keys to being ready for the future - starchapter · nextgen business competencies keys to being...
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NextGen Business
CompetenciesKeys to Being Ready for The Future
@Kupe
www.kupetalks.com
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Get Social
@Kupe Kupe Kupersmith
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–Steve Denning, author “Radical Management”
“a new kind of business culture
is emerging…searching out
opportunities, finding solutions
through rapid experimentation,
and achieving
agility through decisiveness.”
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– Luke Hohmann, founder “Innovation Games”
Don’t become a ‘traditional agilist’.
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From CEO Jeff Bezos
• High Velocity Decisions
• Resist Proxies
• External Trends
• Customer Focus
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ChangeDigital
Transformation
Agile
Transformation
Business Model
Transformation
DriversAI, Cloud, Mobile, BigData,
Analytics, AR/VR, Extreme
CS, competition
internal: velocity, quality,
talent
external: customer
value/collaboration,
adaptive strategy
market movements, new
entrants, need to ‘plan’ on
longer horizon (viability
vaccination)
Challengechanging constantly, requires
integrated thinking, fear of risk
culture change: breaking
100 year old habits
short-term’ism, tech debt &
biz debt
Opportunityshiny tech, bragging rights,
investment, partnership
enablement
time-to-market (get right
stuff out faster), reduced
waste (<OpEx)
resilience, creative
invincibility, longterm biz
health
and
more…
It's All About The
"T-Word" Now
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“Great artists steal.” – Picasso
Design Thinking
Systems Thinking
Organizational Development
Network & Game Theory
Open Systems Leadership
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• Creating
Opportunities
• Finding
Opportunities
• Seizing
Opportunities
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1. Systems Perspective
2. Customer Experience
3. Generate Hypotheses
4. Probe for Value
5. Experiment
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Three Categories of Outcomes• Functional
Person Using the product or service to get a job done. They
have metrics that must be addressed so they can execute
the job perfectly.
• Financial Buyers apply a set of financial metrics to select which
product or service to acquire.
• ConsumptionThere are consumers interacting with the product or service
throughout a lifecycle. The consumers have a metrics to
judge the customer experience.
- Adapted from
research and the
work of Strategyn.
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Deciding
Smarter and Faster
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1. What Decisions
2. Who Decides
3. Decision Criteria
4. Learn Fast
5. Human Factors
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Features Outcomes
• 4 foot wide path
• Steps every 5 feet
• Ground cover –Erosion controlmaterial.
• Etc.
vs.
Decision Filter
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#norequirements
#noprojects
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High Velocity Decisions
• “Bias towards action”
• “Escalate quickly”
• “I disagree, and commit”
• “Don’t ask for permission”
• “Be right a lot”
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Let’s Play
“Make People Awesome” “Rally behind decisions”
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Evolving
The Culture
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1. New Approaches
2. New Mindsets
3. Social Networks
4. New Language
5. Flatter Structures
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Three Things in Common
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Engaging
For Buy-In
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1. Emotional IQ
2. Storytelling
3. Harness Conflict
4. Be CoCreative
5. Make It Fun
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From a recent Gallup survey.
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D
C
i
Dominance Influence
SteadinessConscientious
S
Fast Paced & Outspoken
Cautious &
Reflective
Accepting
& Warm
Questioning
& Skeptical
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Stay Connected
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What did you learn?
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How?
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