Insurance Ombudsman

Quick resolutions to grievances against services offered by an Insurance Company.

What is a Insurance Ombudsman?

• The Insurance Ombudsman scheme is a government of India initiative to help individual insurance holders’ grievance redressal, through an easy, cost effective and out of court, impartial, settlement.

• The scheme was created by Government of India in 1998 under the Insurance Act, 1938

When can you approach Insurance Ombudsman?

• You have first approached your insurance company with the complaint and• They have not resolved it• Not resolved it to your satisfaction or• Not responded to it at all for 30 days

• Your complaint pertains to any policy you have taken in your capacity as an individual and

• The value of the claim including expenses claimed is not above Rs 20 lakh

What kind of complaints are entertained by an Insurance Ombudsman?

Your complaint can be about:• Any partial or total repudiation of claims by an insurer• Any dispute about premium paid or payable in terms of the

policy• Any dispute on the legal construction of the policies as far as

it relates to claims• Delay in settlement of claims• Non-issue of any insurance document to you after you pay

your premium

Where are the Insurance Ombudsman offices in India?

Insurance Ombudsman has total 17 offices throughout India.

Major Centres: • Ahmedabad• Bengaluru• Chennai• Hyderabad• Mumbai• New Delhi

For a complete list, visit : https://www.instaremedy.com/insurance-ombudsman

InstaResolution – An alternative to resolve your Consumer Complaint

• A step-wise guidance document to help you deal with the issue

• Customized draft letters/ forms for you to send to the Insurance Company

• Assisting you with the list of documents required to file your complaint.

InstaRemedy –At your Service Always

Zindagi Banaaye Aasaan!

To help troubled consumer at their time of need is InstaRemedy – “An e-Commerce platform facilitating consumer grievance resolutions”.

InstaRemedy aims to facilitate resolution of consumer grievances that remain unanswered, unattended thereby building up a better bond between customers and brands.

If you have any Complaints against any Insurance Company, then you can contact us through• Website : www.instaremedy.com• Call : 022-39966111• Email : info@instaremedy.com

Zindagi Banaaye Aasaan!

InstaRemedy –At your Service Always