keyring easyread complaints booklet
DESCRIPTION
An easy-read booklet explaining how to complain to Keyring.TRANSCRIPT
![Page 1: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/1.jpg)
Unhappy with
something
at KeyRing...
let us know
K e y R i n g C O M P L A i n T S P R O C e D U R e
![Page 2: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/2.jpg)
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Unhappy about something KeyRing has done?
![Page 3: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/3.jpg)
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Something wrong? KeyRing wants to know.
![Page 4: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/4.jpg)
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Talk to your Community Living Volunteer or Supported Living Manager or...
![Page 5: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/5.jpg)
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Talk to a friend or…
![Page 6: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/6.jpg)
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Phone your nearest KeyRing office or…
The phone number of my nearest office is:
![Page 7: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/7.jpg)
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Send KeyRing the complaint postcard or…
![Page 8: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/8.jpg)
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Talk to a social worker or…
![Page 9: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/9.jpg)
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
you can use our web site to complain.
![Page 10: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/10.jpg)
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
The Member Complaints Officer can help too.
Unhappy withsomething
at KeyRing...
let us know
KeyRing COMPLAinTS PROCeDURe
![Page 11: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/11.jpg)
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Call the national Office on 0207 324 0750 to contact the Complaints Officer.
![Page 12: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/12.jpg)
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Thank you for telling us your complaint.
![Page 13: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/13.jpg)
We wantyou to be happy withKeyRing.
![Page 14: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/14.jpg)
KeyRing national Office, 27 Corsham Street, London, n1 6DR
Tel 0207 324 0750 Fax 0207 324 0760 Email [email protected] Web www.keyring.orgKeyRing iS A RegiSTeReD ChARiTy nO.1054234. COMPAny LiMiTeD by gUARAnTee nO.3176431. RegiSTeReD in engLAnD AnD WALeS
Remember, if you make a complaint we take it seriously.
We will look into it within 5 working days.
We will tell you what we will do about it.
We will do what we can to make it better.
if you complain about a KeyRing worker,
someone different will talk to you.
![Page 15: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/15.jpg)
Dear KeyRing,
i am not happy about something KeyRing has done.
Please get in touch with me within 5 working days from when
you get this card.
My name is ........................................................................
My phone number is .........................................................
(name of your KeyRing network)
![Page 16: KeyRing Easyread Complaints Booklet](https://reader034.vdocuments.net/reader034/viewer/2022051322/542c6bd5219acd4e4b8b4708/html5/thumbnails/16.jpg)
KeyRing national Office
27 Corsham Street
London
n1 6DR