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Page 1: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

Rewarding Visits Ltd 10 Wrens Court 48 Victoria Road Sutton Coldfield B72 1SY0121 355 5695 [email protected] rewardingvisits.com

Know customers or no customers

Page 2: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

“ We’ve been able to put on offers and local promotions, enabling us to increase our footfall and revenue.”

“What’s clever is that we can now contact everyone who has printed vouchers, including those who haven’t visited yet.”

“This is such a great opportunity for our tenants to not only showcase their offers but also connect with passing customers.”

Angela Henderson Manager, Gracechurch Shopping Centre

“ We have used Rewarding Visits because we wanted our own town-branded card as well as the app, to ensure as many people as possible can access our scheme.”

Mike Bushell Manager, Sutton Coldfield Town Centre Business Improvement District

“ We are finding the vouchers are easy for staff to handle when the bar is busy, and our customers love them.”

Tom Roberts Manager, Wetherspoons

Chris Brain Manager, House of Fraser

Justin Hawthorne Owner, Ted’s Baked Potatoes

Page 3: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

Rewarding Visits builds connections between

consumer-facing businesses and anonymous

customers. It gives town centres, shopping malls,

multi-site retailers and independent traders

the marketing tools to connect intelligently with

consumers, build a customer database and

encourage visitors to return, time and again.

Our range of innovative solutions work for all types

of businesses and locations and suit every type of

customer. They are affordable and simple to operate,

with no IT changes. The result is a powerful ability

for you to promote offers, incentivise returns,

build relationships, market effectively and

capture data for analysis.

Know customers or no customers.How can Rewarding Visits help? Why would it work for you?

Page 4: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

Every customer gets a unique identity, which is carried

as a code on a mobile phone or card. This code is

universally accepted by all participating businesses.

Customers view your offers on the companion app

and mobile website and use their card or phone each

time they visit. The app and card can be named and

branded to your own design. Alternatively, we can

integrate with any existing membership card or mobile

app, providing a flexible solution for all retail situations.

A customer’s visit is recorded, either when they are

scanned at a Touchpoint terminal, or by our Retailer

app on a mobile device. Each business builds its own

marketing database derived from customer visits.

This powerful direct marketing tool is not only suitable

for all types of business, but is also created in a

practical and cost-effective way.

Placed in key locations with high footfall, a Touchpoint

provides an interactive interface between your business

and the consumer. Stylish and attractive, it is compact

and durable, allowing it to be placed in retail and public

locations. Simply plug it in and connect to the internet.

Customers scan and browse the offers on the

touchscreen, choosing which to print as vouchers.

Each voucher can display your own EPOS code if

required. These are also intelligent vouchers, as you

will know who prints them, when and where. It is also

easy to identify which vouchers have been redeemed,

simply by scanning them with our Retailer app,

using any mobile device.

The Touchpoint’s large digital display screen enables

retailers, malls or towns to attract visitors’ attention

to offers and events. This also allows for commercial

digital advertising opportunities and a range of

funding options.

How does it work? Touchpoint terminal

Rewarding Visits gives you the power to reach customers.

Page 5: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

The Retailer app is available from the App Store or

Google Play, so a mobile device can become an

interactive interface between the Rewarding Visits

system and the consumer.

Any tablet, iPad or smartphone using the app can

scan your customers’ unique identity codes on their

mobile phones or cards. This records their visits and

displays their offers.

Not only can you run a standalone incentive programme

using just a mobile device, but you can also scan

customers’ intelligent vouchers, printed by a

Touchpoint terminal.

ApplicationsBusiness use Customer use

Touchpoint Terminal

OptionalStandard Not applicable

NA

Town Centres, High Streets and Shopping MallsFor major destination shopping locations with a variety of businesses.

For small and family owned businesses.

For multi-site businesses with established brand identities.

Multi-Site Retailers

Independent Traders

Retailer App Card WebsiteAppDashboard

Retailer app

NA

Page 6: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

Your business has exclusive access to a dashboard

for managing offers and displaying customer activity.

The data includes information on customers’ gender,

age ranges, home location, frequency of use,

response to promotions and shopping patterns.

This can be filtered to select groups or individuals

for targeted offers and personalised communications,

based on activity.

All you need to know, right at your fingertips.The dashboard

Page 7: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

By choosing Rewarding Visits you can now market

directly to your customer base, just like any online

business. No longer reliant on generic advertising

with no measure of ROI, any business, town or

mall can now target promotions effectively and

relevantly, whilst building a customer database.

Digital advertising opportunities are now accessible and

affordable using Touchpoints. You can measure customer

response, linked directly to displayed advertisements.

With the app and mobile-enabled website, you can

engage with consumers before they visit and

drive footfall.

We are winners of Innovate UK’s “Re-imagining the high street”, a national

initiative to combat the effect of online competition and adapt to rapidly

changing consumer habits. We are helping town communities, shopping malls,

multi-site retailers and independent traders to know their customers and

communicate effectively.

To see how Rewarding Visits is

already helping town communities,

shopping malls and independent

traders, visit our website.

For retailers, malls and town centres not using

Rewarding Visits, visiting customers will continue

to remain anonymous and out of reach.

They will find it an increasing challenge to promote

themselves to visitors and connect with customers

before, during and after their visits.

Making the unknown, known.Know customers No customers

rewardingvisits.com

Page 8: Know customers or no customers - assets.rewardingvisits.net · retailers, malls or towns to attract visitors’ attention to offers and events. This also allows for commercial

Our technology combines the things customers

love, such as offers and vouchers, but we make them

intelligent and display them in an interactive and

inclusive way. We provide the ability to market directly to

customers and promote digitally in town, in-store and

on mobile. Together we can help attract new

customers, encourage more visits and ensure

sustainable consumer brand relationships.

Rewarding Visits Ltd 10 Wrens Court 48 Victoria Road Sutton Coldfield B72 1SY0121 355 5695 [email protected] rewardingvisits.com