kmaus10 day two july 2010

#KMAUS10 – Day Two – July 22 2010

KerrieAnne8:07pm via HootSuite

@p0lygl0tt #kmaus10 - we use Confluence for Wikis & for KM collaboration for our key R&D global R&D projects -gr8 review meeting last Monday

KerrieAnne8:05pm via HootSuite

my latest SlideShare upload : #KMAUS10 Day One July 2010 Tweets on Slideshare : http://slidesha.re/cxBzlj - thks to those tweeting !

miladyred7:39pm via Seesmic Web

Much appreciated RT @lukegrange: @corza to you too for running the great interactive sessions with @Michellelamb #KMaus10

lukegrange7:22pm via Twitterrific

@corza to you too for running the great interactive sessions with @Michellelamb #KMaus10

gaurisalokhe7:21pm via TweetDeck

So tru RT @lukegrange Trust yr employees w/ Social media. Have a policy 2 guide them but the community wil inevitably police itself #kmaus10

gaurisalokhe7:20pm via TweetDeck

RT @davidjeade: RT @kdelarue: My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10

BlueDoors7:08pm via TweetDeck

@Stonebridgesys really? Which presentations were good at#kmaus10? Oh and sharepoint is not KM

corza7:07pm via TweetDeck

Congrats to all at #kmaus10. Well done and good luck!

NeridaHart6:39pm via HootSuite

RT @michellelamb: RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with them #KMAus10

davidjeade6:02pm via Twitter for iPhone

http://hootsuite.com/dashboard







http://slidesha.re/cxBzlj



































RT @p0lygl0tt: #kmaus10 connections and people matter more than fiercely maintained content libraries

hwakelam5:58pm via TweetDeck

@Metaphorage ritualised dissent - love it - want to know more!#kmaus10

Stonebridgesys5:56pm via TweetDeck

Congratulations to the lucky winner of an iPod touch from StoneBridge systems at #kmaus10

Stonebridgesys5:55pm via TweetDeck

That's #kmaus10 for another year. Numbers were down but some quality presentations.

davidjeade5:52pm via dabr

RT @kdelarue: My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10

davidjeade5:51pm via TweetDeck

RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10

davidjeade5:43pm via web

Well done Shaun! RT @miladyred Great presentation from Shaun Kindleysides, really well done. #kmaus10

roanyong5:39pm via TweetDeck

RT @davidjeade: RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10

kdelarue5:35pm via dabr

... And thanks to the Twitter audience for listening, responding and retweeting #kmaus10!

helmitch5:34pm via Mobile Web

Thanks @michellelamb and @corza for getting us thinking and interacting together. #kmaus10


Now wrapping up at #kmaus10. I really think that this was the best kmaus I've been to (and I've been to a few!) Thanks Ark - fyi @meretajma

awmitchell5:31pm via web

Thanks again to all the tweeps sharing the KM love from#kmaus10. I really appreciate your efforts.

metaphorage5:30pm via Twitter for iPhone

So that's about all folks for #KMaus10 Hope you have enjoyed the many tweets and dialogue as much as we enjoyed participating.

















































#KMaus10 winding up with many people still heavy engaged in dialogue, despite being 5.30, compliments to Cory and Michelle.


Michelle Lamb & Cory Banks #KMaus10 facilitating rich discussion around benefits of "Yes and" over "Yes but" feedback

davidjeade5:26pm via TweetDeck

RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10

melinachan5:17pm via dabr

RT @kdelarue: Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives > Strategy > Technology. #kmaus10

DavidGurteen4:58pm via TweetDeck

KM Australia tweets - #kmaus10 http://bit.ly/aE5hlu #KM

roanyong4:54pm via web

I agree with you. @kdelarue, Participatory culture; fail fast, fail cheap & learn. @snowded talk abt this in Singapore last week.#kmaus10

boffin664:46pm via web

thanks all #kmaus10 for keeping us up to date with what sounded like a fab conference

roanyong4:46pm via dabr

RT @kdelarue: Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives > Strategy > Technology. #kmaus10

roanyong4:43pm via HootSuite

RT @michellelamb: RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with them #KMAus10

DeltaKnowledge4:25pm via TweetDeck

Gleeson & Mitchell #KMaus10 Never lose sight of your objectives.

meretajma4:24pm via Echofon

Forensic accountants early adopters of communities of interest within CPA-nice analogy of a house for the project by @helmitch#KMAus10


















http://bit.ly/aE5hlu



























Mitchell #KMaus10 Once the spaces & ideas were explored, solutions evolved to new forms. This was driven by shutting down old systems


Now building new integrated social platform on Telligent#kmaus10

michellelamb4:22pm via HootSuite

RT @kdelarue: (55% of CPA Aus members are under 40 years old.) #kmaus10


#kmaus10 #CPA they have allowed evolution to enable the members connecting and collaboration


#kmaus10 #CPA its not about single tools, its about how do you give the community what they need where they are - its not going 2 happen f2f


Transitioning- what is the best way to inspire real change?#KMAus10


Gleeson & Mitchell #KMaus10 New Taligent solution almost ready which will converge many media tools into a central site for CPA members.


Gleeson #kmaus10 While the technologies can be cheap, it is people-intensive. 9pm calls, early morning forum moderation, etc.


RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with them #KMAus10

p0lygl0tt4:18pm via Twitter for iPhone

#kmaus10 Moving away just from 'pilots' to actually embedding things in corporate culture


Facebook, Twitter, LinkedIn & YouTube main CPA member tools; also using Second Life for events. #kmaus10 (Contact @helmitch& team for info)


Gleeson & Mitchell #KMaus10 The team is capturing little stories and Vox Pops which help justify the investment.











































Gleeson & Mitchell #KMaus10 It is easy to coect numbers but what does it mean? How to interpret the impact is difficult.

fi_seal4:17pm via Twitter for iPhone

RT @metaphorage: Gleeson & Mitchell #KMaus10 The Good Practice Guide transformed into a wiki to encourage collaborative development & focus on achievements

DeltaKnowledge4:16pm via Twitterrific

RT @BigDavieB: Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at#KMAus10


Extending reach to where people are (Twitter, facebook) to engage with members and bring them back to conversations at CPA #KMAus10


CPA started out trying lots of things in yr 1, filtered out what worked over yr 2, then developed a focussed startegy in yr 3.#kmaus10


Gleeson & Mitchell #KMaus10 After trials, stopped some pilots, started some others based on the value being delivered/perceived

boffin664:13pm via Twitterrific

RT @BigDavieB: Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at#KMAus10


Gleeson & Mitchell #KMaus10 Turned the wiki off and integrated into new tools (Bravo! Showing it's really about what works, not the tools)


#kmaus10 #CPA people are time poor, how can we do it differently in and across orgs so that people can connect & share stuff?


Gleeson & Mitchell #KMaus10 Three platforms for future strategy. Member communities, platform education, Connect and exchange

BigDavieB4:12pm via Twitterrific





































CPA Australia: Social media are about conversations. They are not just more media for broadcasting. Take note @JuliaGillard#KMAus10


Gleeson & Mitchell #KMaus10 "How do I know thats a real member when online?" CPA Aust


Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives > Strategy > Technology. #kmaus10

meretajma4:11pm via Twitterrific

RT @BigDavieB: CPA Congress in virtual environment inspired by gaming. Why isn't this more commonplace? #KMAus10


Gleeson & Mitchell #KMaus10 Engaging people in a two way conversation generates value.


CPA Congress in virtual environment inspired by gaming. Why isn't this more commonplace? #KMAus10


Gleeson & Mitchell #KMaus10 ROE: Return on Expectation. One size does not fit all - it is about building relationships with members.


Gleeson & Mitchell #KMaus10 "If you build it they will come" doesn't work. But do it cheap and learn from what works and what doesn't


#kmaus10 #CPA ROE return on expectations more approapriate measure for this space than ROI


RT @BigDavieB: Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at#KMAus10 << Good one!


Gleeson & Mitchell #KMaus10 Starting Place: ROI is hard to measure, but ROE (Return On Expectation) is easier.


Gleeson & Mitchell #KMaus10 Starting Place: Helen's team had met a need they hadn't even anticipated. People who could come to CPA Congress








































Gleeson & Mitchell #KMaus10 Starting Place: Lots of networking and interaction in the virtual world. Members from around the world.


Using gaming for learning really exciting for CPA #fb #KMAus10


Gleeson & Mitchell #KMaus10 Blogs worked well, communities were good. Worried about Second Life, but interest level was there


Gleeson & Mitchell #KMaus10 CPA Conference: Forums & blogs basically failed. But Second Life (a bit of fun) got 100 people signup & 50 came


Second life at CPA- make it fun and interactive #KMAus10


CPA congress has over 10 000 attendees all face to face #wow#KMAus10


Yet another pres demonstrating proven business application of complexity approaches, particularly safe-to-fail! #kmaus10 FYI @snowded


Gleeson & Mitchell #KMaus10 Starting Place: CPA Congress was face-to-face only >> Extend online to connect the conference community


Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at #KMAus10


Gleeson & Mitchell #KMaus10 The Good Practice Guide transformed into a wiki to encourage collaborative development & focus on achievements


Gleeson & Mitchell #KMaus10 Starting Place: Special Wiki Space for early adopters and champions (lots of "Yes, AND" conversations)





































miladyred4:01pm via Echofon

RT @meretajma: Failure is good if you do it in a low cost, low risk way #KMAus10

miladyred4:01pm via Twitter for iPhone

RT @metaphorage: Gleeson & Mitchell #KMaus10 It is only as good as the people who use it.


Gleeson & Mitchell #KMaus10 Starting Place: Good Practice Guide turned in to a Wiki


#kmaus10 #CPA transferred member generated content into a wiki environment


Words of CPA members echo those of other orgs in different domains. This is great, relevant & not industry specific #KMAus10


Gleeson & Mitchell #KMaus10 It is only as good as the people who use it.


@helmitch Listening to members again at #kmaus10 Anyone would think its important!


Gleeson & Mitchell #KMaus10 Connect the people who want to do it with the senior stakeholders who want to support good things to happen


Failure is good if you do it in a low cost, low risk way #KMAus10


#kmaus10 #CPA fail fast fail cheap and learn, iterative is good - a thread that has been bought up thru the best presos over the last 2 days


RT @DeltaKnowledge: CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a Proj sponsor like Tony??


Gleeson & Mitchell #KMaus10 Start by understanding the members, then make these happen using iterative thinking and quick wins












































#kmaus10 #CPA it is a good story about connecting with geographically dispersed people


CPA taking an exciting and excited approach to knowledge sharing #KMAus10


#kmaus10 #CPA they began their journey by understanding the needs of the members - what do they want to connect and share about


Gleeson & Mitchell #KMaus10 Moved from just try stuff to analysing to more structured approach: People, Objectives, Strategy, Technology

zaana3:56pm via web

if any1's curious to find out a little more of what i do...follow along#kmaus10 my boss @helmitch is currently presenting our story :)


CPA Aust #kmaus10 POST framework 1) People, 2) Objectives, 3) Strategy & 4) Technology last << Don't get the order wrong!


#kmaus10 #CPA its not about the technology, using the four step approach called POST to ensure its about the people first

meretajma3:55pm via TweetDeck

RT @DeltaKnowledge: CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a Proj sponsor like Tony??


Quote from OECD, 2006: ... moving globally from a vertical command & control to a horizontal conection & collaboration model. #kmaus10


CPA Aust #kmaus10 Focus on a 3yr iterative development to find what works and where the balance and value lies.


CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a Proj sponsor like Tony??








































Gleeson & Mitchell #KMaus10 Enabling a knowledge network through connecting people (in novel ways). Starting with Second Life...


CPA Aust #kmaus10 Focused on innovated exchange of knowledge >> Enabling a Knowledge Network. It's all about connecting members


RT @DeltaKnowledge: Christine Burton -awesome at #kmaus10love her easy going style as she presents such powerful programs & results. Bravo.


Tony Gleeson & Helen Mitchell CPA AUS #KMaus10 Connecting people with knowledge. Social media for learning, communities & collaboration


CPA Australia: if it wasn't face to face, it didn't happen #KMAus10


Christine Burton was awesome at #kmaus10 I love her easy going style as she presents such powerful programs & results. Bravo.


#kmaus10 Helen Mitchell from CPA Aus another great member of the KMRt in victoria, they are going great stuff looking forwrd to preso

KMeducation3:40pm via web

Follow KMaustralia day 2 #KMaus10

miladyred3:22pm via TweetDeck

RT @DeltaKnowledge: Christine Burton #kmaus10 Testing is not just about refining the design but getting stakeholder and mgt buy-in (not 2 mention developers)

boffin663:21pm via TweetDeck

RT @DeltaKnowledge: Christine Burton #kmaus10 Testing is not just about refining the design but getting stakeholder and mgt buy-in (not 2 mention developers)

miladyred3:10pm via Seesmic for iPhone

#kmaus10 great couple of days, shame I have to dash. See some of you at workshop d tomorrow. Thanks to the team from ark






































Christine Burton #kmaus10 mentioned Gerry McGovern about design priciples and philosophy http://bit.ly/IarxZ


RT @DeltaKnowledge: Christine Burton #kmaus10 recommend again & again & again: Build an interface, put it in a lab and let people play...


great process RT @miladyred: Amazing collaborative approach which seems to be paying off all over the place #kmaus10


RT @DeltaKnowledge: RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10


Christine Burton #kmaus10 Provide a compelling experience (walk through) on a current topic and your testers will grow by word-of-mouth.

DeltaKnowledge2:57pm via Seesmic Web

RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10


#kmaus10 Christine Burton of NAB now gets emails saying "can I come and have a look at your office wall?"


Christine Burton #kmaus10 "Fail early and fail safe" Man! How much $$$$ in design stuffups has Christine saved!


Fail early and fail often as long as there is continuous learning#kmaus10


Amazing collaborative approach which seems to be paying off all over the place #kmaus10


Christine Burton #kmaus10 sketches up on the wall. People walk through process and feedback is put on stickynotes next to each screenshot


Christine Burton #kmaus10 Testing is not just about refining the design but getting stakeholder and mgt buy-in (not 2 mention developers)




http://bit.ly/IarxZ







































kdelarue2:54pm via Tweet Reel

RT @lukegrange: @stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your organisation.http://tweetreel.com/?jc7sp


Christine Burton #kmaus10 I read about these processes & use as best I can, but how lovely to be Christine and doing it properly? Wow.


Christine Burton NAB #KMaus10 Get your helpdesk people involved in the story because they get the feedback from the customer.


Christine Burton #kmaus10 Can only recommend again & again & again: Build an interface, put it in a lab and let people play with it!


Couldn't agree more - Help desk or contact centre staff best people to test a client app if you can't ask the client #kmaus10


Apologies all for the technical difficulties/delays. Hopefully all will be fixed in the break. #KMAus10


Christine Burton NAB #KMaus10 the storyboard provides the sequence of stories and enables visualization and immersion of customer experience


Am having a moment of complete budget envy #kmaus10


Is a great reminder that engaging with your customer/audience creates a sense of ownership as well as a positive response#kmaus10


Christine Burton #kmaus10 Using Balsamiq for quick and easy creation of design drafts. Lets you focus on the processhttp://bit.ly/15ZgO


Christine Burton NAB #KMaus10 Using "Living Lab" to simulate customer experience to analyse design. Use stories to project expectations.






http://tweetreel.com/?jc7sp




























http://bit.ly/15ZgO





Christine stunned by the depth of the positive effect generated by the physical space #kmaus10


Christine Burton NAB #KMaus10 Understand how the characters and build their story into a framework to understand their perspective.


Using physical immersion in a collaborative space as a way of generating ideas and energy #kmaus10


Argh! Comis Sans. I warned @metaphorage he could infect others!! :-) #kmaus10


Christine Burton #kmaus10 Customer Journey Framework scenarios: Need > Learn > Choose > Buy > Setup > Use > Close


Christine Burton NAB #KMaus10 Know your user - understand and develop personas. Design persona different to Marketing. Put into narrative.


Christine Burton #kmaus10 Motivations of individuals is FAR more important than demographics when designing interfaces.


Wondering if yammer type experience related to the fact that this is essentially a service based industry? Hmm food for thought#kmaus10


Christine Burton #kmaus10 NAB using rapid prototyping model for user(or customer)/centric design.


Christine Burton NAB #KMaus10 now have 2000 active Yamma users, looking to leverage this new behaviour to bring new ideas


Christine Burton #kmaus10 Wow, 2,000+ users on Yammer with no encouragement.






































Christine Burton #kmaus10 Brings a different view seeing Christine's focus on people. Wonder where the service disconnect is??


Christine Burton #KMaus10 Key innovation program on acceleration of efficiency and quality


Like the focus on people, culture and reputation, am interested to see the practical outputs from the philosophy #kmaus10


Christine Burton #kmaus10 So many brands under NAB. Ref to Barbra the Banker and the low opinion Aussies have of bank service in general atm


Christine Burton NAB #KMaus10 Embracing customer knowledge in the design process.


@gthere Didn't get the detail on that. A range of cameras, and interactive whiteboards, mostly. #kmaus10


Christine Burton from Nab on embracing Customer Knowledge#kmaus10 (In a different role now)

gthere2:26pm via Seesmic Web

RT @miladyred: Such an important part about recognising contribution - people can become dispirited very quickly shouting into a void #kmaus10


Renault's "EuroMed Jam" - a great example of getting staff directly engaged in innovation, problem-solving and change! #kmaus10

markjburnard2:22pm via TweetDeck

Online brainstorming - participants must be directed to comment on other ideas, not just post their own. #kmaus10


Top 5 Tweeters #kmaus10 @DeltaKnowledge @miladyred@meretajma @helmitch @michellelambhttp://www.beintheroom.com/kmaus10/

lukegrange2:20pm via TweetDeck

RT @DeltaKnowledge: Jean-Marc David #KMaus10Public/transparent tracking of ideas through to final innovation to encourage through kudos. 50M Euros saved!!!













































@BigDavieB Look up "Cynefin" on Wikipedia, and see Dave Snowden's work at http://cognitive-edge.com/ #kmaus10


Caucescau dictatorship - an ad that would have been a disaster in Romania was pulled. #kmaus10


Jean-Marc David #KMaus10 Now looking at having Jams with 3rd party suppliers and partners.

corza2:18pm via TweetDeck

@michellelamb What on earth was that? I'm surprised your head didn't explode! #kmaus10


Jean-Marc David #KMaus10 Good lessons learnt from Euromed Jam (brainstorming & Innovation event). Accept Criticisms during the event.


There are people who like them without being patriotic? RT @jessicacarlin French cars... My husband would be jealous ;-D#kmaus10


Such an important part about recognising contribution - people can become dispirited very quickly shouting into a void #kmaus10


RT @slmader: Live a Life Worth Copying http://bit.ly/cKQEc4(echoing @stangarfields comments at #kmaus10)


Jean-Marc David #KMaus10 Focus on Participative Innovation. Emoyee ideas online. Visualizing status of idea and where in the process


#kmaus10 Thinks Renault's Employee Ideas Online is a fantastic idea which very much resonates with Continuous Improvement and ISO!


Jean-Marc David #KMaus10 Public/transparent tracking of ideas through to final innovation to encourage through kudos. 50M Euros saved!!!





http://cognitive-edge.com/

























http://bit.ly/cKQEc4














#kmaus10 employees ideas on line - making employees ideas transparent where they are at in the process

gthere2:08pm via TweetDeck

RT @DeltaKnowledge: @p0lygl0tt We did #kmaus10


RT @miladyred @BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10

SAF_SUTTON2:08pm via twitterfeed

WITH RT @DeltaKnowledge2010Jean-Marc David #KMaus1090% have shown value fro musing video, including flexible cameras to show car part...


Finding out what works in personal use of social networks and applying those benefits in a business context #kmaus10


#kmaus10 participative innovation, some interesting ideas tried about employee ideas but low reuse of ideas


@p0lygl0tt We did #kmaus10


Jean-Marc David #KMaus10 Reault know people are using Facebook, etc to social n/w so they are looking to bring it inside the firewall


#kmaus10 Who ended up choosing Confluence over, let's say, SharePoint?


Video conferencing facilitates collaboration by allowing drawings & visual aids to overcome language barriers #KMAus10


Jean-Marc David #KMaus10 Experiments with team spaces& eRoom. Was adopted faster than experimented- proliferation becoming an issue


True RT @kdelarue: This session is a good reminder that comms tools (vid conf) are also K sharing/collaborative tools, not just IT. #kmaus10










































meretajma2:02pm via web

@DeltaKnowledge a musing video could be a useful tool too- lets you know what people are thinking :P #KMAus10


This session is a good reminder that comms tools (vid conf) are also K sharing/collaborative tools, not just IT. #kmaus10


Jean-Marc David #KMaus10 Video is critical for understanding if the person understood me or not - especially in different languages


Any speakers that haven't had their twitter handles referenced in#KMAus10 stream let me know- people want to praise you!!


Jean-Marc David #KMaus10 90% have shown value fro musing video, including flexible cameras to show car parts, details being discussed, etc.

jessicacarlin2:00pm via Mobile Web

Chat is good full stop #kmaus10


Jean-Marc David #KMaus10 Experimenting with variour video tos as an alternative to face to face meetings. For 90% of users adds value.


#kmaus10 using video for team meetings. Internationally-based. Useful for showing how technical things work.


Renault: courses on working with other nationalities in countries where they have offices- e.g of breaking down cultural barriers#KMAus10

p0lygl0tt1:59pm via Seesmic Web

RT @miladyred: @BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10


@DeltaKnowledge ... wouldn't want to be framed, either... :-)#kmaus10









































#kmaus10 Renault measure the participation ratio of those people who they want to use the tools for collaboration.


@BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10


Jean-Marc David #KMaus10 Chat can be an effective professional tool. Brings reactivity and awareness.


Jean-Marc David from Renault: "I don't care about Microsoft; I care about the integration". #KMAus10


Jean-Marc David #KMaus10 Unified Comms is key to allowing people to move from one Media to another. Communicate for best effect. #MS

explodedlibrary1:56pm via Twitter for iPhone

RT @metaphorage: Jean-Marc David #KMaus10 justified systems based on reduced travel costs, but ultimately did not. But when reduced travel costs, tool use up


RT @DeltaKnowledge: Jean-Marc David #KMaus10 Timing so important. Proj Value = drop in travel costs. Same time Renault moved to international teams. DOH!

corza1:55pm via Mobile Web

RT @helmitch: #kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple, obvious and true.


Econf - recognised value but slow adoption, create a driver to encourage adoption #kmaus10

meretajma1:53pm via Twitterrific

RT @BigDavieB: Renault best practice for collaborative engineering: build a network around "geeks" (AKA Window Persons or ambassadors) #KMAus10


Didn't realise how big Renault actually is. 4th largest car manufacturer globally, major partner in Nissan relationship.#kmaus10

meretajma1:53pm via Seesmic Web

RT @miladyred: Indeed RT @helmitch: #kmaus10 I'm loving the international flavour and experience of the various speakers. Similar themes, diverse cultures.












































Jean-Marc David #KMaus10 44,000 users (c2009), but adoption slower than expected.


Jean-Marc David #KMaus10 important to understand the details of who and how the systems are being used.


#kmaus10 I'm loving the international flavour and experience of the various speakers. Similar themes, diverse cultures.


@helmitch Window Person? I wouldn't want to be a pane :-)#kmaus10

ConfluenceGuru1:49pm via Tweetie for Mac

RT @p0lygl0tt: #kmaus10 wonders who else is using Confluence for wikis and KM in general


Jean-Marc David #KMaus10 Find a "Window" Person to be ambassador for each project then surround with a network of Geeks > Ease Change Mgt.


RT @miladyred: Love "window persons", really good descriptor of someone who lets light shine into a project & protects frm elements #kmaus10

corza1:48pm via foursquare

Back to #kmaus10 after some lunch time sense making (@ Crystal Palace Ball Room) http://4sq.com/chL14t


Jean-Marc David #KMaus10 Training programs for people collaborating across national boundaries/cultural boundaries << Wise


lol i am sure we would not have trouble finding a new home for him RT @awmitchell: @michellelamb That is not my dog.#kmaus10


Love the phrase "window persons", really good descriptor of someone who lets light shine into a project but protects from elements #kmaus10





























http://4sq.com/chL14t














Jean-Marc David #KMaus10 Very strong focus on using new IT tools to directly impact the effectiveness of the engineering division


Jean-Marc David #KMaus10 Focus areas: virtual teams, knowledge sharing, decision making & decision deployment.


Jean-Marc David #KMaus10 "improve responsiveness and efficiency of global engineering teams by taking advantage of new IS-IT collab tools


Perfect choice for the post lunch speaker, Jean-Marc David from Renault engendering much concentration from the audience#kmaus10


Seems the ladies here are having trouble concentrating on the content :-) #kmaus10 #TallHandsomeFrenchGuyInTheRoom


J'aime déjà la presentation de Jean-Marc David. His classic French accent & expressions make me nostalgic #KMAus10


Jean-Marc David #KMaus10 very international due to mergers & acquisitions. Lots of international collaboration changing how work together


#kmaus10 Ah ! Ça fait du bien d'entendre l'accent français !


Ahhh, a talk about Collaboration in action! Jean-Marc David, Renault (Why dont we hear more French accents in Australia?)#kmaus10


Jean-Marc David ((Renault) #KMaus10 Coaborative Engineering projects

jessicacarlin1:33pm via Mobile Web

French cars... My husband would be jealous ;-D #kmaus10


On that note, if any of you Gov 2.0 folk want a challenge - try le gouvernement français :P #KMAus10





































Looking forward to Renault presentation. Hope it's the antithesis of my experiences of French collaboration if u can call it that:P#KMAus10

boffin6612:49pm via TweetDeck

RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 People can be overly humble about rating their own skills. Use 360deg to find real K leaders

jograntnz12:38pm via web

Get your big mouth on board, they can be your greatest advocate (and if not, your worst enemy) Shaun Kindleysides #kmaus10


Excellent presentation from Shaun Kindleysides, Newcastle Prts. Wish I had a physique like that! :-) #kmaus10

lukegrange12:28pm via Mobile Web

RT @helmitch: #kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple, obvious and true.

lukegrange12:28pm via Seesmic Web

RT @miladyred: Fascinating insight into maritime rebranding practices - all vessels that have a major incident are renamed#kmaus10. Not just a paint job!

IvetteMeans12:27pm via TweetDeck

RT @DeltaKnowledge: RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10


developing a "change acceptance culture". How? Very slowly. Baby steps. #kmaus10


RT @markjburnard: Story + image + data = impact #kmaus10


RT @markjburnard: Story + image + data = impact #kmaus10


Pasha Bulker became The Drake. It is industry standard to change ship names after something goes wrong! #KMAus10










































Story + image + data = impact #kmaus10


Great presentation from Shaun Kindleysides, really well done.#kmaus10


Pasha Bulker wasnt pulled out by other boats. They used sea anchors way out to sea and the ship winched itself off the sand.#kmaus10


About 200 people collaborated on resolving the incident without the ship breaking up. They did a really, really good job. #kmaus10


#kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple, obvious and true.

LexBartlett12:21pm via UberTwitter

RT @kdelarue: #kmaus10 Important point - the validation stage adds a level of peer assessment to the self-assessment.

LexBartlett12:20pm via UberTwitter

RT @meretajma: Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a desktop #KMAus10

miladyred12:20pm via Twitter for iPhone

RT @metaphorage: Shaun Kindleysides #KMaus10 you cannot deliver a quality outcome without understanding the problem.


Getting a run down of the Pasha Bulker ship grounding emergency at #kmaus10


Shaun Kindleysides #KMaus10 you cannot deliver a quality outcome without understanding the problem.


Shaun Kindleysides #KMaus10 Buried Treasures, be aware of them and the risks they hold. What happens if lost?


Shaun Kindleysides #kmaus10 #1 problem: Uncertainty if ALL information is available.










































#kmaus10 Discovering and rediscovering corporate knowledge is akin to unearthing buried treasures


Top issue in survey re information problems really highlights how important trust is in managing information, all about people#kmaus10


U can't improve what u can't measure, says Shaun. I learned in uni physics if u can't measure it, u r talking bullshit #KMAus10


Shaun Kindleysides #KMaus10 "Survey says" reverse importance: lost info, too many places, not latest version, delays, all info available?

meretajma12:14pm via Seesmic Web

RT @miladyred: Love the mental image of a "rogue records system" #kmaus10 Hanging around street corners, eyes moving shiftily, waiting for a random file


It may be seen as 'old hat', but presentations today are showing how valuable surveys can be in identifying issues #KMAus10

DeltaKnowledge12:13pm via Seesmic Web

RT @miladyred: Love the mental image of a "rogue records system" #kmaus10 Hanging around street corners, eyes moving shiftily, waiting for a random file


Love the mental image of a "rogue records system" #kmaus10Hanging around street corners, eyes moving shiftily, waiting for a random file


Shaun Kindleysides #KMaus10 clear and simple goals makes everyone job easier. Simplify the complex to reap benefits.


Questioners can't pick up on subtle messages that leas to hidden gems. #kmaus10 << create ambient awareness through listening posts.


@DeltaKnowledge nice shouting there ;) #KMAus10





































explodedlibraryLocale 12:09pm via Twitter for iPhone

Good point about questionnaires only being a supplement to face to face feedback #kmaus10


Discussion about survey tools really ties back into - what is your purpose? Use the tool set that is fit for purpose and supplement#kmaus10


#kmaus10 You can't improve what you can't measure


Shaun Kindleysides - Newcastle Ports #kmaus10 THERE IS NO SUBSTITUTE FOR TALKING TO PEOPLE!!

meretajma12:08pm via Tweet Reel



Shaun Kindleysides #KMaus10 How do we collect the answers? Understand the needs and interact. Complement surveys with Face to Face.


#kmaus10 Survey tools need to be a supplement only to face-to-face interviews for information gathering.


Shaun Kindleysides #KMaus10 the WIIFM factor requires you to understand needs and interact with them. Know your environment & capabilities


When gathering requirements, talk to people from all origins of merged companies, says Shaun Kindleysides at #KMAus10


RT @lukegrange: Get involvement from individuals who have influence beyond their authority #kmaus10


Shaun Kindleysides #KMaus10 What do we have to ask these people? What impact does it have on current and future projects?

meretajma12:03pm via HootSuite



http://twitter.com/explodedlibrary/status/19218785397






































RT @michellelamb: #kmaus10 use bob the bigmouth from level 3 to help you and spread the love vs them undermining you later


#kmaus10 good points here about the power of influencers. Get them onside early, they'll help your message later.


Get involvement from individuals who have influence beyond their authority #kmaus10


The self promoter may have hidden benefits - if you never talk to them, how do you know? #kmaus10 Personal bias prevents us connecting


#kmaus10 use bob the bigmouth from level 3 to help you and spread the love vs them undermining you later


Shaun Kindleysides #KMaus10 know who to ask, eg historical & heritage information. Look for "Bob the big mouth" and engage them!


Shaun Kindleysides - Newcastle Ports #kmaus10 Get out & talk 2 people. Listen 2 stories. You will find hidden gems when you cover the bases


@michellelamb I'll pass on the request for next year :P #KMAus10


#kmaus10 was that under ports or underpants?


Oh hell yeah! RT @michellelamb: #kmaus10 how many here recon they should have a massage chair, my neck and shoulders are very stiff :s


Shaun Kindleysides (Newcastle Port Corporation) #KMaus10Understand the problem you are trying to resolve before you attempt to answer it.


#kmaus10 how many here recon they should have a massage chair, my neck and shoulders are very stiff :s






































DeltaKnowledge11:58am via TweetDeck

IT KMrs feeling the love here at #kmaus10 - remember they support you... and can change your password unexpectedly (via @miladyred)

helmitch11:58am via Mobile Web

#kmaus10 reinforcing the need for clear, simple, communicable goals. A theme here from Stan's talk earlier.

michellelamb11:58am via HootSuite

#kmaus10 our speaker Shaun is warming up now, humour and candid points about IT he can, he is :)


RT @meretajma: Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a desktop #KMAus10

p0lygl0tt11:57am via Twitter for iPhone

#kmaus10 Shaun K - IT people are people too (only just) :-p

miladyred11:57am via Seesmic Web

IT KMrs feeling the love here at #kmaus10 - remember they support you... and can change your password unexpectedly

meretajma11:57am via web

Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a desktop #KMAus10


gr& re Stan point iterations #kmaus10 love Cult of Donehttp://bit.ly/13OE1w via @hwakelam

gmountain11:56am via TweetDeck

#kmaus10 IT people have feeling to.


Shaun Kindleysides - Newcastle Ports #kmaus10 How do you determine success of a KM project. It's not you, it's the customers!


Shaun Kindleysides - Newcastle Ports #kmaus10 The problem with good Records Mgt is the rest of the staff don't see it as part of their role

meretajma11:54am via Seesmic Web



























http://bit.ly/13OE1w













RT @miladyred: Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg feedback creates clear pictures #kmaus10


Always great to see a sponsor put forward a real case study presentation- a great story gets better response than product plug#KMAus10


#kmaus10 Naval Pilots are a great metaphor for using external deep knowledge experts to guide projects through choppy waters.


Shaun Kindleysides - Newcastle Ports #kmaus10 Pic showing a Pilot being dropped on a ship to steer it in to port.

johnw3lls11:51am via Seesmic Web

RT @miladyred: Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg feedback creates clear pictures #kmaus10

BigDavieB11:51am via Twitterrific

It is great that each of the speakers seems to build on the concepts delivered by previous speakers #KMAus10


#kmaus10 Really enjoyed Shar Reilly , Sustainability Victoria's presentation on expert location. Great conversation in the room.


Shar Reilly Sustainabity Victoria #KMaus10 Good answer to methodology questions. Nice to see form of peer review involved.


@lukegrange #kmaus10 University IBL programs should teach the host companies how to do this. Greater chance of permanent pos for students

kdelarue11:41am via dabr

#kmaus10 Important point - the validation stage adds a level of peer assessment to the self-assessment.


Survey staff during probation. Find out what they know or don't know. Then tap into that knowledge & help fill any gaps#KMAus10


#kmaus10 thought-provoking talk by Sha - different angle on 'who do you ask' and uncovering expertise






































DeltaKnowledge11:40am via Seesmic Web

RT @miladyred: Love hearing how Sustainability Victoria is sharing knowledge with and from their stakeholders externally as well as internally #kmaus10

DeltaKnowledge11:39am via Tweet Reel


lukegrange11:39am via TweetDeck

Survey staff on extended competency during their probation period in the company. Could be invaluable early on in their employment #kmaus10

roanyong11:39am via web

I wish I were in #kmaus10. If you are going to KM Singapore 10, I'd love to exchange ideas with you in Singapore. Do contact me. Thanks.


.. and Tribalytic is a wild-card in this deck, with a lot to offer (fyi @TimBull) #kmaus10


#kmaus10 building lessons learned and sharing of these into the way they work. Encourage knowledge sharing for the better of all.

DeltaKnowledgeLocale 11:36am via TweetDeck

Shar Reilly Sustainabity Victoria #KMaus10 Nice to see them looking to make this a live system. Maint Profiles key to users trusting system


#kmaus10 Sha Reilly - Building live expert mapping in as an integral part of project management life cycle


@meretajma filter out those that don't meet this shared vision = kicking out deviants -> may lead to group think. #kmaus10


Sust Vic- looking to promote experts as Practice leaders & introducing masterclass on renewable topics to transfer the knowledge #KMAus10


#kmaus10 nominate practice leaders in their knowledge domains to focus on sharing the knowledge + development of team


























http://twitter.com/DeltaKnowledge/status/19216621643
















#kmaus10 To me, the knowledge-based approach to K audit needs to be supported by the question-based approach, eg Lend-Lease's ikonnect...


I shared ur view. That's why we need dialogue @kdelarueKnowledge mapping - Good results, but subject to self-assessment errors. #kmaus10

DeltaKnowledge11:33am via dabr

RT @kdelarue: #kmaus10 Knowledge mapping - graphic representation of results of a knowledge audit. Good results, but subject to self-assessment errors.


@roanyong good point. Sha just mentioned that the groups will soon filter out those that don't meet this shared vision #KMAus10


#kmaus10 Knowledge mapping - graphic representation of results of a knowledge audit. Good results, but subject to self-assessment errors.

metaphorage11:30am via Twitter for iPhone

Sha Reilly #KMaus10 survey data is not an exact science, data inconsistencies will become apparent over time (under & overstated expertise)

oscartr11:30am via TweetDeck

RT @renailemay: APRA dumps ColdFusion for Sharepoint 2010:http://bit.ly/bVFlDt ARPA Australian Prudential Regulatory Authority #kmaus10


I agree, as long as these experts have shared understanding. @meretajma: Identifying key knowledge experts helps with risk.#kmaus10


Sha Reilly #KMaus10 some lessons: sensitivity to expert tag, clarity of scoping, constructing/communicating the outcomes & validating data


Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg feedback creates clear pictures #kmaus10


























http://bit.ly/bVFlDt














Sha Reilly #KMaus10 range of benefits and lessons from the pilot input to redesign for next phase, eg, people's self grading of expertise


Shar Reilly Sustainabity Victoria #KMaus10 People can be overly humble about rating their own skills. Use 360deg to find real K leaders


Knowledge mapping would be excellent for identifying where ASH's ROCK technique could be needed #KMAus10

explodedlibraryLocale 11:27am via Twitter for iPhone

People are uneasy to put themselves forward as experts in a given field #kmaus10


Love hearing how Sustainability Victoria is sharing knowledge with and from their stakeholders externally as well as internally#kmaus10


Shar Reilly Sustainabity Victoria #KMaus10 People didn't like the tag "Expert"


@paulculmsee dialogue mapping is good. So are rich picture and net map. But getting people to engage in dialogue is not easy. #km | #kmaus10


Identifying key knowledge experts helps with risk and stakeholder management #KMAus10


#kmaus10 mature in their thinking and doing some great work, collab btwn KM and HR is great expands the value proposition good story Sha

explodedlibrary11:26am via TweetDeck

RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 Study also showed who were the single people with deep expertise. They leave = big trouble!

Stonebridgesys11:25am via TweetDeck

Hint for those at #kmaus10. Sbsys has offices in Melbourne and Sydney.


Shar Reilly Sustainabity Victoria #KMaus10 Benefits: Not only workforce planning, but also Risk Mgt & Stakeholder engagement.








































Sha Reilly #KMaus10 beware the "single supplier vulnerability" - heavy reliance on one expert for advice- identify & build succession plan


Mapping exercise identified knowledge gaps within Sustainability Vic- can now work on plugging these #KMAus10


#kmaus10 identify knowledge risk when there is only 1 person in org with deep knowledge in a critical area


Great way of identifying who are critical people, who does the org need to encourage to share their knowledge #kmaus10 minimise risk


Shar Reilly Sustainabity Victoria #KMaus10 Study also showed who were the single people with deep expertise. They leave = big trouble!

meretajma11:23am via TweetDeck

RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 Mapping has led to research into a whole new field using existing staff << nice.


Shar Reilly Sustainabity Victoria #KMaus10 Mapping has led to research into a whole new field using existing staff << nice.


#kmaus10 this feeds into succession planning, professional development, recruiting project teams, etc

miladyred11:21am via web

RT @roanyong: To know our experts, give them a complex problem to solve. RT @Metaphorage How do you know who your experts are? #kmaus10


Shar Reilly Sustainabity Victoria #KMaus10 It also allows gaps to show: Who needs to be trained/duplicated? Who is not connected well?


To know our experts, give them a complex problem to solve. RT @Metaphorage How do you know who your experts are?#kmaus10







































great watercooler moment identifying deep knowledge within an organisation by Sha Reilly at #KMAus10


#kmaus10 And through this mapping, can see where the knowledge gaps are. Important stuff.


Shar Reilly Sustainabity Victoria #KMaus10 It shows where to go for help to conquer new opportunities


Strategic knowledge mapping, based on survey, results in visual form, which which was effective for showing strengths and weakness #kmaus10


Shar Reilly Sustainabity Victoria #KMaus10 Nice simple survey >> network map of expertise in the organisation. Great knowledge @ cheap price


#kmaus10 expertise/knowledge mapping at Sustainability Vic - understand where the deep knowledge is collectively


Sha Reilly #KMaus10 pilot study on renewable energy, initial network analysis of respondants showed who were experts on what topic.


#kmaus10 Second mention of SurveyMonkey thus far

DeltaKnowledge11:18am via dabr

RT @kdelarue: Eg, if somebody is *really* going to leak company info, it will be by email or on paper, *not* on the company blog!#kmaus10


Shar Reilly Sustainabity Victoria #KMaus10 Can we really leave knowledge transfer opportunities to chance meetings in our organisation?


#kmaus10 they did a pilot with Roberto Evangalisto from 3 M


Sha Reilly Sustainabity Victoria #KMaus10 looking for inputs to research for a knowledge paper in HBR







































LexBartlett11:15am via UberTwitter

RT @metaphorage: Shar Reilly Sustainabity Victoria #KMaus10How do you know who your experts are? Why us this important?


Shar Reilly Sustainabity Victoria #KMaus10 How do you know who your experts are? Why us this important?


#kmaus10 Sha Reilly from Sus Vic a great #KMRt member in Victoria


RT @kdelarue: Some themes emerging - do it now, give people what they want now, simplify, just use the tools you need.#kmaus10


RT @meretajma: smaller teams, spend time doing, not meeting and be flexible and concise in comms #KMAus10


#kmaus10 the importance of serendipitous conversations - this is a theme this morning.


RT @meretajma: Robust KM more important than ever in heavily regulated industries #KMAus10


RT @helmitch: #kmaus10 beware of too many meetings - what are the deliverables, value and outcomes?

failology11:10am via API

RT @LexBartlett RT @helmitch: #kmaus10 try things out, if it doesn't wk 4 you, U know! & try something else. <- Where's the <3?

ALIANational11:10am via TweetDeck

Conference following this week #ALIAAccess #ALIAioc #KMAus10#mlib11 #ifla2010


RT @helmitch: #kmaus10 try things out, if it doesn't work for you, you know! And try something else.


RT @DeltaKnowledge: Stan Garfield #kmaus10 When dealing with online infractions, keep trust & respect at the forefront when managing issue




















































RT @jograntnz: Stan Garfield, "Pay It Forward", share it and it will come back #kmaus10


RT @jograntnz: re social media, let go of control and the fear and trust people! #kmaus10

FergusHogarth11:06am via web

lovin this free wi fi at KM Aust, great session from Stan Garfield too #kmaus10


Really enjoying #kmaus10 most of the presentations have been great and only a couple of filler sessions -the opposite from some conferences


@stangarfield recommends book: Authentic Leadership#kmaus10

lukegrange10:52am via Tweet Reel

@stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your organisation.http://tweetreel.com/?jc7sp

jograntnz10:40am via web

Enjoying the challenges Arthur Shelley is laying down, meet new people, network, what am I going to change? #kmaus10


re social media, let go of control and the fear and trust people!#kmaus10

hkotadia10:37am via TweetDeck

RT @DeltaKnowledge: Hi @KeAnne #KM Try following #kmaus10today for some fantastic KM notes from KM Australia conference.


Stan Garfield, "Pay It Forward", share it and it will come back#kmaus10









































#kmaus10 if you are a team of one with KM find others in the org who are interested and join external comms and buidl from there


Hi @KeAnne #KM Try following #kmaus10 today for some fantastic KM notes from KM Australia conference.


#kmaus10 Delloite using a tool used brainstorm for ideas, his take on this is how do you then take the good ones and do something with them!


#kmaus10 you can survey what is the most important info we need in the org to establish what we need to collect vs the squirrel approach

explodedlibrary10:28am via dabr

RT @kdelarue: Tool for all meeting rooms: "taxi-meter" showing combined salaries per second of the people in the room. Cf value of meeting. #kmaus10


Stan Garfield #kmaus10 When dealing with online infractions, keep trust & respect at the forefront when managing issue


Tool for all meeting rooms: "taxi-meter" showing combined salaries per second of the people in the room. Cf value of meeting. #kmaus10


Stan Garfield #kmaus10 Stan is so humble for a guy who has such a depth of knowledge in this field.


#kmaus10 try things out, if it doesn't work for you, you know! And try something else.



meretajma10:25am via Twitter for iPhone

RT @metaphorage: Stan Garfield #KMaus10 list of 13 things you can do right now (don't you wish you were here now).








































Stan Garfield #kmaus10 Send people a note to say you used their content. It will encourage them to contribute more. << Great idea!

meretajma10:23am via LinkedIn

having a blast at #KMAus10. Getting great insights on KM and collaboration and identifying def synergies between both my worlds atm.


Stan Garfield #kmaus10 Check out KMers.org for tracking online conversations of the group.

llocklee10:23am via Twitter for iPhone

#kmaus10 meet less but deliver more? sound a great challenge....Stan Garfield


Stan Garfield #KMaus10 list of 13 things you can do right now (don't you wish you were here now).


Great list of practical things you can try right now from Stan Garfield. Looking forward to putting some of those into action#kmaus10


#kmaus10 What are you going to do this week, apart from meetings? Meetings are NOT a productive deliverable! Let's see a beancounter!


#kmaus10 beware of too many meetings - what are the deliverables, value and outcomes?


Stan Garfield #kmaus10 Tools like Wiki allow us to spend more time doing and less time in meetings updating each other!!




#kmaus10 great insights from @stangarfield - his experience in KM and communities resonates!







































smaller teams, spend time doing, not meeting and be flexible and concise in comms #KMAus10


"Just say yes". "Don't argue". Advice for KM leaders... And parents...? Or children...? #KMAus10


#kmaus10 meet less deliver more, y meet to update when you could do it more effectively on a blog!!


#kmaus10 Meet less; deliver more (Seth Godin: "Tribes")

miladyred10:20am via HootSuite

RT @michellelamb: #kmaus10 just say yes, be responsive ask what they want, dont argue but deliver quickly even if they ask the wrong thing can create good...


#kmaus10 the people who complain the loudest will also applaud loudest when you get it right for them in a positive way


Some themes emerging - do it now, give people what they want now, simplify, just use the tools you need. #kmaus10

corza10:20am via HootSuite

RT @michellelamb: #KMaus10 hey cool, Stan included the Knowledge Bucket on his slide http://knowledgebucket.wik.is/


Stan Garfield #kmaus10 Nice idea how Stan has good books on each preso slide. Happy to see I have many of them.


@stangarfield developed simple guide to KM to address user questions at HP #KMAus10


#kmaus10 just say yes, be responsive ask what they want, dont argue but deliver quickly even if they ask the wrong thing can create good...


How can I help you to do what you want rather than saying no all the time #kmaus10


























http://knowledgebucket.wik.is/
















Stan Garfield #KMaus10 Just say yes, be responsive. Ask members what they want, don't argue, deliver quickly. "how can I help you achieve"


Deliver users what they want- just say yes!! #KMAus10


Stan Garfield #kmaus10 With an emergent tech landscape if a user picks a bad tool it will die anyway. Giving to them communicates value


Eg, if somebody is *really* going to leak company info, it will be by email or on paper, *not* on the company blog! #kmaus10


don't stress so much about control. Users generally police forums and address if things start to get out of hand #KMAus10


Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10


Stan Garfield #KMaus10 we need to help our legal and risk people that the benefits outweigh the risks, also risks often overstated


#KMaus10 hey cool, Stan included the Knowledge Bucket on his slide http://knowledgebucket.wik.is/


Loving the examples of how communities self manage, don't over monitor #kmaus10


#kmaus10 Just say yes; be responsive (Chris Collison: "Learning to Fly")


Stan Garfield #kmaus10 Often allowing the network to police itself is sufficient. Just keep monitoring and encouraging, coaxing.


If I'm going to leak company secrets I'm not going to do it on the company blog or discussion board. Lol #kmaus10























http://knowledgebucket.wik.is/















#kmaus10 the visibility in an online community means that people are accountable; self-policing.


People fear risk of openness - this is actually irrational, thus effectively a phobia. #kmaus10 Response - has this ever happened? Really?


#KMaus10 let go of control, encourage and monitor, set guidelines communicate encourage, its about nurturing


Stan Garfield #kmaus10 IT is worried about people doing stupid things online. Why is online special? Ppl with be stupid with/without tech


#kmaus10 let go of control: encourage + monitor. Go beyond the fear - nothing terrible will happen!


Stan Garfield #KMaus10 let go of control, encourage and monitor. So much more is achievable through "gardening" - caring for the space


#kmaus10 A lot of organisations' fear of social media is unfounded and very few, if any, can show how "social media destroyed their orgs"!


#kmaus10 Let go of control; encourage and monitor (Clay Shirky: "Here Comes Everybody")


#KMaus10 i can answer your Q but if you ask the community you will probably get better answers nurture the garden to a point where it grows


My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10


kdelarue RT @ kdelarue to a German speaker, the hashtag#kmaus10 may look like we are talking about mice>>v. collaborative mice!





































#kmaus10 make sure u network. Pay it forward. Help people to share, plant seeds. It will eventually gain momentum.


Stan Garfield #KMaus10 network, pay it forward. Meet in person as much as possible, share relentlessy & ask others to reciprocate


Q to #KMAus10 attendees: do you campaign for colleagues in other domains to get similar learning opps to what we're getting here?

DeltaKnowledgeLocale 10:11am via TweetDeck

Stan Garfield #kmaus10 Meet in person whenever possible. Great virtual communities leverage off these Face-to-face meetings


#kmaus10 Network; pay it forward (Hubert Saint-Onge: "Leveraging Communities of Practice for Strategic Advantage")


@kdelarue brilliant....made my day #kmaus10 lol.#miceintheknow


Search: by not asking right q's it can take two weeks to find people instead of two seconds...#KMAus10


#kmaus10 ask and answer questions in a community. Stimulate the discussion. Often people find it hard to ask widely.


#KMaus10 work out how to bring the conversations on line so everyone gets the benefit and expands the network and trust across org

explodedlibrary10:08am via Twitterrific

RT @BigDavieB: When you encounter "No Shadow-IT" policy, try using prototypes to accelerate the process & gain support#KMAus10 @StanGarfield


How open do you dare make your community network? Imagine how much benefit you may get from people you have never even heard about? #kmaus10


#KMaus10 prime the pump and ask the answer questions - create an environment where if anyone posts Q there will be an answer










http://twitter.com/DeltaKnowledge/status/19116427792





























miladyred10:08am via TweetDeck

RT @DeltaKnowledge: Stan Garfield #kmaus10 Set the tone for the community. Make it as wide open as possible. Easy to break in to smaller chapters later

explodedlibrary10:07am via HootSuite

RT @michellelamb: #KMaus10 Include openly and span boundaries, inclusion focus across boundaries build the bridges who know what could emerge


Stan Garfield #kmaus10 Set the tone for the community. Make it as wide open as possible. Easy to break in to smaller chapters later

p0lygl0tt10:07am via dabr

RT @kdelarue: Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about mice...


When you encounter "No Shadow-IT" policy, try using prototypes to accelerate the process & gain support #KMAus10@StanGarfield

hashtager10:06am via twitterfeed

# Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about mice...


Stan Garfield #KMaus10 include openly, span boundaries. Highlight the benefits of thinking outside current boxes.


#kmaus10 include openly; span boundaries. Set the tone for the community. encourage people to think outside boundaries.


HP created tool called Watercooler Which mashed up RSS feeds which looked cohesive but realistically was disparate. #kmaus10#effective


I'm planning on tweeting day 2 of #kmaus10 I wrote notes for a blog post for day 1. Will be interesting to see which helps me remember best


#KMaus10 Include openly and span boundaries, inclusion focus across boundaries build the bridges who know what could emerge









































Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about mice...


Stan Garfield #KMaus10 enable innovation, support integration. Can be achieved through simple aggregrator to combine multiple sources


#kmaus10 Include openly; span boundaries (Larry Prusak: "Working Knowledge")


#KMaus10 enable innovation, support integration


What's working? How do you integrate that? Don't reinvent the wheel, build on success and innovation from within #kmaus10


Stan Garfield #KMaus10 find ways around the bureaucracy to get "pilot" improvements (or will wait forever for the support).


#kmaus10 Enable innovation; support integration (Verna Allee: "The Future of Knowledge")

jessicacarlin10:01am via Mobile Web

Keep it simple with tools and don't bamboozle users #kmaus10


great anecdote about people wanting something that they may have no need for. Define your purpose and then identify the tool#kmaus10


Stan Garfield #kmaus10 Recomend uses for each tool. Give examples, create prototypes. Enable people to get involves with a minimum of effort


Just use the tools you need, build examples to model how to use them! #kmaus10





































Stan Garfield #kmaus10 Stan continues to focus on simple, focused solutions for communities. Don't waste people's time!


#kmaus10 Needs-match your KM tools!


Stan Garfield #KMaus10 tell your stories to share the value. Use the right tools for the job & build good examples.


RT @helmitch: #kmaus10 set goals; recognise + reward. Focus on a few, simple, measureable, memorable goals. Reinforce them. < KISS


@kdelarue got to be useful somehow and the best way to do so is give the people what they really want :P #KMAus10


#kmaus10 Use the right tool for the job; build good examples (Tom Stewart: "The Wealth of Knowledge")


Demonstrate the value of your programme by telling the stories of the positive impacts you've had in your communities #kmaus10


#KMaus10 tell you stories , get others to tell theirs, again opportunity for authenticity provide real stories


#kmaus10 tell your stories; get others to tell theirs. Engaging, real examples. Brings it to life, shows the value.


Stan Garfield #kmaus10 Telling stories is the best way to communicate value. Far better than a lot of numbers.


Telling stories best way to communicate- Steve Denning. Gets listeners to put themselves in story and develop own insights#KMAus10


Stan Garfield #KMaus10 set threegoals, keep simple, fundamental & measurable. People need to remember them and engage with their purpose!






































#kmaus10 Tell your stories; get others to tell theirs (Steve Denning: "Squirrel Inc")

lukegrange9:57am via Twitterrific

The most important thing about setting goals is; keep them few and memorable #kmaus10


Now the *real* power of conference tweeting: RT @meretajma:#KMaus10 For those freezing, we have asked for the heat to be turned up :)


#kmaus10 set goals; recognise + reward. Focus on a few, simple, measureable, memorable goals. Reinforce them.


#KMaus10 set goals, recognise and reward - its about keeping from boiling the ocean. keep them few, keep them clear, keep them simple comm..


When setting goals, keep the number small and meaningful. They need to be remembered #kmaus10


Goals need to be few, measurable and relevant #kmaus10 link them to your business for impact


Stan Garfield #KMaus10 HP leader example of writing his own blog stimated great interactions across the division.


#kmaus10 Set goals; recognise and reward (Nancy Dixon: "Common Knowledge")


#kmaus10 DO the thing that you want rather than TELL and DIRECT what you want in the KM/Collaboration space!


#kmaus10 "do rather than tell" must lead the way.


Leaders in your business doing what you want others to do is far more important than leaders telling them what to do #kmaus10







































kdelarue9:55am via Twitter for iPhone

RT @p0lygl0tt: #kmaus10 Lead by example; model behaviours (Carla O'Dell: "If only we knew what we know")


Stan Garfield #kmaus10 You need to model the behaviours that you want to see in your org. Gently guide others from email to new Tools


#KMaus10 For those freezing, we have asked for the heat to be turned up :)


#KMaus10 lead by example, model behaviours, blogging should be engaged, dynamic and authentic a nice case study example of dept in HP


Stan Garfield #KMaus10 lead by example, model behaviours, don't expect people to do things that you don't do yourself.

miladyred9:53am via HootSuite

RT @michellelamb: #KMaus10 great slide pack including pics, info of publications and links to sites of KM thought leaders way 2 go Stan what preso should incl


RT 1+ @helmitch: #kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn stuff.


Is over-planning more expensive than trying something new? Try things out sooner rather than later; improve & iterate #KMAus10

explodedlibrary9:53am via HootSuite

RT @michellelamb: #KMaus10 great slide pack including pics, info of publications and links to sites of KM thought leaders way 2 go Stan what preso should incl


#kmaus10 Lead by example; model behaviours (Carla O'Dell: "If only we knew what we know")


Now @stangarfield is up at #kmaus10.








































#KMaus10 lol twitter fall back with a gusto, stimulating presentation, nice pace and great points


Stan Garfield #KMaus10 people don't always know what they want, let them try things out tomature thinking


Not only insights, but thought leaders to follow. Really useful information from @stangarfield at #KMAus10

explodedlibrary9:52am via Mobile Web

RT @helmitch: #kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn stuff.


#KMaus10 try things out, improve and iterate dont wait till its perfect :)


Stan Garfield #kmaus10 Go for the fasted possible thing let people try it sooner and then monitor and converge of the best result


Stan Garfield #KMaus10 slides have a set of thought leaders from KM who influenced his thinking.


Stan Garfield #kmaus10 People don't know what they want until you show them something and they can react to it.


#KMaus10 great slide pack including pics, info of publications and links to sites of KM thought leaders way 2 go Stan what preso should incl


If you never try, how do you learn, improve, iterate #kmaus10


#kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn stuff.


@stangarfield #kmaus10 Book: Thinking for a Living - Tom Davenport









































Stan Garfield #KMaus10 collection is useful for efficiency and connection is key to using what is collected to create value


RT @DeltaKnowledge: @stangarfield #kmaus10 Collect Content, connect people


#kmaus10 Try things out; improve and iterate (Tom Davenport, "Thinking for a living")


13 not an unlucky number when an unlucky number when looking at KM. Stan Garfield presenting baker's dozen of insights at#KMAus10


@stangarfield #kmaus10 Face-to-face/Virtual, Collect everything/Relationship only, the key is all things in moderation. No extreme is right


#KMaus10 begin with the question, what is the most important piece of content you need to capture


@stangarfield #kmaus10 Collect Content, connect people


Stan Garfield #KMaus10 A bakers dozen of tips and hints for collaboration and knowledge sharing (representing Stan's 13 years in KM)


#kmaus10 insight 1: 'collect content; connect people' Need both, powerful combination


#kmaus10 You need both to collect content AND to connect people - not one or the other!


#KMaus10 Stan Garfield now presenting

lukegrange9:45am via Mobile Web

RT @helmitch: #kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of connection + KS











































#kmaus10 Are we heading to a world where people know each other by their twitter handles but not in person?


#kmaus10 up next - @stangarfield talking on KM: a baker's dozen insights


@explodedlibrary Lets them focus on real research work like bloggers let journos focus on big stories #kmaus10

DeltaKnowledge9:38am via Twitterrific

RT @BigDavieB: Reminder to self: ask Howard Hill about his Android hobby :) #KMAus10


Howard Hill #kmaus10 Us Knowledge Managers are making sense out complex and massive datasets. Lets help our people do the same.


Howard Hill #kmaus10 Standardisation of the RSS feed is very important gathering information about your business needs/environment


Reminder to self: ask Howard Hill about his Android hobby :)#KMAus10


If everyone is a researcher now, where does that leave professional researchers? #kmaus10


helmitch RT @helmitch #kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of connection + KS


Howard Hill #KMaus10 despite improvements, tools not ready to do our jobs for us yet, people still the key.


#kmaus10 Standardisation of RSS feeds and smart searches hugely important for intranet dashboards


#kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of connection + KS











































Howard Hill #kmaus10 Lots of people here at the conference are using Sharepoint - maybe 60%?


#kmaus10 People with communications and technical skills will be increasingly needed to keep the KM enterprise communities cohesive.


RT @miladyred: Google Scholar proving hugely threatening to publishers, particularly in research fields such as law #kmaus10


Howard Hill #kmaus10 Can we all retire and let the machines take over? Heck NO!! Just do the dirty work for me so I can be creative!


Howard Hill #KMaus10 people now ask for evidence that you "know" rather than just seeking your advice. Alerts and searches provide evidence


I don't work for either Microsoft nor IBM. Technology isn't the point. Focus less on brands more on function & benefits #KMAus10


#kmaus10 "How do you know the right people are aware of legal and regulatory changes?" KM to replace constant flow of business memos!


Robust KM more important than ever in heavily regulated industries #KMAus10


Howard Hill #KMaus10 everyone is a researcher now - we are all involved on discovering new information, laws, requirements (evidence)


Google news - I like the timeline feature to see coverage of a story visually #KMAus10


Google Scholar proving hugely threatening to publishers, particularly in research fields such as law #kmaus10





































Howard Hill #KMaus10 Google introducing 550 improvements into algorithms this year- not resting on laurels, continuing to enhance


Enterprise search WestLaw Next will build value relevance of documents within a doc corpus if printed/emailed/clicked etc#kmaus10


LotusLive probably would not be accepted at present in the financial services industry however #KMAus10


Westlaw- legal online search tool in US adding value to end users #KMAus10

HireSharePoint9:27am via twitterfeed

Howard Hill #KMaus10 happy about what they can do/achieve with Sharepoint- something against the general trend.

HireSharePoint9:27am via twitterfeed

Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented by AMEX for 65000 #kmaus10


#kmaus10 For KM/DM to continue to be relevant, it MUST offer "really smart search"!

kmasiapacific9:27am via Seesmic Web

RT @miladyred: Facebook interesting lessons not just re posting content but how different people process content, what lessons apply for your org? #kmaus10

kmasiapacific9:27am via Twitter for iPhone

RT @metaphorage: Howard Hill #KMaus10 sharing our perspectives through social media enables us to understand each other more, leading to better relationships

kmasiapacific9:27am via TweetDeck

RT @markjburnard: Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented by AMEX for 65000 #kmaus10


Howard Hill #kmaus10 Not sure if Dashboards are the new Intranet though :-(

markjburnard9:24am via TweetDeck







































Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented by AMEX for 65000 #kmaus10


Howard Hill #kmaus10 AMEX's view: Sharepoint is becoming more robust.


Howard Hill #KMaus10 happy about what they can do/achieve with Sharepoint- something against the general trend.


Are dashboards the new intranet? Question posed by Howard J Hill at #KMAus10


SharePoint enabling organisations "introduces ready for prime time" organisational collaboration. #KMAus10


Howard Hill #KMaus10 sharing our perspectives through social media enables us to understand each other more, leading to better relationships

jessicacarlin9:21am via Mobile Web

Blogs make intranets more dynamic #kmaus10


#kmaus10 blogs show people's personality + thinking - connections with people beyond the formal. Good 4 snr mgt.


Facebook interesting lessons not just re posting content but how different people process content, what lessons apply for your org? #kmaus10


#kmaus10 Can we have too many connections? Does the signal/noise ratio eventually make networks "congested" or inefficient?


RT @DeltaKnowledge: Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be applied to your business units. Distribute the load


#kmaus10 connections and people matter more than fiercely maintained content libraries







































Howard Hill #kmaus10 The key question beyond tech tools is "How do we connect people with the person who knows what they need to know?"


Do enterprises need to create profile pages for finding experts within the org? Could they just harness LinkedIn? #KMAus10

llocklee9:19am via Twitter for iPhone

#kmaus10 Amex likes sharepoint as integrated social media platform


Howard Hill #kmaus10 Simple things like a favourite button in a search tool can help good documents rise to the top of search queries


#kmaus10 social networking + collaboration (intranet platform rather than single tools) the new normal.

meretajma9:19am via TweetDeck

RT @DeltaKnowledge: Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be applied to your business units. Distribute the load


#kmaus10 trending: ratings to force important content to the top of wikis and KM system (Facebook "like"-style)


Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be applied to your business units. Distribute the load


Howard Hill #kmaus10 The move in focus is away from one-trick ponies. Blogs, wikis, forums alone cannot meet all org communications needs


Howard Hill #KMaus10 everyone now seems to be involved in creating content through social tools. Connections rapidly touching all.

DeltaKnowledge9:15am via Twitterrific

RT @lukegrange: If you had one question you would ask a Knowledge Management practitioner send it to #KMaus10 we are collating and will post the answer.


Howard Hill #kmaus10 Facebook is involving millions of everyday people and taking down barriers to E2.0 adoption. Its just normal






































facebook- everyone contributing to a very structured environment. Could be a good pointer for business collaboration #KMAus10


#kmaus10 Collaboration's time has come! YES!


Howard Hill #KMaus10 2010 in tags: enterprise, communities, privacy, regulatory burdens, smart search, collaboration (and a few more)


Check out the network map of conference attendees at#kmaus10 http://www.optimice.com.au/kmaustralia.php#KMdating :-)


Interesting point re id photos - people resist being forced to display their security pass, will happily post happy snaps online#kmaus10


Howard Hill #kmaus10 With 65,000 employees, it just takes a few people saying the wrong thing...but it hasn't happenned yet


Howard Hill American Express #KMaus10 "remember when wikis were hot!" controversy to get attention :)


Howard J Hill using tags to outline 2010 successes #KMAus10


big movement towards team collaboration at American Express empowering users #KMAus10


Hot term for 2010 - "enterprise communities". #kmaus10


Harking back to the theme of engagement rather than forced compliance - contribute to the wiki if it meeds your needs not mine #kmaus10














http://www.optimice.com.au/kmaustralia.php

http://www.optimice.com.au/kmaustralia.php
























social media more effective at capturing content than wikis as its voluntary. #kmaus10. People seem to want to contribute.


RT @lukegrange: If u had 1 question u would ask a Knowledge Management practitioner send it 2 #KMaus10 wer collating & will post the answer.


Howard Hill #kmaus10 American Express has realised forcing people to use a wiki or intranet hasn't worked. Needs 2 be based on user value


#kmaus10 it's gone much more into team/purposed collaboration rather than a broad 'contribute to this wiki'


Bon Matin! First pres at #kmaus10 - "Remember when wikis were hot?" How well maintained is your wiki?


An idea that is developed and put into action is more important than an idea that exists only as an idea #KMAus10


keynote extravaganza at #KMAus10. Kicking off with Howard J Hill frm American Express


#kmaus10 Howard Hill from Amex now on the stage: 'remember when wikis were hot?'


@Metaphorage framing Day 2 well at #kmaus10 challenging modes of thinking and approaches

meretajma9:02am via Twitterrific

RT @lukegrange: If you had one question you would ask a Knowledge Management practitioner send it to #KMaus10 we are collating and will post the answer.


If you had one question you would ask a Knowledge Management practitioner send it to #KMaus10 we are collating and will post the answer.


@roanyong Good KM assists people to develop patterns of understanding about business env't. Ppl then reapply in novel ways #kmaus10








































Good morning all from from #kmaus10 and sunny Sydney! :-)


RT @claus_nagel: RT @kdelarue Shell changing term from "Knowedge Management" to "Knowedge Sharing"; good reasons for it. #kmaus10

estateofflux8:38am via Twitter for iPhone

RT @eventsonfire: Checking out #kmaus10 on BITRhttp://www.beintheroom.com/kmaus10/

claus_nagel8:30am via TwitBird

RT @kdelarue Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10

stangarfield8:06am via web

Website Wednesday: Communities Manifesto slides and Twitter stream from July 19 #KMLF meeting in Melbournehttp://bit.ly/9JKcqY #KM #kmaus10


What an amazing full day at #kmaus10 yesterday. Today should be another head spinning networked day of brilliance - great lineup of speakers


#kmaus10 wonders who else is using Confluence for wikis and KM in general


Hiho hiho, hiho, it's off to #kmaus10 we go...

KMAustralia7:28am via Tweetie for Mac

RT @RalfLippold: RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10

Debategraph5:16am via web

RT @roanyong: How about making the reason to collaborate lucid? http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10

RalfLippold4:42am via Tweetie for Mac

RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10













http://www.beintheroom.com/kmaus10/








http://bit.ly/9JKcqY





















http://bit.ly/aL3DpL









How about making the reason to collaborate lucid?http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10


If the situation is novel, how can km helps decision making? @Metaphorage: Neale -> good KM increases the quality of decisions. #kmaus10

ithorpe12:59am via TweetDeck

RT @gaurisalokhe: RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden

ewenlb12:57am via Echofon

RT: @gaurisalokhe @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden It's time we rub this one in!

gaurisalokhe12:40am via TweetDeck

:) Not sure either works.. RT @hwakelam: RT @gmountain:#kmaus10 Forced Blogging - FLOGGING


RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden


RT @metaphorage: David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk, especially in large projects.

suzieisJul 21, 11:51pm via web

@lukegrange oh no, went dark today and missed your #kmaus10tip .. Look forward to hearing gems from the master :)

DeltaKnowledgeJul 21, 11:23pm via TweetDeck

Out and about with KMers after day 1 at #KMAus10 (via @corza)http://tweetphoto.com/33983463 < thanks for a great night all!!

DeltaKnowledgeJul 21, 11:19pm via TweetDeck

RT @KerrieAnne: Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj - the should help Jerry @Metaphorage

KerrieAnneJul 21, 11:04pm via HootSuite

Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj (maybe a few missing) - so much to read over the next week ! thanks guys



http://bit.ly/aL3DpL






































http://tweetphoto.com/33983463





http://ht.ly/2erCj





http://ht.ly/2erCj

lukegrangeJul 21, 10:57pm via TweetDeck

MmmMm not too sure :-s more smart me thinks RT @DaveyMelb: Semantic web or smart use of data? #kmaus10

lukegrangeJul 21, 10:55pm via TweetDeck

@miladyred super to meet face to face after so long online#kmaus10









kmaus10 day two july 2010

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