k.mendibil / rpd'01 center for strategic manufacturing

K.Mendibil / RPD’01

Center for Strategic Manufacturing

Measuring and Managing Team Performance Measuring and Managing Team Performance in Business Process Environmentsin Business Process Environments

PhD researcher: Kepa Mendibil TelleriaPhD researcher: Kepa Mendibil Telleria

Supervisor: Dr Jillian MacBrydeSupervisor: Dr Jillian MacBryde

30 January 2001



➲ Research area & backgroundResearch area & background

➲ Research ObjectivesResearch Objectives

➲ Research MethodologyResearch Methodology

➲ ContributionContribution

ContentsContents




➲ For the last 12 months research was conducted as part of an EPSRC For the last 12 months research was conducted as part of an EPSRC

programmeprogramme

Research area & backgroundResearch area & background



➲ ‘ ‘A team concept is central to the development of process-based A team concept is central to the development of process-based

management and it is one of the few means by which large management and it is one of the few means by which large

business processes can be integrated ‘ (Armistead et al)business processes can be integrated ‘ (Armistead et al)

£

£

SMWGSMWG

order in

product out

Cellular manufacturingCellular manufacturing

Business process teamsBusiness process teams

team purposeteam purpose1+1=3

creativity & innovationcreativity & innovation

achieve objectivesachieve objectivescontinuous learning/improvementcontinuous learning/improvement

employee satisfactionemployee satisfaction

➲ Highly motivated, creative and innovative teams driving Highly motivated, creative and innovative teams driving

continuous improvement offer the flexibility and potential to continuous improvement offer the flexibility and potential to

successfully achieve customer requirements and gain competitive successfully achieve customer requirements and gain competitive

advantageadvantage




FUNCTIONSFUNCTIONS

Manage processes

Support processes

PR

OC

ES

SE

SP

RO

CE

SS

ES

Operate processes

PROBLEMS:PROBLEMS:• Business Process objectives are Business Process objectives are not aligned with company’s strategynot aligned with company’s strategy

• Conflicts between departmental and Conflicts between departmental and processes managersprocesses managers

• Employee performance measurementEmployee performance measurementis not aligned with process performance is not aligned with process performance and organisational objectivesand organisational objectives

• Employees have a lack of the company’s Employees have a lack of the company’s vision worsening of employee vision worsening of employee participation participation

• Lack of understanding on how to Lack of understanding on how to measure team performancemeasure team performance




Research objectivesResearch objectives

➲ To identify critical elements affecting the performance of teams based To identify critical elements affecting the performance of teams based

on business processeson business processes

➲ To research and develop an integrated framework that includes a set of To research and develop an integrated framework that includes a set of

tools and techniques for assessing the management of teamstools and techniques for assessing the management of teams

➲ Assess the socio-economic impact of such an approach in the Assess the socio-economic impact of such an approach in the

performance of organisationsperformance of organisations



Research methodologyResearch methodology

‘ ‘To identify critical elements affecting the performance of a team’To identify critical elements affecting the performance of a team’

➲ Literature review: identify factors affecting team performance and their Literature review: identify factors affecting team performance and their

interrelationship interrelationship

➲ Company visits/interviews to identify organisational needs and factors Company visits/interviews to identify organisational needs and factors

that permit and constraint the development of effective team performance that permit and constraint the development of effective team performance

management systems management systems

➲ Analysis of ‘best practice’ companiesAnalysis of ‘best practice’ companies



‘‘To research and develop an integrated framework that includes a set of To research and develop an integrated framework that includes a set of

tools and techniques for assessing the management of teams’tools and techniques for assessing the management of teams’

➲ Literature review: compare and analyse pros and cons of current Literature review: compare and analyse pros and cons of current

frameworksframeworks

➲ Company visits to identify the requirements to meet by such a Company visits to identify the requirements to meet by such a

frameworkframework




‘‘Assess the socio-economic impact of such an approach in the Assess the socio-economic impact of such an approach in the

performance of organisations’performance of organisations’

➲ 1-2 case studies to test and validate the functionality and practical 1-2 case studies to test and validate the functionality and practical

contribution of the framework (in-depth case study at Highland Spring)contribution of the framework (in-depth case study at Highland Spring)

➲ Questionnaires to validate the framework using a bigger sample of Questionnaires to validate the framework using a bigger sample of

organisationsorganisations




InputInput OutputOutput

Process PerformanceProcess PerformanceMeasuresMeasures

Teaming PerformanceTeaming PerformanceMeasuresMeasures

Give direction, training, supportGive direction, training, support

Provide resourcesProvide resources

Balance team roles, effective leadershipBalance team roles, effective leadership

Reward & recognitionReward & recognition

Team Performance measurementTeam Performance measurement

Team ManagementTeam ManagementMeasuresMeasures



Team management frameworkTeam management framework

Business processBusiness process


Process Performance measuresProcess Performance measures

Team management measuresTeam management measures

‘Setting the right environment to ensure that the Setting the right environment to ensure that the team and the process perform as expected’team and the process perform as expected’

autonomyautonomy

genericgeneric

specificspecificshort termshort term

long termlong term

Teaming Performance measuresTeaming Performance measures

How processHow process



Company Company StrategyStrategy



(1) What do we want the process to do?(1) What do we want the process to do?(2) What does the team need to do?(2) What does the team need to do?

-Attitudes, behaviour-Attitudes, behaviour-Skills, competencies-Skills, competencies

(3) What is currently the team doing?(3) What is currently the team doing? How does this affect process performance?How does this affect process performance?(4) How to measure them(4) How to measure them

Team management frameworkTeam management frameworkBusiness processBusiness process



autonomyautonomy

genericgeneric


long termlong term





Business ProcessBusiness Process

Process performance measuresProcess performance measures



(1) What do we want the process to do?(1) What do we want the process to do?(2) What does company need to do?(2) What does company need to do?

-Provide resources (e.g. -Provide resources (e.g. technology)technology)

-Internal/external benchmark-Internal/external benchmark-Training-Training

(3) What is currently the company doing? (3) What is currently the company doing? How does this affect process performance?How does this affect process performance?(4) How to measure them(4) How to measure them


Business processBusiness process












(1) How do we want the team to behave?(1) How do we want the team to behave?(2) What does organisation need to do?(2) What does organisation need to do?

-Give direction, empower-Give direction, empower-Educate, training-Educate, training-Motivate, Reward-Motivate, Reward

(3) What is currently the company doing? (3) What is currently the company doing? How does this affect the team performance?How does this affect the team performance?(4) How to measure them(4) How to measure them




autonomyautonomy

genericgeneric


long termlong term









ContributionContribution

➲ To further develop the understanding of the implications of BPR into To further develop the understanding of the implications of BPR into

team performance measurement and managementteam performance measurement and management

➲ The development of a practical tool will facilitate organisations to assess The development of a practical tool will facilitate organisations to assess

and manage their teams in a way that maximises their contribution and manage their teams in a way that maximises their contribution

towards the success of the companytowards the success of the company

➲ The validation of this framework will demonstrate its usefulness and The validation of this framework will demonstrate its usefulness and

practicalitypracticality

➲ To identify and define areas for future research To identify and define areas for future research

k.mendibil / rpd'01 center for strategic manufacturing

Business

performance of organisations

framework research methodology

performance ofteams

team concept

months research

business process objectives

team literature review

development of process