SERENA SOFTWARE INC.

Opinion isn’t statusThe myth of a meeting

Kevin ParkerChief Evangelist

13Apr 2011

SERENA SOFTWARE INC.

2

I want to talk to you about …

SERENA SOFTWARE INC.

3

Managers and meetings

• There will be 11 million meetings in the USA today – MCI

• Most people attend 62 meetings per month – MCI

• 50% of the time in meetings is wasted – Better business meetings

0%20%40%60%80%

100% 91% 96% 95%73%

39%

MCI

SERENA SOFTWARE INC.

4

For each one of us will waste …

62 Meetings per month12 Months1 hour each4 people (average) per meeting£50 per hour per person50% wasted

£75,000 per year

SERENA SOFTWARE INC.

5

And what about the information …

Opinion for statusReports that are old

Manual spreadsheetsNo access to systems

SERENA SOFTWARE INC.

6

Rolled up opinion is still opinion

SERENA SOFTWARE INC.

7

Automate

What can you do?

SERENA SOFTWARE INC.

8

Meetings Done Right: IT’s All About Process

Fit-to-Purpose – Process enables rapid customization and extensibility; simple upgrade model

Persona-Based – Process enables flexible, role-based web-tops and dashboards

Built-in Compliance – Process enables real-time monitoring, and flexible audit trail and compliance support

Fully Integrated – Process enables high-level integration with third-party applications and systems

Complete Visibility – Process enables flexible reporting & KPIs for all users

The best meetings are the ones you don’t have

SERENA SOFTWARE INC.

Serena SoftwareLeader in IT Process Solutions

9

SBM for ITSM

300+ ITSM

customers

ITSM process content

ITSM Experience

15,000 customers

ALM market leader

IT process expert

Global Scale

Process-based ITSM

Request-to-fulfillment

ITIL V3 compliant

ITSM Solution

Leading process

platform

2,000 SBM customers

10,000 process apps

Process Leader