FONALITY CASE STUDY

THE COMPANY

Kinder Reese provides online, individual, and group coaching for real estate

professionals.

THE SITUATION

Kinder Reese was looking for a way to increase the productivity of their sales

agents—and generate more revenue.

Kinder Reese wasn’t getting the information they needed to monitor the activity

of their agents from their existing service, Spectrum VOIP:

▪ Reports provided only basic information

▪ Call monitoring tools were limited

▪ Reports and call logs were retained for a very short period of time.

Therefore,itwasdifficulttolookattrendsanddeterminetheeffectiveness

of sales agents as well as marketing and sales campaigns

FONALITY CASE STUDY

Kinder Reese

We depend on communications for our business, and Fonality gave us a solution that met all of our communications needs.

Lars Larsen Director of Sales, Kinder Reese

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Client Testimonial

Kinder Reese discovered a better way to make their sales agents more productive— and increase sales. They discovered Fonality.

THE SOLUTION

Fonality’s hosted solution made it easy for Kinder Reese to check on the activity of their sales agents. Using Fonality’s web-based

administration interface, they were able to view call logs in real-time, listen in (passively or actively) on sales calls from agents, view

historical reports, and export the reports to Microsoft Excel or Access for more granular interpretation. Additionally, Fonality’s desktop

client made the system easy to use, merging phones, desktop, and CRM applications into one, seamless interface. The Fonality

solution also enabled Kinder Reese to:

▪ Increase sales agent productivity and generate more sales

▪ Record calls and play them back for training purposes

▪ View real time call queue statistics

▪ Check the status of agents in real-time

Fonality helped Kinder Reese improve the productivity of their sales agents – and generate more revenue.

To discover how we can help your company increase sales and improve productivity, visit fonality.com or call 877-FONALITY