know your place: role of the external change agent (1)
DESCRIPTION
The technicalities of change management is often embedded within the skill set of management consultants. This presentation looks not at these skills but the positioning of the external change agent, within the context of the change cycle. Starting with where it all begins, this is part 1 of a 2 part presentationTRANSCRIPT
- 1. Know Your Place: Role of the external change agent(1)Topform Professional - all rights reserved
2. Introduction In this brief presentation well belooking at the first stage of theconsulting phase or cycle. Startingwith selection & entry, moving onto entry features , concluding withwhy its important to get this right.It is set within the context ofmanagement consultant (Mgt C) aschange agentTopform Professional - all rights reserved 3. Getting to be the changerA) Identification ofNeed (Client)B) SelectionConsiderations(Client)C) EntryMgt C & ClientResource need humanand/ororganizationalTime meetingdeadlinesDecision- makingEvaluatingAction/ reviewsExpertiseCovert reasonsCombination of factorsaboveQualificationsAccreditationExpertiseand ExperienceInterpersonalSpecialismsReputation andReferral1. Contract2. FormalAppointment3. First Meetingbetweenconsultant andclient4. Pre first meetingactivities5. CompletelyInformal/directentry(Ade 2004)Topform Professional - all rights reserved 4. Where you start Entry can be viewed as thepoint in time at which theconsultant moves from beingexternal to the clientorganisation, to the formalcommencement of theconsulting intervention. Itcan be viewed either as thefirst step of role and process,or the last step of theselection process. (Ade 2004)Topform Professional - all rights reserved 5. What needs doing at entry Magerison (1995) Appraisal Step contact -contractpreparation - contracting - contract negotiation, while Neumann et al (1997) ascribes Scouting -negotiating entry - agreeing contract, as the firststages on entry. Cope (2000) Contract and contract negotiation,subsumed under Client as entry activities. But Gray (1987) contract negotiation:- post- entry activity,as consultants begin to gain a perspective, on theclient organisationTopform Professional - all rights reserved 6. Understanding the nature of your place Entry is a rather nebulous point of consultingcycle, though distinct activities surround it. Pre -selection and selection activities, as well theclients organizational demands, determineactual entry, which will vary from client to client. Getting it right affects the rest of the consultingcycle. (Ade 2004)Topform Professional - all rights reserved 7. This is a taster from Professional Consulting Level 5 course, lookout for the next segment on this topicwww.topformti.comTopform Professional - all rights reserved