key work systems and processes larry potterfield founder and ceo
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Key Work Systems and Processes
Larry PotterfieldFounder and CEO
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What is a Work System?
A group of Processes designed to work together
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What is a Process?
• A Process is a series of related steps designed to accomplish a simple task• Taking out the trash is a process• Making the bank deposit• Getting ready for work• There are millions of processes• MidwayUSA has over 1500 documented processes• We manage our processes with ISO
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What are Key Processes?
Really important, in creating the Customer value promised
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Organizational Level vs Department Level
• Organizational-Level Work System• Department-Level Work Systems• Within departments processes are organized into areas or sections
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The MidwayUSA Mission
“We are an internet retailer of shooting, hunting and outdoor products . . .”
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MidwayUSA Key Work System
• Customers expect that they can do business with us;• What must we do to make it easy for our Customers to do that?• Merchandising (product selection, management, purchasing - fill up the warehouse)• Marketing (tell the Customers what you have – website)• Customer Support (taking orders on the internet and by phone)• Logistics (shipping the order)• The MidwayUSA Work System is: Merchandising, Marketing, Customer Support
and Logistics.
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Key Processes
• MidwayUSA Key Processes?• The most important processes within our work systems• The MidwayUSA Company-level Work System is: Merchandising, Marketing,
Customer Support and Logistics.• The Company-level Key Processes are the same.
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Core Competencies
• Our key work systems– Merchandising – Marketing– Customer Support – Logistics
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Logistics Key Work System
– Logistics Department (work system)• Receiving• Repackaging• Stocking• Picking• Packing• Warehousing• Inventory Control• Return Processing
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Key Work Systems and Processes
• At the Organizational Level• At the Departmental Level• Core Competencies in your Key Processes
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Key Processes and Work Systems
Larry PotterfieldFounder and CEO