keynote speaker - transport for edinburgh - george lowder
TRANSCRIPT
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George LowderChief ExecutiveTransport for Edinburgh
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The TfE Vision…
To provide world class, integrated, environmentally-friendly and socially-inclusive transport which plays a central role in the future prosperity of Edinburgh and the Lothians.
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119M Passengers in 2014
5.3M Passengers in 2015 5M Passengers in 2014
121.1M Passengers in 2015
2015 £142.4MRevenue
£22KLoss
in 2015
2014£135.2
MRevenu
e
£564K Loss in 2014
2015 £10.6M
Op Profit
2015 Performance Results
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Customer Satisfaction and Awards
Lothian Buses - Public Transport Operator of the Year 2016 Best Bus Service for Lothian Country Buses 113 Service – Going Your Way
Lothian BusesSustainable Development 2016
Edinburgh Trams – Operator of the Year 2015
Edinburgh Trams overall satisfaction 2015 – 97%Lothian Buses overall satisfaction 2014 – 94%
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Context for Continual Improvement
• Best medium sized city.• Continued growth and prosperity – City Deal £1.5Bn.• City Vision 2050.• Growing population, more people living longer. Over
65 population in city region has increased by 20% since 2005.
• Increasing visitor numbers during world’s largest arts festival:– EIF and Fringe tickets sales for 2016 up by 7.7%. Some
£4.2M revenue. £313M economic benefit in total.• Active Travel.
– Walking and cycling modal share higher.• Emissions targets.
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The TfE Purpose…• Integrate and develop – across the Group
and public transport• Coordination (up) – with Council, SEStran,
Transport Scotland, Scottish Government and in Edinburgh
• Cooperation (over) – with neighbours• Collaboration (out) – with transport partners• Project Delivery – for the City• Parent Company - for the components of the
TfE Group
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2016 - Year of Enhancement• Adult City return ticket–
Implemented April 2016• Doubling of the frequency during
AM/PM peaks (10-5mins) Implemented July 2016
• Later trams to support the festivals–August 2016
• TVM improvements–reliability improvements, relocation into Airport Terminal and contactless payment-Ongoing
• Synchronise early starts with Edinburgh Airport flight timings–Under review
• Enhanced 7.5 minute all day service-December 2016
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2016 - Year of Enhancement• First in Scotland to provide real
time passenger information using Google maps.
• Ongoing refurbishment of travel shops and new shop opened opposite Haymarket Station.
• EastCoast Buses launched two new routes in August connecting North Berwick with Musselburgh and Edinburgh and Dunbar with Haddington and Edinburgh.
• Thirty new open-top double deck vehicles introduced for Edinburgh Bus Tours.
• Extra two million passengers travelled on LB services in 2015, taking the total for the year to over 121 million.
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Gateway station connects Fife Line to Airport - Under Construction opening December 2016
Integration With Other Modes
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2017 – 2021 Continual Improvement• Tram Extension
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Medium Term
Tram Extension• Tram Extension Phase 1a and Phase 1b - Decision
process commences early 2017
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Tram Extension
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2017 – 2021 Continual Improvement
• Tram Extension• Tackling Congestion
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Tackling Congestion - Keeping the City Moving
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2017 – 2021 Continual Improvement
• Tram Extension• Tackling Congestion• Improving the public transport offer
to encourage modal shift
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Modal ShiftFerrytoll
Ingliston
Hermiston
Straiton
Sheriffhall
Newcraighall
Wallyford
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2017 – 2021 Continual Improvement
• Car Club• Taxis• Health and
social care transport
• Technology• Spatial
strategies
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Medium Term
Future Developments
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Issues
• Governance
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Shareholder Agreement
(SA)
SASA
SASA
01/12/05 Tpt (sc) Act 2005Regional Transport Strategies
MinorityShareholder Agreement
Operating Agreement
1
2
3
TRAM
ACTIVE TRAVEL
CITY TAXI
CITY CAR CLUB
TRAVEL AMBASSADO
RS
BUS/TRAM INTEGRATION
CITY OPS
COMMS TDM CYCLE SCHEM
E
BUS STATIO
N
P&R WAYFINDING
EDIN TRAVEL
SUBSIDISED SERVCES
Priority
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Issues
• Governance• Funding• Balancing strategic priorities
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The Future of TfE
To provide world class, integrated, environmentally-friendly and socially-inclusive transport which plays a central role in the future prosperity of Edinburgh and the Lothians.
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Questions
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Back Up Slides
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The System
• 14 kilometres of double track running line• 15 tram stops (16th - Edinburgh Gateway under construction)• 5 Interchanges with other transport networks• Depot halt for staff use• Services operate every 10-12 minutes between 05:00
- 23:45• End to end Journey time of 40 minutes
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Tram Fleet• 27 CAF units• 42.8 metres long (in seven sections)• 250 passengers • 78 seats, 2 dedicated wheelchair spaces• 100% low floor, step-free boarding• Wide gangways and room for luggage• 70kph maximum speed (50mph)• 18 of 27 trams in the Operational pool at any one
time• 12 weeks in Conservation – Minimal maintenance• Pre Service daily operational checks - undertaken
by Edinburgh Trams • CAF Maintenance traditional cumulative regime
based on a 2 weekly cycle
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Exceeding Performance Targets99.74% of journeys completed
98.00%
98.50%
99.00%
99.50%
100.00%
Average Journeys Completed %
2015 2016
Yr On Yr Improvement Jan to Jun
% Jo
urne
ys C
ompl
eted
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Exceeding Ridership Targets7% year on year patronage growth
4,500
5,000
5,500
6,000
Patronage Year On Year
2015 Actual 2016 Latest Forecast
Year Of Operation
Patr
onag
e
'000
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Exceeding Customer ExpectationsReduction in complaints leads to 97% customer satisfaction
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P130.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
Customer Service Performance
Year 1 Of Op's Year 2 Of Op's
Com
plai
nts
Per '
000
Jour
neys
Launch Of Serv 31st May 2014
Festival Yr 1
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Exceeding Revenue Targets10% year on year revenue growth
7,500
8,500
9,500
10,500
Service Income Year On Year
2015 Actual 2016 Latest ForecastYear Of Operation
Reve
nue
£,00
0
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Exceeding Budget TargetsForecasted operating profit by end of 2016
-950
-850
-750
-650
-550
-450
-350
-250
-150
-50
50
150
Edinburgh Trams Pre Tax Operating (Loss) \ Profit
2014 - CEC 15 Yr Plan - 7 Months 2014 - 7 Months Actual 2015 - CEC 15 Yr Plan 2015 - Unadjusted Full Yr Actual 2016 - CEC 15 Yr Plan
2016 - Forecast Full Yr
'£'0
00
Online to return Op Profit for 2016
Months
7 Months Only
7 Months Only
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Recent Initiatives
App improvements for the visually impaired
Free travel for guide dog trainers
Bike trial concluded and now carried on trams
Mobility scooter trial concluded and now carried on trams
‘Red Eye’ early morning airport timetable trial
Supporting other operators during Forth Road Bridge
closure
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Recent Initiatives
Customer Information Lounge at Edinburgh Airport
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Ticketing Products - SmartcardsRidacard
• Unlimited, discounted travel – circa 75,000 users
• Adult, Junior & Student
• 1 week, 4 weeks, annual or recurring Direct Debit
• Purchase in Travelshops, top-up in Travelshops or through PayPoint
Citysmart
• Stores up to 50 pre-paid single journeys
• Purchase online or in local Travelshops
• Top-up in Travelshop, at Park & Ride kiosk or on bus
• In excess of 15,000 cards issued, over 1m journeys used since launch
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Ticketing Products – m-ticket• Launched in November 2013
• Over 90,000 registered users
• Digital versions of all paper tickets
• Currently a secure flash pass
• Innovative “Swipe, Tap, Share” feature
• Manual “activation” for checking by driver on Bus, QR-scanning for Tram