Wellbeingnot welfare

Civil society and wellbeing

Taking risksAberfoyle

600+ libraries inthe UK and Ireland

A New Chapter

Basic Comparative Data on Libraries

1. How important do you think public libraries are as a service to the community?

Falls Road Library

Basic Comparative Data on Libraries

2. How important are public libraries to you personally?

Basic Comparative Data on Libraries

3. Have you used or contacted a public libraryin the last 12 months? (Including online library services and mobile libraries)

Basic Comparative Data on Libraries

4. How often do you use or contact a public library?

Basic Comparative Data on Libraries

5. How many books, if any, do you read or listen to in any format? (Not including books for work or academic study.)

‘Let there be light’

‘Let there be light’

Four approaches

The 80/20 Rule

80% of a company's profits come from 20% of its customers80% of a company's complaints come from 20% of its customers

80% of a company's profits come from 20% of the time its staff spend80% of a company's sales come from 20% of its products

80% of a company's sales are made by 20% of its sales staff

Skipton Library

Taking timePlaying fields

Library Closures

Speaking volumes

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Digitally focused How do we get access for all?

Innovation

7 digitalparticipation tests

Carnegie Library Lab