keys to achieving superior performance preview
TRANSCRIPT
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
1www.starleadership.us [email protected]
Keys to Achieving Superior Workforce Performance
Performance Management Series Performance Management Series
By Peter Adebi
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
What We Will CoverWhat We Will Cover
What is superior workforce performance? What is superior workforce performance?
HR’s role in cultivating superior workforce HR’s role in cultivating superior workforce performance performance
Keys to superior workforce performance: Keys to superior workforce performance: employers’ perspectiveemployers’ perspective
Keys to superior workforce performance: Keys to superior workforce performance: employees’ perspective employees’ perspective
Notable challenges to achieving superior Notable challenges to achieving superior performanceperformance
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
What isWhat is Superior Performance?Superior Performance?
Superior performance emerges Superior performance emerges when talented workers willingly and when talented workers willingly and unreservedly harness and invest unreservedly harness and invest their talents in an organized and their talents in an organized and optimally productive manner. optimally productive manner.
Superior performance or high Superior performance or high performance is a product of performance is a product of dedicated leadership, careful dedicated leadership, careful planning, disciplined execution planning, disciplined execution and a supportive environment.and a supportive environment.
Superior performance or high Superior performance or high performance is a product of performance is a product of dedicated leadership, careful dedicated leadership, careful planning, disciplined execution planning, disciplined execution and a supportive environment.and a supportive environment.
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Human Resources RoleHuman Resources Role
HR TodayHR Today
Resource: See the book Human Resource Champions : The Next Agenda for Adding Value and Delivering Results by David Ulrich, University Press, 1997
Business and Strategic Business and Strategic Partner Partner
HR Administration/HR Administration/Transaction ProcessingTransaction Processing
Change Change AgentAgent
Employee Employee ChampionChampion
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Human Resources RoleHuman Resources Role
HR TrendHR Trend
Moving away from…Moving away from… Moving toward…Moving toward…
Reactive: Waits for issues to come to HR before initiating action.
Firefighting: Usually lacks a unified approach to problem solving.
Writing and enforcing rules: Focuses mainly on sanctions as means of enforcing policies - seen as "policy police."
Diagnosis and treatment: Focuses on identifying and resolving issues.
Rigid training schedules: Allows little flexibility in adapting training to meet changing needs.
Proactive: Gets involved early and designs interventions that forestall problems.
Strategizing: Has a systemic approach to problem solving.
Partnering: Seeks to develop and implement policies by building and leveraging strong relationships.
Prevention and empowerment: Seeks to create the right environment.
Needs driven: Training/development can be modified on the fly to meet constantly changing needs.
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Keys: Employers’ Keys: Employers’ PerspectivePerspective
Key #2: Balanced perspectiveKey #2: Balanced perspective
0 2 4 6 8 10246810
(Desired leadership) Task orientation Relationship orientation
Focuses too much on tasks, on getting things done, often at the expense of people—careless about people’s needs and feelings.
Focuses too much on not
hurting people’s
feelings and meeting their
needs, often at the expense of
optimal productivity.
Source: Star Leadership® Development Tool Kit (2010)
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Key #3: Keep your talents from thinking aboutKey #3: Keep your talents from thinking aboutjumping ship. jumping ship.
Keys: Employers’ Keys: Employers’ PerspectivePerspective
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Keys: Employers’ Keys: Employers’ PerspectivePerspective
Key #3: Use motivational tools in these areasKey #3: Use motivational tools in these areas
Social
Intrinsic Respect
PhysicalTools/
ResourcesWorkspace
Enough workers
Autonomy Fairness
EconomicFinancialrewards
JobSecurity
Status/Title
RecognitionWork-LifeBalance
Feeling Appreciated
Selfactualization
Effectiveleadership
Source: Core Motivator Grid® From Star Leadership Tool Kit2008
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Keys: Employers’ PerspectiveKeys: Employers’ Perspective
Key #3:Key #3: Antecedent and consequence
Source: LeadQuest Consulting, Inc. (2008)
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.
To See the entire To See the entire presentation…presentation…
Visit Visit www.starleadership.us www.starleadership.us
or callor call856-258-9022856-258-9022
Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.