KIM M. PYLE19521 Louisiana Hwy. 36, Covington, LA 70433Cell: 504-669-0133 – kmpyle2626@yahoo.com

PROFESSIONAL SUMMARYSuccessful in building and motivating dynamic teams that cultivate a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

SKILLS● Customer-oriented ● Process improvement● Talented multi-tasker ● New product introductions● Results-oriented ● Inventory Control● Complex problem solving ● Customer needs assessment● Quality control

WORK HISTORY

BDH Pharmacy, Nestle Health Science – Mandeville, Louisiana2013 to Present

Team Lead, Adherence TeamJuly 2015 - Current

Currently work with a team of over 20 commission-based Patient Service Representatives, responsible for 80% of company revenue. Fostering a patient-first collaborative work environment led our team to receive a TOP Nestle Gold award in July 2016 for superseding targets, setting a company record for 5 consecutive months.

Team Lead, Patient ServicesAugust 2013 – June 2015

Promoted to a Team Lead after 3 months of employment. In this position, I focused on growth and individual employee development which led to consistently meeting and or exceeding monthly targets as well as increasing Quality Scores which sky-rocketed from 83% to 93% overall within the first year.

Managing day to day operations Monitoring/analyzing calls for quality control Communicating performance feedback daily Keep employees engaged through daily/weekly/monthly contests and recognition Provide upper management with recommendations/feedback monthly

Patient Service RepresentativeMay 2013 - July 2013

Supported patients by providing quality customer service resulting in successful sales interactions. Achieve daily inbound and outbound call requirement based on your team’s expectation Handle all calls in accordance with company standards – courteous, friendly, and professional Establish rapport and build trust while assisting patients Quickly and accurately identify the patient’s needs

The Fresh Market – Mandeville, Louisiana2008 to 2013

Grocery/Dairy ManagerJanuary 2011 – April 2013

Promoted to coordinate and supervise the operations of 5 retail departments within the store. Participated and assisted with the openings of five new stores in the Florida region.

Reviewed and revised work-flow resulting in improved customer experience Maintained inventory Assisted in the implementation of new products

Produce Assistant ManagerJanuary 2010 – December 2010

Promoted to Produce Assistant Manager, responsible for managing and staffing a team of 10 employees. Meat & Seafood Specialist January 2010 – December 2010

Promoted to Meat & Seafood Specialist responsible for maintain departmental objectives, while managing inventory and complying with company planogram specifications as well as OSHA requirements. Increased departmental sales by 39% in 2010.

Coffee & Candy Specialist January 2009 – December 2009

Promoted to Coffee & Candy Specialist responsible for meeting departmental objectives while managing inventory as well as complying with company planogram specifications. Boosted departmental sales by 30% in 2009.

Assistant ManagerJuly 2008 – December 2008

Assisted in opening and closing procedures Handled cashier’s tills and prepared deposits Managed cashier schedules

First Premium Insurance Group – Covington, Louisiana2006 – 2008

Customer Service CoordinatorMarch 2006 – May 2008

Received and handled all complaints from the department of insurance for those affected by Katrina. Implemented a form for the insurance agents to document and submit by email what was assessed when doing a full investigation on damaged properties and report within the timeframe that was compliant with the department of insurance policy. Put in a place a 24 hour system to respond by creating a sense of urgency to the insureds that left voicemails that were in desperate situations for resolution.

Contacted agents on a day to day basis to resolve customer complaints Handled numerous email’s that were sent by the insured for damaged estimates Responded to over 100-250 voicemails daily

Sprint PCS – Mandeville, Louisiana1998 – 2005

Retail Store Manager1998 – 2005

Promoted to a manager after 2 weeks of employment, taking on a challenging, fast-paced environment where my team’s performance directly impacted the bottom line. In addition, my organizational leadership and decision-making skills made an immediate contribution to the operations and business development. .

Daily operations of retail store Weekly audit reviews Provided continuous training for employees and myself One on one’s with each employee on a weekly basis Daily sales meetings to motivate staff Monthly sales contest Achieved sales quota

ACCOMPLISHMENTS/CERTIFICATES

TOP gold award for outstanding contribution resulting in exceeding KPI goals for 5 consecutive months Silver Awards TOP sales manager for two consecutive quarters Awarded certificates for outstanding customer service satisfaction Awarded highest long distance sales percentages in sales area Received an award for seven years of employment Certificate for affective coaching Awarded as top sales producer and motivator for numerous team-building commendations Completed Sprint’s Retail Store Management Training Course