Building High PerformanceTeams

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“Half the cost of a project is socially

determined!”

Dr. John MatherNobel Laureate in PhysicsChief Project Scientist for James Webb Space Telescope

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Cut down project CostsImprove Quality

Deliver Projects on ScheduleDevelop LeadersEnjoy your work

High Performance

How to …

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Why High Performance?• Unpredictable economy Adaptability &

resilience are key attributes for success.• Global competition Demands higher

quality at lower costs.• Shorter product lifecycles Innovation &

speed in execution to stay ahead.• Workforce mobility and changing

aspirations New approaches to talent management.

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All work today gets done in teams.

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Image Courtesy: NASA Webb Telescope photo stream on Flickrhttp://www.flickr.com/photos/nasawebbtelescope/4812540689/in/photostream/

All work today gets done in teams.

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Hence, get team development right!

http://www.flickr.com/photos/nasawebbtelescope/4808868779/in/set-72157624209177339/

Image Courtesy: NASA Webb Telescope photo stream on Flickr

4-D System for enhancing team effectiveness

Rooted in Experience

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Hubble Space Telescope

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Galaxy M100Image with HST’s flawed primary mirror

Galaxy M100Image after HST Servicing Mission

Context has a greater impact on performance than individual

competencies.

Further evidence: Challenger, Columbia, transformation of Korean Air, Gulf of Mexico Oil Spill

But where does majority of HR / T&D interventions focus?

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Acknowledge and manage “team social context”.

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How?

4-D System

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Rex D. GevedenFormer NASA Chief Engineer

"The compelling thing about Charlie Pellerin’s 4-D System is that it works. As a senior NASA leader, I

witnessed a literal transformation as the 4-D system took root in our culture.”

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Evidence for EffectivenessTeams move up on the performance scale

53%53% 66%66% 70%70% 75%75%

66%66% 71%71% 76%76% 80%80%

72%72% 75%75% 79%79% 83%83%

77%77% 81%81%

84%84% 90%90%

First Assessmentscores

Re-assessmentscores

Low Performance Teams High Performance Teams

Data from a sample of 198 NASA teams

Sour

ce: H

NBT

, 200

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Teams Have Used 4-D System to …

• Improve risk management in complex projects.

• Improve trust / relations within and between teams.

• Build customer-responsiveness.• Prepare winning proposals by understanding

and responding to the lead culture of customer organizations.

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A set of processes, tools and services to measure, benchmark & improve the team social context, thereby enhancing performance.

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What is 4-D System?

Learning transfer is the main challenge in traditional L&D.

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4-D taps the power of real work context to accelerate learning and bring about observable behavioral

change.

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Leadership Development

Team Development

Two sides of the same coin

“Cultivating”We need to feel

appreciated

“Visioning”We need a hopeful

future

“Directing”We need to see

results (execution)

“Including”We need to feel we

belong

Addressing important human needs at work

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Hig

h Pe

rfor

man

ce

Team

Soc

ial C

onte

xt

Poor execution (Lots of drama: victim, blaming);Disorganized (no clarity)

Blind (ungrounded) optimism; Lofty goals with no commitment

Unappreciated;Constantly in conflict

Lack of inclusion; Low level of trust

Low Performance Context

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High Performance Context

Great execution (no drama);Clear RAA (Roles, Accountability & Authority)

Well-founded optimism;Visionary goals with full commitment

Mutual Respect;Willing collaboration

Appropriate inclusion;Authentic self expression;High level of trust

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Transforming Teams

Bottom Ave. Top >

Ave.<

Ave.

Victims/BlamersDisorganized work

Blind OptimismLow Commitment

UnappreciatedConstant Conflict

Feel DisincludedLow Trust

Low Performance

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No DramaClear RAAs

Grounded OptimismHigh Commitment

Mutual RespectCollaboration

Feel IncludedHigh Trust

High Performance

Feeling Thinking

Intuition

Sensing

Cultivating Visioning

Including Directing

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Conceptual Foundation

TDA

IDA

Workshop

Coaching

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Offerings in the 4-D System

“The 4-D assessment methodology, honed through 15 years of teambuilding with NASA

project, engineering, and management teams, has the potential to improve team performance

in almost any enterprise.”

Dr. Anthony J. CalioFormer VP & GM, Raytheon Corporation

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Thank You

“Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.”

Margaret MeadAnthropologist

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