kevin hayes

8/3/2019 Kevin Hayes

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Accelerating workforce developmentthrough the facilitation of informal and

social learning opportunities

Kevin HayesGlobal Head of Knowledge and Learning

Brightstar Corporation


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Brightstar

Brightstar is a leading global services company focused on enhancing the performance

and profitability of the key participants in the connected devices value chain.

We are a global organization with a local presence in 51 countries and territories on six

continents. We work with key players in the wireless industry including leading

manufacturers, operators, retailers and enterprises.

Brightstar Proprietary & Confidential

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Workforce Development Goal

Each time Brightstar does anything more than once, the next time we do it will be

done better, because weve learnt from the last time and that experience is availableglobally at the moment and place of need.

Sharing knowledge between Global & Regional teams to enable consistency in

formats and approaches

Publishing and delivering required business knowledge at the moment and place of

need

Supporting a corporate culture based on knowledge sharing.

Providing ongoing and effective engagement with Global Subject Matter Experts

and Regional teams

Identifying, codifying and publishing Best & Leading Practices in support of businessexecution across the entire business lifecycle


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What Individuals & Teams Need


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Collaborate and tap

expertise effectively

Effective information

accessibility and

quality assurance

Delivery of what I need

to know

Strong and Consistent

Knowledge

Management practices

the Learning

Organisation

Strengthen

person to

person

knowledge

transfer ability

Assure the

efficient

findability

of knowledge

critical to

effective

businessexecution

Anticipate,

define,

document.

Collate,

categorize

and

communicate

needed

information

Strengthen

knowledge

capture and

re-use

practices


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The Importance of Social Learning

What is in books, this is not true wisdom, but its

semblance.

Written words seem to talk to you as though they wereintelligent, but if you ask them anything...they go on

telling you the same thing for ever.

Plato

The Phaedrus (Greek: )

Written by Plato, is a dialogue between Plato'smain protagonist, Socrates, and Phaedrus, an interlocutor in severaldialogues.

The Phaedrus was presumably composed around 370 BC


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Our Platforms


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fusion

SharePoint

ORBIT

Innovation

Academy

Work Spaces

SkillSoft

Books 24x7


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What kind of environment

fosters the development ofgood ideas?

What are Social LearningOpportunities?

"Where Good Ideas Come From"

Steven Berlin Johnson

The adjacent possible (as systems develop, more becomes possible)

Liquid networks (social networks, collaboration & communication)

The slow hunch (it takes time)

Serendipity (fortune favors the connected organization)

Error (unexpected results)

Exaption (adaption)

Platforms (amplification)


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Brightstar Innovation Academy

The Innovation Academy is a platform designed to nurture a culture of innovation

participators, collaborators and educators in businesses that are focused on sustained

growth.


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Innovation

Academy


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Grouping ofIdeas

Limited Votes

Moderation

Steering

committee and

definedinnovation

workflow

process


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The adjacent possible (as

systems develop, more

becomes possible)

Liquid networks (social

networks, collaboration &

communication)

The slow hunch (it takes

time)

Serendipity (fortune favors

the connected organization)

Error (unexpected results)

Exaption (adaption)

Platforms (amplification)

Innovation

Academy

This isnt innovation

Silly ideas

More moderation

Stupid competitions


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Lessons LearntYou need a process!

1. New

2. Under Review

3. Started

4. Planned

5. Declined

6. Completed

You need sponsorship

You need engagement across and throughout the organisation

You need credible systems

You need committment in time and resources.


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Questions & Discussion

Kevin Hayes

Global Head of Knowledge and Learning

Brightstar Corporation

[email protected]

www.brightstarcorp.com

kevin hayes

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