km australia congress: an academy of knowledge management and content

7/29/2019 KM Australia Congress: An Academy of Knowledge Management and Content

1/6w w w . k m a u s t r a l i a . c o m

@KMAustralia tinyurl.com/KMlinkedtinyurl.com/KMaustraliafb

S ocial Me dia an d Col laboration

Change Management and Culture

Learning and Performance

Content and Information Management

Commun ication an d L e ad e rs h ipKnowledge Management Strategy

#kmaus

Two-da y c ong re s s a nd works hops

2 3 -2 5 Ju l y 2 0 1 3

Crystal Palace, Luna Park, Sydney

C u rre nt C ongre s s Pa rtne rs

M Au s tra l ia 2 0 1 3 foc u s e s on the im porta nc e of knowl e dge a s

s tra te gic a s s e t , fe a tu r ing s u c c e s s fu l c a s e s tu die s f rom

rofe s s iona l s who ha ve m a de a real difference with

nowl e dge m a na ge m e nt in the ir orga nis a t ion.


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8.30 Registration and refreshments9.00 Chairpersons opening remarks

Cory Banks, Knowledge and Information Strategist, Glentworth

9.15 Examining knowledge management: Past, present and futureThe past: managing knowledge before knowledge managementWhere is KM now?Where is KM heading?

Ruth Bird, Bodleian Law Librarian, University of Oxford

10.00 Creating an environment of collaborative knowledge culture across theorganisationEmbedding knowledge sharing and collaboration practicesEncouraging content creation from all employeesBuilding and maintaining a culture that values knowledge managementWhat are the determinants and pitfalls to avoid?

David Millar, Global Head of Knowledge Management and Innovation,Wood Group PSN

10.45 Exhibition break and networking - KM Conversations

11.15 The role of KM in inclusive innovation Inclusive innovation is more than innovation for the poor; it can be a blueprint for effective governance and a model for inclusive growth and

sustainable development.What is Inclusive Innovation?How and why does it add value?How does KM play a role?

David Galipeau, Co-lead, Knowledge, Innovation and Capacity Group, Asia-Pacic, United Nations Development programme

12:00 Facilitating the advancement of knowledge management through effective change management: A Case Study PresentationImplementation of knowledge management initiative to improve knowledge

management and prevent knowledge lossIntroducing electronic collaboration tools in a rigorous, process-driven eld andeffectively managing the changeJutta Von Dincklage, Project Manager, Wiki Development, Cancer Council Australia

12.45 Findings from knowledge management survey:Chris Kirby, Head of Research, Fifth Quadrant

1.00 Exhibition break and networking(Please let us know of any dietary requirements two weeks prior to congress)

1.45 The changing focus of knowledge management: Improving business processes and efciency: A Practical Case StudyExamining the capabilities and role of KM to improve business processesUsing KM to support lean manufacturing to raise performance across a global companyUsing KM as a tool to train new staff and to facilitate eLearning

James Grey, Best Practice Transfer Specialist, Alcoa World Alumina

2.45 How do data and KM work together?Integrating data management and knowledge managementeThe impact of big data on knowledge managementRichard Vines, Knowledge Management Specialist, Department of Primary Industries

3.15 Exhibition break and wine tasting by Hungerford Hill Wines - REDS

3.45 Knowledge continuity in a changing workplaceIdentifying key knowledge holders across the organisation with a focus on the retiring workforceCreating programs to share their knowledge before they leaveDeveloping frameworks to support knowledge continuity once they are goneCateen Quayle, Knowledge Manager, Hunter Water

4.30 The leader challenge: Using a video case-based story telling approachCapturing, sharing and developing tacit knowledge within a community of practice

A case example from U.S. Army Company Commanders and Platoon LeadersNate Allen, National Defense University, US Army

5.15 What have we learned so far? Group discussion

5.30 Chairpersons concluding discussion and onto drinks by Hungerford Hills Wines plus nibblies

DAY ONE Tuesday, 23 July 2013

#kmaus

This years Congress focuses on the importance of knowledge as a strategic asset, featuring successful case studies from professionalswho have made a real difference with knowledge management in their organisation.

Knowledge management only works when its a practical, every day, living process right across your organisation. Knowledge managementheory that doesnt apply to your organisation is useless, and knowledge kept in a silo is wasted.

Social MediaStory TellingCollaboration

ROIBest PracticeTechnology


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#kmaus

8.30 Registration and refreshments9.00 Chairpersons opening remarks

Cory Banks, Knowledge and Information Strategist, Glentworth

9.15 Why should your CEO care about knowledge management?Getting buy-in from senior management on knowledge management initiativesCommunicating the benets of knowledge management across your organisation

Simon Cheung, Asia-Pacic Knowledge Leader, Ernst & Young

10.00 Creating organisational memory: Building a knowledge management program in lean timesIn 2008, the NRC found itself with increasing retirements and 50% of its staff with less than 5 years experience. It was time to create a KMprogram. Management allocated one staff person and $50,000 for the rst year with $10,000 for the next two years. In 2010, NRC received theMerit Award for its KM program. Hear about:How NRC built its KM program with a limited budgetNRCs KM business caseNRCs KM tactics and initiativesHow KM saved NRC 59 million dollars in the rst two yearsNRCs internal KM marketing tools

Patricia Eng, Senior Advisor for Knowledge Management, U.S. Nuclear Regulatory Commission

10.45 Exhibition break and networking - KM Conversations

11.15 Ongoing commitment: sustaining interest in knowledge management practicesHow do you keep knowledge management alive after the implementation stage?Motivating your organisation to stay committed to knowledge management James King, Chief Technology Ofcer, Ezypay

12.00 Managing the risk of workforce turnover and knowledge lossWhat is knowledge loss?Why does knowledge loss occur?Managing and mitigating the risks of workforce turnover and preventing knowledge loss

William Kaplan, Founder and Principal Consultant, Working Knowledge csp

12.45 What have we learned so far? Interactive discussion

1.00 Extended exhibition break and networking (Please let us know of any dietary requirements two weeks prior to congress)

2.00 Change Management KMs symbiotic partner or alter ego?Are we managing change or are we managing knowledge relating to the change and does it matter?To successfully change culture we need to successfully manage change.Jeanette Allom-Hill, Change Leadership Director & Chair, NSW Public Sector Community of Change Professionals, NSW Treasury

2.45 Panel Discussion:People make or break KM how do you develop intrinsic motivation?

In this session, delegates will have the opportunity ask questions and start discussions with the panellists on the role of motivation insuccessful collaboration and KM initiatives.

Panellists:William Kaplan, Founder and Principal Consultant, Working Knowledge csp

Nate Allen, Chief, Business Transformation Division, US Army

Vincent Ribiere, Managing Director and Co-Founder, Institute for Knowledge and Innovation Southeast Asia Thailand Ofce, Bangkok UniversityFacilitator: Cory Banks, Knowledge & Information Strategist, Glentworth

3.30 Exhibition break and networking

4.00 Rethinking Knowledge Management

Case study: What we have learned from knowledge assessments from 20 military and 5 corporate and aid organizationsHow KM programs can enhance shared understanding, organizational learning, and individual and team decision-makingAudience participation: Practical solutions for delegates to apply immediately within their organisationMike Prevou, President, Strategic Knowledge Solutions

4.45 Concluding discussion: What have we learned? What will we take home? What will we do next?

5.00 Chairpersons closing remarks and end of congress

DAY TWO - Wednesday, 24 July 2013

Social MediaStory Telling

CollaborationROI

Best PracticeTechnology


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About the workshop:

Planning, developing, and implementing a Knowledge

Management framework follows a proven and logical

methodology. Using the Working Knowledge Concept

I Strategy I Practice (CSP) Model, this workshop will

address the components of this model and how you

might approach its use in your organization.

Attendees will complete the workshop with an

understanding of how to apply the model in their

organisations context.

This model helps you to focus on:

Easily stated and easily understood outcomes

Tied to select measures of (KM) success

Tracked to existing strategic initiatives and measures

of value.

Each phase focuses on a critical component for

success.

1. Knowledge Concepts:

Developing a concept for KM in your organization

based on your desired outcomes, identication of what

is critical and relevant

knowledge, the culture of your

organisation, and an assessment of your KM maturity,

and your readiness to take on a KM investment.

2. Knowledge Strategy:

Understanding the strategic plan of the greater

organization of which you are part and the ensuring

that the business case for KM investment over the

longer term can be made. This includes developing a

KM strategic plan that is linked to the overall strategic

plan of the organization to ensure that there is funding

and resources to sustain the investment.

Measures of success are also discussed.

3. Implementing Practices:

Your KM implementation should be based on your

unique environment and desired outcomes - what

makes sense in your context.

Registration: 8:30am

Workshop starts: 9:00am

Workshop ends: 12:00pm

Facilitated by: William Kaplan, Founder and Principal

Consultant, Working Knowledge csp

Workshop BBlueprint for creating a sustainable knowledge

management framework

POST-CONGRESS WORKSHOPS Morning: Thursday, 25 July 2013




Facilitated by: Vincent Ribiere, Institute for Knowledge and

Innovation Southeast Asia

Thailand Ofce, Bangkok University

Workshop AKM Strategic Alignment: A top down and bottom

up approach

About the workshop: KM Strategic Alignment: A top down and bottom up approach

Many organizations struggle with demonstrating the benets of KM. This is often due to the lack of a clear KM

strategy denition at the early stage of a KM initiative. We believe that an emphasis should be put rst on the

most critical knowledge domains of a company. Knowledge criticality is often perceived in different ways by

people at the operational level than by people at the strategic level, so the idea is to collect both points of view

and to look for an alignment later on.

This workshop will present

Steps and tools allowing to rst identify critical knowledge domains from different points of view

Align these points of view in order to identify where KM activities are most needed



Workshop ends: 12:00pmFacilitated by: Patricia Eng,

Senior Advisor for Knowledge Management, U.S.

Nuclear Regulatory Commission

Mike Prevou, President,

Strategic Knowledge Solutions

Workshop CIdentifying and capturing expertise: How to elicit

the knowledge of your experts

About the workshop:

The lifeblood of any organization is its experts and their expertise. Locating, capturing, and sharing this

expertise is not always easy but critical to an organizations success. In this workshop you will learn:

How to dene and identify expertise/critical knowledge

Methodologies used by the U.S. Nuclear Regulatory Commission, a large international oil company,

and the US Army to identify, capture, and transfer core knowledge from experts to others in the

organization

Methods and tactics for transferring and using knowledge to think like an expert

Ways to capture and effectively transfer expertise to different skill levels

Audience participation: attendees will learn and practice techniques for capturing and codifying

organizational knowledge

KM Conversations

At this years congress, we added to the opportunities to collaborate and learn!

So that youre able to get more value out of attending, during the breaks, youre welcome to join in on the

informal KM Conversations focused on six different aspects of KM, facilitated by experts and prominent leaders in the KM space.

Social MediaFacilitated B: Alister Webb, Telstra

Best PracticeFacilitated B: Helen Paige, The Paige Group

CollaborationFacilitated B: Bridgid Costello, Comcare Stor TellingFacilitated B: Michelle Lambert, KMRT

TechnologFacilitated B: tba

ROIFacilitated B: Arthur Shelle, Intelligent Answers


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Registration: 12:30pm

Workshop starts: 1:00pm


Facilitated by: David Galipeau, Co-lead, Knowledge,

Innovation and Capacity Group, Asia-Pacic,

United Nations Development Programme

Workshop DDesigning a community of practice (CoP) for

Strategic Purposes

About the workshop:

Communities of Practice (CoP) have traditionally been implemented to gather people with a common area of

interest with the hope that they will participate in an open and common dialogue to resolve issues and solve

problems. Many CoPs are left to languish in multi-focus information sharing and low participation. However, some

can be very successful.

In this workshop, we will explore these sustainability and vibrancy issues facing CoPs and go even further.

In the style of a clinic we will focus on dening results and how those results can be achieved (similar to an

incubation model), we will to use examples from the participants and see how CoPs can be leveraged for both

non-prot and for-prot business purposes - business intelligence, trend spotting, inclusive innovation, social or

behaviour inuence and product/service development and delivery improvements.

A few themes to highlight are:

Role of CoPs as Change Agents

Leveraging Change to increase CoP Engagement and Impact

Communities of Practice as Business Intelligence

About the workshop:

What if you could nd a quick and easy tool to help you:

Identity skills and knowledge gaps among a group of people?

Forge links between participants and enable effective networking?

Identify subject matter experts as well as areas for expertise?

Create a burst of energy during an event?

What if you mastered a tool that would then help you:

Design your knowledge management strategy?

Support the building of a community of practice?

Design the communitys activities, learning plan, FAQs and e-forum topics?

In this hands-on workshop you will be able to experience the Message in a Bottle tool designed by Danone and adopted/

adapted later by Alexandra Lederer in multiple situations at Amadeus. You will also receive valuable tips and tools to be able

to run one of these activities yourselves in the future. We will leverage our innovative minds to brainstorm about ways to

further improve this knowledge mapping tool.




Facilitated by: Alexandra Lederer, Genea

Workshop FMessage in a Bottle: Experience it, learn about

it, and use it for mapping your knowledge and

Pre-requisite for the workshop:

Bring a stack of business cardswith our contact details

About the workshop:

Paul Jay and Aprill Allen bring their wealth of knowledge and experience in knowledge management, project management

and operational service support to deliver a workshop that covers the below objectives:.

The workshop below covers the below objectives:

Introduce you to the KCS Concepts and methodology,

Demonstrate measureable results

Implementation Strategies

Answer common Questions & Objections

Knowledge Centred Support is a knowledge management methodology that was formulated in 1992 by the Consortium for

Service Innovation. KCS challenges traditional knowledge management approaches, but addresses many of the struggles

that knowledge support professionals face on a daily basis, and delivers measurable results.




Facilitated by: Paul Jay, Knowledge ManagementSpecialist, Director, Best Practice

Establishment Pty Ltd;

Aprill Allen, Knowledge Bird, Dev Logic

Workshop EMaking it real: Knowledge Centred Support (KCS)

introduction and overview

POST-CONGRESS WORKSHOPS Afternoon: Thursday, 25 July 2013

What is a conversational event?

his congress will follow an interactive conversational format. Each speaker will present a case study for 25

minutes and conclude their presentation with a question to the audience. The remaining 15-20 minutes of eachession will be given to the audience to discuss the speakers talk and the question at their tables before goingnto a traditional Q&A.

his conversational format is intended to create an informal, relaxed atmosphere in which you, the conferencearticipants, can get to know each other, learn from each other and build relationships.

#kmaus

Remember to tweet - over the past three years KM Australia has become one of the most tweeted

KM events in the Asia-Pacic


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Phone: +61 1300 550 662

Fax: Send the completed registration form to +61 1300 550 663

email: [email protected]

Web: www.arkgroupaustralia.com.au

Post: Send the completed registration form to Ark Group Australia Pt Ltd,

Main level, 83 Walker Street, North Sdne, NSW 2060

sponsor and exhibit at

M Australia, contact

e Sponsorship Manager

one 1300 550 662 or email

[email protected]

SO-WEB

Bookings can be submitted at any stage prior to the1.event, subject to availability. A limited allocation is being

held and booking early is therefore recommended. Inthe event of the booking not being accepted by ArkGroup Australia the total amount will be refunded.Payment must be received in full prior to the course.2.

All speakers are correct at the time of printing, but are3.subject to variation without notice.If the delegate cancels after the booking has been4.accepted, the delegate will be liable to the following

cancellation charges:Cancellations notified over 45 days prior to the eventwill not incur a cancellation fee.In the event of a cancellation being between 45 and30 days prior to the event, a 20% cancellation feewill be charged.

For cancellations received less than 30 days prior tothe event, the full delegate rate must be paid and no

refunds will be available.All bookings submitted by e-mail, fax, or over the5.telephone are subject to these booking conditions.All cancellations must be received in writing.6.

Ark Group Australia will not be held liable for7.circumstances beyond their control which lead to thecancellation or variation of the programme.All bookings, whether Australian or overseas will be8.

charged Australian GST at the prevailing rate at thetime of booking.Delegates are responsible for their own travel,9.accommodation and visa requirements.

We occasionally allow reputable companies to mail details of products we feel may be of interest.

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environment there are only

15 spots available for

each workshop.

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Half Day Post-Congress Workshops

Workshop A $695 + GST = $764.50

Workshop B $695 + GST = $764.50

Workshop C $695 + GST = $764.50

Workshop D $695 + GST = $764.50

Workshop E $695 + GST = $764.50

Workshop F $695 + GST = $764.50

Congress

Standard

Early Bird (exp: 29/06/13)

Member (exp: 29/06/13)

The member discount is available to members

from our supporting organisations listed at

www.kmaustralia.com

$1495 + GST = $1644.50

$1445 + GST = $1589.50

$1695 + GST = $1864.50

EVENT VENUE DETAILS

cfr/e vu

Crstal Palace, Luna Park

1 Olmpic Drive

Milsons Point NSW 2061

Ph: 02 9033 7540

www.crstalpalacesdne.com

Wrkp vuHarbour ViewHotel North Sydney17 Blue Street,North Sydney NSW2060 AustraliaT: +61 2 9955 0499

Toll Free: 1300 785 453

Preferential accommodation rates are available at the Vibe

5 WAyS TO BOOK yOUR PLACE AT KM AUSTRALIA

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km australia congress: an academy of knowledge management and content

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