Hamilton BoulevardAllentown, PA 18195-1501Tel 800-654-4567Fax 800-272-4449

EuropeAir Products NVHoutemsesteenweg 201800 Vilvoorde, BelgiumTel +32-22559111Fax +32-22559100

AsiaAir Products Asia, Inc.Suite 6505-7Central Plaza18 Harbor RoadWanchai, Hong KongTel +852-2527-1922Fax +852-2527-1827

Air Products Singapore PTE. LTD.9 Temasek Boulevard#08-02 Suntec Tower 2Singapore 038989Tel +65-332-1610Fax +65-332-1600

Air Products Japan, Inc.3-18-19 Toranomon, Minato-KuTokyo 105, JapanTel +81-3-3432-7031Fax +81-3-3432-7052

tell me morewww.airproducts.com/mri