know your seller panel -i
TRANSCRIPT
Know your seller panel -I
In this module we will discuss :-
1. How to log in seller panel?
2. How seller Panel looks?
3. What is Dashboard?
4. How to raise a query from support tab?
How to log into seller panel ?
Its preferred to use Google chrome browser to log in into Paytm seller panel
Type in seller.paytm.com without using http or www
Click on Log in
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1 Seller panel A Process of log in
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Seller panel
How to log into seller panel ?
Pop up window will open here, you will write your email id and generate password
Enter your registered email address
Click on sign in
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A Process of log in
Note– If you are a first time user you will receive a verification mail on your registered email id
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(3/3)How to log into seller panel ?
Enter your password
Click on Sign in
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1 Seller panel A Process of log in
What are the features of seller panel?
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This is the interface of seller panel where you can see various navigation tabs. When you login, you will see the orders tab by default
1 •Dashboard- Helps you in viewing your performance
•Orders- Processing and cancellation of orders will be done here
•Catalogue- Editing your catalogue or adding new products will be done here
•Payments : Track your payments here
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1 Seller panel B Features of seller panel
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•Returns -You will manage your returns here
•Settings- To view your profile details and your agreement
•Loans- You can apply for loan here
•File center- View all the reports you have downloaded or uploaded
•Promotions : View all upcoming promotions here.
What are the features of seller panel?
1 Seller panel B Features of seller panel
You can track your performance on Paytm on the dashboard
What is Dashboard?
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1 Click on Dashboard
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2 View number of orders which you need to take action on
3 View your Seller rating on the basis of
•Product details•Packaging &Handling•Timely delivery
C Dashboard1 Seller panel
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Overview of dashboard
Chose a desired date filter
Click on total sales to see graphical representation of sales made in the selected date frame below
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Scroll down
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C Dashboard1 Seller panel
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Overview of dashboard
When you scroll down view the top product by revenue in the selected date frame
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C Dashboard1 Seller panel
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Overview of dashboard
77 Chose a desired date
filter
8 Click on item sold to see graphical representation of number of items sold in the selected date frame
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Scroll down
C Dashboard1 Seller panel
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9 When you scroll down you can view the top product count for the selected date frame
Overview of dashboard (5/11)
C Dashboard1 Seller panel
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Overview of dashboard
Click on seller cancellations to view the graphical representation of number of orders cancelled by you in the selected date frame
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C Dashboard1 Seller panel
11 Click on user cancellations & returns to view the graphical representation of number of orders that are cancelled by the buyer in the selected date frame
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Overview of dashboard
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Scroll down
C Dashboard1 Seller panel
12 Tabular representation of Revenue lost in the selected date frame
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Overview of dashboard
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C Dashboard1 Seller panel
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Overview of dashboard
13 Click on shipment SLA breaches to viewgraphical representation of number of orders that were not shipped with in (service level agreement)
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C Dashboard1 Seller panel
Note– SLA leads to negative seller rating
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Overview of dashboard
14 Click on payment released to view graphical representation of your payments that are released in the selected date frame
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C Dashboard1 Seller panel
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Overview of dashboard
15 Click on catalogue out of stock
In tabular form you will be able to view
• Top out of stock products
• Top products going to be out of stock
You can update the stock accordingly
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C Dashboard1 Seller panel
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How to raise a query from support tab ?
Click on support tab
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To raise your concern , Support tab is here
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D Support tab1 Seller panel
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How to raise a query from support tab ?
Choose the category and raise your ticket
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3 View your ticket history from here
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D Support tab1 Seller panel
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Best practices for support tab
Here are some best practices that should be followed for faster query resolution
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3You should always mention order id and item id for all queries related to orders and shipping, returns and paymentsThis is important for correct and faster resolution.
You should raise only one issue in a single ticket, this will help us to track your issue better and resolve your query faster
You should always make a note of a ticket number for further reference.
E Best practices1 Seller panel
Thank you!
For any query please raise a ticket on support