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KIC Interaction Design for Product Service System Politecnico di Milano - 2012/2013

TRANSCRIPT

Page 1: KIC - Keep it Closed

keep it closed

Page 2: KIC - Keep it Closed

Problem

Resolve Behaviour by improving itnot trying to change it!

A behaviour anomaly that comes out of a greatly designed environment, with a priority issue.The evolution of smokers and break takers behaviour was not considered in the original design of the building.

Page 3: KIC - Keep it Closed

Concept

Vitorio G.

-17 PT

+35 PTRuz Jian535

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

Giselle B.

+25 PT

+35 PTRuz Jian535

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

Vitorio G.

-17 PT

Print discount-25 PT | 575 PT

Create an app to change the perception of a behaviour.The main solution is to gamefy what has to be

Page 4: KIC - Keep it Closed

POLITECNICO DI MILANO

4824 6400 2173 0595

VISAELECTRON

POLITECNICO DI MILANO

4824 6400 2173 0595

VISAELECTRON

+

+

Concept

Create an app to change the perception of a behaviour.The main solution game�es a problem in orther to make people aware of a simple energetic and economic issue: closing the windows in the hallways during the day can save money and reduce emissions of the “NAVE”.

Page 5: KIC - Keep it Closed

POLITECNICO DI MILANO

4824 6400 2173 0595

VISAELECTRON

The system uses a simple chip that conects to every compatible smartphone device, sending emidiatly a series of information to the app.

This is called DLNA and is available in every new smartphone.

However if you prefer you can also use your POLIMI card.

Page 6: KIC - Keep it Closed

starting

Begin APP

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Main Page

Interact between your friendsand other users, talk and tradepoints and medals.

Get special o�ers and knowabout the diferent providers ofthe system.

If you have a near businessto the University startsponsoring the program andget more visibility.

Vitorio G.

-17 PT

+35 PTRuz Jian535

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

João M.

55 PT

Page 8: KIC - Keep it Closed

Vitorio G.

-17 PT

+35 PTRuz Jian535

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

João M.

55 PT

You can check your performanceand see how many points and medals you have earned.

Get special o�ers and knowabout the diferent providers ofthe system.

Each medal is earned with pointsfrom di�erent activities, and cangive you diferent prizes.

Pro�le Check

Pro�le

Medals

535 points

0 3 31

Page 9: KIC - Keep it Closed

Ruz Jian535 PT7 Medals

Print discount-25 PT | 575 PT

Comparewith friends

Each time you earn points,the Graph updates and saves.

Each type of event is coloredwith a diferent color.

You can also choose tocompare your performancewith your friends.

Timeline

Page 10: KIC - Keep it Closed

Ruz Jian535 PT7 Medals

Each time you earn points,the Graph updates and saves.

By clicking on the user you cansee his/her pro�le.

If you want to compare with moreand more friends and users justdrag them to the graph area.

Compete!

Page 11: KIC - Keep it Closed

Vitorio G.

-17 PT

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

João M.

55 PT

Ruz Jian535 PT7 Medals

By touching the logo a call-outmenu apeers that says whichpromotions are available andhow expensive they are.

Everytime you get a new medalnew types of promotions apeer.

With all your points andmedals you can get:

Movie tickets500 PT + 1 Medal

Museum Specials5 SuperMedals

Restaurant Gifts750 PT + 2 Medals

Restaurant Gifts750 PT + 2 Medals

Printing25 PT - 10 pages

Use discounts

Page 12: KIC - Keep it Closed

museo900

RistoranteItalia

CinemaAnteo

PoliPrint

Snac

55 PT

Ruz Jian535 PT7 Medals

When you click on the promotionsyou can later choose from aseries of alternative sponsorsof the project to activate yourdiscount/prize.

Search Sponsors

Page 13: KIC - Keep it Closed

Vitorio G.

-17 PT

+35 PTRuz Jian535

Eco indicator

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

João M.

55 PT

By clicking on your photographyou can learn how you cantransform behaviour into energy.

The total amount of energy andmoney equivalent you saved isdisplayed.

You can also learn about theamount of points you’vetransformed into gifts.

Eco IndexEnergySaved

PointsSpent

35WH

MoneySaved

65 €

Page 14: KIC - Keep it Closed

Vitorio G.

-17 PT

+35 PTRuz Jian535

Instant Quizes

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

João M.

55 PT

Acording to the performanceyou achive a series of questionswill apeer.

The questions are related toenergy and behaviour and areanswered by multiple choice.

There is a limited amount of timeto answer. If you answer correctlyyou will receive a limited amountof points acording to the di�cultyof the question.

Instant QuizHow much energy do you consume in 3 hours of watching TV?

Page 15: KIC - Keep it Closed

1

HANDPOWER

FedericoAbruzzi

profiletimelineeco indicatordiscountsfriendscompare statssponsors

Ristorante

+ 350 PT

Giulia Manfredinni

+30 PT

Christian Raysteparta

+25 PT

Museo

+900 PT

Giovanni Pellegrini

+55 PT

Ristorante

+ 350 PT

Page 16: KIC - Keep it Closed

PROFILEHANDPOWER

FedericoAbruzzi

profiletimelineeco indicatordiscountsfriendscompare statssponsors

Medals

535 pointsdetails

0 3 3

Page 17: KIC - Keep it Closed

DISCOUNTSHANDPOWER

FedericoAbruzzi

profiletimelineeco indicatordiscountsfriendscompare statssponsors

Print discount-25 PT | 575 PT

Compare with friends

Page 18: KIC - Keep it Closed

HANDPOWER SPONSORS

FedericoAbruzzi

profiletimelineeco indicatordiscountsfriendscompare statssponsors

Museo 900

Ristorante Italia

Cinema Anteo

Poli Print

Ristorante

Page 19: KIC - Keep it Closed

HANDPOWER HANDILIZATION - The game where you are the boss of POLIMI

FedericoAbruzzi

profiletimelineeco indicatordiscountsfriendscompare statssponsors

+50KWh

+20KWh

-200KWh

Page 20: KIC - Keep it Closed

Calculations1 hallway during 1 day

V= 1000 m^3 * A * h

V = Volume of the cold air in m^3A = Area of open windows in m^2h = time in hours

Assumptions:- 14 windows per hallway of 1 m^2 each = 14 m^2- However, they are not opened all the time, we assume that have of them is alwaysopen. Therefore A = 7m^2- Opening time of the windows is 6 hrs spread over the day.

Volume of cold air in cm^3 = 1000 * 10^6 cm^3A = 7m^2h = 6 hrs of opening time.

V = 1000*10^6 * 7 * 6 = 4,2*10^10 cm^3

Q = C * ∆T * V

C = heat capacity of air ("typical room conditions" = 0.00121 J / cm^3 * K)∆T = temperature di�erenceQ = Energy in JouleV = Volume of the cold air in cm^3

Assumptions :- Typical room conditions apply, therefore C = 0.00121 J / cm^3 * K- The temperature di�erence during the day stays the same and is the di�erencebetween average winter temperature in Milan and the room temperature.

C = 0.00121 J / cm^3 * K∆T = 24-6 = 18 °C = 18 KV = 4,2*10^10 cm^3

Q = 0,00121 * 18 * 4,2*10^10 = 914760000 J

1 kWh = 3.6 MJIn our case:914760000 / 3.6 * 10^6 = 254,1 kwh

Cost of 1 kWh in Milan, Italy: 0,09133 E254,1 * 0,09133 = 23,21 E

Page 21: KIC - Keep it Closed

When the windows are closed some heat loss happens as well. We need to calculate this to seethe di�erence.

Heat loss formula: Q=A*U*∆TA = Area of open windows in m^2U = Heat loss coe�cient in W/m^2 * °C∆T = Di�erence in Temperature. (Tinside-Toutside)

Assumptions:- The windows are typical old double glazed windows

A = 7m^2U = 2,5 W/m^2 * °C∆T = 18

Q = 7 * 2,5 * 18 = 315 W

Windows are opened for 6 hours so heat loss:Q = 315 * 6 = 1890 Wh1890/1000 = 1,89 kWh

Cost of 1 kWh in Milan, Italy: 0,09133 E1,89 * 0,09133 = 0,17 E

So total energy cost per hallway per day:23,21E – 0,17E = 23,04

The heat lost with windows closed is hardly anything, therefore it isvery valuable to make sure they aren’t opened unnecessary

Calculations

Page 22: KIC - Keep it Closed

Personas

Giovanni Pellegrini

He is 23 years old and lives in Pavia.Giovanni studies in Politecnico. He is a future Physics Engineer. He is straight A's student and has a Merit Scholarship due to his great school performances.

Page 23: KIC - Keep it Closed

Christian Rayshopolos

Christian is a greek double degree exchange student.He is 23 and is knowned as Paperon due to is greedy nature. He is a seeker for low prices and discounts in everything of his daylife.

Page 24: KIC - Keep it Closed

Federico Abruzzi

He is 26 and is the last year of Civil Engineer Masters.He likes to play and compete in every kind of computer game.Actually is playing social games like League of Legends or Dragon City.

Page 25: KIC - Keep it Closed

Giulia Manfredinni

Giulia is a 25 year old Fashion Designer Student in Polimi.She is a vegetarian since 2005 and only eats local prod-ucts.Giulia feels that is her duty to help the create a better world.

Page 26: KIC - Keep it Closed

Storyboard

Ristoranteitalia

Page 27: KIC - Keep it Closed

50% discount in food with every 500 points!

SpecialDiscount

Page 28: KIC - Keep it Closed

?its the new energy saving app of thePOLIMI !!!

Its called“WINDI” and if you’re a student you could participate

Page 29: KIC - Keep it Closed

I’ll try closingone windowto see what happens.

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Vitorio G.

-17 PT

+35 PTRuz Jian535

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

João M.

55 PT

“You earned 35POINTS!!”

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!

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35 points

you can alsouse the systemwith yoursmartphone

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i don’t havea smartphone... But you

can use the polimi card...

POLITECNICO DI MILANO

4824 6400 2173 0595

VISAELECTRON

+

Page 34: KIC - Keep it Closed

This wayI can checkmy ecobehaviour

Vitorio G.

-17 PT

+35 PTRuz Jian535

Suzy B.

+30 PT

Pietro G.

+25 PT

Adri M.

+55 PT

João M.

55 PT

Eco IndexEnergySaved

PointsSpent

35WH

MoneySaved

65 €

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You can useseveral waysto earn points....

Including a role-playinggame ofe-management...

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+50KWh

+20KWh

-200KWh

As you earn virtual points, you can use them like the windows-closing ones, and interact with other users. Trading comodities for pointsif you prefer to play it virtually instead.

Page 37: KIC - Keep it Closed

As you win pointsyou can trade themwith medals thatgive you specialdiscounts and ticketsfor workshops,museums& movies...

But I don’tcare thatmuch aboutgames...

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Ooh I havea medal buthave no ideahow to useit...

If you want you can come to the trienallethen...

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Really?!That’s super!

Yes! And inyour pro�le onthe app, youcan also tradepoints with yourfriends...

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StakeholderMatrix

OUTSORCING OFSERVICES/PRODUCTSTHAT MAKE THEPROJECT POSSIBLE

FEEDBACK OF THE SYSTEM USE IN ORDER TO IMPROVE THE SYSTEM

FINAL USERSGET SPECIALDEALS FROMTHESE SERVICES

FACILITATE THE USABILITYOF THE SERVICE

ENHANCE THE GAMING APPROACH

SPONSOR CONTRACT, MAKING USE OF LOCALSERVICES (POLIMI PRINTERS, VENDINGMACHINES, ETC.)

PRODUCT PLACEMENTMAKE IT POSSIBLE FORCLIENTS TO EARN VALUE

CREATE SYNERGIESBETWEEN POTENTIAL PARTNERS AND SPONSORS

SOME CLIENTS CANBECOME SERVICEPROVIDERS TO IMPROVETHE SYSTEM

PARTNERSHIP AND MAPPING OF THE SPONSORS, IMPROVE ONGOING RELATIONS

CLIENTSFINALUSERS

PROJECTRESOURCEPROVIDERS

SERVICEPROVIDERSDESIGNERS

SERVICEPROVIDERS

PROJECTRESOURCEPROVIDERS

FINALUSERS

CLIENTS

DESIGNERS

Page 41: KIC - Keep it Closed

SystemMap

DESIGNERS

SERVICEPROVIDERS

PROJECTRESOURCEPROVIDERS

SPONSORSHIP

POLI PRINT

VENDING MACHINES

POLITECNICO DI MILANO

SERVICES

PRODUCTS

DISCOUNTS

OUTSOURCING

FACILITIES FOR THE IMPLEMENTATION OF THE PROJECT

FINALUSERS

CLIENTS

FEEDBACKS TOIMPROVE THE SERVICE

STUDENTS/PROFESSORS

SPECIAL OFFERS

PROVIDES

POSSIBLE SPONSORS

IMPROVE ONGOINGRELATIONS

POSSIBLE INTERESTED IN PARTNERSHIP

APP/WEBSITE

SENSORS ON WINDOWS

INTERACTION BETWEEN APP/WEBSITE & THE MAIN ACTORS

€€

ENSURE GOOD AND EASY USABILITY

FACILITIES

ENHANCE THEGAMING APPROACH

GAMING

IMPROVE THE SYSTEM

SERVICE PROVIDERS

CAN BECOME

POTENTIAL PARTNERSAND SPONSORS

SYNERGIES

MAKE CLIENTS EARN VALUE

PRODUCT PLACEMENTINTERACTIONBETWEEN USERS

THE SENSOR (DLNA) CAN BE USED WITH SMARTPHONE

OR WITH THE POLIMI CARD

The sensor don't allow you to openand close the window continuously.

Each person is allowed to open again the window after each 30 min.

POLITECNICO DI MILANO

4824 6400 2173 0595

VISAELECTRON

EARN POINTS AND CHANGE INTO OFFERS

SPONSORSHIPBUSINESS VISIBILITY

keep it closed

Page 42: KIC - Keep it Closed

Brand

keep it closed

keep it closed

keep it closed

keep it closed

keep it closed

keep it closed