km 2 provides high performance call center & contact management services inbound/outbound...
TRANSCRIPT
KM2 SOLUTIONSSOCIAL MEDIA SOLUTIONS
KM2 Provides High Performance Call Center & Contact Management
Services
Inbound/Outbound Customer Care and Support, Collections,
Tech Support, TeleSales, Social Media Support & More…
Global Management Experience
Accent Neutral English & Multi -lingual
US-based Technology and Business Processes – MPLS, PCI, SAS 70
NEARSHORE PRICE
ADVANTAGE
BARBADOS GRENADA
HONDURAS ST. LUCIA
KM2 Core Services
Customer Care and Support Services
Accounts Receivable Management & 1 st Party
Collections/Recovery
Sales & Telemarketing
Social Media Support
Technical Support
Back Offi ce Processing Services
Voice, email, Chat (proactive, reactive and exit), Social Media and Social Forum Management
The Problem with Social Media information today…
Unstructured, social “Big Data” is
scattered across the web, unseen by
business applications for customer
service, sales, and support
KM2/Buzziant – What we do…
We enable Big Data to be used to improve customer
operations through (1)addition of new
interaction channels and (2) data integration with
existing applications
KM2 – What we do…
We harvest Big Data with a Customer Experience (Cx) SaaS application that transparently improves
existing business processes
KM2 Social Media Business Model
• Customer Experience-As-A-Service (CxaaS)– SaaS Application Subscriptions• Standalone Buzzient Cx app• Connectors to CRM/ERP/HCM apps• Managed Service Provider (MSP) Option
• Channels– Direct to F500– Indirect to F5000– OEM licensing with CRM/ERP/HCM companies
Broad Industry Support
CRM & Contact Center
HCM
ERP
SaaS Example: NewSuiteEmbeds into
existing applications
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Integrates actionable social media into existing workflow as new channel
On-Premises Example: Siebel
10
Transparent handoff into app workflows
Respond via social media to clients within existing applications
Innovation Success
Financial Big Data High Tech Telecom Life Sciences
Travel/Leisure
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• Partnerships With Major Platform Vendors:
Property of Buzzient, Inc.
KM2 Customer Care & Support Services
Integrated Service and Technology SolutionStrong Affinity to US CustomersSolid Work Ethic, Highly Educated WorkforceVery Low Attrition, High Employee SatisfactionLow Labor and Overhead/Indirect CostsStable, Democratic CountriesAccent Neutral English, Spanish, and more…
Contact: Joe [email protected]