SERVICE DELIVERY.

GOVERNMENT OF KERALA.

DISTRICT OFFICE MANUAL.

Every thing under the sun embraces the duties and

responsibilities of a revenue officer.His duties are

undefined rather than defined….

PROCEDURES, COMMUNICATION..

DUTIES.

THE POWER OF THE PEOPLE IS STRONGER THAN PEOPLE IN POWER.

RIGHT TO

INFORMATION

RIGHT

TO

FOOD

RIGHT TO

HEALTHRIGHT TO

EDUCATION.

RIGHT TO

HEARING..

RIGHT TO

SERVICE.

CUSTOMER IS THE EMPEROR.

QUALITY SPEED.

INFORMATION.

CITIZEN CENTRIC ADMINISTRATION.

ACCOUNTABILITY

TRANPARANCY.RESPONSIVENESS.

WHY A CUSTOMER BECOME ANGRY.

A CUSTOMER BECOME ANGRY

WHEN

HIS DISSATISFACTION IS POORLY MANAGED.

What can we do…?

A ship is safe when it is in the harbour…..But ships are

not made for that purpose….

EFFICIENCY. EFFECTIVENES.

EXCELLENCE

BE S.M.A.R.T.

SPECIFIC.MEASURABLE.

ACHIEVABLE.

REWARDING..TIME

BOUNDED.

Sit in the corner or dance on the table……..

Smart

procedures..

Smart

communication.

Smart office.

Smart

conferences. Smart

file

processing.

,

EFFICIENCY EFFECTIVENES. EXCELLENCE.

DOM

RIGHTS

&

SERVICE

QUALITY

IN

SERVICE

DELIVERY.

WHAT CAN WE DO

.SHARPEN YOUR AXE ,,,,,,

HARD WORK

VS

SMART WORK,

LEARN

TO SATISFY

CUSTOMERS

CREATE

TRUST.

LEARN TO

LOVE THE

CROWD

DIGITAL DIVIDE…...

Give more than you get…..Seniority and more

qualification means…….

More

performance.More

more results...

More

responsibility.

ENJOY THE RIDE learn..relearn…..unlearn

YOUR ASSETS.

YOUR

ATTITUDE

YOUR

SKILLS

YOUR

HEALTH.

DO WHAT YOU LOVE….LOVE WHAT YOU DO…..

INTEREST.

COMMITMENT.PASSION.

BALANCED LIFE..WHILE 10-5 AND WHAT

HAPPENS ON THE JOB IS IMPORTANT------WHAT

HAPPENS FROM 5-10 OFF THE JOB IS INFINITELY

IMPORTANT.-

FAMILY.

FINANCIAL.

PHYSICAL.

MENTAL

SOCIAL.

SPIRITUAL

1. We have always done it that way.2. We have never done it that way.3. That is not my job.4. I don't think it will make any difference.5. I'm too busy.

No Excuses............the way you behave….The way you manage…..

When was the last time you do some thing new for the

first time……….?

Human beings cannot

perform beyond the boundaries

of their self concept.…..

DO THINGS DIFFERENTLY.

BREAK THE BOUNDARIES…..

When was the last time you do some thing new for the

first time……….?

Human beings cannot

perform beyond the boundaries

of their self concept.…..

DO THINGS DIFFERENTLY.

BREAK THE BOUNDARIES…..

WHAT CAN WE DO….

SMART

COMMUNICATION.

SPECIFIC,

MEASURABLE,

ACHIEVABLE

RESULT ORIENTED &

TIME BOUNDED.

Changing the face can do nothing………..….

But facing the change can do every thing…….

OBTAIN THE

REPORTS IN FILES

WITHOUT ISSUING

REMINDERS…….

WHAT CAN WE DO….file workshops.

I reply delayed……issue the

reminder directing the officer

to submit the reply when he reach

the office for conference

/remittance….

WHAT CAN WE DO…Friends are the most

important ingredient in the recipe of life.

Inter personal

relationship..

WHAT CAN WE DO….

SMART

COMMUNICATION.

SPECIFIC,

MEASURABLE,

ACHIEVABLE

RESULT ORIENTED &

TIME BOUNDED.

WHAT CAN WE DO….

INSIST TELEPHONE

NUMBER

OF THE APPLICANT

IN EVERY

APPLICATIONS.…….

WHAT CAN WE DO….

INCLUDE

TELEPHONE NUMBER

FAX NUMBER

E MAIL ADDRESS

OF THE OFFICE

IN EVERY

COMMUNICATION.

TIME MANAGEMENT IS LIFE MANAGEMENT.

MANAGE

YOUR TIME.

.

WHAT CAN WE DO….

Smart delegation.

WHAT CAN WE DO….

Grouping.

WHAT CAN WE DO….

Consolidation

Of information.

Keep it in clouds.

WHAT CAN WE DO….

SPENT

A SMALL PART OF

INCOME FOR YOUR

BETTERMENT.

OVER DELIVER IN ALL YOU DO AND SOON YOU WILL BE REWARDED FOR THE EXTRA

EFFORT….

GO EXTRAMILE….

There is no

competition…..

REVENUE OFFICE PROCEDURES.

Office time 10 AM to 5 PM…..No lunch Break…….

Clerks may

avail the interval

of 30 minutes

between 1.30 PM

and 2.30 PM for lunch

by turn and there is

no permission to leave

the office campus.

2 hours

Absense permitted

To muslim staff

On fridays

12.30 -2.30.

Courteousness & cleanliness…….

Courteousness. cleanliness

ADMINISTRATIVE SET UP.

DISTRICT

COLLECTOR

SUB

COLLECTOR.ASSISTANT

COLLECTOR

DEPUTY

COLLECTOR.

HUZUR

SHERISTADAR

REVENUE

DIVISIONAL

OFFICER.

TALUK ADMINISTRATIVE SET UP.

TAHSILDAR ADDITIONAL

TAHSILDAR.

DEPUTY

TAHSILDAR

VILLAGE

OFFICER.

REVENUE

INSPECTORSECTION

CLERKS.

OFFICE SET UP.

CHAMBER

OF

OFFICER

SECTIONS DISTRIBUTION.

DESPATCH.

RECORDS. Faur copy.

FRONT

OFFICE.

OPENING OF TAPPAL.

STAMP

CANCELLED

INITIALS

OF

HOD

DATE SEAL

SECTION WISE

SORTING/

CURRENT

NUMBER.

ENTRY

IN

DISTRIBUTION

REGISTER. DISTRIBUTION.

.

REGISTERS TO BE HANDLED BY DISTRIBUTION CLERK.

Distribution

Register.Special

Register.

Security

register

Register

For phone

messages

Call book..

.

REGISTERS TO BE HANDLED BY section clerk.

Personal

Register

.files.

Periodical

register.

Stock file.

Reminder

dairy...

.

PERSONAL REGISTER IS NOT PERSONAL……...

1.SERIAL NUMBER

2.CURRENTNUMBER.

3.DATE.

4.SUBJECT.

5.DATE OFSUBMISSION.

6. DATE OF RETURN

REFERENCEISSUED TO WHOM.

8. COMMN RECEIVED

9.DATE.

10.NATUREOF DISPOSAL..

PERSONAL REGISTER IS NOT PERSONAL……...

LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT

FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14(0471-2357889)

PERSONAL REGISTERCROSS REFERNCING……..

COL.2 COL.3

26-10-14

2387 4375/13 2354 2231/10 2355 2267/11 2357 9854/11

Writing notes…….

Analysis of the

report..solution...

Analysis of the

Petition.

Writing notes…….

Numbering

paragraph &

pages..

Sufficient pages/tagging

1/3rd margin..

SUBMISSION OF FILESMATERIALS NEEDED..

PENDING

BACK FILENEW FILE. DISPOSAL.

STOCK

FILE

.

SIMILAR

BACK FILE.Acts/rules.

.

Submission of files…….

Current file

below.. References

at the bottom

Note file

on the top..

Flagging/

linking/

urgency slip.

Through

proper

channel.

Return of Submitted files…….

Office copy

sent for

fair copying..Comparing o/c

and fair

Despatching.. Tagging o/c

in the current file.

Return of

O/c with

despatch seal

NOTE FILE……...

LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT

NOTE.

SUB-LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS.-POSSIBILITY OF ASSIGNMENT UNDER ZERO LAND LESS SCHEME. REF-FAX MESSAGE NO B1- 543566/14 DT 14/09/14 from SECY REVENUE (S) Dept. C1-5476/14 )

drafting….

C1-9756/14

District Collector, kottayam

sub-

ref.

I invite kind attention to the ref cited …….........................................................................................

Sending e mail messeges….

C1-9756/14

District Collector, kottayam

sub-

ref.

I invite kind attention to the ref cited …….........................................................................................

SUBMISSION OF FILESMATERIALS NEEDED..

PENDING

BACK FILENEW FILE. DISPOSAL.

STOCK

FILE

.

SIMILAR

BACK FILE.TIME LIMIT.

.

DOM….

FLAGGING…….

DOM….

LINKING

DOM….

LABELLING…….

DOM….

TAGGING…….

DOM….

FLAP COVER…….

Receipt of application.….…….

Endorsement……….

To my customers, I will find a way…..or I will make one.

Comprehensive

communication……….

Stamp/

Phone number/

annexures

DISPOSAL jackets.

L:Dis. K:Dis. R:Dis.

N:Dis.. XN: Dis.

Files having no action in the immediate future….

Disposal Jackets.…….

PERIODICAL INSPECTION OF PR…..REGISTERS TO BE SUBMITTED…RESUBMISSION WITHIN 48 HOURS.

1.PERSONAL

REGISTER.2.RUNNING

NOTE.

3.PERIODICAL

REGISTER.

4.STOCK FILE 5.ARREAR LIST..

SMART despatch…..

Tapal. Messenger

Phone..

E mail Fax.

.

Thank You…………………

T. J Joseph, Additional Tahsildar,

T. James Joseph, Adhikarathil,

Kottayam,Kerala.