kirkland civic engagement: october 6, 2018 thru january 18 ...pdfs/bike+share+outreach... · work...

Kirkland Civic Engagement: October 6, 2018 thru January 18, 2019

Armaghan BaghooriMelissa BartolettiBlair DalyChristian KnightJairid HoehnJim Lopez

Philly MarshKari PageJoel PfundtKellie StickneyPatrick TefftDavid Wolbrecht

Bike share bikes are showing up in Kirkland. How should the City respond to the introduction of bike share on the Eastside?

Problem Statement

Neighboring Cities

•Very difficult to widen roads for more cars•Bikes take cars off the road•Bike share is already on the Eastside

Why try bike share in Kirkland?

Action T-2.4.3:Work with bike share providers to create regulations that facilitate bike share such as making stations easy to site and operationally sound.

Policy Guidance: Transportation Master Plan

Balanced Transportation: Reduce reliance on single occupancy vehicles and improve connectivity and multi-modal mobility in Kirkland in ways that maintain and enhance travel times, safety, health and transportation choices.

Policy Guidance: Council Goals

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Techniques used to collect feedback

Demographic Representation

Tonight’s update

Initial Thoughts on Bike Share Pilot

Positive and Negative Impacts

Techniques used to collect feedback1EVENTS Quantity Attendance Surveys Neighborhood Association MeetingsHighlands, Moss Bay, Juanita, S. Rose Hill / Bridle Trails, Central Houghton, N. Rose Hill, Everest, Lakeview, Norkirk, Evergreen Hill, Market

11 226 127

Community Event Booth ExperiencesTurkey Trot, Winterfest, Google Lights

3 651 128

Interest Group MeetingsDowntown Merchants Meeting, Totem Lake Conversations, Tourism Development Committee, School Pool Info Meeting, Kirkland Youth Council, Business Roundtable

6 83 41

Community Meetings at City HallOctober 6, December 6

2 29 20

SUBTOTAL 22 989 316

Techniques used to collect feedback1DIGITAL OUTREACH Quantity Views Surveys

Partner Email PromotionKirkland Green Trip, Neighborhood Leaders email, Cascade Bicycle Club, CTR Employees / TMP

4 -- 219

Facebook Posts 16 20,38845

Twitter Tweets 15 16,777

Landing Webpage (www.kirklandwa.gov/bikesharepilot) 1 384339

City Newsletter Articles 12 12,671

Video posted on YouTube and Facebook 2 362 N/A

SUBTOTAL 50 50,582 603

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Tonight’s update


Demographic Representation2

Neighborhood City Estimate Survey North Kirkland 56.2% 37.9% Central Kirkland 19.5% 31.4% South Kirkland 24.3% 30.6% Live outside Kirkland -- 12.3%

Housing City Estimate Survey Own 63.9% 79.7% Rent 36.1 % 20.2%

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Tonight’s update


Initial Thoughts on Bike Share Pilot3

Initial Thoughts on a Bike Share Pilot – Overall Response

What are your initial thoughts on regulating bike share to operate in Kirkland for a one-year pilot?

Support 58464.0%

Oppose 26328.8%

Not sure 667.2%

Total 913100%

64%

28.80%

7.20%

Support Oppose Not Sure


Cross Tabulation:Ridden a Bike-Share Bike

Initial Thoughts on a Bike Share Pilot

Total

Support Oppose Not sureHave you ridden a bike-share bike locally or somewhere else?

No 35154.9%

23236.3%

568.8%

63970.4%

Yes 22985.1%

3111.5%

93.3%

26929.6%

0

100

200

300

400

500

600

700

No Yes

Ridden a Bike-Share Bike byInitial Thoughts on a Bike

Share Pilot



Cross Tabulation:Likelihood to Use Bike Share


Total

Support Oppose Not sure

If Kirkland permits a one-year bike share pilot, how likely is it you or someone in your household would use bike share in Kirkland?

Very or somewhat likely

37793.1%

174.2%

112.7%

40544.4%

Very or somewhat unlikely, or wouldn’t

19239.9%

24150.1%

4810.0%

48152.7%

Not sure 1453.9%

519.3%

726.9%

262.9% 0

100

200

300

400

500

600

Likely Unlikely Not Sure

Likelihood to Use Bike Share by Initial Thoughts on a Bike

Share Pilot



Cross Tabulation:Ridden a Bike in Last Six Months


Total


In the last six months, about how many times have you ridden a bike?

Frequently, Sometimes, or Once or Twice

40271.4%

12622.4%

356.2%

56361.8%

Have not ridden a bike in the last six months

18051.7%

13739.4%

318.9%

34838.2%

0

100

200

300

400

500

600

Frequently to 1-2 amonth

Not in the last sixmonths

Ridden a Bike in Last Six Months by Initial Thoughts

on a Bike Share Pilot



0

50

100

150

200

250

300

NorthKirkland

CentralKirkland

SouthKirkland

OutsideKirkland

Area of Residence


Cross Tabulation:Area of Residence


Total


In which part of Kirkland do you reside?

North Kirkland (Finn Hill,Juanita, Kingsgate, Totem Lake)

15955.8%

10035.1%

269.1%

28533.2%

Central Kirkland (Market,Norkirk, Highlands, North Rose Hill)

14963.1%

7833.1%

93.8%

23627.5%

South Kirkland (Moss Bay,Everest, S. Rose Hill, Lakeview, Central Houghton, Bridle Trails)

15868.1%

6226.7%

125.2%

23227.0%

I live outside of Kirkland 8076.2%

109.5%

1514.3%

10512.2%


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100

200

300

400

500

600

700

Own Rent Unhoused

Housing Type


Cross Tabulation:Housing Type


Total


What is your housing situation?

Own 34859.4%

20134.3%

376.3%

58679.7%

Rent 11577.2%

2416.1%

106.7%

14920.3%

Unhoused 00.0%

1100.0%

00.0%

10.1%


0

50

100

150

200

250

300

< 20 20-35 35-50 50-65 65-80 80+

Age


Cross Tabulation:Age


Total


What is your age? Under 20 3168.9%

48.9%

1022.2%

456.2%

20-35 11677.3%

2516.7%

96.0%

15020.7%

35-50 14155.5%

9939.0%

145.5%

25435.0%

50-65 12962.0%

6330.3%

167.7%

20828.7%

65-80 3959.1%

2537.9%

23.0%

669.1%

80+ 2100.0%

00.0%

00.0%

20.3%

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Tonight’s update



Positive and Negative Impact4

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100

200

300

400

500

600


Initial Thoughts on Bike Share

No benefitAccess to transportationVisitorsHealthyTraffic

Cross Tabulation:Initial Thoughts on a Bike Share Pilot by Potential Positive Impact

Potential Positive Impact

Total

Reduces car traffic

Promotes healthy behavior

Creates better experiences for visitors

Provides easier access for more transp. options

I see no significant benefits


Support 15527.7%

11019.6%

274.8%

25445.4%

142.5%

56063.3%

Oppose 166.1%

259.5%

134.9%

3412.9%

17566.5%

26329.7%

Not sure 1727.4%

812.9%

711.3%

1727.4%

1321.0%

627.0%

Total 18821.2%

14316.2%

475.3%

30534.5%

20222.8%

885100.0%

Positive and Negative Impact4

0

100

200

300

400

500

600

700


Initial Thoughts on Bike Share

ClutterParkingInjuryCost to CityNo Concerns

Cross Tabulation:Initial Thoughts on a Bike Share Pilot by Potential Negative Impact

Potential Negative Impact

Total

Bike clutter / eyesore

Improperly parked bikes

Potential for injury

Cost to the City

I see no significant concerns


Support 11520.4%

24843.9%

325.7%

356.2%

13523.9%

56563.8%

Oppose 12950.0%

7729.8%

259.7%

228.5%

51.9%

25829.1%

Not sure 1320.6%

1930.2%

69.5%

1422.2%

1117.5%

637.1%

Total 25729.0%

34438.8%

637.1%

718.0%

15117.0%

886100.0%

Important Elements of a Pilot Bike Share Program

• Regional Coordination Between Partners• Social Equity and Access• Bike Parking• Clutter and Clogged Bike Lanes/Racks• Safety• Government Considerations

Initial Thoughts on Scooters4

Initial Thoughts on including Scooters in a Bike Share Pilot – Overall Response

What are your initial thoughts on permitting a bike share company to eventually include scooters in Kirkland?

Support 43147.7%

Oppose 38242.3%

Not sure 9010.0%

Total 903100%

47.7%

42.3%

10.0%


Questions?

Important Elements of a Pilot Bike Share Program – long versionRegional Coordination Between Partners• Staff could continue to coordinate with neighboring jurisdictions to create a

regional approach to bike share; and• Staff could coordinate with transit agencies to improve integration with the

ORCA payment system.

Social Equity and Access• Explore new ways to make bike share more affordable and accessible to all;• Request operators to offer discounted rates to people who qualify for ORCA

Lift;• Require operators to offer mechanism for people without cell phones or

credit cards to use bike share; and• Require operators to provide consumer choices between e-assist and

conventional bikes to improve accessibility and address Kirkland’s hillyterrain.

Bike Parking• Strategically identify parking at designated locations along the CKC for easy

access but without conflicting with the trail;• Identify areas where bikes are not to be parked and require operators to

include these locations on a map in their bike share app;• Require companies to incentivize/disincentive customers for

proper/improper parking;• Staff could work with neighborhoods and local communities to determine

where to strategically and safely locate bike share parking areas and makethose areas part of the bike share app.

Clutter and Clogged Bike Lanes/Racks• Require operators to provide a 24-hour customer service phone number

and bike identification numbers; and• Require quick response to complaints.

Safety• Require lights on all bikes;• Ensure five feet of unimpeded space on sidewalks;• Regulate and enforce speed limits for bikes;• Require operators to educate customers about bike safety;• Require operators to have a mechanism to notify the company of safety or

maintenance issue during, after, and/or without initiating a trip; and• Address the helmet issue at the County and State level.

Government Considerations• Ask other jurisdictions to share their actual cost of managing bike share

programs and set the cost of the Kirkland pilot-permit accordingly;• Consider improving bike infrastructure as demand/use increases; and• Require operators to get a City business license upon approval of permit.

Possible Performance Measures for a Pilot Bike Share ProgramNegative Impacts• Monitor clutter and blocking walkways (and prohibited areas)• Closely monitor impacts on people with disabilities• Collect data on the effectiveness of using parking hubs• Collect information from local hospitals and police about crash history• Keep track of the actual cost to government• Collect information on the bike share company’s waste and recycling of broken bikes

Positive Impacts• Track geographic distribution of bikes• Compare geographic distribution of bikes to lower income areas• Quantify impact on traffic and bus ridership• Track data to show reduction of auto parking demand• Obtain ridership numbers

Customer Service• Keep information on how quickly the company responds to complaints• Do user satisfaction surveys• Incorporate resident feedback in the evaluation of the pilot program

kirkland civic engagement: october 6, 2018 thru january 18 ...pdfs/bike+share+outreach... · work...

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