kelvin tran resume
DESCRIPTION
Resume for Help Desk SupportTRANSCRIPT
Kelvin Tran
422 Belton Ct Silver Spring, MD 240.355.1494 [email protected]:
• Upcoming Montgomery College graduate offering academic background in IT; Skilled in C++, MS Office, Windows XP/7/8, and Mac OS
• Highly experienced in customer service; Proficient in range of computer operating systems and tools
• Willing to quickly master new technology; Works well in both team and self-directed settings.
EDUCATION
• Montgomery College, Rockville MD: Pending A.S. in Information Technology (GPA: 2.0)Degree expected in May 2015
TECHNOLOGY SUMMARY:
• Certifications: CompTIA A+ candidate
• Systems: Windows XP/7/8, Mac OS
• Databases: Maryland State Personnel Smart Link Database
• Languages: Basic knowledge of C++
• Software: MS Office 2010
EXPERIENCE
Maryland-National Capital Park and Planning Commission (M-NCPPC), Chillum, MD
Lifeguard/Pool Manger/Operator: January 2010 – August 2014
• Oversaw databases for online registration• Input information into Smart Link database• Provided technical support for M-NCPPC Pools website• Provided excellent customer service• Managed part time staff• Ensured all facility records were documented• Oversaw day to day facility maintenance• Maintained all pool equipment• Oversaw safety of pool patrons• Performed appropriate rescues/first aid• Assisted with facility maintenance• Enforced facility rules.
British Swim School, Rockville, MD
Deck Receptionist/Site Manager: December 2012 – July 2014
• Handled database of patrons• Responsible for safety of students• Assisted pool instructors• Set up site location booths and equipment• Maintained pool chemistry levels • Documented and distributed all daily reports.
Kelvin Tran Resume 27 JAN 15.docx